Sadly I am a repeat customer, their online scheduling was easy to setup an appt and when I arrive the team there is always friendly. The work is perfect you wouldn't know the screen was replaced even with the newer models. I have had them repair iPhone and iPad screens so I know they can handle them all. Im sure Ill be back hopefully not too soon. read more

They did a good job on repairing the phone - although the pricing was excessive. I could have gone to the Apple Store instead. They did accommodate me without and appointment so plus one star for that. Overall - solid 4 stars. read more

I don't leave reviews often, but when I do its for exceptional service. I needed my screen fixed after the crack on the screen of my s8 nailed the front camera. 1 phone call was all it took for an immediate appt 30min later. Fixed with no initial problems. But were readily available to see me if there was anything that didnt feel right with the phone. They're very pleasant, have some classic games if you get bored waiting. read more

Great service in just a day, by changing LCD and GLASS of a 2nd generation 2017; iPad...Very able team of professionalism there, really care about a foreign customer like me. Wow!! read more

Jet City has been my go to repair place for ages for all devices multiple iPads for kids and me and iPhones broken screens dodgy batteries, ports and cameras etc - always great service, prompt and fair when work can be done or does not make sense read more

Great service. Short and painless. Satisfied with new screen.

These guys are so great: a month after I brought my phone for repair, they emailed me to ask if everything is okay. I told them that there's a bit of moisture in my screen and I'd like to take it in for review. They repaired my screen again by giving me an entire new one. Customer service: EXCELLENT! read more

So spring break happened and I cracked my phone screen in Mexico. I immediately searched for reviews and found Jet City because of how quick their turn around time was. I loved that they had their prices on their website and that you could make an appointment online. I showed up two hours earlier and they said they could work on my phone right then. I ran a couple of errands and when I showed up an hour later it was ready! Looks great and I even got the protection plan that if it happens again within a year (I actually dropped it that night as I picked up my dog's poop), they'd fix it. Really nice guy at the front desk! There are cheaper places out there (trust me, this isn't my first time at the "I broke my iPhone screen" rodeo), but the quality here is much better. read more

In an industry that can be shady this place is the opposite!! I received a free Iphone 6s from a friend, but the battery was shot. I requested a quote from Jet City and they replied almost immediately. I didn't make an appointment, but they were able to replace the battery in less than a half hour. It's working great so far. They also guarantee the battery for a year. read more

i've used their services on a couple occasions and they gave me a returning customer discount on the second visit! quick oled screen repair, on my iphone x, and for a nicer price compared to what apple was offering. read more

Wow!!! They fixed my phone in 20mins! They also guaranteed if I have any functional problems to just come back. Cool dudes!

Great location, nice office, allow walk-ins, very fast (especially compared to the Apple Store), and super friendly people. Had a great experience because of this. They know how to treat people. The reason I took 2 stars off: inferior replacement screens. They charge the same as the Apple Store and make their margins off of the spread between market price (Apple Store fix without insurance) and the inferior screens they buy wholesale (presumably Chinese knock-offs). How the screens are inferior: - The home button is a little loose, so I can feel some wiggle. Kind of feels like I'm pushing the button in sideways - There was a horizontal strip of my screen that wouldn't respond to touch, but I went back in and they changed it for me. Assuming this was a servicing issue as opposed to a screen quality issue, but still was annoying to have to go back in - Their screens have polarization issues, so you can't wear sunglasses and see the screen at the same time. The fix for this was to put an ugly screen cover on top of the replacement screen to reverse the polarity issue. (They claimed this was a bad batch of screens and they would call me within a week to come back in and get it replaced, but they never called. Also I'm not sure I want to make the effort to go back again a third time...) iPhone 6 Plus read more

Noel was my guy and could not have been more precise, professional, friendly and thorough. Will definitely use this place again and recommend to friends. read more

If every repair shop offered such friendly, speedy and ecomomical service, the world would be a better place! In just 8 hours, JCD replaced the battery on the ipad Apple told me to toss out, did some extra tune-ups at no charge, and checked back to make sure I was satisfied with the service. I was, and then some. read more

I decided to buy an inexpensive screen/digitizer to replace as I've replaced many previously. Well, it got the best of me and I started to panic as I needed my phone NOW. I was able to schedule a slot first thing in the morning and was let into the establishment early (before opening) and got the trouble shooting out of the way. I was out within 40 minutes which was very impressive. I believe Maddie is the one who helped me and I am very satisfied with the customer service and timeliness of the repair. Yeah, sure I spent more than I wanted to but considering I was out the door very quickly I was very happy. I would highly recommend! read more

My Ipad updated the other day and now says "No Service"... sigh. I wasn't sure how to get the sim card out to see if I could get the system to reconnect. The gentleman at the desk when I came in was super welcoming and didn't give off that "Nick Burns computer guy vibe" which I get all too often being a female. I asked him how much it would cost for them to help me & he was super cool & just told me how to do it. He could have just taken my money but he didn't & for that he really earned my respect. I live and work within blocks of Jet City on Wells and will always recommend them to colleagues and neighbors. read more

Super friendly staff. I had my appt scheduled for a Wednesday morning but came in Tuesday after work instead. They had an open spot for me so I did some work in their cool lobby area (free wifi + plugs) and they were done with my phone in 30 minutes. They explained everything, walked me thru the process and were really nice guys. Great experience- would definitely come back if I drop my phone again and break my screen (but hoping I never have to see them again for that reason). read more

Great service! Had two iPhone screens replaced. They are more affordable than other services in the area.

Excellent service by knowledgeable and friendly staff. Took in an iPhone SE with cracked screen...fixed in less than 30 minutes with a warranty for any new cracks for 30 days and a lifetime functionality warranty. Fantastic. Highly recommend repairing or extending the life of your device (e.g. battery replacement) with Jet City!!! read more

I took the phone to Sprint,Apple and another fix it store that all said the power button couldn't be fixed. Jet City was amazing. They fixed it quickly and I was just charged a service fee. They were friendly and willing to do what they could to help. I would highly recommend Jet City for device repair!!!! read more

This place is amazing. I had iPad Air . And it was no chargeable. So I went there because they had the best reviews. And it's true. They take so much pride in their work and it's admirable. Thank you again. Especially to the wonderful staff who served me. Thank you. read more

Honestly really amazing experience. They were very professional and very helpful. The part we needed was not a common one, but they managed to get it the very next day and fixed it within an hour. I'm always suspicious of repair places, but these guys were really fantastic. read more

Well, please take heed of the iwatch fix complaints. They are all 100% true. Came here with a cracked watch face from a fall from my counter. Honestly, I don't think the watches can be fixed. Unlike other posters they did tell me that their services couldn't guarantee water sealing which is fine. I'm not swimming with this thing. So fine. I get a call an hour or so after dropping off my watch to say sorry for the delay but they ran into an issue. Glass was replaced but my watch was no longer working. They would have to replace it. Fine. Girl calls asks about band I would want and sends me a link... to eBay. So who knows what I am getting. I went in today, they have the watch... and A band ... not the one I asked for but whatever it's not what I need- just want the watch back. Go to pair it... can't pair with my version of my iOs. So still TBD on functionality or anything relating to the phone. When it comes to paying... we are going on 6 days past when I should have had it back. They broke my phone. Replaced it with an eBay refurb and the guy at the counter wants me to pay the full amount- $275+ tax. He was KIND enough to take a whopping $50 bucks off. This was not my first time here, I had a great experience for a couple of phone screen repairs, but won't be back for that either after this experience. Watch still not paired and up and running after all of that. Maybe tonight. Fix your screen if you have to here... just get a new watch or take to Apple. Listen to the only other watch review on here. read more

Went to Jet City Device Repair after the geniuses at Apple Repair could fix my broken screen and replace the battery. All they really wanted was to sell me on buying a new phone. told me my phone was 'slightly bent'. So they couldn't fix it, even after another genius said they could. Wasted 2.5 hours of my life dealing with those knuckleheads. Those geniuses are too brain damaged to simply bend it back. Duh! The geniuses at Jet City figured that out, fixed my screen and replaced my battery. And they did it all while I ate lunch. These guys are no joke! They know their stuff. Thanks guys! read more

Awesome service and knowledgeable. Courteous and professional. Eased my anxiety!! Thank you all again!

Yes! Getting my shattered iPhone screen replaced 30 minutes before Jet closed this Saturday was such an enlightening accomplishment. My interactions with staff at Jet Device Repair were positive. Staff members went out of their way to be accommodating with my late arrival to the shop by quickly making me an appointment to address my needs before closing. I also noticed they were the same with other customers in the shop. My screen was quickly fixed in 20 minutes and I was happily on my way. read more

I've reviewed them before. Love them even tho they left Lincoln Park. My go-to guys for cracked screen. And I'm not their mom

Love this place. Fixed my phone screen in under 20 minutes. I highly recommend Jet City!

My girlfriend just got her phone repaired here! It was super quick and done right. The tech that helped her was extremely helpful and friendly. Very chill environment, if we ever need our phones repaired again, we will go here time and time again. read more

I have to give 3 Stars. They've got good customer service and they are friendly but they don't really do a stellar job. I had my phone repaired here in November. Since it was "repaired" I now have a vertical red hue line that spans the entire screen. I also can't use the touch screen during phone calls. The worst part is that I paid an extra $19.95 for a screen overlay and protection. About 5 days ago the screen underneath the overlay cracked and I am back to square one. It was a waste of money to say the least. I think you're better off going to Apple and paying the $200 upfront, I say this $120.00 in the whole with another cracked screen. I came into Jet City on a whim and was presented with the option of paying them another $89.95 for screen repair. I think I'll pass. read more

I had a great experience working with Jet City. They were quick, professional, friendly and provided a great service. I booked an appointment right after work, was in and out in about 20-25 minutes. Pricing is very fair (in comparison to going through apple / at&t). Very convenient if you work in the loop to drop off/pick up on your lunch break or on your way home as well. Highly recommend! read more

The business clearly has things in place to ensure proper, fair, and efficient service rendering. The places I took my soaked phone to first don't even compare. This medal, though, is for the polite staff members: thanks and welcome to HP! read more

Brought in my girlfriend's iPhone 5 which wasn't taking a charge. Was thinking I would have to upgrade to brand new iPhone 6 and spend hundreds of dollars. Mike said if he couldn't fix it, there would be no charge but if it was just a battery replacement it would be $50. He did it in 60 minutes and saved me the pain/frustration of an upgrade and hundreds of dollars. Awesome! read more

Quick and painless! I cracked the screen on my phone and went to Jet City to have it replaced. I didn't have an appointment, but walked in and was told they could start working on it in about 10 mins and that it'd be ready 30 mins after that. Definitely recommend! read more

I was on vacation in Chicago and I noticed that my iPhone was restarting randomly and dying rather quickly and I thought that the battery needed to be replaced. I found Jet City Device Repair on Google and saw that it had really good reviews so I decided to go to them to fix my phone. They were so nice and they fixed my phone in less than twenty minutes. The new battery on my phone is great! Highly recommend them. read more

Dropped my phone and screen stopped working. I called and made an appt. walked right in, they gave me a quote and I came back 20 mins later and it was perfect. This is my second time using their service and it's been awesome both times. Super happy. read more

These guys were great. Everything was advertised, honest, and timely. HIGHLY recommended

I discovered that my iPhone wouldn't take a charge on a Friday morning before I was scheduled to start a new job. I brought it in to Jet and they quickly cleaned some debris out of the charging port and handed the phone back to me perfectly functional at no charge. Unbelievable service - definitely saved me! read more

I have chosen Jet City to repair my school district's iPads. I've sent over 20 devices so I know their work. Their work is flawless returning some devices I thought were certainly toast to fully operational. They modify their costs according to the work necessary and their turn around time is amazing. My emails are always responded to within an hour, usually under 30 mins. I would not hesitate to recommend this business to anyone. They stand behind their work too. If there are any problems, and there haven't been any in my experience, they would have it fixed that day. I'd give them 6/5 stars if I could. read more

After breaking my screen on my iPhone 7, I brought it here for repair. They replaced it and upsold me on a new case and screen protector. Total: $175. The screen protector was not allowing me to use the phone functionally, so that came off after 3 days of frustration. Within 2 weeks the phone was going haywire, typing A and Q constantly, even when not in use, and opening & closing apps. It was determined to be caused by inconsistent pressure of the new screen. I had to replace the phone all together. Complete waste of $175. Cheaper to go through phone insurance or just upgrade. read more