A++++ Brought in my broken iPad; thought it just needed a new screen but turns out it's unfixable. They spent quite some time trying to diagnose and didn't charge me a dime since they couldn't fix it. These people are A+ class; kept me up with frequent phone calls, etc. Don't go anywhere else. read more

As advertised, they replaced my cracked iPhone screen in no time. I made an appointment on their site, showed up as scheduled, and was out in 20 minutes. Quick, easy, kind and well priced. read more

Jet City Device Repair is the best. Scheduled my appointment and got my phone repaired within 30mins. It was efficient and nicely done. The guys in there were accomodating. Thank you JCDR! I highly recommend them! read more

Went in with a cracked iPhone 7 screen and they were able to fix it in 30 minutes. Great customer service and great prices! I bought the tempered screen protector as well and they replace that for free if it ever cracks. Definitely recommend! read more

The whole Jet City experience is great. Easy to figure out which services and to schedule the repair. Great staff that is really helpful and generous. Plus the repair itself is top both of great quality. I wish more places were like this read more

My iPhone 6s battery was not charging. I called 3 locations about a new battery and Jet City's price was the most reasonable. I made an appointment ant it was done in about 25 minutes. The next day I received a follow up text to see if the phone was working properly and it was. I would HIGHLY RECOMMEND Jet City. read more

Been going to Jet City Repair for years and keep coming back for the great customer service, quality of repair and guarantee of work. Recently came in to have teenage son's iphone 6S repaired. Many things broken with it (glass, camera, flashlight, battery charger) but my son didn't want a new bigger iphone but keep his old. We didn't know if it was repairable but Alex did an awesome job and fixed everything! It wasn't cheap but not much more than buying a previously owned 6S, which is the only type you can buy now, and I'd much rather support a small local company than big corporate Amazon or others. Thanks Jet for another great repair! read more

Breaking your phone screen is never a fun experience, but this place does its best to make it less awful. Best service I've ever had getting my phone repaired. The Apple Store takes forever for a simple screen repair. JCD repaired my screen and installed a new battery and screen protector in 30 minutes. They also have a warranty where for around $40 you're covered for a whole year: if you break your screen it's free. Also ask about the glass screen protector deal: comes with unlimited replacements and installation. Just what this very clumsy person needs! My phone is like new with a new screen and battery. Another amazing thing was that they had a game boy advanced to play with as you wait for your repair. read more

I had my apple watch 4 screen replaced here. I had a friend recommend jet city and the online reviews were very good so I was overly confident walking in. Unfortunately, they didn't tell me the watch wouldn't be water resistant until after the fix was made and I was there to pay. Obviously I wouldn't have spent $275 (including tax) to fix my watch face if I knew it was going to fry once water hit it. I ended up buying a new watch a few weeks later due to water damage. They should be upfront about this on their website and in person when you bring it in. Don't get watch face replaced here. Get a new watch. read more

Fast, courteous, effective. Couldn't ask for more. Highly recommend.

My iPhone needed a new battery. It wasn't an option to go to an Apple store during the pandemic, so I looked on Yelp and found Jet City repair. It was easy to book an appointment online and they took me as soon as I arrived, even though I was early. 20 minutes later my phone was fixed and I was on my way. They were extremely pleasant to deal with and their prices were competitive. I'd definitely use them again. read more

I love this place. Great work, done by great folks. If anymore of my devices break, I will be bringing them here. These repairmen know what they're doing. read more

Fixed my phone in a timely manner! It works perfectly and was super affordable! The whole staff was super nice and very helpful. Will definitely return for any future phone repairs etc. read more

Jet City to the rescue! I have a Lenovo yoga laptop I purchased from Best Buy, and when one of my keys weren't working I called Geek Squad up for a quick fix. Best Buy told me I cannot even bring it in for them to take a look (because I didn't purchase their own protection plan) and I should look elsewhere. Frustrated, I started dialing every repair shops on yelp with not much success, then I got connected to jet city. Over the phone, Chris couldn't have been more informative and helpful. Once we decided to bring it in, he took a look and provided different options I can take to fix the keyboard. He not only offered to look for the relevant parts, but also suggested that he can swap out another key so I can use it right after. (Like all of us millennials, I enjoy on-demand, on-the-spot solution) I honestly don't know where else I'd go to fix any of my phones/laptops but jet city. The staffs are super amazing with not just their service but also the way they carry their business. Plus, the general vibe of the shop is Awesome too! (Hi Maddie!) Just like any other yelpers, I'll say this: "I never leave a yelp review, but I felt like jet city should be my first. Every broken phone/keyboard should all go to jet city, no questions asked! Best service and best people" read more

Pretty straight goers with charges and service. I cracked the screen of my iPhone 7 Plus accidentally. They fixed the screen in half an hour while I was there. They got a nice place in case you want to hangout if your device is being repaired. They honest about the device repair issues involving the warranty. I would recommend them Incase you need to get you device screen repaired. read more

Once again Jet City came through for me again. This time with IPhone 11 Pro. Last year IPad. These guys rock. Look no further when researching repair shops. This is your place. Thanks Neil. JK read more

Truly the best experience I've had (including with Apple) at getting an iPhone repair. They beat Apple's price by a mile, were incredibly friendly and kind, and did a fantastic job. I'm not going anywhere else to get repairs done ever again. read more

I dropped my phone and the drop unset my SIM card. No issue if you have a regular case but I have an Element Case and it requires a special tool to remove the case. I called Jet City and explained my issue to Noel. He told me to bring it by and let them look at it. I walk in to pleasant smiles and eager hands. Noel promptly took my phone and worked his magic! When I asked him how much I owed him he told me nothing and to enjoy the the city during my visit. I'm sure they can handle any computer/phone issue and I'm happy they were able to assist in an emergency! Highly recommend! read more

These guys are great. Repairs are done in a few minutes, reasonably priced and they stand behind their work. I brought in a mangled iPhone X that needed a battery and front glass. They did the job while I went for lunch and it cost only a little more than what BB charged me for the battery alone. This is my go-to place for device repair. read more

Walked in because phone charging port wasn't working well and WOW, THIS PLACE ROCKS. Didn't need a super pricy fix, the tech just cleaned it out in a jiffy. Can not say more about their professionalism and ethical service. Will definitely be back here for broken screen and other more pressing reasons. read more

My phone screen and digital display were shattered on the street curb. These guys got me up and running again in the time it took me to go to a nearby restaurant for lunch and back. They also outfitted my phone with a handy screen protector and case so this doesn't happen again. Thank you, Jet City! read more

I went for a cracked screen and the service was great. They changed the screen and the colors were a little bit off in the new one. When I pointed it out they immediately offered to either correct it or refund me. They swapped it for another screen and told me that if I still wasn't satisfied after a few days of using it I could just go back and get it fixed again for free. They work very quickly and service is fantastic. read more

Did a great job replacing the screen glass for my iPhone. You can go online at their website to schedule an appointment, or you may drop off your phone and pick up later that day. Costs was reasonable. Highly recommend them. read more

They were super nice and got my phone repaired super quick and very informative. The waiting area had games that helped the time go by and was nicely decorated! Highly recommend read more

My go to place for the inevitable iPhone or iPad repairs. Been using them fir years as they are reliable, do quick work (half hour for screen fixes) and I like the scheduling system. Makes it easy to set up an appointment. Much prefer them to the competition where I used to wait to be sever and then waited some more for the repair. Staff has also always been friendly and helpful. Highly recommended. read more

scheduled an appointment online.. discovered when I got there that they did not have the correct part, because their website is not up to date and doesn't include the 6s Plus option. After I left and checked some other places, I called back and discovered that the price would be higher than the website indicated also. Can't speak for the quality of work. After making an appointment they weren't prepared for and having to dig out the info about a higher price, I wasn't about to give my phone to them. read more

Over the last 5 years or so, this is my third time needing their help and, like before, the service was terrific. That's why it is worth it to me to make a trip from the northern suburbs to their downtown location. This time, I needed a new battery for my old phone, plus new screen protectors. The service is quick and expert and the staff is always friendly and helpful. Highly recommended. read more

Jet City rocks. The technician came to my office and made my repair within 30 minutes!

I had a cracked iPad screen. I called Jet City and to my surprise, they were open on Sunday, which was perfect for me. My iPad was repaired within 3 hours. It was just like new and the repair cost was very reasonable. I really appreciate the great job! They are really professional and you receive a warranty on their work. I was pleased! read more

I had an appointment to fix my shattered iPhone 7 Plus screen. Noel and Eric were up front when I arrived and they were so helpful. Noel fixed my screen in 30 minutes, with customers checking in and picking up devices the whole time. He did an amazing job and my phone looks brand new. Great customer service, and he was so fast, I was able to have my phone fixed on my lunch break. I will definitely be going back for any other phone issues I may have! read more

I have been using Jet City in chicago since they were on Ravenswood years ago - I trust them with all of my devices. They use quality parts and have never had a issue with their work. They know what they are doing. read more

Alex and Noel are great! They are well spoken, up front on cost and time, and delivered right on point. My new go to!

My boyfriend's phone needed a screen repair and I was able to get an appointment the next morning. They were friendly, fixed it in under 30 minutes, and the price was reasonable. Location is ideal for anyone that is near downtown/river. Would 100% recommend read more

I walked into the Apple Store to get my screen repaired (it cracked after a very unlucky drop while I was traveling in Italy). I was told that I would have to wait 1.5 hours for a "walk-in" appointment, and that they would text me when that became available. When asked why I couldn't just simply leave my phone with them and come pick it up when ready, they said that an "in person meeting" was required. When I asked when the next non walk-in appointment was, they told me I would need to wait at least three days. I googled "screen repair" and immediately found Jet City through Yelp. I drove up to their tiny little shop on Wells and was greeted by a super chill guy at the front desk and a beautiful dog snoozing in the corner. He ran a few assessments on the phone to make sure there was no internal damage (literally took less than one minute) and told me my phone would be ready in 25-30 minutes and that I could come back to pick it up then. If I couldn't come back in 30 minutes, I could come back whenever I was ready for it. I had my brother pick up the phone (because I was not available in such a short turnaround!), and he brought it back to me looking BETTER than new. My sister in law (native Korean speaker) said in Korean, "Your phone looks so pretty!!" In sum, I would use this place in a heartbeat again. read more

Excellent service, great communication. Had some issues with my charging port and low volume from the headset. It turned out that a good cleaning was all that was needed. Appreciate the quick turnaround and honest support. Solid recommendation for any device repair needs. read more

In the city on business, dropped my phone and destroyed the sensitivity on my screen. Apple could not see me for 3 days. Found jet city and called them to explain the problem. They had a few suggestions and welcomed me to visit the store. Was in and out and repaired in 15 minutes. They also misquoted me it was 10 dollars cheaper than expected. Great service and professional help. Would recommend them highly read more

Was in town visiting friends, and had the misfortune//clumsiness to drop my phone in a toilet. They were the only place I called, on a Sunday, that had someone on hand to repair in a quick time frame. Once I took it in, they cleaned and dried it, and informed me there wasn't any significant water damage. Huge relief! They were even so kind as to not charge me for the quick check, and that was so appreciated. Really made my stressful weekend a little better. read more

Super easy and quick too! Had my screen replaced in a quick 30 minutes. Noel was so helpful and they have great deals for constant phone droppers like me! Will definitely be back. Great environment and free coffee too! read more

Sadly I am a repeat customer, their online scheduling was easy to setup an appt and when I arrive the team there is always friendly. The work is perfect you wouldn't know the screen was replaced even with the newer models. I have had them repair iPhone and iPad screens so I know they can handle them all. Im sure Ill be back hopefully not too soon. read more

They did a good job on repairing the phone - although the pricing was excessive. I could have gone to the Apple Store instead. They did accommodate me without and appointment so plus one star for that. Overall - solid 4 stars. read more