Did a very good job. Top quality materials and reasonably priced. Was able to get an appointment when I needed it. Only reason it was not 5 stars is that it took a little longer than I hoped but I also had very high expectations with respect to turn around time. I would use them again in a heartbeat. read more

Incredible! Took Mike 3 minutes to fix my SMASHED iPhone 5 screen. It was literally broken into 50 parts. And now it looks brand new. And he was very nice and professional. Comes with a lifetime guarantee on the new screen too (for defects not new breaks), pretty incredible. read more

These guys are amazing. $30 to clean out some water from my iPhone X. Was able to get the phone covered by Apple care because of them. Saved me a TON of money. Great service. Hopefully I'll never have to use them again..... but they have a customer for life if the need arises. read more

Tired of dismal battery life on my iphone 6s so I decided to get a new one. Apple wants $100 and takes 3-5 days. I found Jet City on Yelp and based on the good reviews I decided to give them a try. Made an appointment online and took the phone in today. Very polite and professional staff. Got a new battery installed in 20 minutes for $60 and was on my way. Great service. Would definitely recommend them for battery or screen replacement. read more

Fast, competent, and reasonably priced. A good experience, and I've had bad experiences elsewhere. Glad you have landed in Chicago

I started searching for a local device repair shop to swap my iPhone 6s battery because I wanted fast service, and I hate going to the Apple store these days. This Loop location is convenient. When I called to get a same day appointment, someone answered the phone before business hours and told me that they were booked that morning, but if I walked in, they thought they could get the job done within the hour. They took care of me just as promised, and they were very kind and accommodating. I would definitely use them again. read more

I went back to work today after a nearly 2 week vacation. I have a stressful and busy job so dreading the first day back. On the way to work my iPhone SE fell out of my jacket and smashed on the ground - screen completely shattered. Horrible day ahead? No! Got to work, went on Yelp, scheduled a 5:30 screen repair. Already out, phone looks great and got a new reasonably priced battery too. Plus the guy helping me was super nice/pleasant- I LOVE THESE GUYS! read more

Never write reviews for yelp, cause the food reviews aren't consistent or true. I needed my screen replaced on an iPhone 7. It took 30 min. So fast and convenient. I recommend this place. Also they gave me a mask. Very Courteous of them. read more

Dropped my iPhone 7 and shattered the screen. Took it here and they replaced it in 30 mins. The 1st screen they tried out had a dead pixel, Chris didn't like it so he replaced it again, until it was perfect. They were great. read more

Third time I've had to use these guys, and they just keep getting better. Screen was fixed in 30 min (for FREE thank god due to a warranty I got last time).. they also fixed the dented frame that Apple really screwed up when they messed with my battery. This place is the best, I'll never use anyone else. read more

I needed the screens on an older iPhone and iPad repaired. The employees were friendly and knowledgeable, and they finished both items much earlier than expected. The price was a little higher than I anticipated, but I'll always pay more for quality. They have lifetime warranties on both, in addition to the extra screen protection and some other things. Thanks, JC. Highly recommended! read more

Jet City is the best! I've been going to them for many years and many issues with my many iPhones. I have followed them from each location because I trust them to ALWAYS be honest and fair...and know what they are doing as well. Their current location on Wells street is not near me at all, but when my phone, again, had an issue I went out of my way to have them repair it, which Noel did while I waited. read more

Among the things that I injured last weekend (including my ankle and my pride) was my iPhone. Cracked screen. Needed to get it fixed as quickly and easily as possible. I found Jet City on Yelp and am so glad I did. Great job, reasonably priced (as compared to other places nearby). Very quick! I especially liked that I could make an appointment online. Dropped my phone off, ran an errand, and it was done when I came back! I hope to never again need their services, but if I do, this is definitely where I would come. read more

I love these guys! Friendly, speedy and, above all else, a value compared to pricing from other places (even in the suburbs). I'm recommending them to all my friends in the City!! read more

I broke my phone a few months ago and finally wanted to get it fixed. I dropped my phone off here with Noel and Within 30 minutes my phone was fixed! It looked brand new, like it never happened. The next day, they followed up with me via text to see if everything was still running well! They have amazing customer service and fair pricing! I will definitely recommend to friends and come back again if I break my phone again! read more

I have unfortunately broken the glass on my phone far too many times and I have tried a few of the cut/rate Groupon deals but have always had issues. But Jet City is the real deal. Experts, no issues ever. read more

I was fortunate enough to Google this place after my Samsung s7 fell off the counter, cracked and chipped and was unable to work at all. I spoke to ERIC who was very polite and professional and stated he could help. I told him I had gotten a new Samsung phone but realized I was missing 590 photos and videos, that were very sentimental. ERIC gave me an appt and spent over 2 hrs recovering every single one of the pictures and videos!!!!! I was SO GRATEFUL AND APPRECIATIVE!!!!!!!! He was so helpful, friendly, smart, and earned every bit of it, when i say he was OUTSTANDING and i would STRONGLY and HIGHLY recommend him and this business to ANYONE who needs any service for any cellphone!!!! read more

Let me say that jet city device repair is absolutely the best place in the city to get the help you need for your devices!! I called to get a battery replacement TJ was so nice and helpful recovering from a serious accident and they treated me wonderfully! I got lost and flustered on my way to shop however I talk to Noah and he tell me to take my time don't get hurt trying to get to the shop which I thought was really kind went there and they very hospitable very gentlemanly very knowledgeable and was a wonderful blessing to me and my phone. They fix my battery and then generously blessed me with the phone cover which was a great bonus because mine was raggedy loland then Noah gave me that plug to connect with phone cord to help with your phone which was really kind. I went out of the store singing jets city praises!! literally I was telling people to come into the shop I was outside on sidewalk most happy about the great customer service I received lol !!! If you want professional personable and top notch as well is feeling more like a family than a customer go there and let TJ and Noah service you and help you because they are absolutely wonderful gracious and l am so grateful that I found the best place in the city to getting my phone fixed!! They also fix iPads and other devices so go to jet city people if you have any problems with your devices ! thank you again TJ and Noah God bless you and your business and much continued success and I going to refer all my family and sorority sisters to your awesome business!!!!!! with sincere gratitude and much appreciation Crystal V read more

My son cracked the screen on his iPhone 6, so my co-worker suggested JCD Repair. I went online to easily schedule a repair service with courier pickup/drop-off service. The courier picked up my phone within the hour. After about an hour, I received a call from a tech person saying the camera was affected when my son dropped it and could easily be replaced for an additional $30...I approved the repair. In less than an hour after that, the courier returned with the phone in mint condition. They did an incredible job on the repair with the service was professional and expedient. I will certainly use and recommend their services again. Good job! read more

Fabulous excellent service excellent people - Noel- downtown Chicago- repaired on the spot in short order iPhone XS Max screen. While Apple does not sell them the screen part they claim it's identical and I do believe them their integrity is 100%. They said if I'm not satisfied I can bring it back within two weeks they will keep and replace my old screen and I can bring it to Apple, and Jet will refund everything. Who could ask for more? read more

I had my phone repaired at the Chicago Loop location this morning. The staff was extremely helpful and knowledgeable. My cracked screen was fixed in less than 20 minutes (I had an appointment). Their website was really helpful, to make appointments, they had the pricing and easy to understand information about the repair and insurance plans. There were no surprises when I went into the store. Overall great experience! read more

Fixed this device here a week ago (cracked screen I phone 7) before my short trip to Boston to visit family, immediately noticed that the color are slightly different and the home button is not fixed well but could not get back to them as I was away, today (8 days from the original repair) the screen got cracked again(noticed that suddenly)! I did not go through any major trauma to the phone! I am the screen quality is was much less than original Update: Went back : They fixed my phone without any additional charges! really up to their words! read more

I couldn't believe the great reviews on this place could be real. But, this place is indeed great... Yes, they will fix your phone, and so will others. But they are helpful, friendly, clean, fast. And the lobby is clean and comfortable with complimentary water and coffee. You can believe the reviews. I'm just a random guy that saw them on Yelp and gave them a try. I'd go with them again in a heartbeat. read more

Loved the service. Easy to use website, friendly staff, fixed my phone in 15 minutes, very professional - highly recommend!

Though I consider myself a somewhat tech-savvy individual, I've never before felt compelled to write an internet review. That changed today with my experience (where I currently sit) at Jet City Devices. Background: In a moment of sober clumsiness, I dropped my phone and broke the screen (including the LCD). Nothing worked, so I opted for my carrier's "upgrade" and purchased a new phone. In what turned out to be quite a conundrum, I was unable to transfer my data to the new phone because the broken one had a password lock on it that was now impossible to use given the condition of the screen. My carrier (not surprisingly) was of absolutely no help. After walking into Jet City, they offered to retrofit a screen (as I only needed to enter the passcode) solely so I could download my data/contacts. And perhaps not surprisingly given their extremely high ratings, they did it for FREE. They even refused my offer to compensate for what amounted to an act of non-publicized commercial kindness (not something you hear about very often). Simply put, this company is the epitome of modern customer service, and has gained a customer for life. Thanks! read more

Absolutely the best service I have ever had for my broken phone, and I have done it several times. I'm an organic farmer and smart phones and farming don't mix. I happened to be in Chicago for a conference and am so glad I scheduled my repair at Jet City. I arrived a little early but didn't have to wait. The gentleman got started on the phone right away, said it would take about 10 minutes and I think it even took less than that. He even offered to clean up the case because it has some tiny shards of glass and lots of dust in it. I opted for the protection plan because when I break the phone again I won't have to pay for it! Make sure you make an appointment and give them all your device details, it is super easy and they can then take care of you right away. read more

Awesome place. My girlfriend dragged me over because the life blood of my iPhone (i.e. the battery) needed changing. In other words, she was tired of not getting a hold of me because my phone was dead. In about 10 minutes, the battery was changed, and now it's like having a new phone. Much rather pay $50 then buy a new one! Plus, they had an old school gameboy with Tetris to entertain us while we waited! read more

I got my Pad glass fixed and they were able to squeeze me in last minute and finished the job within an hour. Great service & low price! I was running a little late and Jet City waited 10 minutes after close to wait for me. read more

Were quick and friendly about replacing my shattered touch screen + LCD, fixed my home button as well (at a bundle discount). Prices seem consistent with the market. read more

Great experience! I cracked my iPhone screen and got it fixed the same day. Very friendly and quick service. Highly recommend!

I have taken my phones here for 3 years. They are very fast and thorough. If you make an appointment, you can be in and out in 30 minutes. If you're clumsy like me, I highly recommend the insurance they offer. Interesting story: While I was waiting for my phone, a woman came in to pick up her phone that had severe water damage. Unfortunately, the water damage was too extensive and the phone could not be repaired. She said that she knew it was a long shot since the damage was so bad. Although they performed work on it and replaced parts, they did not charge her a dime. She tried to insist on paying something since they did so much work, but they insisted that there was no charge. I thought that was really cool. read more

I stopped in on a Friday evening only 30 mins before they closed with a cracked iPhone and they were able to squeeze me in and fix it immediately. Great service! read more

My Samsung S7 screen was cracked & I couldn't do anything with the phone, but Jet City repaired it in under an hour. New screen & their work is guaranteed. Great customer service!! Thanks Jet City! read more

My iPhone is older, the latest upgrade started killing my old battery. Rather than buying a new phone I decided to give Jet City a try and have no regrets. I was in and out with a new battery in less than 30 minutes, and they gave me tips on how to maximize the overall life of the phone. The $50 was well spent, I'll use Jet City again without hesitation. read more

Had an iphone 5s screen replaced. Worked well for a couple hours, then started noticing weird things. Sometime the display would flash while in use, would randomly start typing, or a touch would get stuck. For example it would keep opening the same app, or dial the same number, basically press the same spot over and over again and would have to restart for it to stop. Typing accuracy was definitely off. Lastly, the screen is cheap, chipped when I put it on my desk. Service was good and enjoyed playing the gameboy, but next time, I'll go to apple. read more

The customer service, price, hours of operation, speed and quality is the best. Can't recommend this business more highly.

Jet City is now the only place I'll go if I need phone repairs. They are quick, professional, reasonably priced, and they even delivered my phone to my office (about 3 blocks) so I did not have to come back and pick it up. I highly recommend Jet City Device Repair! read more

These guys are the best. I felt super compelled to add another 5 star review. They answer the phone promptly every time, which is really hard to come by. Every time I called to make an appt, I was able to get in that day if I wanted to. They do swift work as well. I just wait 30 min or so, and "wala!", I have a fixed phone. Unfortunately for me, after these guys tried a few times to change my screen, I was still having technical issues with my phone. Since they were not able to figure it out, they gave me a full refund which I was surprised with but super grateful for, I was able to put that money towards purchasing a brand new device. Get your phone fixed here if you dont want to go to apple! This is the next best place to do so and their pricing is extremely reasonable. read more

The service was great and they repaired my broken LCD of Samsung Galaxy S9 plus within an hour. However, the cost of repair was higher compared to other repair stores. Hence, 4 stars. read more

Quick, courteous, professional. My phone wouldn't charge and I thought it was the port. Turns out the battery needed to be replaced and it was a cheaper fix. These guys were honest and I had my phone back byt the end of lunch. read more