I'm really glad Southwest entered the Hawai'i market. Competitive pricing is great for traveler's…read morelooking alternatives when flying. I've been using SW and Hawaiian Airlines when traveling Interisland and to the Mainland. I really don't mind checking in 24hrs prior to your flight to get boarding positioning. On SW it's sit anywhere and they make boarding an ease, majority of the time. What I don't care for is that Hawaiian more charges an extra $100 to get reserved seating. Flight service on flights have been good, I can't complain because I'm not looking for extras. Times have changed and almost all the airlines charge for food and drinks. Excluding the people who pay more for additional benefits when flying. Just Happy that we a choice when flying off this rock.

first and foremost I am grateful for Southwest Airlines, especially since they were able to break…read morethe monopoly of airlines in Hawaii. Hawaiian Airlines was getting a bit cray cray in the brain. However Southwest is joining them in cray cray dept. I purchased my ticket months ago, the day that I check in they tell me I am on standby but if I spend 34 more dollars ill get a confirmed seat (im like wth) im tripping out so I call the customer service and they tell me that I purchase the basic flight and that they cant guarantee a seat but if I want to upgrade I will definitely be on that flight. what flabbergasted me is that im in a connecting southwest flight and i might not make it in time if im on standby. the customer service agent tells me there is nothing they can do because their flight is full. so instead of frustrating myself and creating a headache I paid for the upgrade. now to top it all off I get a text message recommending me to pay another 45 dollars for priority boarding because it will give me time to grab an over head bin for my carry on.. (WTF is that?) more money? I should have just spent the money because i already did and went with Hawaiian Airlines. the fight attendants are something to be desired. rude as hell (need customer service training along with decorum). its so sad to see how corporate business falsely misleads and lies to their faithful customers. its also sad how they play on people's fear asking for more money. this is horrible. I know I should have not bought into but honestly I did not want to be stuck in an airport and I hate the idea of being on standby. never again

This is really a cute tiny little airport. Interesting is how you exit your aircraft right onto the…read moreapron and walk to these cottage type huts which is the terminal. Really nice people

Hilo International Airport-ITO, I love ITO every single time I visit the Big Island, I always fly…read morein to Hilo, then drive over to Kona and leave to HNL from that side. So cool to get to do this on the Big Island. Sometimes I get confused returning the car and the change of airports. Did you know that abstract collab, consisting of Hilo abstract artist Kristie Fujiyama Kosmides, Hilo filmmaker Tracey Niimi and ukulele virtuoso, Jake Shimabukuro creates multimedia project, including murals at Hilo International airport, to show the island it is more than just a place to visit, get inspiration. Allow time to check it out next time you're here! Lets get back to ITO, omg the wood/Koa furniture reminds me of small kid time, I had the exact kine wood sofa too, it just brings back great memories, it sure brings me joy every single time I land here. hehe. besides that, feeling nostalgic and like old school, I just love this small kine, airport. Love it every time I see the "ALOHA" sign made out of white rocks upon exiting, I know we are here at Hilo especially with the morning rain and chilly weather once we get out of the airport. Another reason I love ITO, so convenient to get our rental car just right across the airport. Hilo International airport known as General Lyman Field, is on the eastern side of the Big Island. This airport serves the district of Hilo, Hamakua, Kau and Puna. I can't get lost here, like I normally do at other airports, once we land-we head downstairs, exit the airport & off to enjoy our adventures! Hilo airport is one of my favorite airport ever, make time to hang out and enjoy the most amazing historical and comfortable furniture!

This company did not disappoint! Mac was a phenomenal guide--extremely knowledgeable, professional,…read morecourteous, and accommodating. He didn't just share information about the places we visited; he brought them to life and made the entire experience memorable. I highly recommend this company, and if you can, be sure to ask for Mac.

What an amazing experience. We booked a tour to see the lava fields and enjoy a snorkeling…read moreadventure and it was a full day of adventure. Keep in mind there is no snorkeling on this excursion and the area around the Hilton is not safe or appropriate for snorkeling. I am writing the review solely on the lava field excursion part. My wife was very dissapointed that there was no snorkeling as we purchased new snorkeling equipment. Roxy was our tour guide and was probably the most knowledgeable and professional tour guide we have ever had the pleasure of experiencing. Roxy was knowledgeable in the history of volcanoes on Hilo and elsewhere, horticulture, bird species, animals, Hawaiian culture, tourist attractions, history of the Hawaiian Islands, tribes and Capt. Cook, beaches, teachings, burial practices and so much more. Roxy told stories of the early days in Hawaii and how it evolved. Also as a noted her driving and safety practices were impeccable. If you are planning to come to Hilo you must make it a point to reach out to Roxy. We spent approximately 8 hours on the tour and it was so enriching although the lack of snorkeling was a dissapointment . Highly recommended Mahalo

Unbelievable experience. Although the cost seems steep I am so glad we pushed ourselves to take…read morethis ride. It is a ride my husband and I will never forget. We booked the day after one of the volcanos erupted and ended up with a 2:30 time which really worked out perfectly. Our guide was so amazing i believe her name was Tatiana if I heard correctly, she mentioned that she always dreamt of being a pilot since a little girl and it truly showed in how passionate she was about flying. A once in a lifetime experience that I will never forget! Side note: directions where a little confusing as paradise was separate from other helicopter tours. Best advice is to park in airport parking and walk all the way to southwest airline and you will see paradise helicopters to the right of southwest airline booth...

Great tour, amazing views, and an unforgettable experience! Would definitely recommend the "doors…read moreoff" tour with Allen who was an amazing pilot!

We travel the world and always look for unique, relaxing, comfortable places to stay. I never -…read moreEVER - toss out 5 stars. This place would've earned six. Time of stay: 8-11 Mar 2014 Weather: Tropical low (think 1-2 in/hour rain for 22 of 24 hours for 3 days) Sierra (the homeowner) makes this house feel like home! Without such a grand house, I doubt that our solid-rain visit would have been as pleasant and successful as we'd hoped! By comparison, we visited the hotels on Hilo Bay and to a one, they were all rundown, shabby, and uninspiring. One master bedroom with a generous bathroom, one bedroom with a full hallway bath, and a double-bed futon in the family room, plus a full kitchen and screened, covered, walk around porch make this house fully functional for 6. Cable TV proves that 50+ Time-Warner channels provides nothing worth watching (grin), but it comes with WiFi. Bring a HDMI-HDMI cable to port your Netflix to the TV. There are games, books and magazines as well. The kitchen is stocked with all normal utensils and often condiments from prior visitors, but you'll want to do your own grocery shopping. Sierra will leave some items for you upon arrival - fruit, nuts, candies, etc. With the tea candles, it makes for a very lovely arrival after a long trip to Hilo. The view from the rear porch is nothing short of mesmerizing! You will be looking out over your own small waterfall and pond, safe for swimming, 20 feet below your deck. The trek to the pond is a bit challenging, but those without severe joint disease or a walking aid can make it. I recommend "beach shoes" for swimming. Wake up to brew some 100% Kona coffee, fry up some eggs and ham, and you'll be ready to take on a day of sight-seeing, knowing that your home-away-from-home is just 30 minutes away to wash and dry your clothes, have a nice meal (or drive 5-10 minutes to any of the good restaurants in town), and enjoy a great night's rest. Sierra also provided a rental vehicle - Honda CRV van. Plenty of room for 6 with luggage. The back-up camera is essential for backing into the 10%-grade (down) driveway, or you can park on a gravel lot at the top of the hill. You can't miss the coco frogs, as they make their presence known - very loudly - all night long. Combined with the falls - and our errant tropical storm - I was awakened just once. The majority of the time the sound was welcome "white noise." In fact, I cannot recall when I'd been so rested on a vacation! This was the nicest rental I can recall in 12+ years of travel in CONUS and abroad. (Note - Don't miss the air tours over the volcano, as you cannot see the lava from the ground, due to a recent change in lava flows. If helicopters aren't your thing, the locals have a Part 135 (airline level) service using 4 and 7-person Cessnas. As a GA pilot myself, I knew to look for these, and we much-preferred this tour to helicopter. It is also MUCH cheaper and you will see the same or more.)

We arrived late at night on our first night at Aloha Falls. It was so dark that we hardly could…read morepark our car and find our way into the house. Unfortunately, the owner had double booked the house by mistake... so we had to stay the first night in the ground-floor level of the house. So, when we walked into the house in pitch darkness to find unfinished basement-like place...We felt like we had made the biggest mistake of our lives. We were hoping it wouldn't end like a horror film with us murdered. When we woke up the next morning and went outside, we were blown away by the beautiful greenery, fruit trees, and waterfall. When we moved to the upstairs of the house, we found a beautiful spa-like home with everything you could want and more in a Hawaii getaway. Besides the slight hiccup on our first night there...the rest of the stay was wonderful. Next time we visit the Big Island, we will definitely make sure to stay at Aloha Falls again.

Very comfortable place. We visited Hilo from Kona and didn't want to drive back. So we found this…read moreplace. It didn't have AC but the fans kept us cool. The Mark was very hospitable and got us situated.

Just about everything I said about Wild Ginger Inn, also applies here. In fact, they are so close…read moreas to be within walking distance of each other. The bonus is that the man that runs the show here, John, is incredible! We were doing a backpacking trip at trailhead known for break-ins and John let us store our luggage here while we hiked and camped. When we came back, it was waiting for us in our rooms, I almost never receive service this good anywhere, let alone at a hotel this affordable! John is also one of those rare people you meet in the service industry that isn't just into making quaint small talk for the sake of it. He doesn't robotically recommend things everyone knows about. He really knows every nook and cranny of the island! Everyone else we told about our hiking trips on the island just met us with puzzled looks. John had done those hikes and had useful information to contribute about those hikes. Stuff you couldn't get with just a Google search. I LOVE competent and friendly people that know exactly what they are talking about! So many folks these days just run their mouths in a desperate attempt to make conversation, whether what they are saying is actually useful (or even true). John, if you read this, and ever come to Alaska, look us up, we'd be happy to do the same for you!

Never buy property from this company. They lie right to your face. Say they will have rubbish…read moreremoved and house cleaned and agree to everything you point out during final walk through. Then after closing told me my clean is different than theirs. Took 15k to clean what they said would be cleaned. Very bad business and the lying was unreal. Totally not professional. And I paid full asking price. Also their seller took items from property like microwave and washer and they gave us $50 to replace them. I guess the cost of things is different in their minds than reality also. Ten thumbs down to Greg!!

Renter beware. They put us up in a spot with DEAFENINGLY LOUD JACKHAMMERING CONSTRUCTION taking…read moreplace directly outside the master bedroom window from early morning and continuing all day. I spoke to the construction company and they said that the construction had been ongoing for some months and that they have this conversation with a new tenant "about every three days". So loud it literally shakes the house. SWRE moved us to a smaller, less nice place and then ghosted when we asked them to refund the difference in price between the two places.

Reliable service when I need a ride to the airport, thank you! I've rode with uncle twice & will…read morecall in the future.

Stan is prompt, professional, friendly and reasonably priced. The van was very clean and he helped…read moreus load and unload. He patiently waited an extra half hour for us when our plane was late to arrive at Hilo Airport. I highly recommend Stan's Taxi!