I am disappointed with my experience on Hawaiian Airlines Flight 806 to Las Vegas, especially as a…read morePremium Class passenger. The experience started at check-in. The agents looked unhappy, with no greeting or sense of welcome. Unfortunately, that same feeling continued onboard. I stopped flying Hawaiian Airlines for several years because I felt the service had gone downhill and too many of the flight attendants seemed indifferent. When Alaska Airlines took over, I was hopeful that things would improve. I sincerely hope Alaska Airlines can improve the service culture at Hawaiian Airlines and establish a more consistent standard of professionalism and genuine hospitality among the flight crews. Hawaiian Airlines carries the name of our home, and passengers--especially those paying for Premium Class--should feel welcomed and appreciated.

Hawaiian/Alaska, Airlines has just merged into one company. A few perks were taken away and for me…read moreit kinda sucks because we now can't buy into the " premier club". The website at first had some issues but they seem to have worked out the bugs to book a flight. Hopefully the new meals that be offered to purchase will be a lot better then those pizza pocket like meals.

Easy flight for fun and easy times on the big island and then back to Oahu for our return trip to…read morethe mainland and home. Thanks Southwest for safe flights on comfy clean planes with a super staff of professionals up front, in the cabin and on the ground in every capacity!

first and foremost I am grateful for Southwest Airlines, especially since they were able to break…read morethe monopoly of airlines in Hawaii. Hawaiian Airlines was getting a bit cray cray in the brain. However Southwest is joining them in cray cray dept. I purchased my ticket months ago, the day that I check in they tell me I am on standby but if I spend 34 more dollars ill get a confirmed seat (im like wth) im tripping out so I call the customer service and they tell me that I purchase the basic flight and that they cant guarantee a seat but if I want to upgrade I will definitely be on that flight. what flabbergasted me is that im in a connecting southwest flight and i might not make it in time if im on standby. the customer service agent tells me there is nothing they can do because their flight is full. so instead of frustrating myself and creating a headache I paid for the upgrade. now to top it all off I get a text message recommending me to pay another 45 dollars for priority boarding because it will give me time to grab an over head bin for my carry on.. (WTF is that?) more money? I should have just spent the money because i already did and went with Hawaiian Airlines. the fight attendants are something to be desired. rude as hell (need customer service training along with decorum). its so sad to see how corporate business falsely misleads and lies to their faithful customers. its also sad how they play on people's fear asking for more money. this is horrible. I know I should have not bought into but honestly I did not want to be stuck in an airport and I hate the idea of being on standby. never again

ITO just bumped LBC as my favorite airport. Flying out on a late Monday morning, we were treated to…read morelive music from Lopaka Kenoi and two of the most beautiful wahine dancing hula. They made me want to seriously study hula. My only wish would be more food selection. Easy in & out, car rentals right outside.

What an awesome and convenient way to travel between islands in these island hopper flights that…read moreget us right to Hilo to say hello to the Volcanos National Park and so much more!

Paul was our tour guide and he was phenomenal! the amount of information he gave us was…read moreunbelievable, he was the reason this trip was so amazing. we learned and saw so much. I'll never forget this trip to Akaka and Rainbow falls today with Paul. thank you so much

What an amazing experience. We booked a tour to see the lava fields and enjoy a snorkeling…read moreadventure and it was a full day of adventure. Keep in mind there is no snorkeling on this excursion and the area around the Hilton is not safe or appropriate for snorkeling. I am writing the review solely on the lava field excursion part. My wife was very dissapointed that there was no snorkeling as we purchased new snorkeling equipment. Roxy was our tour guide and was probably the most knowledgeable and professional tour guide we have ever had the pleasure of experiencing. Roxy was knowledgeable in the history of volcanoes on Hilo and elsewhere, horticulture, bird species, animals, Hawaiian culture, tourist attractions, history of the Hawaiian Islands, tribes and Capt. Cook, beaches, teachings, burial practices and so much more. Roxy told stories of the early days in Hawaii and how it evolved. Also as a noted her driving and safety practices were impeccable. If you are planning to come to Hilo you must make it a point to reach out to Roxy. We spent approximately 8 hours on the tour and it was so enriching although the lack of snorkeling was a dissapointment . Highly recommended Mahalo

Unbelievable experience. Although the cost seems steep I am so glad we pushed ourselves to take…read morethis ride. It is a ride my husband and I will never forget. We booked the day after one of the volcanos erupted and ended up with a 2:30 time which really worked out perfectly. Our guide was so amazing i believe her name was Tatiana if I heard correctly, she mentioned that she always dreamt of being a pilot since a little girl and it truly showed in how passionate she was about flying. A once in a lifetime experience that I will never forget! Side note: directions where a little confusing as paradise was separate from other helicopter tours. Best advice is to park in airport parking and walk all the way to southwest airline and you will see paradise helicopters to the right of southwest airline booth...

Great tour, amazing views, and an unforgettable experience! Would definitely recommend the "doors…read moreoff" tour with Allen who was an amazing pilot!

We travel the world and always look for unique, relaxing, comfortable places to stay. I never -…read moreEVER - toss out 5 stars. This place would've earned six. Time of stay: 8-11 Mar 2014 Weather: Tropical low (think 1-2 in/hour rain for 22 of 24 hours for 3 days) Sierra (the homeowner) makes this house feel like home! Without such a grand house, I doubt that our solid-rain visit would have been as pleasant and successful as we'd hoped! By comparison, we visited the hotels on Hilo Bay and to a one, they were all rundown, shabby, and uninspiring. One master bedroom with a generous bathroom, one bedroom with a full hallway bath, and a double-bed futon in the family room, plus a full kitchen and screened, covered, walk around porch make this house fully functional for 6. Cable TV proves that 50+ Time-Warner channels provides nothing worth watching (grin), but it comes with WiFi. Bring a HDMI-HDMI cable to port your Netflix to the TV. There are games, books and magazines as well. The kitchen is stocked with all normal utensils and often condiments from prior visitors, but you'll want to do your own grocery shopping. Sierra will leave some items for you upon arrival - fruit, nuts, candies, etc. With the tea candles, it makes for a very lovely arrival after a long trip to Hilo. The view from the rear porch is nothing short of mesmerizing! You will be looking out over your own small waterfall and pond, safe for swimming, 20 feet below your deck. The trek to the pond is a bit challenging, but those without severe joint disease or a walking aid can make it. I recommend "beach shoes" for swimming. Wake up to brew some 100% Kona coffee, fry up some eggs and ham, and you'll be ready to take on a day of sight-seeing, knowing that your home-away-from-home is just 30 minutes away to wash and dry your clothes, have a nice meal (or drive 5-10 minutes to any of the good restaurants in town), and enjoy a great night's rest. Sierra also provided a rental vehicle - Honda CRV van. Plenty of room for 6 with luggage. The back-up camera is essential for backing into the 10%-grade (down) driveway, or you can park on a gravel lot at the top of the hill. You can't miss the coco frogs, as they make their presence known - very loudly - all night long. Combined with the falls - and our errant tropical storm - I was awakened just once. The majority of the time the sound was welcome "white noise." In fact, I cannot recall when I'd been so rested on a vacation! This was the nicest rental I can recall in 12+ years of travel in CONUS and abroad. (Note - Don't miss the air tours over the volcano, as you cannot see the lava from the ground, due to a recent change in lava flows. If helicopters aren't your thing, the locals have a Part 135 (airline level) service using 4 and 7-person Cessnas. As a GA pilot myself, I knew to look for these, and we much-preferred this tour to helicopter. It is also MUCH cheaper and you will see the same or more.)

We arrived late at night on our first night at Aloha Falls. It was so dark that we hardly could…read morepark our car and find our way into the house. Unfortunately, the owner had double booked the house by mistake... so we had to stay the first night in the ground-floor level of the house. So, when we walked into the house in pitch darkness to find unfinished basement-like place...We felt like we had made the biggest mistake of our lives. We were hoping it wouldn't end like a horror film with us murdered. When we woke up the next morning and went outside, we were blown away by the beautiful greenery, fruit trees, and waterfall. When we moved to the upstairs of the house, we found a beautiful spa-like home with everything you could want and more in a Hawaii getaway. Besides the slight hiccup on our first night there...the rest of the stay was wonderful. Next time we visit the Big Island, we will definitely make sure to stay at Aloha Falls again.

I'm so sorry they closed. I used to stay there for decades. What a disappointment but I'm sure it's…read moregreat for the community.

Very comfortable place. We visited Hilo from Kona and didn't want to drive back. So we found this…read moreplace. It didn't have AC but the fans kept us cool. The Mark was very hospitable and got us situated.

This is how to chill out on vacation. Shawna took care of…read morethe details, all I had to do was show up ! Incredible views, a comfy bed, clean, breakfast - yummm, local coffee plus :) All you would expect executed nicely. Look forward to returning on my next trip to Hilo :)

Never buy property from this company. They lie right to your face. Say they will have rubbish…read moreremoved and house cleaned and agree to everything you point out during final walk through. Then after closing told me my clean is different than theirs. Took 15k to clean what they said would be cleaned. Very bad business and the lying was unreal. Totally not professional. And I paid full asking price. Also their seller took items from property like microwave and washer and they gave us $50 to replace them. I guess the cost of things is different in their minds than reality also. Ten thumbs down to Greg!!

Reliable service when I need a ride to the airport, thank you! I've rode with uncle twice & will…read morecall in the future.

Stan is prompt, professional, friendly and reasonably priced. The van was very clean and he helped…read moreus load and unload. He patiently waited an extra half hour for us when our plane was late to arrive at Hilo Airport. I highly recommend Stan's Taxi!

We had a great experience staying at the Hilo Hawaiian Hotel and would definitely come back…read more The best part of our stay was the staff. Everyone we interacted with was friendly, welcoming, and genuinely kind. A special shoutout to Charla at the front desk. She was professional, patient, and handled a difficult guest with grace while still making everyone else feel taken care of. Employees like her really make a difference. The location is beautiful. The ocean views are amazing, there's plenty of parking, and it's a nice area to walk around and enjoy the scenery. Our room's AC worked great, which was much appreciated after spending time outside. The hotel itself is clean but could use some updating. I think it would be nice to modernize certain areas while still preserving the Hawaiian history and charm that gives the property its character. There are also a few maintenance items that could use attention. For example, our towel rack was very loose and some bathroom finishes were showing wear. We also really enjoyed WSW | The Steakhouse. The service was excellent, and the bartender was knowledgeable and made great recommendations. Overall, if you're looking for a comfortable stay with beautiful views, friendly staff, and a relaxing atmosphere, I'd definitely recommend staying here.

I think if you're familiar with the properties on Banyan Dr. you know the Hotels are old. I don't…read moreexpect much, we always stayed at Uncle Billy's (RIP) but decided to try here. First off, the Lobby area is absolutely beautiful and parts of the Restaurant is still under construction. However, the rooms are dated.. extremely dated. We had three rooms for our Family, all on the 8th floor, and our room smelled of straight mildew as soon as we opened the door. Unfortunately we couldn't keep the door open to air it out as it was also extremely humid and there were swarms of termites on the balcony. The wallpaper was bubbling all over the walls, and the rug and chair fabric looked as if it were better to just toss. The minifridge was also busted.. it would freeze all our beverages that weren't placed in the freezer. Annoying but I'd rather it be frigid than warm. The bed was very comfortable and clean.. as well as the bathroom. No signs of rust or mold. No bugs were seen in the room. Front desk was flustered when we checked up, there were a lot of activities in Hilo town this past weekend so although they weren't overly friendly, they weren't rude. Parking is onsite but of course first come first serve. It's nice that they have a garage under as well but if you miss snagging a space, there's street parking. It was a great visit for us so we do recommend it if you get your room at a decent rate. The property is very well kept and the elevators are relatively fast but the location itself is very convenient to everything you need to do.