This place is so amazing! The staff is wonderful. The dentists are fantastic. I started going here…read moreback in 2021. I'm so glad I found this place. They always take great care of people. I wouldn't go anywhere else.

Still coming here after 5 yrs, great service and a very friendly staff. Doctor Dolson is a very…read morecaring Doctor. Thank you Smile Care Raytown

BE WARY! My wife had to have a root canal and crown installation this month and it left her with…read moreseveral cuts in her mouth. The procedure ran nearly 3 hours and she was still actively bleeding when we left. They close at 1pm on Fridays and we could tell it all felt very rushed. There was next to no post surgery explanation or after care instructions. Just a quick exit and a "we will call you Monday", not even information about an emergency dentist just in case the bleeding did not stop. We were also NOT informed that the crown she received that day was temporary and that she would need to return two weeks later to get the permanent one. Beyond the actual damage done to my wife and their lack of up front communication the. The doctor was defensive when we returned for the follow up crown and took no responsibility. Rather explaining to us how everything was successful and that nothing went wrong. When this was the worst surgical experience either my wife or I have ever encountered.  We still had to pay full price for the horrible experience since all the services were "completed". Sure she did in fact get a crown, but only after a traumatic surgery experience that required numerous staff to be brought in, several days of intense pain and bleeding; and then another unexpected visit just to be gaslit and talked to like we were crazy.  This clinic had EVERY opportunity to make our experience better and they failed to do so. Having to pay full price for a botched job that left my wife in extreme pain doesn't sit well with me and I hope this review is a warning to other folks in the future!

I had an "initial" appointment. During the 1.5 hours before I walked out; I had x-rays. That's…read moreright....x-rays- no dentist, no consultation....just x-rays. The dental hygienist (whom I will not name) was a very professional and friendly person but also clearly inexperienced. The office is clean and nicely decorated. However, the equipment is "vintage". In the day of instant digitized x-rays, 3D scanning, and camera probes; why would you want to go someplace that still places EIGHTEEN films in your mouth and takes photos with a cheapie digital camera and mirrors!!! The office manager called after my visit to inquire why I left before the appointment was over. She was pleasant and reassured me they use "digital xrays". Remember; a 1990 Casio "digital" watch and an Apple watch are both "digital watches"- which would you rather have?? Again, the office staff that I met (never met the dentist) were pleasant and professional- Hence giving 2 stars vs. one. However, when your out-of-pocket expenses are going to be essentially the same wherever you go.....why wouldn't you go to a modern facility?

If you go here they're gonna mess you up. I came here years and years ago and the doctor that saw…read moreme was so mean. Like I went home crying. I tried again a year later and well I got a root canal that seemed a bit rushed. The crown was sitting kind of weird and just overall it was a weird experience. It's been about a year and a half now. Why did my crown fall off, and why did they finish my root canal if there was still decay and infection in it. So this whole year+ a crown has been sitting over a root canal that still has an infection FESTERING inside of my mouth. Which I wouldn't have known if my crown didn't pop off when I was eating....Moral of the story, don't go here. I wouldn't tell my worst enemies to come get treated here.

The office staff was indifferent, disengaged, detached, disorganized, and seemed to be more focused…read moreon their own interpersonal chitchat than anything else. The waiting area was dated and basic, and the carpet seemed like it hadn't been vacuumed in weeks. The TV was set to MTV which was playing (blaring) some awful reality show about sexual relationships and nude selfies. One of the forms they asked me to sign was a Privacy Release stating that I had received a copy of their Privacy Practices and that I had read and understood it. But I didn't sign it, because I Never Received Anything relating to their Privacy Policy--other than said form asking me to agree That I Had Received It--and at no time did any staff member attempt to provide me with a copy of the notice in response to my refusal to sign. I was not called into the clinical area for my treatment until some 40 minutes after the start of my scheduled appointment time. After undergoing a 35 minute surgical extraction, involving a litany of different tools, a whole host of stitches, and what tasted like gallons of blood, I was provided with Virtually Zero aftercare pain management. I was literally told to 'go and buy some Advil'-- which I did--but it has had almost no effect, and the pain I'm experiencing right now is nothing short of excruciating; my head is pounding, my jawline is throbbing, and eating or drinking is impossible; my entire body aches; the pain is so intense that I can barely see, move, or think straight, and it took every ounce of my strength and constitution to write this review.

Dr. Woodhead has a great bedside manner. His staff are very professional. We found the care to be…read moreexcellent.

They canceled my sons appointment while we were sitting in the waiting room. Now had I canceled…read morethey'd charged me $25. Wasted the lil time off from work I have and gas I didn't have. I guess cause they accept Medicaid they think they can treat you however and it shows.

I have chosen to give them a try to make my second set of dentures here and I have received the…read morefinal result of my fitting for the set up for the whole situation and what I have been given are just awful. They are huge they overflow the bottom of my mouth and the surrounding gums after wearing them some for the last not even a full week yet are raw and bleeding and I can't stand to put them in my mouth again and so what do they expect a person to eat when they have been given a poor set of teeth!? I have made myself try to make it work for at least one week and I plan to call tomorrow and see what they say about this. But no matter what they are going to do for me to get this fixed it's putting me in the bad position with the few choices that someone can eat when they don't have any teeth. This set turned out to be worse than what my first set were like that I had them done at a School for Dentistry. And then really this review should be for whatever lab that they use to make them. This office has been great and they have been doing perfect for everything else that I have seen in the past 5 visits with my process that they did for me. Very nice place and professional service. This lab needs to be investigated by them a little more and they might want to see about choosing another one to make sure that they will receive better reviews from people.

Charged 400 dollars with dental insurance for just a bottom retainer when I thought I would be…read morereceiving a set when I called to talk with the receptionist to get a quote for a top retainer as well so that I can retain my orthodontic treatment they said that the new retainer I just paid for was only a bite block and wouldn't retain my smile at all and said I could only get a retainer if I bought a set of four

I have been going to Dr. Goodheart's practice for at least 15 years. The receptionists are always…read morekind and the technicians explain as they go along. Very friendly and comfortable experience. Dr. Goodheart has kept my very bad teeth in good repair and I have never had anyone better put in crowns for me.

If you are a patient of Tim Goodheart DDS, or know someone who is, PAY CLOSE ATTENTION TO HOW YOU…read moreARE BEING BILLED! After 6 years of using this office, we found out from an invoice from our insurance company that they are billing us for the full price of the services, demanding payment before we leave, and THEN billing our insurance company, after we have already paid. When I contacted the office and asked for an explanation, the cheats told me that any overpayment was then applied to future costs... meaning that this is what they do to EVERYONE! EVERYONE OVERPAYS SO THEY CAN HAVE A MONEY CUSHION FOR WORK THEY HAVEN'T DONE, AND MIGHT NEVER DO. By the time that the insurance company pays them, they have collected 170% of what they are actually owed. (100% from the patient, and another 70% from the insurance company)... They claim to apply any "CREDITS" to future work, but what is actually happening is that you have paid for something that hasn't yet happened, and all this is done without your knowledge or consent. Our family deserved better, and THIS COMMUNITY DESERVES BETTER! They have been reported to the Better Business Bureau. They have been reported to the Dental Licensing Board in Jefferson City. They are now under investigation by Met Life for their billing practices. Be aware.

BEWARE! Proposed Estimate was fine BUT final bill was 20% HIGHER?!?! When I asked them what was…read moreup they said "Nothing They Could Do??" Bait & Switch - BEWARE!

Buyer be ware. Eric had bought this practice from my old dentist. That is how I got here. I had a…read morechipped tooth that has been that way for 10 yrs. Never bothered me or had any pain and each year I would go to the dentist and they wanted to fix it. Finally I had I was going to let them Eric do it. He said if he thought it needed a root canal he would do that at that time. I didn't think it would since I had never had any pain but went with it. Of course it needed to be done and that is when the problem started. In the middle of it I have intense pain. No matter how many shots it still hurt. Between him and his assistants body language something went wrong. They started taking x rays with the dental picks stuck in the hole. Lots of x rays. In a panic they sent be home even though the tooth was being made in the laser printer at that time. When I left there was a fluid running out of my nose but all I wanted to do was get out. They also had me start on antibiotics and come back in a week. I come back in a week and they filled the tooth with calcium hydroxide and fitted me with the crown. As soon as it was set he tells me I will have to have it pulled. He gave me the name of a oral surgeon but I though it would be best to see someone else. Turns out he had bored into my sinuses and filled one with the calcium hydroxide. Yes the tooth had to be pulled. The first surgery was when the ENT went inside my nose and cut though the wall to get what he could from the front of the sinus. The second was when the oral surgeon took out the tooth and drilled through my upper jaw to clean out the back of the sinus. I now don't have enough bone for a implant and need a bridge. Due to nerve damage from the surgery I am numb on that side and won't get that back. End of the story is if Eric had just said "Oh crap I just screwed up" rather then trying to cover his mistake but going on with the crown I wouldn't have had all of these problems, and between me and my insurance company we would have saved over $40,000. Sorry Eric, I have received nothing in compensation and this had to be told.

I am now going to another dentist to have my precious teeth removed that I paid 1000s to fix at…read morethis dental office.

I am so pleased to find a dentist and facility like Hanson Dentistry! I have had so many bad…read moreexperiences, it left me so stressed, plus I deal with claustrophobia, and so going to the dentist was a chore for me. I can't say enough for the professionalism, kindness, and taking the time to explain and understand what is being done. The billing dept, the scheduling, the hygienist, especially the dental assistant all helped make it such a good experience. Dr. Hanson is such a kind, and professional man and it was so comforting to be in such good hands. I was so appreciative of everyone and their going above the typical service you get other places. I recommend them to anyone having the same past experiences I have had. Nancy H., Independence, MO.