Janaína and her husband did the most outstanding job of cleaning our house, I cannot put it into…read morewords. I was only really expecting them to clean the floors, the kitchen, etc. but they went above and beyond! They cleaned the inside and outside of the windows, deep cleaned the floors, the kitchen and the bathrooms. She even wanted to clean my kids play kitchen (I told her no since the kids will dirty it up in 2 seconds). Lol. I'm still speechless. Our house has never been this clean since I've lived here! 1,000% would recommend again!

Hired them for a move out clean. Advocated everything I wanted done prior to booking to make sure…read moreit could be done. What I needed cleaned was 2 bathrooms, kitchen and to dust and mop 3 small bedrooms. 2nd bathroom was untouched, window sills weren't wiped down, the only thing cleaned in the kitchen was the counter tops, and floors (when I specifically asked before I hired them if they'd wipe down all cabinets and shelves). I texted Janaina that I was unhappy with the service which she responded very unprofessionally, calling my home "disgusting", quoting scripture mixed with nonsense and (in short) told me I'm the devil and I'm going to hell. Only giving her 2 starts because she refunded me most of my money but only after calling ME a scammer! Wasn't going to post a review but she kept sending such unnecessary and rude texts that I figured other potential customers should know who they'll be dealing with.

Karly did an outstanding job with my move-out cleaning. She was punctual, professional, and…read moreincredibly thorough. The place looked better than when I moved in. Communication was easy, and the pricing was very fair.

As a follow-up, on June 21, I sent a message asking if Karly B to confirm the date and time of a…read morescheduled cleaning. She replied, "...we are still confirmed. I'll send you a confirmation a few days before our cleaning." On July 12, approximately two working days before the confirmed date, I had not heard from Karly B, so I decided to contact her for a final confirmation. I'm glad I did, considering she had stated that she would confirm with me a few days before the cleaning. This is our communication two days before the cleaning: ME: "Good morning, Karly B. Hope you're doing well. I'm just checking in to let you know that we're looking forward to our move-out cleaning on Wednesday." KARLY B: "...unfortunately I'm having my wisdom teeth removed on Tuesday, so I won't be able to do the cleaning." Wisdom teeth extraction is not typically scheduled just two days in advance, so I find it hard to believe her. I'm really surprised because had I not messaged her, I would have been left hanging. Customers need to be informed promptly when a business cannot meet its obligations so they can seek other remedies. I am really disappointed in Karly's Independent Cleaning. If she wanted to cancel the cleaning, she should have done so. As an independently owned business, Karly B needs to communicate better with her customers. This is not a reliable service.

My wife and I never had a professional cleaning service before, so we don't have much to compare…read morethem to, but here is what stood out to us: - Communication was prompt and friendly - They showed up on time as promised - They said it would take 3 hours, but it took them 4. I consider that a positive, as I think it means they made sure they did all the work - They did all the work! :-) We feel like our small house hasn't looked this clean since we bought it - They texted us a few hours after the job was done, saying that they believe they missed the kitchen floor. I believe that was true, as it didn't look as clean as the rest. They offered to come back for it, which we gladly accepted. This is how it should be! Address any mistakes you make, and make sure you leave the customer happy. We are happy, and will gladly have them back for future cleaning jobs. Thank you Gisely and Fabio!

Gisely and her associate are wonderful! Very thorough and professional. Fair rates and very kind!…read moreCan't recommend them enough!

They cleaned out a very dirty basement for me, I was very impressed…read more Great company and workers!

I hired them to do a move in clean. The sellers left the house in not so great shape, and they did…read morean amazing job getting the house back in shape. Such a great job that I'm having them do a move out clean on our current apartment, and will have them come do a bi weekly cleaning on the house. They are super responsive and their prices are reasonable!

Susan and her team were exceptional. As a real estate professional, I have used many cleaning…read morecompanies and was blown away by their attention to detail and thoroughness. She also charged a very reasonable rate for a job well done!

Susan gave me an accurate quote for my home cleaning. She and her team were on time and finished in…read morethe time she had estimated on cleaning day. They were friendly, professional and did a great job.

The cleaners themselves may be kind, but zyp is sus, over-priced, and their customer service is…read morehorrible. Literally had the worst experience with them that I had to create a yelp account just to write this. Me and my roommate received a promotional card that said "25 dollar cleanings!". We have a very small apartment and we only wanted 3 tiny rooms cleaned as a one-time thing so we could start the month off fresh. As soon as the cleaner arrived I knew we had made a mistake. She brought her ~10 year old daughter with her, and said her daughter doesn't understand english and that she had trouble communicating herself, WHICH WOULD HAVE BEEN FINE if not for what happened after, but it was honestly horrible & weird watching a little girl mop, anyway, about 45 minutes in, the mother handed me a cell phone and apparently it was her boss telling me the bill I received on the app was not correct and 70 dollars needed to be added to it since it was our first cleaning. I was extremely confused and asked her to further explain but she just repeated it and said, "don't worry it's a one time thing". Then the cleaner herself started saying the same thing repeatedly as I looked at her confused. How was I suppose to say "Okay no!" and kick these people out of the house after 45 minutes????? I planned to call back to at least understand the extra charge, but I would NOT have been writing this review if there was just that charge and no other issues. The mother and daughter left an hour later, the place was only cleaned on the surface, (floors were washed, counters were wiped, that's about it) I would have been unsatisfied regardless, but for the fact that I ended up being charged ~180 (I really thought it was going to be ~85) for 3 rooms you can hardly even spread your arms in is ridiculous. (The kitchen is 1/4 of the living-room, the bathroom is a short hallway w a toilet, and my bedroom is a small boston college apartment bedroom :,( ) The worst part so far is that I called to ask about the fee and possibly fight it only to find out that we are FORCED to have 3 more of these overpriced and suspicious cleanings. Zyp has been messaging me for months now brining up that the next cleaning is coming and I have to keep calling, asking to speak to a manager, and putting off these overpriced and unprofessional cleanings. I got a text at 11 pm last night asking if I was "ready to resume my cleaning for tomorrow". The whole thing is a nightmare. Stay away!!!

Beware. This company charges you without your permission. I ordered one cleaning for a bathroom…read more The cleaner didn't show up. When I called to complain and ask for a refund, their customer service said they couldn't refund but could send a cleaner to deliver the service I ordered in the first place, with no extra charges. So I accepted it. However, a few days later I found out that they had charged me the price of the full service again, without me knowing it at all. If I hadn't checked my credit card records, I probably wouldn't even notice this second charge. Their customer service was really hard to communicate with as well. So if possible, don't choose this company. If you choose to work with these people, be very careful and double check how much and how many times they charge you.

Great costumer service Reliable…read more Affordable Detailed oriented Best clean service we ever had Highly recommended

Lana has been very responsive, it was very easy to create an account with the company and get…read morestarted seamless. Lana sent us a person to help us with the cleaning, we are very happy with the experience so far. The cost/value is great.

Tarsis is awesome! He was friendly and efficient! He responded really fast to my inquiry and was…read moreable to meet with me the next day to help clean my place. My room smelled amazing after and everything was amazingly clean! I would highly recommend his service for anyone who is looking to deep clean their space. His rates were also very reasonable and well worth the cost!

Tarsis and team were efficient, effective, and easy to work with! I hired him to do a deep clean of…read moremy apartment after the most recent tenant moved out. The condo had a few difficult stains to remove, but Tarsis tackled everything I pointed out. His rates were also reasonable! Recommend to anyone looking for cleaning services in the area.