Gustavo is very professional very trusting, easy to talk to…read more Gustavo very honest and fair in his business, and yes ! I will be using him again as my air conditioning repair man. Thank you , Gustavo.

Found Khoolex thanks to these great Yelp reviews, so thank you, fellow reviewers!…read more From the moment you speak with Adriana on the phone and meet Gustavo in person, you know you're in excellent hands. I had a new AC installed and couldn't be happier with how smoothly everything went. Gustavo is knowledgeable, fair, professional, and incredibly nice....the kind of person you feel completely comfortable trusting for a project like this. I'm so happy I found this company and highly recommend them!

I have been using this company for about 4-5 years now, and have always been happy with their work,…read moretechnicians and customer service. Whenever I've had to call to ask a question, whomever I speak with answers the best they are able, then will recommend a technician come out. They are able to make appointments immediately to your request, as I believe they have a big crew. They installed a new A/C about five years ago, they've cleaned the coil, they also replaced and built a new air handler stand, as the original from when this house was built was falling apart. The new stand they built was done beautifully! They've put in a new thermostat, as well. So, all the work they have done in my home is very good. The workers are also very nice and proficient! I've been very happy using this company for my A/C needs. I definitely recommend this company!

This company was sold to a service of America company. I don't even know if tom works Technicians…read morearen't very good. He's a brief history. Creative Multicare, LLC * Founded in 1992 in Atlanta, providing plumbing, resurfacing, and floor care services to managed rental homes and multi-family properties, with operations expanded into Tampa/St. Pete, Orlando, and Jacksonville. * Headquartered in Atlanta, employing over 300 technicians and completing over 165,000 jobs a year. * It's not itself independent -- in 2022 it took a strategic growth investment from Trivest Partners, a Coral Gables-based private equity firm with over $2.5 billion in assets under management, focused on founder-led and family-owned businesses. * Its most recent deal was a buyout/LBO of All Year Cooling And Heating, closed March 1, 2024. So the ownership chain is roughly: Trivest Partners (PE firm) invested in/backs Creative Multicare Creative Multicare acquired All Year Cooling & Plumbing in 2024. This is a classic private-equity "roll-up" pattern in home services -- a PE-backed platform company acquires local, founder-run HVAC/plumbing businesses (like All Year) to consolidate them under one larger operating group, while often keeping the original brand and local leadership (like Tommy Smith) in place for continuity.

While I ultimately didn't need service any longer I wanted to share my positive experience with…read moreMarco. He was very prompt in returning my messages and was willing to come out same day. He asked questions beforehand to ensure a visit was even needed. I appreciate him trying to save me time and money. Will definitely be doing business with him in the future if I ever need AC service.

Thank you, Marco, for rescuing my malfunctioning Air conditioner, once again!…read more I love knowing that when something goes wrong with my A/C, help is only a phone call or text away. Marco is professional, friendly, and compassionate. Of course, he fixed the problem, plus checked over other issues as well. He doesn't withhold information, nor try to add on any extra services; that being said, if he did recommend that something needed to be replaced or upgraded, I would say yes in a heartbeat, because I trust him completely. Due to his help in the past, when I did find the a/c having an issue, I wasn't stressed at all, because I knew that I was in good hands. Thanks, Marco!

This has been the worst experience ever, and I hope no one else has to go through it…read more Since this new unit was installed about 3-4 years ago, there have been nothing but problems mainly involving water, and I'm in a condo. It's to the point I'm afraid to leave town for fear of another water incident that would damage my unit or my neighbors' units or having a complete failure of the system that would ruin my laminate floors and risk mold from the humidity. The only reason I gave any stars is that the technicians (and there have been around 20 of them) have all been very nice though unable to fix the problems. I tried to reach Tommy, the owner you see on TV, and the closest I got was someone in his office who promised it would be taken care of. I have to consider replacing the whole system after only this short but aggravating time just to preserve my health and sanity.

Terrible customer service -- defective unit, months without AC…read moreI installed a Daikin variable speed AC unit from this company in 2022, and since then I've had three major breakdowns where the system stops working entirely -- most recently starting at the end of June, when the unit was running and blowing cold air but couldn't keep up, leaving the house at 80 degrees by late afternoon. I want to be fair: the technicians themselves are knowledgeable and clearly put in long, hard hours trying to fix the problem. My complaint isn't with them -- it's with the company's customer service, which is some of the worst I've ever dealt with. First they diagnosed a bad compressor, but it took over a month for them to even tell me when the part would arrive. Once they finally had it in early August, their AI phone system told me I was scheduled for install the next day -- nobody called, nobody showed up. I called that afternoon, called again the next morning, and only heard back late Friday with a promise that a senior tech would install it Monday. That didn't fix it either. Since then they've been back repeatedly. A senior tech made adjustments over a weekend that didn't work. I called Monday to report it, they sent the tech back out, and he said he was out of ideas and that they'd need to loop in the manufacturer -- which meant it was now up to their customer service team to schedule that appointment. That was three business days ago. I still haven't heard a word, despite calling multiple times. This is the pattern every single time something goes wrong: you can never get a person on the phone. Their AI chatbot can schedule routine service but can't follow up on an actual issue. If you ask for a person, you get routed to a voicemail that promises a callback "within the hour" -- don't believe it. More often than not, nobody calls back, and I have to call two or three more times before anyone gives me a real update. I'm repeatedly told things are being "escalated to management," and then nothing happens until I chase it down myself. And this isn't a one-time fluke -- it's happened all three times the system has gone down. Every single failure has followed the exact same script: silence, unreturned calls, and vague promises of a callback that never comes. The only way I ever get real information is by calling repeatedly and being loud and persistent about it. If I don't push, nothing moves. And every single time, without exception, it has taken multiple weeks to actually get the system fixed. Bottom line: the equipment they sold me has failed three times in under three years, and each time the company's broken communication system turns a repair into a weeks-long ordeal. Given how often this specific Daikin variable speed unit has failed, I also would not recommend anyone buy this unit -- between the product's own reliability issues and this dealer's inability to service it competently, I would not recommend this company, or this unit, to anyone.

NOT ALL HEROES WEAR CAPES!…read more Matt from Top Shelf is an absolute legend. He was at my house in under two hours after I called, and within minutes, he identified the issue with my A/C like it was nothing. But the real magic? He found a refrigerant leak in literally 30 seconds. No upsell, no drama, just straight-up expertise. Forget the big-name companies and their runaround - if you want the job done right (and fast), call Top Shelf. Matt is basically an HVAC whisperer.

Contacted for maintenance and cleaning. Two months later a clogged line due to not being cleaned…read more Technician showed me the buildup and mold that accumulated over time. Not the most professional also. Tracked mud and dirt across floors.

A real pleasure having South Florida Ducts replace all of our home's old leaky ducts and vents…read more From the fair and transparent pricing (no surprises!), the timely scheduling, the great communication, to the professional, clean, and properly engineered install, it was a great experience for what was a dreaded necessity. I highly recommend Jeremy and his team: Robert, Amit, Wayne and Ronaldo. Hard, hot (heat of summer) work done right.

These people are really on their A game. I called several AC companies and none got back to me…read more These folks got back to me within the same day, and sent someone to inspect the attic within 24 hours. They told me the inspector would be there between 9AM - 12PM. He was there at 9:01AM. He let me know that my ducts were BUSTED. Like really bad. Gaps everywhere, broken stuff. The "Miami special" he called it. Showed me videos of all the issues to verify what he was saying. Although at first I thought the quote they gave me was a bit on the higher end, after I saw everything they did I've changed my mind and think the quote was honestly very fair. They replaced all the ducts in my attic, hung them (they were lying on the floor before...), replaced all the vents, covered my entire house in plastic, added an air return to a bedroom, picked up all the debris when they were done, and did all that in just like 3-4 hours. Honestly these folks are incredible. Shoutout to Amit. Such a friendly and funny guy. He took the time to explain to me all the issues he was seeing and why they mattered. He was the first one in a line of guys to finally explain that the master bedroom was so hot (5+ degrees hotter than rest of the house) because it didn't have a return. Once they installed that it feels like I have a new house. I've never slept better.

Unfair low stars. Why is Yelp so harsh on businesses in general. They have been business a long…read moretime so they obviously know what they're doing.

Art's Plumbing needs a new name--"Art of the Con." They have come two times to our home to replace…read moreinternal parts to our toilet for a leak that has been costing us $25 to $50 per month in Water bills. The third time they were here, they advised that there was a flapper that Toto no longer manufactured so I had to buy a new, virtually identical Toto toilet for $1600. I even called the sales manager who said he would to solve the issue. He said he would try. I even told him that I would purchase two water heaters they tried to sell me if they solved the toilet problem. I was so bothered by this problem that I tried to fix it myself. I found a replacement part on Amazon by taking a picture and AI led me to Amazon. The flapper cost $7.79 and was delivered in two days. I was able to install it in 10 minutes by following a video which I easily found on Youtube. I have no mechanical ability, but I was able to avoid the $1600 con.