Excellent Service A/C went out on a Saturday and I called and they fixed it within 2 hours We have used them a few times for service calls , even on weekends , and they always get the job done read more

Our furnace died a few weeks ago. 41 degrees in the house. I have an annual service plan for the furnace and AC. They immediately sent a tech out who showed me a defective heat exchanger. The owner came out the next day to speak about a replacement unit for the furnace. No pressure but many options. We also discussed a new AC since they were the same age. A week later new units were installed. They were experiencing some issues with pictures and communications, but kept in constant contact. The 2 techs who worked on the installation were so professional. They asked about music playing and using a bathroom. They insisted on wearing booties over their shoes even though I was not concerned in the least. It was like they were working in their own home to be honest. I don't know where they may rank on price, but my experience was well with it. We pay for quality even if not the cheapest. I look forward to renewing my annual service contract. Local, small business company that has again served us well. Thank you. read more

For the past several years, my father-in-law has been living in his home without a working air conditioner by his own personal choice. A few weeks ago he took a fall inside his home and was hospitalized, and while he was in the hospital, he informed my husband that he wanted to have the a/c replaced ASAP, so we began to search for a company to do so. As per typical summer demand, many of the companies he reached out to were booked solid and not able to come out for at least a month. In the meantime, we received the unfortunate news that my father-in-law was terminally ill with leukemia, and that he had very limited time left with us. He was sent home the next day on hospice care, and my husband continued the search to make his dad as comfortable as possible during the difficult time we had ahead of us. He stumbled across a strong rating on Google for Monarch and began to read the reviews. When he came across a particular review, it led him to call and see if they could squeeze us in for a quote. He explained our situation and they jumped at the opportunity to help, and came that evening to provide us with a quote. My husband didn't even know how much they were going to charge, he didn't care; he scheduled them right away to install the new HVAC system. They informed us that they would install it ASAP, and told us to pray for rain the next day, because that would allow them to do it right away, so we did! Thankfully, it rained the next morning, and they were there first thing to begin installing the new system. They worked tirelessly while family and nurses were there, not stopping until they were done. My father-in-law passed away peacefully in his home just as they were finishing up the job. Our family can't possibly express how grateful we are to this company for being able to do this at such a moments notice! As silly as it seems, getting this done was important to my father-in-law, and he knew that they were there to install it that morning. We know that it put his mind at ease, knowing that things were taken care of, and that it was okay to go. The next day, my husband received a text message from one of the gentlemen expressing his condolences on the loss of his dad. Needless to say, I will sing the praises of this company from the rooftops for stepping up during such a challenging time for our family! They were both professional and caring, and installed a quality system for a great price, too. From the bottom of our hearts, thank you, Monarch! read more

Had a problem with furnace not heating. A little hard to diagnose the technician knew pretty quickly what the problem was (A clogged heat ex-changer) and recomended replacement of furnace. I learned its pretty standard for these companies to want to sell you a new furnace, but in this case it was the right call. One of the other companies I had come out suggested changing the inducer motor which would not have solved the problem. Wound up going with them on the replacement furnace. He didn't charge me for the initial service call and that impressed me as a good will gesture. Anyway, good price on the new furnace and excellent work on the installation. Ryan the technician did an excellent job and obviously takes pride in his work! read more

They can't seem to fix the AC units properly at Anytime Fitness in Marysville. The AC units have been down for over 3 weeks now! It may be time to call in someone else for another set of eyes. Temps run 89 inside the gym! read more

Had this co do all of our vents, duct work, brand new Trane put in. Drain system has never been right, freezes every winter n shoots water into my house. Have had multiple calls to the owner & this office. When I have to call them, they keep sending a Tech out who is to large for the crawl space but still continue to charge me emergency call fees. Brittany in their office kept telling me they would call me back Jan & Feb 22, still have yet to get that call. Def not worth what we paid!!! read more

We needed some AC repair work at a rental we have and Monarch Heating and Cooling came through...as always. They got out there to look at it quickly (which is always good, especially when there are tenants who expect to have functioning AC) and got everything working again. The best part is that they sent pics of the issue so that we could see the problem before making a decision. Most places would just call and explain the problem and we just have to take their word for it. I felt better about the entire situation being able to see the issue first hand. They're great to work with and want to make sure customers are treated fairly and with respectfully. I recommend them for any heating and cooling problems. You won't regret it. read more

We found this group to be outstanding in service, promptness and professionalism. We used them to replace a water heater and to discuss a new furnace/ac. They were efficient and helpful in providing many options with us. We have found our new company. read more

Terrible employees! maybe it's the virus causing hiring standards To drop? but we were not Pleased with the service guy Monarch sent to our home. We have used them in the past several years back and they were great But one of the technicians they sent out had a terrible odor and was skinny and not well groomed Not to mention had a very foul mouth which we heard while calling someone for help fixing our system. Also the same tech wanted to do the job for less then monarch and called us repeatedly after they were here.... Stay away from these guys if you know what's good They have no hiring standards when It comes to service and installation employees. read more

Recently had our AC, furnace, and water heater replaced and used Monarch Heating and Cooling. They replaced all 3 in two days. Professional and courteous with fair pricing. It was a lot of work for the two of them and well worth the price. Highly recommend. read more

We purchased a wall propane heater to replace an old one and decided we were over our heads and called the "professional" to install. We were informed by the receptionist that they only install their items not store bought items. To have a heater installed we had to buy it from them. read more

The AC went out on the Friday of Memorial weekend. Inside the house was 84. We tried several other companies but no one would schedule us until after the holiday weekend. Devin at Monarch made "extra" time in his day to stop by and help us out. He and his partner was ultra fast and very professional. In less than 20 minutes we were up and running again with cold air! I have already recommended him and Monarch to several neighbors! Solid guy and solid work. read more

I just want to warn everyone do not call monarch heating and cooling because we called for a routine check out and out a.c. Worked great but after talking one of the techs they sent out he informed me that he doesn't do air conditioning and he didn't really look like he knew how to use his tool to check the Freon in our A.C. The tech said he was new to the company and said he was still learning and that no one at Monarch was good with heat pumps or Air conditioning. WOW that shocked us, not to mention he sprayed out a lot of our Freon for some reason and it wasn't cooling later that same day plus he smelled like cigarette smoke. We called Cullins heating & Air for a 2nd opinion and they found that we had almost no freon so we paid for a leak search and they found no leaks, really no leaks....The tech from Cullins was very professional and said they probably let the Freon out to get a return service call $$ Or the service tech from Monarch knew just enough to be dangerous. I'll go with later of the two..I will be a Cullins Htg & A/C fan for life after they saved us from the disaster Monarch Heating and cooling put us through. I give them 1 star only because it doesn't let me give them 0 stars. read more

I cannot recommend Monarch to anyone. My in laws called Monarch for a routine ac check and they sent out a complete idiot. The guy spent most of the time sneaking back and fourth to his truck smoking and using the phone while he should have been taking care of my in laws. My in laws are way too nice to write a review that's negative but if you want good service stay away from monarch and hire a professional service company. These guys are just sending anyone out to work on your equipment and charging way too much for unqualified service personnel. read more