Susan was very professional and helped me unload some gold and the price was right. They are very…read moregood and k own their business well. Great experience from start to finish. Have returned a second time and $$$$ made my day!

Initially there was a mishap here at elite pawn and I purchased a necklace that turned out to be…read moreless carrots than what the purchase price indicated, and in a knee jerk reaction I posted a bad review on this company and it sat here on Yelp for 3 years, and I have to be brutally honest about the fact that I feel guilty for that review because I honestly did not give them the opportunity to make things right with me before I wrote that review and I could have in hindsight brought it back to them and they would have gave me every penny back that I lost it's obvious that they purchased the necklace that was tested using the old acid test method which had its deficiencies, they now use a element analyzer that they invested at least $20,000 in and it allows them to analyze gold and each of its elements in the gold that give it its carrot designation and for that reason and several others they are Now experts at analyzing gold when it comes off the streets , better than they ever were before ,they have made their entire process much more efficient and accurate and if I'm honest with myself and the community I have to admit that after reading the return policy at elite pawn, and to be fair, they have a better return policy than any other pawn shop I've ever seen but yet and still I was concerned that if I was honest with them about the fact that I had that the chain tested and it wasn't the carrot designation that I purchased the chain at, I was worried that elite pawn would not give me my money back, and the reality of the situation is irrespective of that I should have gave them the opportunity to make things right before I wrote a review and for that reason alone I am publicly eating crow at this moment and I am feeling very guilty in this moment because 3 years later I reached out to Moe and tried to express my standing on the situation and Moe and the rest of elite pawns ownership had no contractual duty to refund me anything in that moment however ,they did, and it shocked me because I'm not used to seeing businesses that are obviously trying to survive in a rough economy out here like everybody else, still go the extra mile like that for a guy that in reality didn't deserve it because I left a review on Yelp for 3 years that I should have not written , until I gave them and honest and fair opportunity to make things right .....I just assumed that they wouldn't make things right because I'm jaded like everybody else out here and I've been done bad by so many companies that I just didn't think that one would actually do me right and it was for that predisposed bias from past experiences that I didn't give them a chance and you know what that's on me because they did make things right with me and they paid me every penny I lost and so for that reason alone I am publicly saying I believe this company is solid company they employ people in the neighborhood that desperately need jobs with living wages they bring commerce and economy and funds into a community that is struggling and they're just generally good people I mean when I went in there last night to pick up the remaining $1,200 that I lost on the purchase of a chain I fully expected the staff members and the owner and everybody to be mad at me and and not treat me with much hospitableness however even that predisposed expectation was erroneous because they were nice to me even when I didn't deserve it and so they're very courteous they're very professional and stand up guys they're always happy in there and they're always nice and I honestly feel ashamed for writing a bad review on this company I would advise anybody that needs gold or would like a pair of Jordans , want a loan , or for any reason ,, to go to elite pawn shop,, these are good people, these people are solid, and I was out of pocket for writing anything bad about them ...the ownership in the management in this company are excellent and I wish I would have never wrote anything bad about them and I intend to do business with them in the future they were gracious enough to allow me to come back in there and still do business with them and I intend to I would recommend anybody that needs anything that they provide to go in there and get it because these people bring jobs and money into our communities I am sorry I wrote anything bad about them,. I say this sincerely and with 100% transparency

My project hasn't been completed but I wanted to post my experience with the intake and dropping…read moreoff process. I have a gemstone that has a chip in it. Joseph jewelry was one out of only three places in the area that I could find that offered cutting services. You can book appointments online with them within a day. At first I talked with Tony from the Seattle location and he helped inform me Bellevue is where Danny, the one in charge of the cutting usually works. I came in without an appointment and Christine offered to help me right away. The ambience in the store is very clean, comfortable, and has good lighting. Christine took a look at my stone in great detail, helped walk me through the process of what the cutting would look like. She also got me set up with an account that they will message me on with updates. I will say with the online booking and different actions allowed through their site/my account was so refreshing. A lot of jewelry places that I contacted or reviewed initially through my research were pretty dated. They would have you submit a filled out contact form, have to leave an email hoping for a response (and a few never did respond), or call them and hope they answer. This place is definitely the opposite. Having everything so accessible and allowing customers to self-serve via their portal and website is so nice and allowed me as the customer to feel like I can take some charge of the process and what I need. Overall, I'd definitely recommend this place to visit for any jewelry needs! The customer service is very personable and great, they're one of the few places that I could find to cut my gemstone, and the online accessibility is so convenient. I will update once my project is actually complete, but just wanted to leave this review for now.

I cannot rave about this place enough…read more My first experience was to have a a new head & prongs on one of my rings. It was a quick turn around, 2 weeks and I felt the cost was fair. When I needed my wedding ring to have a new head & prongs i promptly went back to Joseph as I trusted their work. My original diamond was inherited and over 100 years old, I had splintered the diamond and they gave me a few options. They told me they could rehead it but it may cause the diamond to crack or break, I could replace it, or just wait to think about it. I appreciated the honesty and them taking the time to let me make a hard decision after wearing a sentimental stone for 27 years. I decided to remove my old stone and purchase a new diamond. Christine was phenomenal in assisting us, going through quality and cost and not rushing us. You have a portal you can log into to see how your item is progressing and you can message the store. I messaged them about the sizing and they responded within an hour and was able to make an adjustment. I also had a family member pass away and asked if it would be done a few days early. Christine at no charge put a rush on it and it was ready for me to pick up before I left town. I won't go anywhere else, they have my business from here on out.

Didn't purchase anything but very attentive service. Interesting decor. Eclectic selection,…read moreincluding estate pieces. Prices seemed reasonable (and I had been to several jewelers that day on a shopping trip with a friend so I had concurrent pricing). Will definitely be checking back for new pieces. Parking is available but it is a tight little lot.

I took a ring there to have it resized on 4/15/2025, picked up on 4/22/2025. It is a precious…read morefamily heirloom and based on advertising I have seen for Fircrest Jewelers stating that it is a locally owned business that one could trust with their family heirlooms, I felt comfortable. The shank broke on 5/11/2026, and I took it back on 5/12/2026. The lady who waited on me made a loud production about their one-year warranty and how the damage to my ring was outside of the year. It was 3 weeks outside of the warranty. It was unprofessional behavior and there were other people in the business who could hear her admonish me. She said she would speak to the owner and get back to me. I received a text message on 5/13/2026, stating that I could pay $40 for the repair. I picked up my ring and took it to another jewelry store who looked the ring over to give me an estimate. Attached is the picture I took when they explained that the work that had been done was faulty. There are bubbles in the shank and you can see the lines where the metal was added to upsize the ring. So much for over 30 years' experience in the business. I would expect this type of customer experience with a corporate owned business where profit is the goal over everything else, not from a "locally owned business that advertises that you can trust your precious family heirlooms with them." Update/Response: The ring was not bent nor had it been sized before. I hardly wear this ring, and I never wear it for work, around the house or in the garden. I received this from a grandparent, and it was a size 4 or 5. Fircrest is the only jeweler that I have had size this ring, and that was in April of last year. It broke at the seam of the metal that was used to upsize the ring to a size 8.5. The jeweler that looked over the ring was not impressed with the work and there was no discussion about the ring being bent or sized multiple times.

My first piece of real jewelry my dad picked out and gave me as a teenager was from Tom Poe. Now…read moremy husband has continued the tradition of buying from Tom Poe Diamonds. My wedding ring and several other pieces I own are from this store. The jewelry is beautiful and timeless. The employees are helpful, knowledgeable and kind. I always refer my friends to Tom Poe Diamonds and they have never been disappointed. We are lucky to have this small business in Enumclaw!

Friendly but I feel he was dishonest. We got quoted $180…read morefor some scrap gold and then $95 for an 18k setting with a platinum head. Went to Redmond rare coin and gold the following weekend and got so much more for our jewelry and gold!!!! We needed up getting $320 for the scrap and $145 for the setting.

I had ordered flowers from Chipper's Floral for a friend who lives in Orting…read more The flowers weren't for any special occasion. I wanted a bouquet to let my friend know I was thinking of her since she was having medical issues. I let Chipper's (I can't remember who I spoke to on the phone) select the flowers. The flowers were going to be delivered the next day. Chipper's called me the next day to alert me that the flower arrangement was going to be delivered later that day. Then they called my friend to tell her the same thing. And they even called her to confirm she was home before making the delivery. Chipper's customer service is great!

I've bought jewelry, and sold silver, quality customer service every time, ask about the mini…read moreVictorian couch, very interesting story.

I trusted Johnny and his team many years ago and never wavered returning to have them enlarge,…read moresecure and clean my rings. The end result is outstanding and my rings are brilliant and look brand new!

My designer Mary took 3 outdated rings of sentimental value and turned them into 2 beautiful…read moretimeless custom rings. They will be rings to proudly give children someday. The entire team at JD&CO are amazing! Thank you for making my memories stay alive!

I originally took my Louis Vuitton Horizon watch to a local clock/watch shop to have the white…read morestrap replaced with a new black one, since the white had accumulated dirt over time. Unfortunately, they completely botched the job by cutting both the strap and the wire that connects it. I truly thought the watch was ruined and had pretty much given up hope. I could have taken it back to Louis Vuitton to have it repaired but I was sure it would have cost me hundreds of dollars to do so. Thankfully, I decided to bring it to Seattle Fine Jewelry for a second opinion. The owner, Ramir, his son Jordan, and their staff member Kaitlyn were absolutely wonderful. From the moment I walked in, they were warm, friendly, knowledgeable, and completely transparent about the repair process. Not only were they able to fix my watch, but the turnaround time was surprisingly quick. I also had my favorite diamond ring cleaned ("The Manicure" treatment) and wow, the results were remarkable. It came back incredibly sparkly and shiny, like it had been brought back to life. What really stood out to me was the atmosphere. Everyone was professional yet fun and welcoming, which made the entire experience enjoyable instead of stressful. Their prices are reasonable, parking is easy right up front, and the quality of service is top-notch. It's rare to find a business that combines skill, honesty, and genuine customer care like this. I HIGHLY RECOMMEND Seattle Fine Jewelry and will definitely be returning for future repairs and cleanings.

Nancy and Ramir are so amazing to have worked with. Ramir is truly wonderful at his craft, the…read moredetail on our wedding set is spectacular. Nancy was so easy to meet with and so helpful through the entire experience of designing the rings to be just right for us. So happy to have a family owned business to support for such an important purchase! I'd highly recommend you do as well.

Went in and was taken care of quickly and professionally…read more Straight deal. Solid human. Well satisfied. Thank you!

I cannot recommend this place highly enough. Exceptional service, great communication, and a…read morefriendly and not-intimidating place to be. Mark has helped me to learn more about some of the jewelry I've inherited, restrung vintage pearls for me, bought gold scrap, and sold me beautiful silver coins. I am impressed by the professionalism and integrity of this entire operation.