After having unpleasant experiences with the collections department last year at Cash Factory USA,…read moreI decided to give them another chance. I recently applied for a loan online using their website and was preapproved. The following morning, I received a phone call from a friendly and professional representative named Rachel. She needed recent copies of my pay stubs and was able to update my current address on her end, which was very convenient. While going over the contract, she encouraged me to ask questions. The funds were available in my checking account the next morning. I'm thrilled and delighted that Rachel turned my negative experience into a positive one by providing excellent guest service.

Attn; CEO or Rod Avery…read more My name is Matt and I called in to pay off my loan. I was answered by the rudest person Rene and James Ext 1323 and Ext 1321. They then proceed to tell me I was in breach of contract and why did I get a loan from Cash Factorry in the first place. This place is aweful and I will make sure everyone hears of my experience with CF. You guys are a joke to yourselfs and society. And Rene and James are he reason I am speaking my story to he whole internet. Ext 1321 and 1323. Listen to the calls. TERRIBLE CUSTOMER SERVICE

This company collects and sells your credit information. Do not apply or respond to junk mail.read more

What a poor experience! Dealing with Donna was the worst. She is highly unprofessional and plain…read morerude! I would not recommend this company to anyone.

It's not fast and easy as advertised if they can't call your work to tell them you're getting a…read morepayday loan you're not gonna get it especially when it's a holiday weekend so how is that fast & easy?? Manager Janice

It is not fun to be short at the end of the month but thanks to the professional staff at Blue…read moreDiamond it is painless. Unlike most short-term lenders, you can borrow a few hundred for a week and not pay much more than an ATM other than your bank will charge. If you are short the last week of the month this is where you should go.

Spoke with a lady who was very nice. She said to come down and she would help. I get there and the…read moreladies behind the counter were so RUDE. Just because people are having a tough time financially doesn't mean you can treat them a certain way. I'll starve before I come back

After years of doing business here, the attitude of this new staff is a turn off. Not coming back…read moreor needing their service at al

This place so peaceful and amazing so clean thank you to Yasmine for helping me she's so nice and…read morevery patient while I was trying to download and email them my paystubs I recommend this place

This location is always friendly and helpful. This recent week Ann help me get a new loan for…read moreemergency. My email wasn't going through and we couldn't figure it out. She didn't lose patience with me instead suggested options on what I can do to be able to take a new loan. Overall Ann is very helpful.

Thanks too ms T! She is gives the best customer service and helped me get my loan fast and easyread more

This has been my home store for a while…read more Toshia and her staff are extremely helpful especially in family emergency situations. Thanks for everything.

Got a great deal on gold and silver! The guy up front was super nice, the service was quick and I…read morelove the flag he had out front too! I love supporting level headed business owners #TRUMP24!

Horrible management and they like to lie about the loans they offer that business wont be up for…read morelong. 2708750848.

If I could give this bank 0 stars I would! All because of Flor the manager (hardly that) at this…read morelocation is. She has been a nightmare twice since I have signed up in May. They have made mistakes and will not correct them. I would not recommend this location or bank if all the managers talk down to their customers. I went into the bank to cash my cashiers check and make some deposits May 28th. Flors Cashier cashed my cashiers check I then deposited the cash that was handed to me in ATM in side their facility into my savings! Come to find out today, They removed the cash my Savings and are claiming it's a hold, because the cashier should have held the cashiers check because it's new account (I opened this account 3 weeks prior) Back to the call...Flor then says That the cashier "messed up" and should have held the check. And I said no one called me you guys just make peoples money vanish then she said that it was Loss prevention that did that! She argued that there was no way to remove the hold and I said I will be closing my account and she said Ok! Her vocabulary is of a 3rd grader if that and she is very condescending when she talks to you! I was so pissed at this point I asked for her manager, she gave me a name Nina and I said ok can I have her number and she said she doesn't have a phone number and only she can email her. I asked again for the email. I got the email and hung up! I called back and spoke with another rep Brenda and she transferred me right over to Nina! Waiting on a call back.

They helped me with my very complicated transactions from start to finish made sure everything went…read moresmoothly and error free good service, great rates, great people. flor and lourdes thank you for your help

I waisted 2 days with this company. After applying online with a 3rd party source I received a…read morephone call from Esmeralda asking about my inquiry. I told her I needed a loan, but in the last year I haven't been able to really pay my bills due to injury. I explained I am now getting in my feet and trying to fix things and need a loan until my settlement comes in. However; I have really bad credit at the moment. Instead of just letting me go, she proceeded to tell me that was why I had been sent to them and wanted to schedule an appointment. She told me all I needed was proof of income and a valid I.D. So I made an appointment with her and spent over 2 hours only to be told they needed more information to validate my income. I asked her if I had the individual, whom works for the government, write up a receipt/letter if that would work and she said it would. I went back the next day with the requested documents and spent another 2-3 hours only to be told they couldn't give me a loan because of my bad credit. Then as if to add insult to injury I found out a bit later that they did a hard inquiry on me. WTF!!! This obviously affected my credit and will for the next couple of years. What a huge waste of my time and left me in a worse spot then when I answered that phone call.

love Perla. she totally helped me out and was super patient. thanx xoxoxoi am so grateful with…read moreall the help you have given to me and my boyfriend

This location has great customer service. I dealt with both agents...Janette and Martin. I…read morereceived good compensation for my vehicles.

BEWARE THEY REFUSE TO RELEASE MY TITLE…read more paid off my title loan in 2019 never got the title back because they said it was lost in the mail ive spent the last three months trying to get it released from the company but they keep lying and saying the DMV has it which is not true at all i've been there five times now and spoke to the highest manager. the dmv has instructed me that legal action is probably my only solution to getting my title back.