I came in for a simple alignment check and was told it would be about a 20-minute wait. Two hours…read morelater, I was still sitting there. During that time, I watched several people who came in after me (and who admitted they didn't have appointments) get taken back ahead of me. When I asked if someone had forgotten about me, I was told there were other appointments in front of me. I understand appointments take priority, but it doesn't make sense that walk-ins who arrived after me were still being seen before I was. At that point, I asked for my keys back. If I had been told up front that it would take two hours, I never would have waited. Giving customers unrealistic timeframes and failing to communicate is extremely frustrating and reflects poorly on customer service. Please be honest and transparent about wait times so people can make informed decisions instead of being left sitting and ignored.

Where the rubber literally meets the road!…read more I've purchased tires through a number of locations throughout the years. Tire Discounters has been my go-to tire place for several of the last years. Fair value and a great team to work with. When pricing tires, you'll find that they are very competitive but not only the cheapest. Also, I am not sure if they'll install tires purchased elsewhere. It's always best to call ahead if you need new tires. They can check stock and order if necessary and then get you on the schedule. I've always found their delivery and scheduling lead times to be very quick and efficient. I've dropped in for fixes on the fly. Sometimes, you will need to wait a few hours, so be prepared. Again, it's always best to call ahead. I've also noticed that they tend to over budget the wait times. I don't think I've ever waited as long as they originally estimated. Another bonus is the free tire refills. You're driving along - low tire pressure indicator comes across your dash - pull into the nearest Tire Discounters, and they'll fill you up and get you on your way. Would I go back? 100%. Tires aren't cheap, like any other auto maintenance. So it's probably not something you want to do. But, much like the dentist or going to work, it's something that needs to be done. Tire Discounters makes it as painless as possible. Update: Shortly after I posted this review, the Business Manager responded to my review. My Fifth Star has to really be earned. That type of attention, consideration, and appreciation of honest customer feedback is a sign of a Five Star Business in my book.

Jackson was the person I spoke with on the phone, he was awesome! I initially went in for new tires…read moreon the front, but they found a leak and fixed it on both tires! Saved me money, but now will be a forever customer. Will be buying all my tires in the future here!

One year ago, I gave Good Year in downtown Cincinnati a glowing 5-star review. Refresher -- over…read morethe years, I have purchased 2 complete sets of tires, a couple of one-offs, countless oil changes, and many other repairs and maintenance. Many thousands of dollars. Today, I'm withdrawing that review for shoddy service. Two weeks ago, all of my tire sensor alerts flared up -- low pressure, calibration necessary, etc. I called GY per usual, but this time --- sorry, you can't leave it. Pull up to the first garage and we will inflate your tires. I did. The tech filled the tires. I rolled down my window as he walked away and asked if he was going to address the alert on my dash. "Drive at 25 miles per hour for awhile and the sensor should go off." And then he emphasised, "should." One week later, the sensor remains at high alert , even though it should have resolved itself pursuant to your so-called service. I don't do business by conditional clauses. Good-Bye, Good Year! (That's an imperative.)

We had our Kia Sedona Van towed there since it was acting up - all "dummy Lights" (Check engine,…read moreetc.) were on. They determined that it was the Alternator & battery. After we drove away, the same thing happened a few days later. They checked things out again, made some adjustments and released the van to us. Again, the same thing happened again, so we had it towed to the Kia Dealer. The Dealer determined that the "After Market" Alternator was the problem and replaced it with a "Kia" Alternator, and things are fine now. This was an unusual problem, and they were very professional in how they handled everything. They agreed to reimburse us for the new alternator. Despite this problem, I would still do business with them and encourage others to use their services.

I spoke with Robert over the phone. Even though we did not use them for our van repair, I wanted to…read moregive a review of how responsive they were to my quote inquiry. Since we were traveling through when we hard our van challenges they were willing to accommodate us and get us in their shop the same day. Thank You Robert!

Fantastic service at the desk from Tony and Bryan (and Arthur) is an expeditious mechanic that can…read moresimply explain and show you exactly where the issues are on your car. I'm very glad that I came here.

After make a appointment that was a big ordeal at 5pm to get my tire looked at and I had to work it…read moreout to leave work early and lose hours plus like I said had to let my boss know I needed to leave early and I get there and the lady forgot to but my appointment in the system ! Great job team ! It's crazy that this is what y'all do for a living

Was told over the phone (completely unprompted) that I wasn't going to be charged for the…read morediagnostic because they weren't going to be able to fix the issue. When I went to get my car I was charged 33 dollars. Complete incompetence. I wouldn't have minded paying the full diagnostic fee, but why I was told I wouldn't be charged and then had to pay is beyond me

I had an appt. At 10 for a headlight. At 12:40 they tell me they can't do it until 4 more hours…read more So much for a designated appointment! I won't be back! This was the Evendale location in Cincinnati

Visited Tuffys on Fields-Ertel Rd, Cincinnati today for the first time and had the best…read moreexperience!!! Brian and Roger were so friendly and professional. Brian welcomed me and my children and treated us as if we were old friends, carrying their school bags, offering us drinks and making sure we were comfortable. My car hadn't been serviced in years and needed a lot done - they fixed everything in less than 3 hours (including getting parts delivered) and the price was way cheaper than anywhere else I've gone in the past. This was the single best experience I've ever had at a mechanics (which says a lot given that my car had so much wrong with it) and I will definitely only go to Tuffys from now on. Brian and Roger made a loyal customer out of me after just one visit!!! Top Marks!!!

Came in trying to get spark plugs replaced they quoted me over $4000 for other crap that I didn't…read moreask for I said no to their services and they still charged me 200 bucks for a diagnostic that says the same exact thing that my free diagnostic from AutoZone said don't recommend these guys they upcharge the hell out of everything and don't care about their customers. All they care about is money.

I called this evening to ask if they could help my son who was about to perform at the Madison…read moreTheatre. He had licked his only key and all his equipment in his truck. Without hesitation, they assured me they would take care of him and get the car opened. What awesome staff! Very kind and considerate! I am grateful.

Took my brand new WRX here to get all weather tires. Their machine scraped all the way around all 4…read moreof my rims to the metal. They covered it with something so we wouldn't see (some sort of putty) when we left. Then we washed it the next day. It was apparent what had happened. I don't care if I drove in with a ford focus and hub caps. They should not take on jobs they do not have the right equipment for!

Great service and staff. Fit me into a tight schedule and got me back on the road in no time!read more

The first time I called Kim he cut me off & would not let me talk…read morehe tells you 2 different prices on 2 different days & then I called Kim & told him to put my vehicle back in my driveway on Friday & didn't get my vehicle back till Wednesday & I had to fight with the Tow truck driver to put my Vehicle in the driveway before I gave him the $500 for doing nothing to my Vehicle & I had to stop the Tow truck driver & get my Keys back.