If I could give zero stars I would!!! My car buying process started two weeks ago!! Me and my dad got approved for a car together, he was going to be my co-signer and now they have gave us the run around for two weeks saying they need this and they need that. We've done everything they asked us to do but they continuously say that they're waiting on the bank. If we were approved why are they waiting on the bank. We were supposed to get a call at 3:00 today, never got a call. So my dad texted the salesman that was helping us, the salesman said he was still waiting for the bank. At 4:00, one of the managers calls my dad and said that it doesn't look good and my name wasn't even on the loan. Please please DO NOT go here!! We will be taking our business elsewhere!!! read more

Very friendly and professional staff! I would highly recommend this dealership to anyone I know. Abe, Brian, Philip, T, and Mustafa are phenomenal! Go see them to get a great deal on a new ride! read more

Dealer deceptive practices. Advertised price 8,999 + Dealer fee + registration ..... And buried way down in the second location for fine print after all of these fees is a little statement for a reconditioning fee? Oh ok. We drove almost 2 hours to the dealer, looked at the car, loved the car. Test drove the car. All great. Sat down at the table to purchase the car, and there was the dealer reconditioning fee, 20% of the advertised price, almost $1,900 on a car advertised at $8,999. read more

These guys are a joke! They told me they would "crunch" some numbers on a car(used) I looked at and came back with numbers on a completely different NEW car. It was way out of the price range I told them I wanted to be in and had extra charges for stuff I didn't want. I understand the game that's played but this was ridiculous! Then a couple days later I speak with the sales manager Max. I told him what happened and all he wanted to do was argue with me. He did nothing to try and help the situation and had horrible customer service. Don't waste your time with these fools read more

This lot used to be full of cars. Changed ownership twice and has went downhill. They should just close up shop. Everyone seems to bee homies here from another dealership. They lack professionalism and common sense. They have very little new car options. Service department staff is now gone so it's run very poorly there as well. There looks to be a new service manager, he just sits in his office and eats snacks. I stopped going here for service and car purchases once Mike left. These guys are a joke! J read more

Love the new store! REALLY love not having to drive up 74 or South blvd from Indian Trail to get to a Nissan store. Been a Nissan customer for a long time & been in lots of dealerships. This one is stellar! Really nice to meet Dawud & the team. I felt very comfortable & welcome. I am HAPPY to recommend Monroe Nissan. See you there!! read more

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If I could give this place zero stars, I would. I have never been treated with less professionalism, or by a more obnoxious, unctuous, high-volume salesperson, than Richie at this dealership. From the false bonhomie when I had just met him, to his irritating and vapid small talk, to his unwillingness to take us on a test drive more than a mile from the dealership, Richie (and the empty showroom teeming with customers, or oh wait, not) was a disaster. This dealership is edgy, testosterone-driven hell, with all the stereotypes and male ego you can handle. Not only were his high-pressure sales tactics disappointing and transparent, but when we just wanted to leave after saying "No, thanks," politely, Richie bellowed for his sales manager--while we were still present, mind you--that "they didn't even want a manager to say thank you!" I replied that Richie should wait until we were out of the building before talking poorly about customers, and could he show a little more professionalism. Or maybe just keep his voice down. My goodness. The environment there, from the cacophonous music and the hyper-masculine salesmen, was off-putting and toxic. I would rather walk then buy a car from this dealership. I'm just saying. read more

First time coming here and I got great service. Got and inspection, oil change and multi-inspection in about 30 minutes. People were very friendly and had wi-fi, what more can you ask for? I would definitely recommend them if you have a Nissan in the Union County area. read more

Part 1: I visited Monroe Nissan and spoke with an employee named Justin, he was with the cashier in the retail parts/ cashier area. I asked to get my key battery replaced, he told me that it would be $60.00 to get the battery replaced because it needed to be programmed and re- connected to the car. He then proceeded to tell me that it would be an additional $60.00 for service and labor. I arrived at the Monroe Nissan location in an Uber because I thought I could get the battery replaced without the car. He then told me to have my car towed to the location. I called an Uber to go back home and AAA (car roadside service) came to my house prepared to tow the car to Nissan. The AAA representative was able to get the car started for me and I drove back to the Monroe Nissan dealership. I then spoke with another employee named, Jaiyme, and he told me (without me mentioning the previous price) that the key battery replacement and for labor would be a total of $7.99. I am very upset that the employee, Justin, tried to upcharge me and I am grateful that the second employee that I came in contact with, Jaiyme, gave me the more understandable and accurate cost of the key replacement and for labor. I am upset and I will forward this message to all rating services that I can find, to hopefully prevent the employee, Justin, from overcharging. Part 2: A customer service representative at this location called me back within 5 minutes of me placing this review in their contact us section. It was clear that he did not thoroughly read the entire review, I had to repeat what I wrote. He then said that it had to be a mistake that Justin (the one who stated the overcharge) must have mistaken saying I need a car battery replacement instead of a car key battery replacement. I said that is impossible because I specifically stated car "key" battery and Justin said to me that the car "key" would have to be programmed to the car for it to work. I do not trust this customer service; however, I am happy that Jaiyme (second employee that I came in contact with) did not overcharge me. Justin should be talked too and I hope this review can once again prevent this from happening to another customer. Part 3: As a thorough, follow-up: The next day, I received a phone call from a nice customer service representative. She began the conversation by apologizing that I received that experience (which I appreciated). Later, after further talking, she offered me $150.00 credit towards my Nissan account; however, I would have to take down my review or give the review 5 stars. I told her that I did not feel comfortable taking down my review or giving it 5 stars because that wasn't my experience. As an accommodating option I did offer to change the review rating to 4 stars and add onto the review including this phone call. That option was not granted from the customer service department manager and I was not given the $150.00 and the conversation was ended. I am happy that I stuck to not taking down my review or giving it 5 stars because that was not my experience. Please, be aware of up- charging @ the Monroe Nissan location. read more

It's marked a 1star, but really it needs to be a -20. Folks, follow your instincts. I didn't today and it cost me. Every dealership is sketchy to some degree and their bottom line is to screw you over with money. They are all about greed, no dealership can prove otherwise. For me today, it's about the principle. Stopped by for an inspection like I do every year. Well today I was told my inspection failed, BUT, that's going to be $23 though. I was told when you get new tires installed, COME BACK TO US, and you want have to pay for another inspection. This is such HS!! If they saw a potential tire issue(s) they could have merely told me something like "Your tires might be an issue for your inspection to pass, get your tires corrected/replaced, and then get an inspection...you can come here or wherever you like"...they decided to charge me anyway just so they'll have my money, and if I decide to go somewhere else I will be subject to paying another inspection fee. It was like one way or another we'll get at least something out of this guy, so if he decides to not come back we got his $23. I was furious!! There is nothing fair nowadays when visiting ANY dealership because there is always going to be an underlying plan to see how they can get over. I don't know who, but there needs to be an "Undercover Salesman" operation taking place to expose ALL the illegal/non-ethical acts going on behind the scenes and hold those persons accountable, PERIOD!!!! That was absolutely my LAST time, hands down! I'm done! read more

Do not buy your car here. They will lie to you to get the sale. Jade the salesman and the sales manager both told me several times that my car would come with free maintenance (oil changes). Well when I first brought it in for an oil change I was told I don't have free oil changes. I shouldn't looked closer at my contract but they shouldn't have said that to get the sale. My car takes synthetic oil too so it's not cheap. I will never buy a car here again. read more

So my brother in law financed a truck from Nissan about 3 months ago. It has been suddenly turning off while he is driving it. Well he took it to the mechanic got a sensor changed and it is still doing the same thing. Well I told him, let me call them to ask if they can check it out and possibly give you a discount on the repair since you just bought it. I called today and asked to speak to a manager but the director of the dealership answered. I told him what was going on he looked up the account and said "Wow it's a 2012 160,000 mile vehicle you can't expect us to fix an 8 year old car these things are expected, things happen. He should have bought a brand new car with bumper to bumper warranty. The truck was only $11,000 and he probably paid $100 for the sensor. He signed the contract saying that it's an As-Is car." His tone of voice was so nasty like he thought little of someone that could not afford to buy a brand new car. I told him well if you feel so poorly of used cars why are you selling them there. I said, I understand where you are coming from but a vehicle was bought there about 3 months ago and it's not right that it just stopped working $11,900 is not a little bit of money. You would not be receiving this call if 6 months had passed but 3 months that not right. My point to all of this is that Nissan is a recognized corporation this is why my brother in law chose to buy it from there in hopes of having some peace of mind and not worrying about it having issues like normally happens when you buy a car from a stranger. Please don't buy any used vehicles from this dealership. read more

Buyer Beware! "Dirty Business". Unethical Pricing Practices! We drove several hours to buy a Juke that was advertised for one price, but then when we got there $2291.31 was added for "Prep and Del" and "Administration Fee". THIS ADDED ALMOST 20% TO THE PRICE ON THE INTERNET. It is hard to believe that a DEALER would be using such bait and switch tactics that one would normally find on a corner used car lot. (Pictures of the write up sheet will be on my facebook). I will also post this on KBB, Edmunds, FB and anywhere else that I can. A copy of the documents will soon be available at the Union County Chamber of Commerce and BBB, along with the NC BBB. I really didn't get into the pricing issue with Aaron (Sales Manager?) because we had lost confidence in the "Nissan Certified" car. Supposedly they had performed a 167 point inspection but missed the fact that the back up camera was not working AND there was moisture under the windshield so bad that you couldn't read the VIN. Of course they offered to fix both, BUT WHAT ELSE HAD BEEN MISSED?...if it was even inspected at all. No one there could explain the moisture - yes it was cold but we didn't see this on other vehicles. Aaron was quick to point out the 100k Warranty, but after further questioning, this was just on the powertrain. If we would have drove off with the car, the problem (with this Nissan Certified car) would have been ours. I don't want to see another person's adult daughter (school teacher/Master's Degree) as heartbroken as mine on the return trip to Spartanburg. read more

I went to this dealership last weekend to start my car shopping process. Since my 06 Altima has been pretty reliable I was considering purchasing another Altima. The first person that approached me was named Adrian he was the sales man he showed me a few cars on the lot and he was very nice and accommodating to me he even asked me if I wanted a slice of pizza...several times. I told him I was just starting my process and I would be purchasing a new car soon..August. I only spent about 30 40 minutes at the dealership . I told Adrian I wasn't here today for long and was just starting my search and I did not want to meet with anyone else today. Adrian sent in another man named Daniel Croft in to speak to me after I specifically told Adrian I did not want to speak to anybody else today. The man that Adrian sent in was Daniel Croft, he presented himself to me as a sales manager and began to ask me questions, but I told Adrian I wasn't ready for that step of the process and this wasn't the time. So I was basically forced to sit and talk to Daniel for a few minutes and then I left the dealership. Since my visit I have received four follow up phone calls which I think is a little excessive... coincidentally my engine service light came on after my visit to the dealership I had my car mechanic diagnose the problem he said it was a camshaft sensor and I needed to replace it with the Nissan part not an aftermarket part because it would not work. Since I thought the repair was overpriced, I decided to do some research online and found out that I could do the repair myself. So I called East Charlotte Nissan in Charlotte and I also called Monroe Nissan in Monroe NC to find out the cost of the parts, Monroe Nissan parts rep told me that my fee for the part was $130.38, I then asked him how much my mechanic paid because I knew that he got the part from Nissan in Monroe NC the rep at the parts counter told me that my mechanic paid $63.51, over double the price my mechanic paid.... so I asked to speak to someone in sales I then was hung up on by the rep at the parts counter at Monroe Nissan. So I called back and asked to speak to the sales manager that I just spoke to a week ago Daniel Croft, I was told he was in a morning meeting and he would call me back. Daniel Croft called me back I explained to him that my service engine light came on and that it was diagnosed as a camshaft sensor and I was asking him, since I would be purchasing a vehicle from there in the near future if he could work with me on the cost of the part that needed to get replaced and his response was as follows of course in a condescending demeanor.... He never apologized for the parts guy that hung up on me, he explained to me that my mechanic has a special fee and I am not privy to that fee because I did not have a tax ID number, of course I don't have a tax ID number I don't own a business! Daniel Croft then proceeded to say that my mechanic who bought the part should sell me the part for the fee and then I could install it as I was wanting to do, So he was taking the heat off of him and deflecting onto my mechanic, I told Daniel Croft why are you bringing my mechanic into this he has nothing to do with this this conversation is between you and me and about the camshaft replacement and the future purchase of a new vehicle at your dealership. Daniel Croft offered me $12 off of $130 part, that was his offer to keep me as a customer. He was giving me $12 off a part when I would be spending a future $25,000 to $30,000 at his dealership. Another suggestion presented by Daniel Croft was that I come in today and purchase a new car and I wouldn't have to worry about my repair , now you would think a man I spoke to a week ago would remember that I told him repeatedly, I wouldn't be buying this month I would be purchasing my new car in August. I said to him several times, so you're willing to lose a $25,000- $30,000 sale over a $60 part and Daniel told me YES! He would not accommodate me and lower that part price anymore. He continued to present ridiculous scenarios to me. I told him it's unfortunate because he just lost the sale and I said goodbye and hung up... I have unfortunately had to deal with Monroe Nissan on a couple of occasions and East Charlotte Nissan which are brother-sister dealerships,and every single time I have dealt with these dealerships and many people I know who have dealt with these dealerships complain about their customer service, their rudeness of staff at both locations, their fees and how they belittle and are EXTREMELY condescending to their customers. ***Buyer beware if you want to be treated like crap, in a condescending manner , have terrible customer service, be over-charged, be hung upon by their staff ,then choose Monroe NC Nissan or East Charlotte Nissan! Thx DANIEL CROFT for NOTHING... I'm off to get my new car now...FYI..I can have my friends put positive reviews online too!! read more

Tried to sell me a 2010 Lincoln Navigator from up North that was rusted out. Asked for CarFax prior to visit but they never sent it. Wouldn't waste my time with these clowns! read more

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This story is true and honest. Half a year ago me and my father went to buy me a 2019 rogue everything went smooth costed almost 30 grand 6 months later we went to the Nissan In Gastonia very nice people btw but we went to trade the rogue for a truck and the man who attended us was quite honest and told us that we were scammed and the guy who sold us the car over charged us because rogues in Gastonia sell for 21 grand and the man who sold us the car in Indian trail his name was Jonathan and he was saying up and down we got discounts everywhere but it was not true and beware of the staff there , I personally say check both dealerships for who has a better price but anyways honest story read more

I really wish I could rate this dealership a zero. I brought my vehicle in for service because the CVT transmission is acting up. The young man name Desmond in the service department had a very unconcerning attitude. I was required to bring in some maintenance paperwork to try to get the total warranty approval for them to fix the transmission. I dropped the paperwork off Wednesday around 5:30 p.m. expecting that Desmond would have the paperwork to Total warranty by the following morning. In the meantime I went to another place to pick up a maintenance report during my lunch drove back to work and emailed the warranty place and Desmond still had not sent the records. I called to ask about it and he said he would send it by the end of the day. I told him that if he did not have time to send it I would have sent it had I known it was going to take him so long. No apology whatsoever and top it off when I called total warranty last night they still did not have the paperwork nor did I get a follow-up call from Desmond to at least indicate that he had indeed sent the paperwork. Then I called and asked to speak to the sales manager and I was told that his name was Mike. I left him a voicemail around 6 yesterday to call me and I'm sitting here and still have not received a phone call. To make matters worse I ended up having to go back to the place that I went to to get the records that I gave Desmond and had to send them myself. This is by far one of the poor services I had ever seen. And to make matters worse I was considering purchasing another car from that particular dealership and now I have decided I will never step foot on that dealership lot again. read more

what a horrible experience. Had a gently used 2013 Civic Si listed for 12999. went and test drove the car and they tried to sell it to me for $19.5k. Then proceeded to call me a liar and that the car wasn't listed, and if it was there was no price given. Why would I drive an hour and a half to look at a car with no price listed? This stealership is still stuck in the 1980s and I guess they think the internet and phones don't exist. They even tried to get us to fill out paperwork before my son and I had even seen the car? What a shyster bait and switch dealership. BE WARNED! Worst experience with them. read more

I brought my parents here to look at a Nissan Versa. At first take Chloe had pulled the car we inquired about into the show room (it was cold outside) and had washed it and had it prepped for viewing. I was impressed. Sadly, that was the end of it. Once my parents decided it was not the car for them we wanted to see something larger. So, we looked at a Sentra. Was much nicer however, the one we were told about couldn't be found. After looking a pictures of it (most were stock photos), we asked if they could please look for the car. They walked us around the lot in the cold to find a car that had been mislabeled in there system. They couldn't even find the keys. Chloe was doing her best and then come the men. The men at this store began to get involved in her sale. They completely trashed it confusing my parents by assuming their needs. We went from looking at a larger car to getting all the bells and whistles. I must note that in the beginning we had stated our needs to Chile. Moving on, at one point the sales manager began trashing past clients. He said, "I can get anyone financed. I even got a guy financed who had 5 repossessions. He didn't deserve a car at all." Speaking poorly of your clients says an awful lot about the kinda of business you do. It sets the stage for mistrust. I definitely do not trust this dealership with mine or my families business. Do not trust them with yours! If a Nissan is what you are looking for, find another dealership. read more

If it were possible to give a less than 1 star rating I would. I contacted this dealership for a price quote and "Danny Morris" was a very push and rude person to deal with. Due to this I ultimately went to Scott Clark Nissan to purchase a vehicle where I was treated kindly and with respect. read more

**UPDATE** A year later, couldn't be HAPPIER! Monroe Nissan Service Department is EXCELLENT!!! Ask for, Brent- you will not be disappointed- I drive from South Charlotte to this location- First Class Service Department! Thank-you! If you are in the market for a car, THIS IS THE DEALERSHIP to go to!!! I live closer to 2 other dealers, and hands down, this was an experience of a lifetime- that good! The dreaded having to buy or lease a car, really is a thing of the past. No pressure, they are respectful and professional- they are not classic "wheeler & dealers." They treat your time as valuable, shy away from haggling and provide you with a better price than any other Charlotte dealership. I STRONGLY recommend Monroe Nissan. Ask for Jake in sales, be sure to meet and shake hands with the GM, Dawud and there's not a sweeter finance manager to work with than Desmond. Don't just take my word for it, go see for yourself - an amazing experience!!! A++ read more

I love Monroe Nissan! Their service department is very friendly and takes great care of my vehicle.

I had a great experience getting my oil change at this dealership. I did not want to go to Charlotte Nissan where I had been looking for a new car - they were as sleezy as it gets! This dealership was very courteous and respectful of my time. read more

I love this place. Living in Matthews i hate going up Independence Blvd. Especially now with all the construction going on. Decided to take the five minute drive south of 485 here. beautiful two year old building and great staff. Sales was extremely helpful in helping select a car and service is a top notch customer satisfaction dealer for a reason. they are proud of there customer satisfaction rating and I can see why. they bent over backwards to help me out in sales and service...love this place and will be a loyal consumer for life.... read more

Tarik Cranke was the best sales person myself or my husband could have asked for ......because she showed that he cared about me and my family! I would recommend Monroe Nissan to all my friends if they are looking for a place that truly cares about what is the best for for them!!! read more

I recently had a wonderful experience buying my 2018 Nissan rogue at Monroe Nissan. The sales rep Scotty and manager Aaron did a great job getting me the car I've been wanting. They provided a stress free no pressure buying experience. They answered all my question and made sure to go over all the paperwork so I truly understood everything well. I couldnt be happier with the buying experience I had and will highly recommend them to anyone looking to buy a car. read more

I brought my car here after another service department could not fix it after 3 attempts and some very poor customer service. Monroe Nissan got my car in promptly and had it repaired within 2 hours. The service was friendly and courteous every step of the way. Thank you Monroe Nissan! read more

Heads up for my fellow friends/consumers: We purchased and paid for a Grey Infinity on 8/9/2018 from Monroe Nissan for our 16 yo daughter. Nissan of Monroe calls me and says we need to redo some paperwork can u come and sign 2 pieces of paper, I agree, I go to the dealership last Thursday to hear them say to me I am driving a stolen vehicle.. yes stolen ( let me clarify stolen.. the car I currently have in my possession which is the Grey Infinity is being referred to as stolen bc there is no paperwork showing where we bought this particular car) Granted this is the car we bought, they washed and detailed, filled up with gas and even put the tag on for us. They filled out the paperwork containing the wrong VIN number so in reality we purchased a white infinity car that they had on their lot. They have admitted it was their mistake but insist we pay them more money for this car that we have had since 8/9/18. Here are the 3 options Nissan of Monroe gave us: 1) sign new papers and take the white infinity, 2) get a full refund, or 3) give them 3000.00 and keep the Grey infinity. Friday they presented a 4th option for us to give them 1400.00 and keep the Grey car. Is it just me or is this whole situation BS. What would you do... Our daughter wants to keep the car but now I am wondering if these persistent back and forths are signs to just give the car back and look for another one. We have consulted a lawyer who says if we go to court we would win this BUT who in the world wants to do that or has time to do this. I am so mad but at the same time disappointed that we are facing this scenario at such an exciting time for our daughter. Please share and NEVER do business with Monroe Nissan. I have reached out to Channel 9, the BBB, and corporate Nissan but word of mouth can be a deadly tool. ** ps... I purposefully waited to post this message to ensure my intentions were true. I just simply want all to know Monroe Nissan is not about customer experience. We have returned the car and did receive a full refund and are car searching all over again. Save yourself the trouble- stay away from Monroe Nissan!!!! read more

This place DOES NOT HONOR commitments to their customers! My daughter purchased her car here prior to my purchase of my Armada. I only went here because they told my daughter about the referral program. When she bought her car she was told $100 for each customer that buys. But 1 1/2 years later, due to "change in management", it was $50. I purchased my 2017 Platinum Armada in October, she has yet to receive her $50 & has been given the runaround & "change in management" recording! I should have gone with my original instincts and purchased from Nissan of Concord where there was no "slick talk" or selling tricks! read more

Tarik Cranke is a stellar salesman! After a month of going back and forth and not really being sure of what I wanted, Tarik worked with me, remained patient and diligent, and made the sale! I am happy with with my purchase and would recommend Monroe Nissan and "Crank" for your car buying experience. read more

Our salesman Anthony Underwood and manager, Matt Cady, were very respectful of our time and provided a great deal on our new SUV. We did a lot of research on the best price for both our trade and our Nissan Armada. This dealership provided a VERY fair up front offer with no back and forth hassle. I great sigh of relief for a family during the buying process! We would definitely return for our next vehicle. read more

The sales person, Mike Gail, was especially helpful. He defines customer service. Don't get me wrong, buying a car from a dealership is always going to involve the offer of added services, but in all, this was a very good car buying experience. I would recommend to a friend. read more

They help me get my vehicle fixed when other nissan dealer could not find the source of the problem. Thanks a lot

Wife and I just left with a brand new Sentra! Staff went above and beyond what any other dealership would have done to help us out. Without a doubt the BEST experience i have ever had in a car dealership! Malcolm Cofield our sales associate was so helpful and patient with my wife when she couldnt decide the man NEVER stopped smiling and laughing! The sales manager Ishmael Cross did nothing but keep reassuring me that he would have us in a vehicle before we left and he came through..Manny Fakin (im sorry im not sure what his title is) pulled a huge rabbit out of his hat to come through for us! And last but not least Desmond Camben in finance was a blast while we "signed our life away" with his wonderful jokes and calming demeanor.. Defiantly an A+ across the board!!! We will never deal with any other dealer ship again! Thank you so much for the wonderful experience read more

I purchased a 2015 Hyundai Elantra with 47k miles from Monroe Nissan in March of 2017. I owned the car for 3 months when I took it in to get regular maintenance which consisted of an oil change. 3 weeks later I start my car up, and the engine was knocking and the oil light came on. The next morning we went to look at the car to try and find out what the issue was. The oil plug had fallen out, and all of the oil had drained out. The car was not driven after I noticed the oil light came on. Later that day Monroe Nissan towed the car in. The damage was inspected - the bottom of the oil pan was covered in metal from the engine, and there was severe wear on the crank.They admitted it was their fault & also said they could not guarantee with what had happened the engine would last. Initially, they claimed they would do everything in their power to make things right. I was hoping for a new engine ( due to several mechanics saying the engine was shot) or a comparable car. When we spoke to the general manager the only thing he offered was an extended warranty on a car that he knew was damaged. This has been a two week process that is still ongoing. They have not offered a loaner car and when it was asked about, the topic was avoided. This has been a very difficult, and stressful situation that Monroe Nissan has not been willing to make easier. I would strongly recommend not going to this dealership. read more

New store. Seems clean. Staff is friendly and pleasant. Difficult to negotiate with as they seem more interested in a HEALTHY profit then building a client ongoing relationship. Nothing bad to say other then its a typical car buying experience in a market flooded with dealers! read more

If you are not local do not purchase here. We are in Virginia and looked around alot before finding what we thought was our perfect NISSAN CERTIFIED used car at Monroe Nissan. As we are 3 hours away we relied on the information on the website to be correct however it was not until my husband was signing the papers to purchase our vehicle that he was told not only was our car not certified but none of the used cars they offer are. We should have walked away then but unfortunately we did not. The next issue was the fact that at the time of the purchase of our car the salesman only had one of the keys to the car however he assured my husband he would get the other one on Monday morning and put it in the mail. It's been 4 weeks ago and we've not only not recieved our key but after several phone calls that we've made we've been told a few lies about the key (the times we were called back) and at this point can only assume that we are being ignored. Finally they did not properly transfer our tags and causing me to ride around illegally for 2 weeks unbeknownst to me. Monroe Nissan is the worst car dealership we've ever heard of much less delt with. read more

My car smells like a cat litter box. When I directly emailed Tariq (a salesman), regarding my overdue license plate & mentioned the animal smell, I received no response except "would I rate my experience" with an automatically generated email. He completely ignored my email. I finally rec'd. my Pa State Plate on 5/22/15. I bought the car on 4/20/15 & Monroe issued a temporary plate for only 15 days, so I was driving illegally. There is a sticker on the window that the car was professionally cleaned w/some sort of freshness guarantee, but when I get out in my car everyday it smells like a sewage cesspool. I was told this was an auction car, but someone could of and should of told me that I would never be able to have other people ride in my car b/c of the ongoing horrific smell. I personally took out removable parts of the upholstery, put them in my shower & scrubbed them with car shampoo, then let them dry in the sun, to no avail. I can see the need to repeatedly soak, scrub & suck all of the seats & upholstery until it becomes absolutely smell free. It seems like disgusting pigs let their dogs and cats run wild in this car before it was sold to me. I am considering that this may be of "Lemon Law" status. The dealer also refused to accept my check b/c they were starter checks. I had to lean on my brother to pay for 75% and take every cent out of his checking account b/c of this. My same starter check, which Monroe would not accept, cleared from my out-of-state bank in less than 2 days into my brothers checking account. They made me and my brother's 2 year old son, who they knew had already been on the road for 9-1/2 hours getting to the dealership, wait for over 3 hours & the poor little guy was exhausted & his Mom had already taken him to Chik-Fil-A to buffer the wait time for over an hour. The only good experience was that Tarik, the sales associate working with me, offered twice to go to the vending machine & buy me food b/c I was having a diabetic sugar crash b/c of the long length of the sale. I so appreciated that, but I cannot eat that kind of food. I had a Glucerna Shake & a cheese stick prior to entering the dealership, which should've tied me over for awhile, but I was in need of real protein after all that time. As soon as we got in the car to drive it home, the piss smell emanating was overwhelming & really disgusted my brother & I after all that agitation at the dealer. Then on top of all of that, the sales manager tried to throw other packages at me when I thought we were completing the monetary part of the sale, making me think the price had gone up upsetting me & giving me great anxiety just when I thought I was free to leave. Here I am practically in diabetic shock & I am further held up this much more by some scheme to get more money out of me. Oh My God!!!!!!!!!!!!!!!!!!!! ONE LAST NOTE: I BARELY EVER GET SO UPSET BY SOMEONE THAT I FEEL IT NECESSARY TO LET THE WORLD KNOW IN SUCH A FORUM AS THIS, BUT THIS EXPERIENCE HAD TO GO UP FOR THE NEXT PERSON. If my review/complaint even helps one unsuspecting consumer, it will have been well worth it. read more

i recently got a car from them and even though i loved the car i soon learned that all the information i received was not true. i would not recommend this place to anyone. they lie about the prices on cars online and then tell you a different story about it once you inquire about the car and the price miraculously go up. i really wish i had taken my business elsewhere for the purchase of my car. they will not get my business again and i WILL pass along my experience with everyone i know and advise them against this place. i cannot wit until i no longer have to deal with the low down liars there any longer. DEFINITELY NOT RECOMMENDED!!!!!!!!!!!!!!!!!!!!!!!!! read more

This place doesnt deserve a single star but I had to choose one. I was treated as a customer there up until after I purchased my car. The night I left with my new car I asked Markus my sleezy saleman for the door code and the spare key. (On my first key they put a tag on it saying 1 of 2) he said "yeah ill have to look for it though" .. it was already 10:38 pm. It took me over 5 hours to make a deal here. So i let it go and gave him the weekend to look for it. Long story short i ended up calling multiple times over almost a month with no return calls and them telling me "were working on it" the last phone call a sales manager, Nate , rushed me off the phone and said let me ask the old owner for the key give me 5 minutes bye and proceeded to hang up. Waited 2 days and he didnt call back so i called in AGAIN and he returned my call with a text message (professional right?) to tell me that basically they sell used cars as is and that it didnt come with a key so i dont get one!! I then went to the GM and let me tell you, this cocky asshole is a joke. He gave me the run around and acted as if he wasnt aware of my situation and brought other people in to team up on me because he was too insecure to lie to my face by himself. He told me the tag (1 of 2) was a mistake that his employee made and that there never was a key. so he said what do u want done? I said i want my key. He said okay well get you a key. He called the old customer in front of me asking for the key and she said no i thought we gave it to you? And after he hung up i said hold on nate told me he already called them so why are you bugging them again? ? He gave some more bullshit. I told him "if people acted like this at my dealership theyd be fired. We are survey based and care about the customers and what they say" he said really i know who owned ur dealership i said who? He said Justin and i said no there was never a justin there ( he had the wrong dealership ) lol and then asked me where i worked. I said none of ur business thats irrelevant to this. He said okay get out of my dealership! And i left to write this review. I really hurt that egotistical mans feelings not telling him where i worked. Anyway dont buy here please do yourself a favor save a head ache read more