It's been a while since I've eaten at Montana's. I had a gift card, good for multiple restaurants but Montana's seemed to be calling my name. It was a nice cool sunny day so we decided to sit on the patio, along with several other diners. We were greeted by our server who presented us with menus and offered drinks. I chose the Chicken Burrito Bowl and my friend, who had eaten recently, just had a cup of coffee. The food arrived and looked good, albeit a wee bit messy. There were nice grill marks on the chicken and, while it tasted good, the overall presentation was below par. There were greasy fingerprints and bit of food splatter around the edge of the plate, which obviously hadn't been wiped. The rim of the plate was also chipped. In the beginning, we had to ask for our table to be wiped clean. There was obvious evidence of the previous diners. If they were short-staffed, I would understand some of the shortcomings but they appeared to be well staffed and it wasn't busy during our visit. Food: 3.75 | Service: 3.5 | Cleanliness: 2.0 read more

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Came here for Valentine's day. The restaurant was still limited to 50% capacity. There were lots of people waiting good thing I made a reservation last week. The server was very friendly and told us upfront the kitchen is busy and there will be little bit longer for orders to come out. I appreciate the communication. We took advantage of Monday's daily specials. $4.99 14 oz Budweiser and Half price wings 8 pcs $7.49. The beers came quickly. The draft beer was ok but a bit flat. The wings were tossed in Texas Bold and were crispy and juicy inside. The wings were served withb2 carrot sticks and dill sauce. We ordered two 7 ounce steaks medium rare. Choice of sides: baked potato, seasoned fries or house salad. Second side: baked beans or coleslaw. My wife got the baked potato and coleslaw and I got the seasoned fries and baked beans. The baked potato was served with sour cream and butter on side. Nothing to write home about. The baked beans were mostly sauce and the beans seem to be the small canned beans not home made. My fries were hand cut and were crispy and tasty. Portion was a little on the small side. However for $21.99 I guess you get what you pay for. Steak was seasoned perfect with nice sear marks. It was the highlight of the dish The restaurant seemed to have issues with their HVAC system as the dining room was extremely cold. Some customers were complaining and wearing their winter jackets while eating. Hope the manager is reading this... Get it fixed please. Overall experience, the food was ok, the server was very good and attentive. She checked up on his regularly which was nice. The manager needs to ensure adequate kitchen staff so orders come out faster. We did get 10% off with our CAA membership and collected Scene points. Will probably try the ribs and burgers next time. read more

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the food was decent but the service was absolutely horrible. On a slow Tuesday with 7 tables in the restaurant why does it take you 10 minutes to show up asking for a drink order. Similarly why are we sitting waiting for the bill for over 10 minutes with dirty plates infront of us while the waitress Kelsey is walking around the restaurant doing nothing? read more

The dip was delicious. However, the Brisket sandwich did not taste like brisket at all! It tasted stale and felt like it was sitting in a fridge for a long time! I did not enjoy eating there and won't be going back there again. read more

Erica was so nice and friendly! We came in around 30 mins before closing and she was so patient with us - we really loved our experience here. Definitely coming back!! read more

We ordered take out last night as we wanted to use our Scene Points. I ordered the Southwest Bowl which advertises as having a quinoa base which is important to me as I'm currently not eating rice. We get home and it's on rice. My husband calls in and complained. Apparently they haven't had quinoa in years so perhaps they need to update their website! They were kind about giving us a new meal and complimentary appetizer which is nice. But still disappointing as it meant we had to go back and the other meal was cold by the time we ate it. The food was decent and the customer service was helpful. Just think they should update their website online menu according to what they're serving! read more

Went to Montana's for granddaughters birthday. We were seated quickl. That is where the good ends. Restaurant is now a order/takeout restaurant. Waitress took drink orders and told us there would be a bit of a wait. The restaurant was less than 25% full! Took some time for drinks to arrive , then placed food order. Arrived at 5:00. After drinks and placing order, never saw waitress agai. At 6:15, approached from to desk to see what happened to food. Finally waitress showed up and said it would be out in a few minute. Food arrived 10 minutes later. It was warm at best. There was no attempt to apologize for delays. My recommendation is not to eat in at Montanas. While we were there we saw bags and bags of food being picked up while we waited. read more

I have not been to one in a long time and joined friends here. I loved it .. staff a wee bit slow not overly attentive ... that's my only complaint. We joined friends here the atmosphere was fabulous I loved everything including the big truck hanging above the bar from the ceiling. Pretty cool. The food came out great appearance, temperature and tasty! Awesome read more

As a Texan, I was pleasantly surprised at how good the ribs were. We were a group of 8. Took a little bit for a waitress to start attending our table but once she did she was great. Everyone enjoyed their food and drinks. read more

Me and my family decided to go here for Father's Day which turned out to be a very big mistake! Not only my family and me had to wait over an hour for food but when we actually got food, it was cold and gross! My 10 oz steak didn't really have much flavour and fries weren't crispy. My mom had a steak burrito bowl and she said it the steak dry and over cooked and it was replaced the the fajita skillet which she tasted okay but wasn't the best. My dad had some meat plate and he said the meat was cold and gross. Lastly, my sister also said it was cold and it wasn't the best burger she had. Fortunately, we got half food free of charge but honestly we should for free! I'm praying I don't get food poisoning later! The one star is for the waitress who was understanding it wasn't her fault! :( It's safe to say we won't be back ever again! There's better and faster service with good food! read more

We chose Montana's on a Saturday around 6:00pm. We had about a 15 minute wait, but that's ok. We didn't mind. We just wanted food. Ashleigh was our server and she was great! My wife has a shellfish allergy. Ashleigh was kind concerning that to make sure nothing went wrong. We had the steak, ribs, wings, spinach dip. Our sons had the ribs and sliders. The food was good! They were busy, so pre-bussing was not active. My wife took a fork full of the baked beans and pulled out a hair! She was grossed out! Ashleigh came by and apologized. The manager came by and apologized, giving her meal for free. We weren't upset because things happen. The value of the staff and management team is that they apologized and were kind in rectifying the problem. read more

Place was empty, only one family of three were eating and a few folks at the bar drinking beer. There were at least three staff working in the restaurant. Was seated in a booth and was told our server would be there shortly. 20 minutes went by and a server did not come. We decided to leave and only then did the staff notice us. I made sure they were aware as to why we were leaving. They didn't make much of an effort to apologize for their terrible service. I don't want to use the race card but part of me wonders if me being non-Caucasian had anything to do it. Servers seemed fine servicing their other guests. Would give this a zero if could. We went around the corner to Melanie Pringles. Service was night and day. They were completely attentive, friendly and helpful. read more

We're from Peterborough but we had the opportunity to eat in this notable Whitby chain restaurant. Why four stars? It all comes down to service. We had service that was effortlessly above and beyond. The atmosphere was not loud or jarring and kudos to the staff for paying attention to the little things. The food was slow to come from the kitchen despite the relatively low number of customers. A special thank you to Brooklyn who absolutely charmed my 10-year old boy with her thoughtful professionalism. And the food was pretty good, too! A great place for a relaxing bite or brew. read more

Bad service went on a Wednesday evening around 8pm the entire restaurant had all of 20 people. Took 10 minutes for the bartender to arrive back to the bar while I was sitting at bar and another 25 minutes after to get my food. Will not come here again!!! read more

Sadly this establishment doesn't do as well as others in the chain. Fries are too salty and not crisp. The burgers are dry and taste over cooked. Overall a disappointing meal. read more

I've been dropping in here on and off since it opened but unfortunately this location has some problems with its kitchen staff lately and food is below par. Last 2 times I have had to send food back so I have stopped going until They get it fixed. read more

Good food, and even better service! theres One server in particular that really stood out, her name is Neka. She is very friendly and very attentive. We never had to wait long for anything, she made my family and I feel so welcome and we will be back again because of her! read more

Disappointing. Went here for a family dinner on a Sunday night. Our food took nearly an hour to be brought out from the time we ordered it, even though there seemed to be enough wait staff attending to tables. Also, my pulled pork sandwich came up pretty short on taste. read more

I'm surprised to see the poor reviews of this Montana's location after I had such a positive experience last week myself! After a few poor dining experiences at local restaurants, my boyfriend and I decided to head to Montana's since its one of his favourites. We came in on a Saturday night and it was busy as expected. The hostess told us about 15 minutes for a wait and she was bang on - 15 minutes later, we were sitting at a table ready to order. I haven't eaten at Montana's much but its always been pretty good, so I was hoping for more of the same. My boyfriend decided to order ribs and I ended up trying out the quarter chicken dinner with corn, sweet potato fries and a little cornbread too. Our meals didn't take too long - I didn't have much time to draw on the table before our food came out; I'm not sure if we had just missed the dinner rush but our food came quickly and was definitely hot! My chicken was quite good and the sides that came with it were as well. I couldn't eat everything on the plate since there was so much, but I did steal my boyfriend's cornbread and I ate both his and mine - they were really good! The sweet potato fries were really nice and crispy but I could have used something to dip them in, as most places serve those fries like that. The corn was good but kind of odd, spicy (and i know the menu specifies that). Overall, a pretty good looking plate for the price! I did get to try some of the ribs and ... oh my... they were quite good. I'm glad I didn't order them for myself because I never would have been able to eat all of them, but next time I MUST get those ribs. So very very good!! Our waitress was very nice and attentive, made sure that a new drink was on the table before the old one was finished and she made sure that our food was good and that we were enjoying everything. Not too much and not too little - great service, just how I like it. Overall, pretty damn good experience at Montana's! I didn't have high expectations but I'll definitely be going back sometime soon and will try out a few more things on the menu. I think its worthy to note that all the restaurants in this plaza tend to get slammed with people on weekends. I was prepared to have to wait for my dinner (because of lots of people waiting for tables, slow kitchen or service) but everything came really fast, hot and with great service. I'll be back for sure! read more

For a family-style, relaxed kind of restaurant, the food was fabulous. Service was friendly but a little slow. That I can live with for food this good. Best fried pickles I ever had! The only gripe I had was that our appetiser came out, then not 3 minutes later, our burgers arrived. The waitress offered to keep them warm for us, but we made do. Worth it. Everything was hot. Next time I'd tell them to bring the appetiser, then we'll order dinner after it arrives. read more

Just wrote my first google review so it only makes sense if I do my first Yelp review as well. Let me start off by saying if I could rate this restaurant 0 stars, I would. Anyway, my friend & I planned our night to dine in at Montana's because I've been craving their ribs ever since I had it at the Dixon Rd location. We got there at 7 pm and got seated immediately, which we appreciated. The hostess told us to scan the menu and a server will be there soon after. After 5 minutes we figured what we were going to order yet no one had come to ask if we needed any drinks or if we were doing okay. 10 minutes goes by... then 20 minutes goes by... I understand it was busy however, it was ridiculous that EVERYONE was being attended to but my friend and I. If you were able to look at the CCTV camera(NOV 20TH 2021), you'll see the server came to every table but ours. I witnessed people getting their meal, finishing their meal and receiving their bill. At around 7:30 I saw the hostess sit down this couple, came back to talk to them and then the waiter talked to them as well. That whole interaction made me livid because no one else reached out to us like that, and there were 2-3 servers passing around us. I had this feeling that we were being discriminated against because I am Asian and my friend is mixed race(Black and White) while everyone and their mom was white at the restaurant. We sat for another 5 minutes and at 7:35 we just decided to get up because at that point 30 minutes had gone by and it was just going to be a waste of time trying to get someone's attention just to be ignored over, and over again. What's crazy is my friend would come here with his White mother and they'd get served right away. The experience was overall disappointing and it's pathetic I am here writing a bad review when all of this could've easily been avoided. In conclusion I just think this location is prejudiced and you can't prove me wrong because I will not be supporting this restaurant any longer. I am really going to miss their cornbread. Please do better, it's 2021. read more

Came here after an afternoon at Chuck E Cheese' around the corner. Now, I almost wish we ate the food at Chuck E Cheese instead. I'm actually writing this review as of my dining experience because we've waited an hour and 15 minutes from the moment we were seated until now and our food still has not arrived. The place is about 75% full so I realize there is a wait but over an hour??? What makes this dubiously unbearable is that we came in at 6pm with a toddler after Chuck E time and it's now 7:15pm. Not a pleasant experience at all. read more

Went here around opening time (11 AM) on a Monday. The only person present was the bartender, well, someone in the bar area. Anyway, turns out he was also our server. His service wasn't bad, but the food was. I ordered the salmon and the portion of salmon, rice, and vegetables were very small and mostly salty. For dessert I ordered the cookie in a skillet (not sure of the correct name) - no flavour, just sugar and syrup. read more

Picture a seeing a cheeseburger being delivered to your table. You are famished and have been waiting for this moment all week. You go to take a bite and the bun is the hard and dry, yet the burger is succulent and condiments are the tastiest and freshest that has ever hit your lips. This summarizes my families recent trip to Montana's. My wife and I made reservations this past Saturday afternoon for our family of 4 plus 4 of my daughters girlfriends to celebrate her 9th birthday after watching Nanny McPhee ( small c BIG P) at her favourite restaurant. I want to emphasize MADE reservations here over the phone prior with the GM. Anyways, we finished watching the movie and walked over to Montanas. When we arrived we were about 30 minutes early. Insert hard and dry crust. The restaurant was not busy at this time with maybe 4 groups sitting at tables. We waited over 5 minutes for anyone to acknowledge we had came through the doors. Now, one of the first things I was taught in retail is to make an effort to connect with anyone who walks through your doors. Apparently, Montanas Whitby did not attend that training. I had to finally walk over to the bar to get someones attention. Finally when a waitress came over we said we had made reservations for 8. She checked and then realized someone must have given away our table to another party. Just like Senfield said, " they know how to take the reservation, but they don't know how to HOLD the reservation. How can you give away a table that was reserved. Another 5 minutes passes for her to put together the table. Insert juicy cheeseburger. The waitress was okay through the service. She had a friendly disposition in dealing with the children. The food was fresh and hot when it came to the table and everyone received the orders in a reasonable period of time. We one girl who came just for the dinner and arrived after everyone else received their dinner. By this time, it was around 530 and the kitchen was backed up. The waitress put in a good effort letting us know how long the last order will take but could have offered to bring out her salad first if the burger was taking longer. She brought out a special dessert for my daughter and they sang the b-day song for her which was great and we appreciated. She was a touch embarrassed and we got some good photos of her with the huge moose antlers. A person who looked like a manager came over and asked how the service was and I explained what happened in the beginning and he did apologize. Onto the the dry and crusty bottom part of the bun. When we were settling up the bill, the total came to just under $80. I am not complaining of the price at all. Excellent to feed 2 adults and 6 children for just under $80. But I do have a problem when I gave the waitress 4 $20's and she returns with a $20 bill and change. I asked her if she had change for the $20 bill she gave back to me and she replied that someone just paid with a $100 bill and she didn't have change. REALLY? No one in the restaurant has 4 $5 bills for a $20 bill! WOW! You expect and are forcing me to tip you $20 after what happened when we first walked in? I felt insulted. I then asked if she could check with someone else for change and she then comes back with 4 $5 bills. Real slimy tactic by the waitress to get a couple extra bucks. I will not be returning to this Montana and will be talking my daughter into going to next favourite restaurant which Safari Bar and Grill. read more

Ordered a pulled pork sandwich for the 4th time from this location off of Just Eat. This time it was completely different. The meat was all chunks of fat, there was no sauce and the meat was hidden under coleslaw. The meat was not eatable. Pure fat. Not even close to a pulled pork sandwich. I was absolutely disgusted and disappointed. My co-workers couldn't believe what I got. I will never order from Montana's or eat there again! read more

My boyfriend and I had a foreign object in our appetizer that we had already paid for, and they said they were going to "take care of us" but there was no action taken to take anything off our dinner bill at all. They came over about 5 times to make sure things were okay, but that was it. We have had a couple bad experiences at Montanas locations so we will likely not be returning. read more

Meh. I've experienced better. Typical franchise service was great! Manager was very friendly! Food sucked though bummer

Very disappointing, I was expecting a better experience but the food we got served came cold. My wife ordered a medium rare steak which came so cold that she sent it back twice, by the 3rd time it came back totally well done. Service was good and definitely the manager tried to amend the error which was appreciated. Unfortunately not enough to come back. read more

Montannas is hit or miss. Come here frequently and quite frankly, I'm sick of being ignored by waitresses and waiters. I am sick of my food not coming out for 45 minutes because people forget to order. I'm sick of seeing the cooks sit at the bar drinking beers, looking disheveled and dirty. When you find a Montannas that is on their game it's amazing, but this place is I would suggest skipping in favour of the Oshawa location which always is great and has actual employees trained in customer service. Odd because I believe it has the same owner. read more

I walked in to eat here and the place literally smelled like a dirty barn. Turned around and walked out before we we're even seated.

Typical chain food. Had the Cobb salad you really can't go wrong with salad. Server was very prompt and friendly. As I am gluten free she was very knowledgeable about what would be okay for me to eat. I would go again . read more

Out of all the restaurants where I've eaten, I'd say Montana's has barely adequate service and the kitchen is ALWAYS backed up. I've tried many Montana's locations just to see if there was a trend, and there is. I've waited an hour for a burger on occasion. I wouldn't plan on going there if you're in a hurry, especially during busy times, like DINNER!! read more

Poor service, crappy food, too many screw ups! I've completely given up on this particular location! I'd rather drive to north Oshawa or Ajax! read more

2 hours and 15 minutes for lunch! S-L-O-W!! O-V-E-R C-O-O-K-E-D!!! We arrived at 2:30 pm. Finally got our drinks served at 3:10. Food on table at 3:45pm. I had chicken caesar; chicken breast was so over cooked it was black, dry and crunchy. Time stamp on my visa receipt was 4:45pm. Unbelievable. Our server was more interested in chatting with other employees then coming to our table. We only saw her when we got up to go hunting. Restaurant was nearly empty. No excuse for this. Stay away. I wish it was possible to give zero stars, one seems generous. read more