I am absolutely disgusted by the "customer service" I received when staying at this hotel. Although it is meant for the older crowd, I booked a night in their "Luxury" Suite. The total was supposed to come out to 400 plus tax but the manager decided to hit me with a "loud noise" and "smoking" fee. Now get this, NOBODY smoked in my room; The smoking fee was processed because my friend smoked in the parking lot, by my car. When I asked about this the lady at the front desk rudely said "It clearly states that there is no smoking anywhere on the premises." A nice, 'first warning' would've been a little more convenient to your guests then smacking them with 150$. As for the loud noise, it is understandable nobody wants to hear you party with your friends, but the complaint came at 9:10PM, apparently that is too late to have music that isn't even that loud because it's playing out of a mac-book. I guess it is supposed to be more like a strict college dorm than a nice hotel getaway.
THE A/C DIDN'T WORK IN 90 DEGREE SUMMER WEATHER!!!
Don't get me started on their "complimentary breakfast" . . . . stale cereal, milk that's been sitting out, 5 bagels for people to fight over, and preserved croissants wrapped up in saran wrap, as if they did it at the hotel. VERY low quality.
When I was checking out, the guy with the long hair and the smirky olive skin lady at the front desk kept looking at each other and trying to hold their laughter, as if I were a joke. They were being as immature as two popular high school beauty queens. I felt extremely uncomfortable when I was able to confirm that they only smirked any time I opened my mouth to speak.
After I left, the guy said "What was that" in a loud uproar of laughter, assuming I couldn't hear him.
If this hotel is for an older age group you have to make sure the staff knows to act the age as well. Children.
Overall, I thought I'd have a much nicer time considering I drive out to Santa Barbara twice a year for my birthday and for the Summer. I usually stay at the West Beach Inn (LOVELY hotel), This stay made me never want to return.
Hint: If you want people to stay at your hotel, don't treat them like 3rd offenders as soon as they walk in. I'm 23, Sorry I'm not 41, but that gives you NO right to age discriminate. As dumb as it sounds, it is exactly what they did. If my friend and I were ten years older, they would've politely warned us about smoking on the property instead of automatically charging us. I even politely told them I had no idea, and I apologized and asked them to please remove the fee because I'd be coming back to the hotel and I gave them 600$ of my service...The lady gave me the cold shoulder and told me 'rules are rules' and that her manager will not drop any without even taking the time to speak with him in front of us or anything, they could care less what we thought or felt, as guests. They didn't bother discussing the exaggerated charges any further because they clearly do not consider people under the age of 33 as respected adults. Again, absolutely disgusted, never coming back.
OH YEAH, I forgot to mention, I will be telling my uncle about this, you know, the man who helps decide what places stay open and what places need to shut down in the entire state of California. Told you I'd take care of it! read more