My husband and I were in the area for our 10 yr anniversary and started hearing a scraping sound…read morewhen we turned right. We found Matteson's on Yelp. Mike was gracious and helped us right away and and we were back to enjoying our festivities in 20 min. Just wanted to say a big thank you for being so nice , speedy and generous. Much appreciated!

We just moved to Pacific Grove last week. Today, in the pouring rain, it looked like one of my…read moretires was going flat - we thought it might have picked up a nail. My husband wanted to go to a chain tire shop but I wanted to go to a local Mom & Pop business so we ended up at Matteson's. Thank goodness they were open on this holiday Monday. They checked the flat tire and all the others - couldn't find a leak, put more air into the low tire and we were back on the road. They were kind and helpful. We will go there for all of our automotive needs in the future. We have found our auto shop!! Matteson's rules!

They do a wonderful job servicing our Prius. They also took care of our previous vehicles. They are…read morevery professional and have kept our vehicles in good shape for years for a reasonable cost.

Final thoughts and follow up to my two-part review. It looks as if Jim, The Service Manager, did in…read morefact graduate from high school..."ad Hominem"? As you can clearly read, ownership allows it's employees free reign to malign customers while embarrassing themselves. Imagine what these people will do to your vehicle if they're having a bad day. 4 to 3 to 1 stars. Let me clarify Jim's childish response. When I went in to the PG location (not by phone) to get the tire quote, they're professional response should have been as follows: "A four-tire install without the programming sensors is $160, and an additional $60 if we have to program them. In addition, you can purchase the sensors here for $54, or you can get them at NAPA Auto Parts for $29." PMS answer to my question? "It's $160". This answer was lazy, inept and quite unprofessional. I'll leave it at that. If they care to continue this behavior, I'll get a restraining order. Pretty simple. I've been going to Monterey Motors (Greg) for a very long time. He is great and suoer nice. He just doesn't do tires and he is busirler than usual. Try them out. It saves time by not having to write a bad review, for which I notice, PMS gets quite a few.

Greg and his team are old school mechanics. They can keep an old car running for years on a…read morebudget. I've been a customer for over 10 years, never a bad visit or surprise. I won't go anywhere else.

I haven't been to this in years as I've moved away, but I think about my experience here often,…read moreespecially when comparing the service here to other shops I've been to in various parts of the US. Recently doing some maintenance myself on my car has compelled me to write a review for a service I had completed about 5 years ago because it was such a good value. I had my 2010 Malibu in for a full fluids service and repair of some front end suspension components that a Chevy dealership couldn't even properly diagnose/fix. I did a recent fluid service on the same car on my own and for what I paid here I'd just as soon let them do it. An extremely fair price for the service provided. What takes me a day to do took them a quarter of the time and cost about the same as what it cost me to do it myself considering parts, fluids, and tool purchases. All this is to say, this is easily the best shop I've encountered in any city I've lived in (I'm military so I've moved a lot). If I'm ever back in the area, this is the place for me.

The service was awesome! Thank you very much for your service. The owner has an awesome…read morepersonality! Thank you

I contacted Dent Guy because they advertise mobile dent repair. Unfortunately, I was told they…read morecouldn't come to my location and that I would need to meet them at one of their service locations instead. The convenience of mobile service was the main reason I reached out, so this was disappointing. Update: Regardless of the business owners response, my review is reflective of MY experience. What's "childish" is hanging up on a customer.

I wanted to love this shop, but since John just hung up for me after I called him about a glitch…read morehappening with Mini Cooper's window (again) since my fuel pump was replaced (again ... same thing happened the first time related to resetting codes or something). The good news is they replaced my fuel pump for free when my gas gauge wasn't showing how much gas I actually had (and left me stranded on a road trip). But communicating with John was always a challenge. I concur with the previous reviewer about phone etiqutte, demeanor and willingness to share information. For me a simple question usually got a defensive reply as if every question was an attack. I learned to walk on eggshells while trying to hold my ground and get the service I felt I deserved. (I paid them a LOT of money.) I had decided after this latest issue was resolved, I was going to move on to another shop. I probably wouldn't be writing this review if John hadn't literally hung up on me when I told him my window was opening an inch every time I unlocked the car and opened the door since picking up my car again. He cut me off and said I should find another shop because I have too many complaints (my questions?? wanting my car to not die on the side of the road when the fuel pump they replaced failed or wasn't installed properly?) And before I could say a word he hung up.

Expensive Battery Replacement: overpriced labor and material…read more I brought my 2020 Tiguan in for a battery replacement. I was required to do a $95 inspection first, which I agreed to so they could diagnose any underlying issues. They determined it was just the battery. However, the final bill came to over $530! While I appreciate that they tested the alternator to ensure the charging system was working properly, and I understand labor costs vary, this pricing seemed excessive ($300 for battery). The same Interstate battery retails for $179 at Costco. Even accounting for overhead and profit, a $120+ markup on the battery plus $200 in labor for what should be 30-45 minutes of work felt steep. The work was completed and the battery is working fine, but I wish I had shopped around more and took the warning signs of the defensiveness of the shop owner when trying to get a cost estimate prior to agreeing to pay for the inspection. Also, it was surprising that a veteran owned business did not offer any military discount.

JOE IS HANDS DOWN THE BEST MECHANIC IN THE AREA! He has always taken exceptional care of my…read morevehicles and provided exceptional customer service. I highly recommend bringing your vehicle to Classic Coachworks

I had an 8:00 AM appointment with Classic Coachworks for my vehicle. I arrived on time, but the…read moreshop was not yet open, so I drove around a few times waiting. I briefly stopped in the small parking area next to the shop with my door open specifically to show I was not parking there permanently and intended to move immediately. There was even a police vehicle parked there at the time. I waved to Joe through the window, and he waved back. I then returned to my car to move it and continue looping until I could bring the car in properly. As I was pulling out, Joe suddenly came outside yelling that my appointment was cancelled because I had stopped in that parking area. He told me to "go somewhere else" and refused service on the spot. What disappointed me most was not the cancellation itself, but the way it was handled. I know Joe personally and expected at least a respectful conversation instead of being shouted at publicly. I understand businesses have rules regarding parking and access, especially around specialty vehicles. But professionalism and communication matter. Customers should not feel humiliated over a misunderstanding that lasted only moments and was already being corrected. Thankfully, I went to another shop afterward and received excellent service and respectful treatment. My advice to others: understand that this shop appears to operate entirely based on the owner's personal discretion and mood at the moment. Your experience may depend heavily on that.

Quick easy and friendly service! I needed a new key fob for my 2012 Camry. It was easy to…read morecoordinate an appointment, the price was fair, service honestly took less than 10 minutes and the new fob works great!

2023...Fast service, GREAT pricing....what more can you ask for? I highly recommend them!…read moreJuly 2024 Update.....Sadly, he is no longer in the area....a true loss to the area!