Real Life Customer Service and Integrity!…read more I highly recommend New United Auto in Monterey. Most reviews are about everything going perfectly, but you find out how good a business really is when something goes wrong. I bought and shipped new tires for my Tesla 3P from Tire Rack (this was their recommended location). During my visit, their pneumatic tire changer croaked and unfortunately during the event, my wheel got scratched. Instead of making excuses, the owner completely owned the situation. He asked to keep the car so he could bring in a third-party specialist to repair the wheel at their custom shop. When I got my car back, the damage was completely invisible. The wheel looked as new. The lesson here is not about the initial mishap, but the recovery. I cannot speak highly enough of how the owner handled this inconvenience and resolved it with total professionalism. They have earned my trust completely, and I will absolutely use them again!

Rico took great care of me. I needed a new turbo and Rico quoted me way less than any mechanic. I…read moregot a call later in the week after i dropped off my car and he told me I my rear breaks were paper thin, and that he would recommend me changing them now instead of the near future. The total cost of everything was what other mechanics quoted me for just the turbo! I got my car back today after Rico went above and beyond working extra on my car and it's driving better then when i got it from the dealership. I would totally recommend anyone to come here!

Friendly. Helpful. Honest feedback. Drop off and pick up easy! This is gonna be my car guy.read more

Everyone here was really helpful and nice. We had low tires & they got us back on the road in no…read moretime!!

They do a wonderful job servicing our Prius. They also took care of our previous vehicles. They are…read morevery professional and have kept our vehicles in good shape for years for a reasonable cost.

Final thoughts and follow up to my two-part review. It looks as if Jim, The Service Manager, did in…read morefact graduate from high school..."ad Hominem"? As you can clearly read, ownership allows it's employees free reign to malign customers while embarrassing themselves. Imagine what these people will do to your vehicle if they're having a bad day. 4 to 3 to 1 stars. Let me clarify Jim's childish response. When I went in to the PG location (not by phone) to get the tire quote, they're professional response should have been as follows: "A four-tire install without the programming sensors is $160, and an additional $60 if we have to program them. In addition, you can purchase the sensors here for $54, or you can get them at NAPA Auto Parts for $29." PMS answer to my question? "It's $160". This answer was lazy, inept and quite unprofessional. I'll leave it at that. If they care to continue this behavior, I'll get a restraining order. Pretty simple. I've been going to Monterey Motors (Greg) for a very long time. He is great and suoer nice. He just doesn't do tires and he is busirler than usual. Try them out. It saves time by not having to write a bad review, for which I notice, PMS gets quite a few.

The Owner is so knowledgeable and helpful, friendly and honest. I highly recommend this shop to…read moreanyone!

I haven't been to this in years as I've moved away, but I think about my experience here often,…read moreespecially when comparing the service here to other shops I've been to in various parts of the US. Recently doing some maintenance myself on my car has compelled me to write a review for a service I had completed about 5 years ago because it was such a good value. I had my 2010 Malibu in for a full fluids service and repair of some front end suspension components that a Chevy dealership couldn't even properly diagnose/fix. I did a recent fluid service on the same car on my own and for what I paid here I'd just as soon let them do it. An extremely fair price for the service provided. What takes me a day to do took them a quarter of the time and cost about the same as what it cost me to do it myself considering parts, fluids, and tool purchases. All this is to say, this is easily the best shop I've encountered in any city I've lived in (I'm military so I've moved a lot). If I'm ever back in the area, this is the place for me.

The service was awesome! Thank you very much for your service. The owner has an awesome…read morepersonality! Thank you

I contacted Dent Guy because they advertise mobile dent repair. Unfortunately, I was told they…read morecouldn't come to my location and that I would need to meet them at one of their service locations instead. The convenience of mobile service was the main reason I reached out, so this was disappointing. Update: Regardless of the business owners response, my review is reflective of MY experience. What's "childish" is hanging up on a customer.

Wow! What a jerk. Called to see about a part for our 911, and before we could ask about…read moreinstallation, he said I don't sell parts and hung up! Didn't give us a chance! We know the problem, and wanted to see if he had the part and therefore be able to do the work!

I wanted to love this shop, but since John just hung up for me after I called him about a glitch…read morehappening with Mini Cooper's window (again) since my fuel pump was replaced (again ... same thing happened the first time related to resetting codes or something). The good news is they replaced my fuel pump for free when my gas gauge wasn't showing how much gas I actually had (and left me stranded on a road trip). But communicating with John was always a challenge. I concur with the previous reviewer about phone etiqutte, demeanor and willingness to share information. For me a simple question usually got a defensive reply as if every question was an attack. I learned to walk on eggshells while trying to hold my ground and get the service I felt I deserved. (I paid them a LOT of money.) I had decided after this latest issue was resolved, I was going to move on to another shop. I probably wouldn't be writing this review if John hadn't literally hung up on me when I told him my window was opening an inch every time I unlocked the car and opened the door since picking up my car again. He cut me off and said I should find another shop because I have too many complaints (my questions?? wanting my car to not die on the side of the road when the fuel pump they replaced failed or wasn't installed properly?) And before I could say a word he hung up.

Joe at Classic Coach Works delivered the kind of service that is almost impossible to…read morefind--especially in the middle of Monterey Car Week. My Lamborghini developed a problem at the worst possible time, and Joe immediately stepped in and handled the repair with the urgency, precision, and composure of a professional racing team. It was genuinely like a pit stop: fast, efficient, expertly executed, and without unnecessary delays or excuses. Having competed as a race driver and international rallies, I know what real mechanical competence under pressure looks like. Joe has it. He is knowledgeable, resourceful, meticulous, and completely focused on solving the problem correctly while respecting both the automobile and the owner's time. Joe did not simply repair my Lamborghini--he saved my Car Week. Classic Coach Works has earned my highest possible recommendation. Five stars, without hesitation.

I had an 8:00 AM appointment with Classic Coachworks for my vehicle. I arrived on time, but the…read moreshop was not yet open, so I drove around a few times waiting. I briefly stopped in the small parking area next to the shop with my door open specifically to show I was not parking there permanently and intended to move immediately. There was even a police vehicle parked there at the time. I waved to Joe through the window, and he waved back. I then returned to my car to move it and continue looping until I could bring the car in properly. As I was pulling out, Joe suddenly came outside yelling that my appointment was cancelled because I had stopped in that parking area. He told me to "go somewhere else" and refused service on the spot. What disappointed me most was not the cancellation itself, but the way it was handled. I know Joe personally and expected at least a respectful conversation instead of being shouted at publicly. I understand businesses have rules regarding parking and access, especially around specialty vehicles. But professionalism and communication matter. Customers should not feel humiliated over a misunderstanding that lasted only moments and was already being corrected. Thankfully, I went to another shop afterward and received excellent service and respectful treatment. My advice to others: understand that this shop appears to operate entirely based on the owner's personal discretion and mood at the moment. Your experience may depend heavily on that.

Quick easy and friendly service! I needed a new key fob for my 2012 Camry. It was easy to…read morecoordinate an appointment, the price was fair, service honestly took less than 10 minutes and the new fob works great!

2023...Fast service, GREAT pricing....what more can you ask for? I highly recommend them!…read moreJuly 2024 Update.....Sadly, he is no longer in the area....a true loss to the area!

They took care of my car when we needed to replace a tire. Fast and good price on the tire…read more Thanks guys

Goodyear Pacific Grove Tire & Service…read more On 2/17/2023 just after noon I arrived at Goodyear in Pacific Grove to have a tire plugged and my rear brakes replaced. Let me say that I am a Disabled Marine Veteran recovering from a 3 week old knee replacement. So I'm still getting around with a Walker. As I wait patiently outside enjoying the beautiful weather and speaking with my daughter someone just starts speaking loudly to me which I thought was very rude because it was clear that I was on the phone. I end my call with my daughter so I can give the person my attention. It the owner of the shop. He says your car is unsafe to drive. I responded by saying this is why I'm here to have a tire plugged and my rear brakes replaced. He proceeds to say "I'm going to have to call the police to report that your car is unsafe to drive". I respond "I understand that's why I'm here". My car is on the lift, tires off, brake inspection being completed. The owner then repeated " I have to call the police ". At this point I say "please put my car back together and I'll go somewhere else". I enter the store and ask the service writer Donal F to please have the mechanic to put my car back together. He responds "what country are you from"? I respond "excuse me" and he repeated "what country are you from"? I respond "I speak the king's English I'm from the USA I'm a disabled Marine Veteran and I'm African American". The owner at this point was on the phone with the PG police. As an African American man when some involves the police your mind goes to am I going to die today? My car get put together. PG Police arrive two units!!! Because my car is unsafe to drive?? Of course I speak with the first officer explain the situation and we enter the store to get my paperwork and keys so I can leave. Donal F says "I took what he said wrong". I reply "no you said it correctly until you got a dose of the wrong one"! I post this not to garner any empathy but to share that a simple trip to Goodyear to have repairs done on my car turned into a very freighting experience because the owner of our local Goodyear here in PG came to the conclusion that as a Black man I couldn't afford the work that needed to be done and attempted to use the Police against me and paint me as "the angry Black man". I know now that I need to go to the surrounding cities to have my car serviced.