For a one night getaway, we stayed at Monterey Marriott. Although we had visions of fishing off the pier or hiking along the coast, we did none of the above and spent the day in nearby Carmel-by-the-Sea which had a lot to offer in terms of shopping, restaurants, and no homeless people. For parking, we found a city-owned parking lot on the same street as the Marriott where prices were fairly reasonable and payment is via the ParkMobile app so make sure to download the app. On the side, the parking lot doesn't charge after 6pm, but if you overnight, you must pay for however many hour you think you're going to stay BEFORE 9am the next day. Back to the hotel, I liked our clean and spacious room, with good-sized bathroom and shower. Speaking of the shower, there was a circle cutout on the glass part of the shower (which I initially thought was a towel hanger) and I think it's used to turn on the shower before getting into the shower which I think is ingenious. Additionally, there was a small fridge and coffee machine. Amenities included were the gym with towels, water, and a full sized bathroom and shower. At the time I was there, the gym had a few dumbbell weights missing, but had what I needed. Although hydration stations were allegedly located on each guest room floor and a SodaStream station in lobby, there were none to be found. In fact, when I asked about it, I was told that they used to be there. During our stay, we did not get a chance to use the pool which had limited hours. All in all, our stay was pleasant and we will definitely stay here again. read more

See all

Your people are great. Property/location deserves more than two stars, but when combined with the always increasing price, it hurts to know that this service has a dollar sign attached to it. It's the sentiment. We are (were) Marriott Gold, then Silver members, and wrote reviews about them lowering rates during off seasons, which made sense because half of the businesses they advertise within walking distance were closed. The management said they had sway in pricing. And what we see now is an additional $20 destination fee per night. Lol. Cool. It's just a greedy hotel. Can't give a three or four or five star when you think you're so worth always increasing prices. Get it? Like, this service of ours is worth $200 per night. All of the sudden the same service is $214 a night. Then $236, then $20 destination fees for each of those nights. Same shit, worth more every single time we visit? Nah. read more

Overall, the hotel is nice, and the majority of the services are good. Unfortunately, the valet service is horrible and they tend to park you on the street in loading only zones and return the city gives you tickets for their mistake. After contacting the hotel multiple times and attempting to have them resolve their mistake, you are force to pay the ticket due to the hotel never returning your phone calls. read more

Returning Customer. In the perfect location for a weekend getaway. Walkable location to the wraf and aquarium. Bar is well stocked with great drinks and good food. Staff is accommodating and helpful in finding local good eats. Rooms are spacious and have a great view of the coastline. read more

Monterey Marriott - View - Hotels Near Me - Monterey, California

Marriott continues to provide an excellent guest experience. From the moment we arrived -- valet parking, registration, housekeeping -- the entire staff was friendly, welcoming, and accommodating throughout our entire stay. Complimentary bottled water, plenty of working outlets in the room for today's technology needs, very clean rooms, and a quiet, relaxing atmosphere makes this my preferred hotel in the area. The location is optimal for a short walk to the Fisherman's Wharf, too. Fast valet parking was a pleasure, as well. read more

I was very impressed with this hotel! Having been in a Marriott every week this year - this was definitely one of the better ones and a great choice. Check in was quick as easy though a pretty lobby and the rooms appeared modern, recently renovated and clean! Our room was very quiet, a good size and impeccably clean! As a Titanium member we had two free breakfast each day and this was the one of the better offerings compared with most Marriotts I have been to of late with an omelette station, locally sourced pastries and delicious fruit! And a bit thanks to Arnel who was a great employee in the restaurant. This hotel has a great location minutes from the ocean, modern rooms and greet service- highly recommend. read more

See all

Looking for a centrally located hotel for two nights during Christmas, I decided on the Monterey Marriott. I had stayed here the year before when I attended an event at the convention center across the street. The rooms here are nice, clean, modern, and quiet (we were on the 9th floor). I'm not sure when they were last refurbished, but it seems recent since they are all set up for today's "connected" traveler with electrical outlets and USB-A ports for charging all your devices on both sides of the bed. Luggage storage was also ample for two people. The bathroom sink was puzzling; it's only about 3 inches deep and flat on the bottom. So, in order to wash away your toothpaste or shaving cream or whatever else you put in there, you have to put your hand under the stream and swoosh it around the sink. It's an unfortunate design, albeit stylish. Speaking of design, I appreciate that the shower door has a hole in it so you can reach your arm in to adjust the water temperature without having to subject your entire body to water that's either too hot or too cold as you fine-tune the temperature. I didn't use the weight room outside of going down to fill up our water bottles from the gym's top-load water dispenser. Next to the dispenser were also a stacked pile of water bottles, which was unfortunate since they only lead to more plastic waste. I'd love to see the plastic bottles eliminated and the dispenser upgraded to an integrated water filling station. The gym itself seemed well-equipped if one were inclined to work out. Valet parking is an extra $40 (ok, $39), so we just parked at a city lot a block away for about half the price. read more

See all

Service ALL around from Check-In, Housekeeping, Restaurant hosts/server is above-and-beyond, super friendly, and pleasantly thoughtful. Olivia at Front Desk immediately made my toddler's day when we arrived after a long drive-up from the OC by surprising my little one with 2 cute mini ocean animal stuffies. And that just made my mama heart explode and melt at the same time to see my baby light up and love on her new lil ocean stuffies! May have been a small gesture, but made such a huge sweet 1st impression and set the tone for the rest of our stay at this wonderful hotel property. And Joshua at the Front Desk was attentive enough to ask if we needed a microwave in the room since he saw that we had a toddler. And I REALLY appreciated that fact because having a toddler who's just almost 1.5yro may need it for heating up formula or food. So BRAVO to the Front Desk team for being incredibly thoughtful, kind, connecting, and going above & beyond to make our Check-In experience we've ever had! And even when I called to request for some things here & there, Front Desk was super efficient in communicating to Housekeeping that we didn't have to ever wait long for them (I.e. extra towels, toilet paper, tissue, plastic bags). And whenever Housekeeping delivered, they were ALL so kind, sweet, and super courteous. In addition, every time we ate downstairs at their Farm-to-table restaurant "Fin & Field", ALL servers & even the host was amazing! My toddler is a super friendly and likes to wave at people , so when she was waving at the host every time he walked by, he eventually came back to our table to give her a mini ocean stuffy! Now that was SUPER sweet and made our morning breakfast and made my Mama heart melt some more! As if the service wasn't the only thing amazing, they had this refillable water machine near the elevators that allows you to customize your own water to refill your water bottle. You can flavor it, boost it with electrolytes, caffeine, or vitamin & minerals. AND choose sparkling, hot, cold, room temp. Overall, this was the best hotel experience I've ever stayed at and would come back to stay here again! read more

See all

Great location Friendly staff Decent room but could have been cleaned a little better. The restaurant has a great buffet for breakfast. Much better than most Marriott's we have been to. read more

A hidden gem! Not that hidden- it's the tallest building in Monterey- but it's really close to everything and even the beach! The rooms have great views- mine was spectacular- of the entire bay. They have a heated pool, jacuzzi, and a nice gym. I loved the breakfast buffet. The staff was SUPER friendly and helpful. I felt right at home here! Walking distance to the aquarium, the dock w cute restaurants, and a small town beach. It's a great place to visit and there's a lot of history to discover within a stones throw. Really enjoyed my stay. read more

See all

It was a very nice hotel and centrally located. I was in a double room on the fifth floor without a view of the wharf. The room was clean. The valet was fast. Its only a 10-15 minute drive to the airport. The meeting I was in town for held a couple events on the top floor. There is a great view of the bay as long as it's not too foggy. read more

Really friendly staff and a fantastic location within walking distance of shops, restaurants, and historical sites. Our double queen room was spacious and clean, though the mattresses and pillows could do with an upgrade. Water in the shower was hot but water pressure not so great (on the 4th floor). read more

Great location, it is in downtown area and lots of great restaurants nearby. Room size is good and reasonable but cleanliness is questionable. The cons: 1. The rooms level starts at level 3 and almost near the street level. 2. The trash can was not wiped down and has white stains, hopefully it is not what I think it is. 3. Shower water pressure is very weak. 4. The walls and windows are very thin and seemed like single pane or something. It is very noisy even at night. You can hear car revving, people talking on the streets 5. The valet can take a long time and because of the small loading/unloading area is so small, it can be very congested with guests trying to park especially if there's an event at the hotel. 6. They do not have any bed rails for younger kids. 7. Housekeeping is a hit and miss.. we asked for extra pillows but had to called multiple times. The pros: 1. The employees at the lobby are very nice. read more

This place come with mixed reviews. The location was good. Plenty of spots to walk to to enjoy some food or drink. First off the staff here are great. Everyone i came into contact with was very helpful. The room, it was nice but definitely had some issues. Pros: room was nice. Bed was comfortable. Had all the amenities like fridge, safe and ironing board and iron that worked great. Cons: You can hear everyone leaving their room. I swear I thought someone just left my room. Yes that's how loud the noise is when the door shuts. The shower leaks and I mean leaks bad. I showered twenty minutes ago and the water is still sprinkling from the shower head. They definitely don't clean their air returns. Look how filthy it is. As for the price. I was here for work so I got a special rate. Where they get you is there is no parking. I think I had to drop an additional 36 bucks for them to valet park my vehicle since they do not have a self park are. Ouch! read more

See all

Stayed here for a work conference on Sun-Tues in September. Price: $623 for 2 nights in a king room, $40/day for valet parking. Business hotel vibe within walking distance of Monterey Conference Center. Pros: - Really beautiful on the inside lobby, HUGE room with a great shower. Great TV. - Perfect location in downtown Monterey, walkable to multiple other hotels, the water, lots of restaurant options. - Really great bed, all the expected amenities like the fridge, safe, etc. - Really good water pressure, and I liked the little random feature of having a hole in the shower door to stick your arm through so the rest of your clothes don't get wet? Genius (at least I think that's what it's for?) - I like how the app is super user friendly and you can chat with Marriott for simple questions like parking, food hours, etc. - All the staff we interacted with were friendly. - Check-in process was super fast and smooth, really easy checkout process on the app. - Honestly have to name location again - even though it was pricey it was the best deal in the area that was close to so many great restaurants, you could come here without a car if you wanted to. We loved that we could just walk to the ocean and enjoy the view so easily. Cons: - I didn't love that you have to use valet parking if you want to park in the hotel, $40 is not cheap. The next day we figured out we could park in the West or East garages nearby for much less, and it's just down the road right around the corner. It's also kind of unclear the timing of when your 24 hrs starts to re-charge you $40, so I would definitely ask and clarify. - Unfortunately the walls felt thin and I could hear doors slamming. Overall, not a bad business hotel to stay at, especially if you're a Marriott rewards member. read more

See all

Very very slow on the check in process and NO room service and room key would not work had to move rooms and asked them to charge our EV and they failed and when at Valet they took 20 minutes to find our car- Epic fail all around read more

Being a Elite member with Marriott, we stay at a lot of hotels. This Marriott hotel, is very clean and organized and a friendly staff. The breakfast buffet has lots of variety and worth the $30 per person (free for elite members). We sat at the bar for breakfast and received great service from a staff member there. They also charged my electric car so that's another plus. The cons are it's super noisy and definitely catered to families. I heard babies crying at 6am, kids running up and down the hallways. The building is unique as well, the middle of the complex is the pool area, and the rooms are around it. read more

Monterey Marriott - Hotels Near Me - Monterey, California

See all

At check-in, Emily couldn't find my reservation. She checked under my last name, my boss' last name, my boss' secretary's last name, my middle name, and my last name with an M instead of an N, all with a smile, maybe because she is an Em herself. She was even checked the neighboring hotels for my last name, and offered to help me find a room once we realized I was the mumbskull. She even was willing to keep me from being charged for the valet parking. If she is not made a manager by the end of the year they should at least make her a nanager. Anyway, I was there for the Big Blackout of 2023 when Monterey had a blackout all weekend for the California League of Education conference. This meant no hot water, no wifi, and peeing with your phone flashlight. I called my wife to say I'd peed on the floor and she said, "What's new?" Anyway, even though the guests had no power in their rooms, Marriott miraculously remained the only place on the peninsula with power and the conference could continue. Presentations could still be presented. Powerpoints still had power. Movies moved and slides slid. They made sure their customers were fed (the breakfast was great) , accommodating about 450 people. The even made arrangements to host the events from the convention center and neighboring hotels, like taking in refugee. They must be commended for being so prepared and flexible. We were amped. Literally. If it is within your budget, I recommend this well-managed hotel. read more

Quick take: lobby/rooms The lobby area looks like none of the budget was allocated to the lobby area. I walked through Portola to get to Marriott. Maybe that's why it was very underwealming walking into the Marriott. Service was great. Can't complain at all. I received great customer service from the front desk, vallet, and housekeeping. Stayed here for 4 nights for a conference. The rooms were decent. Much better aesthetics than the lobby area. read more

There is a health issue with the rooms in this hotel. The windows and sliding doors do not open to allow fresh air inside the rooms. Running the fan is not a healthy option since the air goes throughout all rooms. This system exposes the guests to breathe the same air as a guest (s) who might be ill with contageouse condition. I have never had Covid, but tested positive for Covid staying in this hotel two nights, two days after returning home. This hotel is over priced considering how dated it is, the rooms have a bad odor due to lack of fresh air, the shower flow is super low, it takes a long time to take a shower. In addition, the breakfast is unhealthy with a lot of white carbs, no vegetables, or healthy protein and the coffee has a very bad taste and smell. The two stars are for friendly and polite staff and the valet guys. Parking is super expensive. The location is very nice. We stay in Marriotts for business and vacation, always have positive experience. Not this time. read more

My family and I decided to have a long weekend in Monterey and spend some time in Carmel as well. I've stayed here before and so I had an idea of what to expect. Pros: I always love their breakfasts and made to order omelet and hot pancakes. They have a good but basic variety of breakfast foods that even my daughter who isn't a big breakfast person can find something she likes to eat. This time it was bagels and they're yummy potatoes. I also love their hot oatmeal. There's a variety of juices and milk as well. When you think about how much daily breakfast costs a family we figured this saved us about $150 on our trip. Food for thought! Along with breakfast there's always an evening snacks and drinks and on the weekends there's large drinks dispensers with Shirley temple for the kiddos and the bar has a few alcoholic drinks for the adults for free. Another pro is their indoor pool. This was one of the main reasons we stayed here too because my kid is a water baby! We spent time in the pool everyday while it was super windy and cold outside! Cons: After we checked in and we're in our room for awhile I realized the room wasn't getting any cooler and it was pretty warm. A call to the front desk and an engineer came up and fixed our ac. From then on no more issues with the ac. Second we kept having repeated issues with getting hot water in our shower. I would take a shower and the water would be nice and hot and then an hour later after playing in the pool my daughter was shivering in the shower waiting for the water to get hot. We would have to wait at least a few mins and this is after we called the front desk and had someone come up and look at our shower. I know that we're coming out of a drought but still I HATE wasting all that water waiting for the it to get hot! One last thing and I'm not sure whether to put this in the pro or con but there's a daily resort fee and from that resort fee you get to spend $15 per night you stay there in their gift shop that has a Starbucks or at their in house restaurant. We tried our best to use the $15 and mostly we spent it in food in the gift shop. This was something new that they had never done before. I thought it was strange but it's another way for them to get you to spend more money on site. The reason I give this place a 4 star and not a 5 is because for the amount that we paid for our stay I expected to have few if any issues with our room. Everything outside of the room was lovely and side note since the last time we stayed here they opened up an In N Out two buildings down. Sweet spot for a quick meal! read more

Very convenient location right near the water. Short 3 minute walk to the waterfront path that takes you all the way to Cannery Row. Took about 22 minutes to walk there at a good pace. Very pleasant. Our room was very spacious and looked fairly well maintained. Only issue we had which is why this is a 3-star review is that we didn't have hot water for the shower. We called 2 times to get it looked at and finally someone came to only say the same thing, "we will check the boiler room." But radio silence after that. And certainly no hot water which meant we had lukewarm showers that left us very cold. In the morning, I guess the hot water issue was fixed but they should have told us what was going on. Breakfast buffet was great and front desk was friendly. read more

Monterey Marriott - Our room with a partial bay view - Hotels Near Me - Monterey, California

I stayed at this hotel for a work trip and I definitely will be back. The room was spacious, clean and I enjoyed that the TV had a Netflix's option. The room has a lot of space for getting ready in the bathroom area and the bed was very comfortable; linens were nice, pillows were comfortable. For a standard room it had a lot of space. I did have to call for housekeeping to come by; this is a new rule I understand. I wish room service was an option again; I know hotels have done away with this and it is unfortunate really! The hotel rooms do look recently renovated which was a plus. The downstairs restaurant was the best food I have had in awhile! Good food is hard to come by in a busy hotel environment and I went there 2 nights out of the 3. The slider door to the little balcony did not close entirely and it was a windy and raining night but all in all this hotel was great for 4 days and 3 nights. read more

Pro: Nice location. Walking distance to wharf and some local eatery. Nice pool popular with kids. Con: only valet parking. Room has a funky smell as pets are allowed. You need to pay for internet. Even as a member you can't connect. There is very poor reception in the rooms. Many of the wall socket do not work. Well it's a Marriott.... read more

I highly recommend this GREAT hotel located in the heart of Monterey. You will receive the highest level of service that we have come to appreciate at Marriott properties. The entire staff was welcoming and gracious and a Big shoutout to Emily who made us feel extra SPECIAL celebrating our anniversary. Thank you and we will be back! read more

Very good Marriott in the center of Monterey. Enjoyed the breakfast (in lieu of Lounge access) and walked around since it was connected to the convention center. We did street parking to save some money, seemed fine. Expansive lobby with ballrooms on the second floor. We checked out the Ferrantes Bay View ballroom as it was hosting a special brunch that was a big pricey. Didn't eat there but nice view. read more

We had an amazing time! The staff here is so kind and hard working, from the bartenders to the valet. With Marriott Bonvoy, we got complimentary access to the breakfast buffet and the food was amazing; waking up everyday knowing we were about to have a bomb breakfast was definitely a highlight of our stay. We also loved how the hotel is walking distance to the wharf! We will definitely be coming back. read more

We are a Marriott Bonvoy member, loyal to the Ambassador Elite, staying over 100 nights each year, so that we hope to get treated nicer! After all traveling can be tiring and we want to feel like home away from home. We waited 1.5 hrs in the lobby for our suite to be clean. Even after the ambassador office confirmed our check in time! All they offer was water while waiting! Really disappointed to check in at 4:25pm on a Saturday night... we have to rush out for an event... didn't have enough time to settle in and get ready nor to enjoy the time here! The corner with balcony suite is minimalist, cheap coffee, nothing special, partial ocean view... There're so many better hotels with views in town, much better service! We are disappointed in the service here! Of course they will always blaming on short-staff and COVID right? That sh** gets old! Get your act together would you? We then tweeted @Marriottbonvoy of course, they replied right away! NO LOUNGE EITHER! I can see why they don't get solid review here! read more

See all

Clean, hotel big enough for conferences. There is a bar next to the restaurant. Ten floors. Outdoor pool, hot tub, patio. Close to the ocean, nice coffeehouse and restaurants in neighborhood. Nice walk in shower with an innovative way to reach in the shower and not be standing in it. Check in was fast. Valet only parking on site $40/night. Nice staff. No self parking on site, but there is parking close for $24/night read more

The hotel is well taken care of, and the service is excellent. The location is also great, with a lot of options in the immediate vicinity for food, activities, etc.. it also has a pool and hot tub, as well as the other amenities one would expect. It is on the spendy side, and overall a nice place. read more

I had my wedding in Monterey last weekend. We coordinated with Monterey Marriott for many of our guests to stay at - they all expressed liking the rooms and location to the venue. Honestly, the service from the team left a lot to be desired. We had reached out to them to see if we could host a "after party" to our wedding at the bar- we had walked and talked to a host previously who said they do it often for weddings and will stay open until midnight as Monterey weddings often have a curfew of 10 p. The manager confirmed they would stay open for us but if guests seemed to already have had enough to drink, they will reserve service which we respected and agreed on. Well come wedding night, my brother was the first to head over and calls me to say the 1 person working the bar is asking about how many guests are coming and who's card to use. I told my brother to tell them I had already coordinated with (Michelle) the host and she knows guests will pay for their own drinks and most likely around 30-40 people. When my bridal party and myself finally walked over, our guests who were there started telling me "the server has been kind of rude" and "they're not serving cocktails now." I went to talk with the server but was caught off guard because he was telling my mom to stand in line, when she was just standing next to another guest. He then said he is not able to serve me (the bride) because I didn't have my ID on me. I said that's okay, I know it's a law - and asked for coffee (as I saw them just making espressos) well he then said they have no more coffee after restaurant service is complete. I just kind of walked away at that point because I was really caught off guard by his attitude. My mom then told me "not to worry, she gave her card when the server was asking for one" thinking that's what I was talking to him about. I was super confused and went back to him to tell him guests were suppose to pay for their own drinks, as discussed. My mom said they wouldn't serve at first until there was a card. I closed the tab and asked to speak to his supervisor. The supervisor honestly just added to the stress and was rude as well. He told me how "overwhelming it is to have a group of this size for one bar tender" and I agreed and said totally, which is why we coordinated in advance so the bar could be prepared and made sure it was okay. He said the bartender broke a glass in the ice which is why they stopped serving cocktails (which I wasn't even aware of). When I explained about the tab he said that was never communicated to him from his supervisor and I said that's okay, but that's also a communication issue within your team and it was more the attitude and overall experience. I would not recommend this in the future. read more

The looks from the outside are deceiving. This place Rocks. We had a Killer view on the seventh floor. The breakfast buffet was a Bomb. The best one we have been to in a long time. This was included in our stay but the cash price was very reasonable too. I would highly recommend this place. The staff are very friendly too read more

Monterey Marriott - Hotels Near Me - Monterey, California

See all

Checked in and the host was very welcoming. They had fresh cookies at the counter and offered our kids a cute little plush whale. They also had a cookie decorating station set up for the holiday season. This hotel is always top notch and within walking distance of so many attractions and restaurants. Our go to spot when visiting Monterey! read more

Monterey Marriott - Two queens - Hotels Near Me - Monterey, California

Very friendly staff, good location for my conference. Convenient to fisherman's wharf. They have a pet policy that if your dog barks and cause complaints you'll be asked to leave. Most of our stay was fine until Friday. Super noisy people checked in next to us like there was a party. They had two dogs who barked and howled. I called twice to complain. Dogs are still barking hours later. For $400 plus per night this is unacceptable. The lighting in the room is terrible. No overhead light. 2 lamps in the corner and just small wall lights by the bed. Bathroom only lit by a mirror light. Too dim to put makeup on. Only one outlet on bathroom counter. Just a bad set up. Food was super expensive and not that good. Probably wouldn't stay here again. read more

Monterey Marriott is centrally located and close to the Monterey Wharf, cannery row and pebble beach. Service was uniformly excellent. The bellboy suggested we get extra pillows and a microwave sent to our room at no extra charge. A small refrigerator was included. Our package included an excellent breakfast buffet valued at $30 per person. Valet parking is $39 a day but there is close offsite parking. Rosine's restaurant is located a block and a half away and also provides room delivery. I highly recommend getting the minestrone. Best I've ever had with large chunks of meat. Going to the Monterey aquarium is a must as well as driving through the 17 mile drive at Pebble Beach. There is an entrance fee but if you have lunch reservations at Stillwater's restaurant at the Lodge the fee is waved. For a special dinner the Sardine Factory is recommended. If you're too tired to go out the hotel restaurant is convenient and comfortable. The only negative is the hotel doesn't have daily cleaning service. They provide only two paper coffee cups and limited filters. Trash accumulates quickly. You can call and request cleaning service but what a hassle. Should be provided. read more

Checkin experience was welcoming, great customer service. A shoutout big Thanks to Amber! I had 2 bookings, Amber ensured that we got transferred to our upgraded room the next day seamlessly. The room was clean, renovated with walk in glass shower door. Make sure you request for it if it preferable, otherwise they also have rooms with bathtubs and curtains. The location is great! Downtown lively with lots of trendy restaurants. You can also take the close by trolley to Cannery Row. read more

Monterey Marriott - downtown - Hotels Near Me - Monterey, California

Beware of the hidden rates when you stay here. We enjoyed our stay and would have given it more stars, however, when we saw the bill several days later, it was almost double what the room rate was. We thought, surely this was a mistake. When we called to ask about the extra fees, we were told about the valet fee, the pet fee (which they never disclosed how much this was $70), taxes, etc, etc, and WiFi. It's 2023... why is WiFi not included? At this rate, you may as well tack on colored tv. There was a tiny faux grass patch near the convention center, which was not sufficient for more than one pet and you get locked out if you close the door behind you with no easy way to get back into the hotel. We were not given anything extra for having the dog so it seems silly to charge that much more for it to sleep on the ground overnight. The staff we encountered were excellent... but beware of all of the hidden fees! read more

The staff is wonderful. I have nothing but wonderful things to say about the service from the front desk and restaurant staff. This is literally the loudest hotel I have ever stayed in. I can hear every door closing in the hall. Every person talking out on the front drive, and what feels like every thought my neighbors have. I've been here for 3 days and housekeeping hasn't come to my room once. Not even to take out the trash. I would not recommend staying here, particularly not when they try to charge you $400-$500 per night. read more

I would suggest not to choose this location if you want your vacation to be peaceful. Room was not ready, new room TV didn't work, restaurant closed way before the time they have on their site, parking supposed to be on site self parking for $20, but there is no option when you arrive; they force you to pay $40. One of the key didn't work, unfortunately, that's the one we took out leaving the working one for people staying in. The nosiest hotel you can imagine. Basically, nothing at all is decent. Stay away. We made a mistake, want you to avoid it. read more

I loved this hotel for a few reasons: -The room we got was recently renovated - the rooms are nice and modern now. -EXCELLENT LOCATION! We were just a block down from the Old Fisherman's Wharf, and also the downtown area. The parking is quite great too - you can park overnight in the streets for free (just move your car by I think 9am when the meters start). -They allowed pets!!!! So we got to bring our pup along!!! My only complaint was the elevators - they felt slow, there were only 3 of them, and the hotel was quite packed with guests for the long weekend. Also, with COVID, people are being respectful of not overfilling the elevators, so you'll wait a long time in a queue before your turn is up. Overall, nice hotel and location - great spot. read more