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    Montgomery Refinishing Service

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    10 years ago

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    Maryland Carpet & Tile

    Maryland Carpet & Tile

    (25 reviews)

    I had my kitchen remodeled and chose Maryland Carpet & Tile to install the flooring. Their sales…read morestaff worked with me to find the perfect product and once the flooring arrived, they were able to schedule installation very quickly so that there was no delay in my contractor's ability to complete the remodel. They came in and leveled the entire space and installed the laminate tiles. From the sales staff to the installers they were extremely helpful, informative, professional, and friendly. I was very please with everything and my floor looks great. Even when we developed a small issue a few year later, they were very responsive and quick to assess and correct it. They even covered the cost. I was was taken back by their concern and willingness to stand by their products and service. My floor is as good as new and I would not hesitate to recommend them to anyone needed flooring. I certainly will be using them for all my flooring needs. Mary J.

    Everything started out smoothly. Jacob arrived to my house and we discussed the project we wanted…read moredone. Replace laminate flooring with carpet for the majority of our basement. Carpet was supposed to go all the way to the pillar shown in the picture. Jacob explained that due to where the laminate was installed, they were able to get very close to the pillar, roughly 1 inch away. We agreed to this and a quote was received and approved. When the installers arrived, I explained to them everything as I explained to Jacob, including installation up to the pillar. They asked if they were doing the stairs too, and I said no. This should have been the first red flag of miscommunication. When the work was done, I noticed that the carpet did not reach the pillar as we have discussed. It was roughly 2 vinyl planks away (over a foot away!). The installers told them Jacob only told them 17ft installation, not to the pillar. Which was odd, since I specifically told the installers that it should have gone up to the pillar. If there were some confusion, why did they not ask me about it? At this point, it was too late to fix. Jacob arrived and confirmed it as supposed to go the pillar, and further confirmed that it was too late to do anything. By failing to remove all the vinyl planks up towards the pillar, this also caused the end of the carpet to not be able to be tucked under the laminate. Now there is an area of the carpet that sticks out as well, also shown in the picture. Finally, our basement has a step down area. By removing the laminate, it exposed a gap in my baseboard. I would have hoped that the installers would have asked us how to proceed, rather than just ignoring it and proceeding. So now I have more imperfections due to the carpet installation. At the end of the day, the carpet was mostly installed as we requested. Just wished that the communication would have been better. Now I am stuck with imperfections in my basement. The ironic part is, the leftover roll of carpet they provided me would have been enough to cover the area they failed to install.

    Montgomery Refinishing Service - refinishing - Updated September 2026

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