Don't get me wrong, I think that Nick and his gang are super nice guys and I have gone back here a few times because of that. I've been offered booze at the end of the day when they are sitting around shooting the S after they've wrapped up their day and I've shown up to pick up my car.
However, the past few times I've been there I don't believe my service has been up to par on my vehicle. The last time I went in there a few weeks ago, I heard a loud banging noise in the right front of my sedan. I had recently replaced my transmission so they told me the banging noise was related to that and a bolt needed to be put back in that had fallen out. While it was in the shop, I also asked for an alignment, tire rotation and oil change. After the labor to put in the bolt and the other three services, my bill came out to $150 which I was pleased with.
A few days later, my car is pulling to the left again and the banging persists. I took the vehicle to my actual dealership and they discovered my drive shaft needed to be completely replaced for $700. I don't know if Montvale Service has a computer that can hook up to my specific car to realize where the issue is coming from, but it literally took this mechanic 10 minutes at the dealership to realize what was wrong.
So I feel slightly betrayed. One, because I don't know if I was just getting lip service about the "missing bolt" on my transmission and this being the issue or two, I don't think the alignment was done even though I was charged for it.
I thought about going back a week later and complaining about everything but decided to write their first Yelp review instead. Their prices have always been reasonable, I just hope they are actually doing the work they said they were going to do and not just taking your money for nothing. Caveat emptor. read more