I've always been leery to buy a vehicle from a smaller used vehicle dealership because of the…read moreunknowns like will they tell you the truth about what the vehicle has been through? Are they trust worthy and do they over charge compared to market value? Well we have been shopping around for our daughters first car and her dream vehicle happened to be at Hamsmith Auto! A new Ford Bronco!! I can say that Hamsmith Auto Group went above and beyond my expectations and got us in my daughters dream vehicle for a very fair price! I know because we have searched online and pretty much everywhere for a Bronco! If you're like us when you walk around most dealerships, you dread that salesman speed walking towards you because at that moment you're just there to look and not be hassled! At Hamsmith's dealership it was so different, the owner approached us like a next door neighbor inviting you to a barbecue! They do have sales guys but they all put out that same vibe!! Very chill!! There is another big dealership here in Lubbock that if it weren't for one sales guy that I've bought from multiple times, I wouldn't go there ever because they have 10 salesman you have to walk thru to get inside and all starring me and my wife down like a pack of wild dogs! Anyways long story short, Hamsmith Auto Group just became a new favorite!!

From the owner: Founded in 2019 by Lubbock natives Chris & Trista Hamsmith, HMC is dedicated to serving the needs…read moreof our friends and family in Lubbock as well as the surrounding communities. We pride ourselves in our customer service and creating long lasting relationships. Call us today we would love to to help you find your dream ride!

This review is for the SERVICE DEPARTMENT - It is easy to schedule service online, using laptop or…read morecell phone. Love that! East to make changes to appointments too. Staff is always friendly and there is not a ton of upselling. Yes, sometimes they do malinger and keep you there longer, sending you a video of everything the tech found wrong with your car...but if you decline any of the recommended services they do not hassle you.

WILL NEVER GIVE THIS DEALERSHIP MY BUSINESS and will urge my associates not to either…read more Its always ironic that life throws out little tests for you. Sometimes you pass, sometimes you fail, but it should always be a lesson to be better. To the moral of this statement.... I was in the market for a newer car, since my current car was about 10 years old, and I felt I deserved an upgrade. I searched around and found a few SUV's that I liked and went on the main Gene Messer website, which paired me with a salesman at their toyota location and we got in touch via email and text. I looked over their inventory and did not see anything I liked but saw one at one of their Sister Dealerships and the salesman told me "If there is a car/truck we have that you want, I can get it." I believed him. So I asked him to try to get that vehicle and I would come in for a test drive. Since this convo happened late Saturday, he said he would call the Sister dealership on Monday morning and have them bring the truck over. Monday comes.....he says he is working on it, but tells me to just come on out anyways and it should be handled by the time I get there. I figured it could not hurt, since I was already in that area, so I go. He sits with me for a few minutes, we make small talk and he keeps trying to show me other vehicles. I turn those down. He proceeds to tell me everything that is bad about my trade in and then gives me a low ball offer. I was not even concerned about my trade in because I had a large down payment. But then tells me the truck I wanted already sold. OK. So I get my keys and leave. I head to another dealership, where they not only give me 2500 more on my trade in, but also found another of the truck wanted with no issue. That salesman did his job and called around until he found it for me. Insanely enough, the original truck I wanted DID NOT ACTUALLY SELL. I had a friend call the dealership where it was and they said they still had it, and asked if my friend wanted to come in for a test drive that day. Nice, so my original salesman lied to my face, clearly did not want to work that day, and basically lost about $80,000+ in sales. How is that you ask? Well, I was seeing how my personal transaction would go, and if I came out happy, I would buy a fleet of about 4 or 5 trucks and a van for my company. Nice one Gene Messer Toyota. So, looks like they failed this test, and lost a potential repeat customer.

The best Preowned vehicle I have purchased in my entire driving life of 34 years!!! I am serious!…read moreYou must Go see SHANE -the best salesman I have had in long time! And please tell him That Paul T sent you!! Aside from that all the staff and payment reps are very nice people! Definitely worth the investment!

There are excellent dealers out there - fair and honest then there is Tejas Motors who took…read moreadvantage of my young adult daughter on her first car purchase. I don't want to sound sexist or racist, but if you are a minority woman a "stealership" will have a target on you the second arrive on the lot. It's pathetic and disgusting, If I could have gone with her to shop for a car, I would. She's incredibly independent and I admire her for even doing this monumental task on her own. In March, 2016, my daughter purchased a red 2013 Hyundai Accent and the first night she brought it home the battery DIED. I told her that even with a used car, the battery shouldn't need to be replaced and you haven't had it 24 hours. After this happened we discovered a lot of issues with the dealership and car. Let's start with what I didn't like about this deal: She only had one car key The battery died the first NIGHT she brought it home The back tire wobbled The front bumper was coming unattached on the passenger side Numerous conversations with the sales person AND a manager we got them to "fix" the bumper, get a remote lock and key, and do an alignment. A few months later the "repaired" bumper came unattached AGAIN. Fast forward nine months, January, 2017, she decides to return the car to Tejas Motors. She called them and told them to pick up the car. It took them 3 almost 4 weeks to come pick up the car. When the manager came to obtain the keys he asked me what was the reason for her returning the car. I gave him the list of reasons and gave him both keys to the car. He walked towards the car but stopped and "inspected" at the bumper. The next day, my daughter's insurance company called to inform her that Tejas Motors filed a claim against her insurance for the bumper!! The audacity of it's as bare-faced, make-money-any-way-you-can business as is possible this side of organized crime.

Really nice customer service they treat you like family works with you to make sure you drive off…read morethe lot very happy very glad a came here

The service was good use to get my oil changes Free when they were in wolfforth then they closed I…read moredon't know where they moved to I never got a phone call let me know that they had other locations so I started having to pay for my oil changes on my own not too professional in reaching out. Plus I've already paid my car off and I haven't received my title or any letter from anybody reaching out about my title to my car and I really need it.

bought a 2022 gmc since day one nothing but problem took it back for service they fixed a couple of…read morethings and now my google map doesn't work and wireless charger is not charging so went back and now they want me to leave for maybe three weeks then came to find out that it's in an accident don't trust them Eddie the used car manager or any of the salesmen

Very happy with the service I have received over the years here! Very responsive team and…read morereasonable rates for a dealership service center. I brought my vehicle in for service today and it was quick and efficient! They even got me right back in when I mentioned I was going on a road trip and needed a "next time" service performed. Terry at checkout is wonderful!

Had a medium duty 6500 truck towed there due to the engine stopped running. Service advisor said…read moreit would be several weeks until it could be diagnosed. After two weeks in their lot the service guy called me and said crack heads came onto their unsecured lot and broke into 5 customer service trucks including ours causing extensive damage and loss of expensive tools. Crack heads returned a week later and broke into another group of service trucks. He told me that the dealer had no liability. I was also told this is happens often and they have no plans to add security, fencing or cameras. I had to have the truck shipped to a Houston dealer for the repair. Not worth the risk of using their service department.

Zero Stars...I was forced to give 1 star…read more I operate a fleet of vans and medium duty trucks, by far the worst GM dealership I have ever felt with. Left a 23 LCF 4500 for transmission warranty work 12 weeks ago, no calls from dealership on how the work is progressing, no calls about vandalism and theft that occurred from truck. Stopped in to check and was informed of cats being stolen and that we would be responsible for loss. Avoid this dealership at all cost.

Bought a really nice and clean 2014 Nissan Pathfinder from them yesterday. Drove 4 hours to pick it…read moreup and am glad we did. Communication was great and everything about the car was just as told. Good people. Highly recommended.

Mitch and his son are very responsive and sold me a solid truck at a good value. Was very impressed…read morewith how they worked with me.

Ms. Audrey has gone over and beyond with helping me and my family I feel like they are very…read moreunderstanding and compassionate and I would not want to go to another car lot because I have been pulled in so much just like family thank you so much!

I will never buy another vehicle from this greedy,rude, unprofessional so called company! The women…read moresuch as Aly and Sonya seem to be very unhappy at their job and are very degrading and rude. It is very unprofessional to get involved in personal issues of a customer and throwing it in a customer's face is unheard of. I really wish I could have talked to the owner so he could know the help he has working for him but I am sure it will come back around. Do not buy here there are so many other dealerships in town that are way more professional.

Scam artists, all of them. I keep getting mailed some lottery format ticket with a "winning number"…read moreto incentivize people to come into their dealership, just to be told that it's not a winning number, but I should still buy a car from them anyway. Fuck them. Fuck the owner, fuck the management. Your business is failing because you're money gauging assholes who don't care about your customers.

Rod Dominguez was a wonderful sales man. He didn't pressure us into buying a car. When we were told…read morewe got the funding he was genuinely happy for us. The entire company were warm and welcoming. The process was great. We got into a car that is going to much more than anyone knows. Thank you SPIRIT. You made me a loyal customer.

I bought a car (2014 Chevy Cruze) through an auction and it's up to the seller to provide accurate…read moreinformation on the vehicle. Everything seemed up to date and they are required to show the vehicle driving in a video. Besides the broken bumper and cosmetic damage. I didn't think it was a bad car. After winning the bid and contacting the seller, David Miller, to set up a pick up date. He told me the vehicle was running "hot" when they drove it to get it registered. I asked if the a/c was broken and didn't understand what he was saying because it was very vague. I told him I was coming from 5 hours away. He said he recommended getting it towed. That's all he said. What the hell?? After bringing my family of 5 to Lubbock to pick up this over heating vehicle. David Miller was nowhere to be found. How convenient. Instead a lady who could barely give me any eye contact made me sign 10 pieces of paper saying I wouldn't sue them in court plus the title stuff and this is without actually even seeing the vehicle first. Obviously something was amiss. We realized it was a lot worse than they said when she finally took us to it. It wouldn't even start, and when we jumped it, smoke was coming out of the engine immediately. We could barely load it up onto our trailer without worrying if it would blow up. After getting it to my local auto shop, the bad news came, which I figured with the treatment I received. The whole gasket blew up, very recently too which cracked the engine because somebody kept driving it. So I'm not sure if I actually bought a decent car and they messed it up the three weeks they had it, or if I just got totally screwed from the get go. Obviously I signed a contract that I wouldn't sue them (which I take full responsibility for, I should've waited to do the paperwork before I got to the vehicle). I have sent two e-mails asking for any options I might have and have yet to receive a response back. Duh to me. All in all, DO NOT PURCHASE A VEHICLE HERE. They are the perfect example of an untrustworthy, money grubbing, very shady car dealership that does not care about hard working Americans trying to get by. There's $5,000 that I will never get back. I hope they can sleep at night knowing they steal from their customers.

Waiting on my 2013 Chrysler 300 vehicle to be fixed, bought it few months ago and it shut down as…read moreit was being driven. Shane told us where to take it in a timely matter. JUST HOPE ITS BACK RUNNING SOON...MORE REVIEWS TO COME!