I couldn't be happier with my laser hair removal experience here. Ghada is a wonderful professional…read morewho truly makes you feel at ease throughout the entire process. The facility is clean and welcoming, and the results speak for themselves. Highly recommend

My mom Ghada is the best at what she does because she genuinely loves the industry she's in. Since…read moreI was a kid she has been in this industry and I love hearing clients tell me how much they love and appreciate her as a person but also as a medical aesthetic professional. An honor being your daughter mom. Kennia gives amazing facials. Magical hands that leave you relaxed and your face glowing as you leave the office. Thank you for keeping my skin beautiful over the years. Jessica is truly an artist. The faces of her clients are her canvas and she uses her skills as an injector to enhance your natural beauty while having you looked refreshed and looking younger while never looking overdone. Love you ladies thank you for being strong women that help make other women feel so empowered and beautiful on the daily!

Great place to get health care safely or testing or referrals birth control etc. Lauren is…read moreabsolutely the best there !

They have the best staff, always so informative and nice! Feels very safe and secure when I'm thereread more

Super disappointed in this spa. I have been a client for quite some time. I gave a gift certificate…read moreto my 70yo mother-in-law a year and a half ago. Recently, when she went to redeem it after services for $150 she was told that it would not be honored because the spa had changed owners. The spa looks identical to me, It's still called Skin Serenity, the signs all look the same! I'm sad that she had to fork out the money and embarrassed for the spa how it was handled. I will no longer be going back and I know that not only will she not be going back but imagine she will be telling all of her friends how this was handled. I called to address this after and was not helped other than to be told that they were sorry and could not do anything.

Just love this spa! Kathy is a professional, knowledgeable nurse injector who I would highly…read morerecommend! I've also experienced the teeth whitening and sent my mother and friend to try- everyone was thrilled with the results and the price for the service! Thank you skin serenity, a beautiful medispa I'm lucky is so close to home.

This is the worst place you can go to for laser treatment. It is overpriced, and extremely poor…read moreresults. Went there multiples times to get my face done but it was the worst thing I could have done. The lady there doesn't have a good knowledge of what she is doing. My face was bruised because of lack of of experience. Do yourself a favor and go to a different place.

I got a groupon for their laser so thought I'd give it a try. It was so great! My skin looks…read moreamazing and I have received many comments on it since I did my first laser last month. Very professional staff. Easy to book appointments and plenty of parking

Way overpriced for fillers!!!! 875.00 to 900 per syringe for Radiesse. Cheaper in Beverly Hills…read more Seriously!!

I wouldn't go to any other med spa. This is the best place for skin care and i've been going for a…read morefew years now. Last night I got my first BBL (face only) from Sarah and it was slightly painful but totally worth it! I woke up and my face has never felt so smooth and glass like. The products that they use are top of the line and it makes you feel luxurious. I've seen a few of the girls who work there for botox before this procedure and they are ALL so amazing. They're nice and welcoming which is a nice feeling for someone who is shy and not confident. 10 out of 10, Id recommend Vain.

Kara was fabulous . Very professional and great at what she does. She was well educated on what she…read moredoes !

Had a great experience with Amanda at this location, a great listener and very respectful.A…read moreprofessional for sure.Thank you very much

I have had two facial treatments so far, and loving what it has done for my skin. Lilly is very…read morenice and seems very knowledgeable and down to business. I have Rosacea and for the most part sensitive skin, and she has been awesome in trying to get to what i want, while caring for not aggravating my skin. I was looking for a place to start going for facial treatments, etc and so glad I happened upon this one. Highly recommend it!

What an amazing spa! I sent a message on I Instagram after work hours and also called the office to…read moreleave a message. I was amazed with the turnaround time. I received a phone call back from the owner Diva and an Instagram message reply within 10 minutes. I shared a bit of an update on what I was looking for as far as services. Diva patiently took the time to explain what services she provided, and offered to schedule me in for a visit. I To was seen the next day (9/5-holiday). Although, their schedule was extremely busy and there was no availability to book online. She accommodated my schedule and got me in. My experience from the moment I walked in was exceptional. As a customer I look for high-quality but also customer oriented professionals. Exactly what I received during my visit, during my checkout, I expressed how great the services were and how pleased I was. I asked to schedule five more visits, with an interested to continue receiving services. This is a one stop shop. Throughout the years I have received different types of services; anywhere for mircoblading, lash extensions, laser treatments, body massages, etc. Of course from different spas and professional. As I continue to explore search for professionals-five star services, I have finally found a spa that I will continue to receive services from. This one stop shop where I believe I will get all the services I need and more. Ody M was one of the staff there that i saw for my first visit! Very engaging experience and professional. Highly recommend her! I met with Alex, another staff member there. Great conversation on recommendations of his camouflage micro pigmentation services. Please know, he's a Microblading specialist! Follow them on Instagram great photos of their work! Meeting with Naomi in a few days, so looking forward to learning more about her areas of expertise. Great location, Designated parking lot for customers, clean, organize, and sanitary. Reasonable prices! By far the best prices I've seen with high level of services. Can't beat that! Please don't hesitate to give them a call of them up. Two spa locations, Westford, mass and Methuen, mass. Respectfully, Rachel!

Be extremely cautious with this practice regarding their billing practices. I had a procedure…read moreperformed at the Haverhill office, but the claim was billed through their Beverly location under a different provider tier, resulting in an exorbitant and unjustified copay. When I contacted their billing department to explain that the patient never even saw the doctor from the Beverly office and that this physician uses two different tax IDs, they refused to resubmit the claim correctly. Instead of addressing the error, they sent the bill straight to collections and refused to communicate further. I have since escalated this matter by reporting the incident to the Massachusetts Insurance Fraud Division.

If I could give zero stars I would... Back in August 2025 I book an appointment for October, a day…read morebefore the appointment it was canceled with a reschedule date in February which was then move out another two weeks to the 17th. I arrived at the office which was locked and 10 minutes after my appt time I called the office to speak to the service who told me my appt was canceled. I was not notified! There was another gentleman waiting who took my phone and provided his name etc to find out the same thing - his appt was canceled with not notification. Horrible customer service.

My adult children recently visited this dermatology office for the first time. While the front…read moredesk staff was pleasant and helpful, each of their appointments lasted 10 minutes or less. They both were new patients being seen for skin conditions, acne, and general skin cancer/mole check. I was amazed that all of these things could be checked and thoroughly discussed with them within this very short time frame. I waited in the waiting room for my son's appointment (my daughter went alone on her visit) to give him privacy as they are both learning to manage their own health care appointments, and are new to it. My son's appointment was very quick and he left with three prescriptions, one of which was $160 and the other approximately $90. No one mentioned to me that these were expensive medications, or offered me any alternatives until I found out at CVS what the bill would be! My daughter's appointment was worse. She left with some of the same expensive medications (again with no warning from the staff about the possible cost) and was incorrectly diagnosed with a fungal infection. She used the topical prescription-strength anti-fungal medicine for almost 4 weeks as directed, and saw no result. Her condition even worsened. She was so uncomfortable that we decided on a weekend to take her to the Minute Clinic in a nearby CVS. The N.P. there was fantastic! She asked if a skin scraping had been done to determine definitively that it was a fungal infection, and my daughter said no, that the doctor just looked at it visually. The N.P. said it didn't look at all fungal to her, and said it was textbook eczema, even showing us pictures from a medical book she had as a reference. She prescribed a brief course of oral prednisone to calm it down, and a different topical medication, appropriate for eczema. My daughter's skin healed very quickly and the condition has been at bay with this new topical medication. That alone was enough to make me not return to Northeast Dermatology. But when we got the bill, we noticed that my son's appointment was about $60 more than my daughter's, so my husband called to ask why, since they had the same new-patient visit with no extra tests or procedures. They couldn't explain why, and he asked if someone from the billing department could call him back, as they were gone for the day. We have never received a call back. I feel like the doctor appointments were too quick, and clearly not thorough enough in my daughter's case, since the doctor at the CVS Minute Clinic spent much more time and was extremely thorough in comparison. There was no attempt to discuss the exorbitant cost of the medications, and no satisfactory response when we had billing questions. It's possible we just got them on a bad day, but considering the overall experience I will not be returning there.

I had a very unsatisfactory experience here. Doctor Gibney was rushed, dismissive, and opaque. I…read morehad a small procedure done in the office that required a pathology report, when the doctor called with the results she said if " 10 is cancer my results were 9." I asked for more information and she said the results were ugly under a microscope. It was confusing and alarming while giving me absolutely zero information about what was going in my body. Unhappy, I decided to go to MGH. In the process of trying to get the medical records transferred, I had to make four phone calls, all but one was extremely frustrating. There is one phone number for 15 offices and most the people answering are not well trained and were uncooperative while I was trying to get a resolution. The test results were not posted to my patient portal after three requests. To make matters worse the stainless steel cart in the office with medical supplies was covered in stains and looked as though it was pulled from the trash.

I had an appointment today with Bryanna and this was my first time at the Wax Room! I came in for a…read moreBrazilian wax, eyelash lift & tint, and brow wax. The salon is very cute! Comfortable couches and the decor is very pretty and makes it feel warm and comfortable. The room was clean and sanitized and the table was quite comfortable. Bryanna was very friendly and she did a great job all around! I've had my lashes lifted and tinted before a few years ago but they didn't look this good!! I LOVE my lashes! Bryanna took her time and was very thorough and the prices are extremely reasonable! I also love the online booking option and I appreciate the reminder texts! I will definitely be going back to Bryanna for my waxing and lashes!!

I was a little scared for my appointment since there aren't too many reviews, but I had a great…read moreexperience. This place is clean and cute. I got a Brazilian and it was a lot quicker than I expected and less painful as well. Definitely recommend this place for waxes if you are from around this area.