The staff at Forever Memories Monuments are so kind and professional. It makes such a difficult…read moretime so much easier. I first used this company for my brother's monument when he passed 26 years ago and it is still as beautiful as the fist day it arrived! Such stellar work. I hope I never need another monument but if I do, I WILL be returning here!

ldn't say horrible business practices because tone cant can'tsay horrible hisiness…read morebusinesspracotces practicesbecause they havemt haven'tan inkling of how to run a business . Do not use this company . They do jot return phnonotcalls or emails and only want to collect your money when you finally get ahild aholdof them but then wont won'teven put a time frame of 30,60 days etc on their services . read these reviews and google and stay away ntdkuoc enO

My husband and I set up a meeting with Drew after our baby girl was born stillborn. We were…read morestressed and had so much anxiety about making arrangements for a small memorial service and he had an answer for every question we had. Drew made things so easy and seamless for us during the most difficult time in our lives. We are extremely grateful to have met him and his team at Kilgroe.

Our family cannot give enough thanks to the Kilgroe Funeral Home and their staff after laying my…read moregrandfather to rest. The staff truly made us feel comforted and cared for. We were treated as if we were truly a priority rather than a business transaction. They went above an beyond on all aspects of the planning/arrangements and on the day of the service. While I hope to not be in need of a funeral home again anytime in the near future, there is no doubt who I will be using if/when needed!!

This funeral home is excellent! My friend Trey passed last week - God bless his soul. He was a…read moreHUGE Auburn fan. Everything was Auburn related at the funeral, the employees even wore blue and orange. Flowers were all blue and orange, even his video had the pick 6 miracle second. I was complimenting one of the employees on the funeral and they said they also offer any variety of themes, catering, and you could even have a band! That is what I call Celebrating a Life!! The choices are amazing! Bravo Ridout!

After my father passed away someone suggest Ridout's Trussville as a funeral home of choice. We…read morecontacted Ms. Jaynee and she did an absolutely fantastic job explaining to us all the options that were available for cremation, and after we made our decision she handled everything for us. In a time like this, it was most comforting not to have to be bothered with handling a lot of details so her help was beyond appreciated. Everything was handled professionally and sincerely as well. We were most pleased to have chosen them for assistance and would certainly highly recommend their services.

Awesome highly recommend this funeral company. High quality professional. Good value.read more

The condition of the mosoleum where my mother is law is interred is horrible. This is beyond…read moreabsolute neglect and gone to the point of "your check has cashed and we no longer care even if you see it."

My mom recently died. She had prepaid for a funeral through Jefferson. They delivered great…read moreservice. They politely offered add-on services, such as providing a guest sign-in book, but we declined and were able to purchase outside products without issue from them, saving us money. They worked with us on everything from my niece and me doing the hair and makeup, to order of service, etc. Jane Sanders was our Family Service Counselor (title on business card), and she was fabulous.

charter has taken care of my family since 2017. they have been the best. when my brother passed…read moreaway in 2017, They were very professional. Again in 2022 and 2024. On February 29th, 2024. We lost the best woman ever, My mom in law. I called them to let them know she had passed and Cody and Donda handled everything very professionally. They went above and beyond for us and her. If I could rate more than 5 I would rate all of them. I highly recommend them.

This was the MOST unprofessional experience I've had in a LONG time. First, they said something…read morelike "I got the body downstairs, where do you want it?" right in front of my father (it was his wife who passed away). Second, they screwed the obituary up - talking my father into the "free" obit in the B'ham News neglecting to make clear that it was only an 8 line obit. He took the trouble of listing all the children's names, etc. for them, and none of that was in the paper the day before the funeral. Not only that, the obit in the paper used her middle name because "her first name was too long and that would've created another line." They actually put another obit in Sunday's paper (the day AFTER the funeral) that was correct at thier own expense. The day of the funeral, we got there and her last name and birth date were incorrect on the prayer cards and the guest book. They had to scramble and reprint everything 30 minutes before the visitation started! NEVER AGAIN, BAD BUSINESS!

I own a floral business that had a delivery at Jefferson Memorial yesterday. One of our drivers…read morecalled to let me know how extraordinarily helpful two staff members there were to her. This was a first for a driver to call with a huge compliment while at a delivery location. The staff involved were Rose and Jordan. It was added work on their part to assist. They could easily have said no but without hesitancy they helped our driver. Please keep in mind funeral homes have no financial incentive to assist anyone other than their clients. Rightly so, florists are expected to follow their rules and help make their job easier of dealing with their clients easier. So thank you Rose and Jordan for taking the interest, time and effort to save the day for our business and our client. Florists rarely get inquires to make referrals so their motivation was selfless.

I would give zero stars if possible. They are horrible people working here. They have no compassion…read moreAT ALL! You are nothing but dollar signs to them. They sit you at a table and sling a list of prices at you like you are a dog. It was like being in a used car salesman's office. The arrogance was ridiculous. Then they want to jack the price up and tell you that's a typo. I told them no it was in print and I wouldn't pay a dime more. Ended up having to have my daughter moved bc the vultures only cared for money so I was worried about them stealing her jewelry or looking for gold teeth. Then they run your loved ones over with machines because they are too sorry to hand dig the graves. We had to threaten to turn them into Montgomery to get them to stop using the road they made over our family plots. I wouldn't send a gerbil here. Go to Deerfoot Memorial. I think that's the correct name. Those folks are wonderful. Very, very kind and supportive. I wish I could have buried my child somewhere else but I couldn't afford it. She deserves so much better than being here. If I go back and the road is still there I will go to Montgomery bc I wouldn't doubt they lied to us again. This has been happening for 20 years. AVOID THIS PLACE AT ALL COST!