If you've ever wondered what it's like to spend $400 and still have absolutely no idea what's going on with your dog, this is definitely the place to go. We saw the "traveling vet" on Saturday for a routine exam and his yearly vaccines and left with three prescriptions that weren't clearly explained and a referral for a very aggressive surgery. Naturally, I had a few questions afterward, so I called Monday morning about possible medication side effects. Instead of answering the question, I was invited back in for another appointment with the regular vet. My 5:15 appointment included a relaxing 10 minutes in the lobby followed by 40 minutes in an exam room with an increasingly restless dog. Just when I decided to leave and take my business elsewhere, the doctor suddenly became available. Incredible timing. After the exam we discovered that 2 of the 3 prescriptions from Saturday were no longer necessary and we switched to a different medication entirely. Unfortunately the medications from two days earlier were non-refundable... but the new visit was going to be another $20, which felt like a nice bonus. The real highlight came at checkout when another customer decided to loudly lecture me about how rude and entitled I was while waiting with her cat. Despite asking her multiple times to leave me alone, the front desk staff chose the bold customer service strategy of watching silently while two clients argued in the lobby. Between the long waits, the surprise medication changes, and the unexpected lobby entertainment, this visit was definitely memorable. Winston and I will be exploring other veterinary options, but I do appreciate the unique experience. read more

my cat was showing signs of being sick. when I brought her in her temp was 103.5 and they were barely concerned saying it could be from stress, refused to do an xray or blood work because she was nervous so IF she got worse or I wanted that done I had to give her gabapentin and bring her back another day. I did the meds and brought her back next day, I was told her blood work was totally normal besides slightly high globulin indicating inflammation. continued to get worse through Saturday with being hot to the touch, runny eyes, sneezing and open mouth breathing. Brought her to another vet today and was told they would have been concerned with the 103.5 temp which is now 104.8, her liver labs show signs of fatty liver which was not caught by moon. Moon vet is very dismissive and unconcerned with finding answers or helping a clearly sick animal. would not recommend bringing your pet here. read more

Always super friendly and reasonably priced. The receptionist are always very helpful and if I have any questions one of the veterinarians calls back quickly. read more

I have been going over 20 years with all my pets, I just read their reviews for the first time and I am so surprised of bad reviews. I have always liked them and they took such good care of my pets. The staff is great. They where amazing when I had to put my 21 year old cat to sleep in their office. They made me feel comfortable at this hard time. read more

Really nice people! My dog has a very interesting personality and they always speak so highly of him. Plus, he loves going to see them!

The only reason I gave them 1 star is because I could not give them 0. By far the worst experience we've had at any vet and we've had dogs over 40 years. If you are thinking about taking your dog here I suggest you turn around and find somewhere else as this place is run by greed and only greed. They grossly overcharge for prescriptions and when we moved out of town they weren't willing to give our new vet in another state our dogs prescription because they can't make money off of it. They are terrible people who live by greed and do not care for animals. read more

I LOVE Moon Veterinary Hospital. The staff is super friendly, easy to work with, and they love your pet. The Vets & Vet Techs are just as loving and caring regarding your pets health. Me, and my puppy, Oakley, are very happy at Moon Veterinary. read more

We have used Moon Vet for all of our furbabies going back to the mid-1990's. The veterinary care has been exceptional. All of the vets have treated up with kindness and sympathy. We recently had our 15 year old beagle Casey put to sleep. My wife and i were both basket cases but we knew that our little guy was in good caring hands. We were able to snuggle with him on a comforter as he went on his final journey. As for the staff, they have been remarkable. Never a mix-up in appointment scheduling. Never a problem with having a vet return our call. 5 stars... read more

Brought our dog for a first visit today for a general checkup with some specific concerns, after having a bad experience over the past year with another vet. We were very pleased! Very welcoming and friendly staff, the vet was happy to take her time and answer our questions and give us tips on issues we were worried about. Our dog was also not afraid, which was a huge problem with the last vet. He seemed to enjoy it! read more

I have taken my pets to Moon Veterinary Hospital for years. Their vets are knowledgeable, kind and caring, paired with wonderful office staff and techs. read more

I have been reading reviews about bad customer service. I called to make new patient appointment and they were so short and unfriendly. I hung up read more

Vet techs are some of the rudest people in any area. Ask questions or follow up and they get irritable. Today I was told my cat couldn't be seen and to go to another vet (Spent $500 on him last week for an issue that apparently still isn't fixed) and after the vet techs typical incompetence and rudeness she started to freak out on me and call me condescending. Very disappointed read more

Worst experience ever. Seems the office staff and vets have no idea what each is doing this happened several times and it will be the last read more

My 2 dogs have been going there since 8 weeks old, they are now 2. Always rude service but I loved the vet, so I tolerated. Then, there was some miscommunication (on their part) about getting prescriptions sent to another pet pharmacy. They refused! I explained to the office manager that I own my pet's medical records. The paying patient owns that info. It is not legal to withhold. She indicated I was being rude. I found that interesting due to the practice's historical rude treatment of patients, and said I was no longer allowed to bring my 2 dogs there anymore. I have never had any debt or outstanding bill with the vet hospital, EVER. I explained, due to my sister being a Doctor of Nursing and a CNP, and father is an MD that is called discontinuance of care, in the human world at least. The office manager was indifferent, and eliminated my pets care that moment. Mind you, they both were on maintenance meds and time is needed to get secured with a new vet. No care of that fact whatsoever. STAY AWAY! Money is their motivation, not animal husbandry nor care. read more

moon vet cannot keep an appointment waited 45 min then the help was rude and uncaring. will never go back read more

My family has been bringing our dogs to see Dr. Marshall for years and have never had issues. My husband and I recently moved back to the area and started taking our 3 year old lab here with no issues. We just got a lab puppy and made an appt. Whoever I spoke with the schedule the appt. was friendly. The person who checked us in was miserable and super unfriendly. We live 25 minutes away from Moon now so it's a hike to go to this vet. I refuse to go out of my way for a company that doesn't want my business after our family has taken multiple dogs here for years. We will definitely be going elsewhere. read more

Worse customer service if you feel your pet is part of your family and want to talk to the vet they don't. They bring your pet out and hand off techniques tells you here's your prescription and pet never find out why or what is wrong. Don't complain about anything they will tell you to go elsewhere. I've been at this vet for over 40 years. Not anymore I don't like Rude people. They shut off my dogs auto ship for his food. Glad new vet could get me in. My dog is Diabetic glad I have enough insulin until my appointment with new vet. If I could I wouldn't Evan give one star. read more

We are new to Moon Veterinary Hospital and our experience was wonderful. Covid restrictions are hard, but necessary. Even with that, we found staff very responsive and positive. Discussion with doctor although over the phone, was thorough. We were very pleased. read more

Staff is incredibly rude and unfriendly. If you are that miserable at your job & lack simple customer service skills find a new one! I would not recommend. read more

I am aware it's covid year and the vets are overbooked. But my pup has died because she needed surgery.

The office staff are beyond incompetent and rude. Also, while they claim to be a hospital, they dont seem to be able to perform anything beyond what a regular vet can do and send you to a specialty vet. My pet suffered for weeks and after being called a liar over their own billing error, with an apology of "Im sorry you feel that way," I will not be back. read more

Always been great with my dogs even with their health issues. Never tried running unnecessary tests. Dr. Betlam was the best. It was heartbreaking having Dr. Betlam go to another practice. read more

I recently adopted a 3 year old dog, and from the minute we brought him home, he started violently scratching his ears, keeping us up all night. One of my coworkers recommended this place, so I made an appointment right away and they were able to get him in a few days later. I can't say that I was too impressed with this doctor. Her tone wasn't very welcoming, and she didn't seem concerned about his ears. She said they didn't look red, so it was probably allergies (didn't even take samples to have them checked). She also told me he had a heart murmur and recommended we get a $4600 test done, without giving me any details on how serious he was! I was very unhappy with this experience and I felt like I was being taken advantage of because I'm young. I took him somewhere else because the scratching would not stop, and turns out, he has an ear infection in BOTH ears, and his heart murmur is barely a level 1, so he doesn't need any testing done. I do NOT recommend going here, and I will not be taking him back here again. read more

I Love this Place! They really take good care of your pet:) Everyone is considerate and kind. Very understanding and knowledgeable! They always take care of my pets and I respect that, and owe it to them how great a place it is! And how great they are:) read more

Just tried to take my cat to Moon Veterinarian Hospital. DO NOT TAKE YOUR PET THERE!!!! My cat is agrressive when he is out of his home and around strange people. Vet told me that they would "put him to sleep" if he bit a tech!!!!! I called and told them he was aggressive when I made the appointment and that we wanted him to be sedated. They said no they had to see him first then I get there and they tell me they would have to put him down?????? What kind of vet says this???? Needless to say we walked out without an exam. Side note: We were not sure if he was up to date on his shots. We later called the humane society were he was at before and he is. If you have a new animal/stray do not take them here! I have never, ever,ever (I have taken in strays) been told they would put an animal down because of their shots. So if you have a new animal that you do not know if his shots are up to date and you think he maybe agressive DO NOT TAKE THEM HERE!!! read more

Our first visit was to have our new puppy checked over. We bought him at Rogers Flea Market (something we said we would NEVER do), bit we fell in love with him. We were concerned and asked that they check him over. I told the vet that our puppy was paying a lot of attention to his ears, and her answer was all dogs do. I found out at another visit that he had ear mites! One would think that would be an easy thing to diagnose! read more

March 2017 edit: I had to come back on here and edit my review after my last experience. We just had our dog, Shadow, put to sleep; a first for both my husband and I. Moon Vet not only squeezed us in on a Saturday (Shadow was unable to walk at this point so it was a "need to do today" situation) but gave us as much time as we needed before and after the procedure. This was the second time we saw Dr. McCune as we had taken Shadow in back in January 2017 to get her opinion on if we were nearing that time. She was fantastic then and just as fantastic this time. Prior to the euthanasia procedure, she told us what to expect (I didn't realize Shadow's eyes would remain open even when sedated!) and listened to us, even our stories about Shad. She never rushed us out of the room but showed us she understood and cared. The vet tech totally explained all options including the option we chose of a group cremation where the ashes are spread on the same farm as where the crematory is located. We also were able to get a paw print and it is beyond what I thought we would get to remember our buddy. Add to that the mail brought a sympathy card individually signed by the staff members. It made me cry happy tears for their kindness but also sad because I miss that old dog! This card is just one more telltale sign of a great vet clinic that not only cares about the pets they treat but also the people. ________________________________________________________________________ My husband and I have 12 pets total - 4 dogs varying in age and size, 5 cats, and 3 birds including an African Grey. 9 of those pets have only ever gone to Moon Veterinary Hospital since we adopted them. Dr. Marshall and Dr. Betlem, who I have had the pleasure of seeing on different visits, love their jobs immensely. You can tell in the way they deal with different animals - Dr. Marshall is a puppy fanatic and Dr. Betlem loves everything but really loves the less common animals. It is so nice to have an avian vet on staff (Dr. Betlem) since we have birds that we want to make sure are healthy and then also have a baseline in case they begin to show signs of illness. Dr. Betlem even gave us tips on how to handle our birds in case we need to do something drastic to help them or calm them. While sometimes rushed and therefore they come off a little rough, the front desk ladies will work with you to make sure your pet is taken care of and you can tell they love pets too. Everyone seems to "know" us since we're in there maybe once every 2 months with a different bunch of pets each time. We had one cat who was feral and still acts that way even after taking her in at a few weeks old. We had her treated the same day we found her and they helped us find solutions to get flea treatments she needed but was too young to get and remove the eye infections she had while keeping in mind cost. About a year later, we took her in to get a set of shots needed prior to spaying. Being feral and skiddish, she was not pleasant and cuddly to take out to examine and give shots. Dr. Betlem offered to give her those shots while she was still sedated after spaying to make it easy on all of us (owners, Dr. Betlem, and vet techs). He even took special care in making sure she'd heal well because we hardly ever see her around the house let alone get to hold her to check sutures. She healed very well even to the point she was jumping on things the day after the procedure - yes, bad, but you can't stop a feral cat from doing what they want to do including jumping to high levels after just having major surgery! Dr. Marshall helped us with one cat who has constant chest congestion due to herpes (super common in cats). This cat will not eat soft food or treats, therefore could not be pilled regardless of what we tried. Dr. Marshall recommended an antibiotic shot that works wonders. We have to take him in about every quarter just to get the shot but it works so well. Now if only we could get him to eat all the L-Lysine in his dry food to avoid the outbreaks, we'd be good! We will continue to use Dr. Betlem and Dr. Marshall as long as they are at Moon Vet. The only thing I would recommend for the business itself is to work on appointment schedules better and to allot time for emergencies. I have had to wait upwards of an hour and a half after my appointment time to be seen which can be stressful when you have a bird, a cat and a dog all waiting on the appointment. But the service is great so you win some and lose some. read more

Took my birds there when I first started rescuing them. First bird was paralyzed with broken back & never given pain meds. Second baby bird I was told had something wrong with her toe called bumble foot & he just put a bird down the previous week for same thing. She does not have that! Third bird I was told had mites, but luckily at this point I realized I need to start going elsewhere. Followed up with a vet who ran tests unlike MV & it was a bacterial infection. Also, whoever attempted to clip my baby's birds wings, was supposed to do a slight clip, but HACKED her wings. They cut them completely wrong so she will never be able to regrow flight feathers and be able to fly. I took her to a specialist in another state and they were floored at what they did to her wings. How sad for a bird that can live for 60 years to be stripped of this. Very disappointed in my experience with my birds here. read more

My dog for many years suffered with a horrible ear issue they could not fix. At one point one of the vets looked at his ears said they were so bad ( bleeding and swollen shut) there was nothing she could do and just gave me more steroids to give him (she didn't even try cleaning them out). At my wits end I tried another vet and they found he had a serious ear infection. After a few professional ear cleanings his horrible pain and suffering finally had been cured. I still feel guilty I stayed with them for so long for a condition that was easily curable. read more

Great visit to Moon Vet. The receptionists were very friendly and both Drs were very helpful.

I have 5 animals (4 cats & a dog) and I have had nothing but positive things to say about Moon Vet Clinic. They have always gotten me in at a moments notice if needed. Pricing is reasonable. They have been attentive and have taken lots of time to explain things to me to make sure I understand. They also are very accommodating with faxing information to my pet insurance company. I have friends that are vet techs with other facilities and they also recommend Moon Vet Clinic. I wouldn't go anywhere else! read more

I called office, and long story short, staff answering phone was extremely rude, confrontational, and unhelpful. Set apptmt and went in at scheduled time. Checked in and waited a hour. Then they told me all the doctors had gone home. I asked for a refill on my cats medicine, which had been the purpose of the apptmt. The tech was very nasty and rude. She then said she would have a dr write a rx - lo and behold, all the drs had NOT gone home. She wrote out the rx, had a dr sign, and I left. The rx looked wrong, but I'm not a dr. Took it to pharmacy and pharmacist said medicine didn't exist. I understand an occasional mistake, but this level of incompetence combined with the level of rudeness is unacceptable. read more

I just recently moved to the area from Boston and started taking my dog and cat here. Every single time I've called, about 6 over the last year, they answer the phone and say ask if I can hold right off the bat. One time I was on hold for 14 minutes so I hung up and called back and I was on hold for another 12 minutes! This last time I called and said my dog has a large lump on her side that she is starting to lick and its really bothering her. I was told in a "I don't give a crap voice" that they were totally booked the rest of the week and I could call back tomorrow morning and book an emergency visit for twice the cost???? Really? No thank you. The vets have always seemed nice when I was there but the front desk staff is terrible. Every time I've been there I've had to come out after seeing the vet and wait another 20 minutes until they can check me out. It's always a 2 hour ordeal taking your animal there if you can even get an appointment because they overbook. I'm done with this place. read more

I found Moon Veterinary through Animal Friends program to neuter/spay my puppies. This place is very professional and caring. I waited a couple weeks before posting my review to make sure my puppies recoveried well and they did. They are back to normal. I really liked how the person checking me in for service was able to look at my puppies and tell me her thoughts. There were NO scare tactics or pressure to get other services which I appreciated. Although this place is a little drive for me I would definitely use them again. And their prices are reasonable. read more

If you work a typical 8-5/need flexibility this might not be the best place for you. I tried to call Sunday evening when my puppy first started experiencing symptoms but they are closed so I called at 9 am (30 minutes after opening since I was in a meeting) to try to make an appointment for my dog that can't use her back leg and is limping and having a hard time balencing and is clearly in pain. I was told she couldn't be seen for at least a few days. The emergency vet when I called to go in said that since there wasn't a clear reason why this was happening (falling/cuts/etc.) that it wasn't an "emergency" it would be in my best interest to see a regular vet. I called my normal vet back in Columbus (I'm only here for the summer) who agreed. This office isn't very flexible with a typical 8-5 schedule and doesn't let you drop off/pick up pets at the end of the work day that need to be seen and also won't work with you to get them in. A similar scenario happened after both of my dogs had a reaction to their lyme/lepto shot there and there was nobody to contact at the office since they closed after my appointment on Saturday. I had to spend a lot of extra money to take them to a different vet who was more than happy to help squeeze them in and give them an anti inflammatory/nausea injection to help with the reaction. I will be driving 3 hours back to Columbus this evening after work to have my pup seen after hours at a vets office there who is more than happy to squeeze in my pup who is clearly in pain. Becoming a patient at this office was clearly a mistake as I should have researched other offices with more flexible options/hours/techs on staff for reactions or emergencies. I won't be back since it's easier to drive 3 hours to and from somewhere else to be seen and wouldn't recommend to anyone new either. The only positive is the vet we actually saw was fantastic. read more