We have had amazing care here. Very kind staff, clean facility. Especially end of life with our first kitty. Now we. Bring our newer guy, no question read more

They upsold me their "Wellness" plan, with the understanding I could cancel anytime. Lo and behold, you cannot. We had to have one of our cats put down since we started this plan, but still have to pay for another 6-7 months since they lied to us. Not to mention that while trying to cancel, I got hung up on once, and the second persons phone kept cutting out to the point that I could barely make out what they were saying. So now I am stuck paying for a plan I do not want, and 1/3 of that is for a cat that is no longer with us. Additionally, the only real advice we got when he was sick, was to wait and see what happens.​ read more

We went through the emotion of knowing the cat was going to be put down and were expecting this. A person came into the room and stated that we had a choice to put cat down or get exam first. We knew an exam was pointless so we said it is time and the woman agreed. Then two different women came in 40 minutes later and one said we will not put cat down without vet exam. The cat is almost 17 years old urinates on everything constant fever and sneezing, obviously time. Then one of them got loud and bullying voice and the other started using a stethoscope on the cat. She said she wasn't going to put cat down and they do not do that in Banfield. I said we are not paying for this and the bully with the nose ring said, " ok, you do not have to." We got cat and the two went and hid in an office. I do not think there was even a vet there. One was pretending to be one but the other spoke as if she was not. They wanted to scam us into useless exams and then were not going to do what we were there for. They put us through the emotional of being ready to put the cat down , then refused to do the job. They are sick and demented. read more

My chihuahua was experiencing pain in his paws. Vet x-rayed him- no issues. Vet suspected lyme disease. The lyme titer was positive and he was treated with an antibiotic. Completely healed!! So thankful for the care he received. read more

Banfield in Warminster needs to be shut down for incompetent veterinary care. DO NOT get sucked in to a WELLNESS PLAN! My cat had a dental cleaning and was OVERSEDATED. They called me to say they "couldn't wake him up". Even though they did bloodwork ahead and saw a high white cell count and went ahead with his surgery anyway. In addition, my pet had rectal bleeding the whole time he was at Banfield. They did absolutely NOTHING to find out why - no meds, no change in diet, and no X-Rays. I was forced to seek alternative veterinary care in order to save his life. It turns out, he has Lower Airway Obstructive Disease, the lung x-rays showed a white spot on his lungs. He is now on steroids with another vet and is doing fine now. Banfield also put unauthorizes charges on my Capital One card, a card that was not even activated by me, so that is now a fraud dispute, in addition to the animal neglect charges. It's WEIRD that they examine your pet OUT OF SIGHT and not in front of you! read more

Took my cat to Banfield Robinson yesterday. The positive- the staff was friendly, organized and professional and the wait time was minimal. The cost was what to expected and standard The negative and the reason why I will not be returning. I do not know if all Banfields are like this or only the one at Robinson, but their process - they put you in a room, the vet tech comes in and gets a history, then - they take your animal to another room for the exam. The customers (me) are not allowed to accompany their pet for the exam. I have NEVER encountered this. The vet then brings the animal back and in my case, I have to question if she even examined my kitty. For one, she never mentioned about my cats dental needs. All the others vets that I have taken my kitty to have mentioned. Yes, I know she should get her teeth clean, but that is also very expensive. When I was finally able to download the physical findings (a day later), there was no detail about the specific findings AND they mentioned by kittys weight was "ideal". That is not true. She is a little chubby, all previous vets have mentioned that. Also, at this time, the vet didn't even ask me about my cat's routine. I really have to question whether my cat actually received an exam. Also, one other thing to mention - they sure do push their wellness plans. I did do research prior to me going and there are many negative reviews about this. I had to ask the price (it is not listed anywhere) and the price is ridiculous. I did not sign up for it. I will not be returning to another Banfield. Now, time to find another Vet read more

First of all I had a 10:30 appointment for drop off and could not pick up Ladybug until about 4:30. She had runny eyes and I was just looking for some relief. Without offering any treatments whatsoever to control her condition I was told that they would have to perform tests to make sure there was nothing wrong. I explained that I wanted to try a standard cure of some sort but they insisted that tests were required. It's a money making racket where they oversell you like a car repair service writer. It's all about getting more money and not giving you the service that you asked for. Never going back there! The only reason I gave one star is because I could not post this with a zero rating! read more

Banfield Pet Hospital - Veterinarians Near Me - Pittsburgh, Pennsylvania

This location is OK. I've had some bad experiences at other locations, and left suitably bad reviews - overselling their services, and talking down to me, as well as being overcrowded and disorganized. Still, and contrary to so many other reviews of this location, it seems OK - I still don't entirely agree with Banfield with a company - but this site seems OK. It's relatively quiet and the staff have all been real nice, and my dog has seemed perfectly fine with the experience. What is clear is that they are operating at over capacity/understaffed here like so many other places - things do take longer than you'd expect, and you sure better have an appointment - whilst I was there, the person answering the phones was making sure that walk-ins during the afternoon would not be a good idea. But again, OK - no real concerns about this location. read more

Banfield Veterinary Hospital inside PetSmart in Cranberry PA on Route 228 missed a diagnosis that would have killed our Labrador 1.5 years ago. We sought a second opinion and that vet saved our dogs life. He had congestive heart failure. Now we have a new puppy, a cockapoo, who showed elevated liver enzymes. Tests were redone with levels increasing. The vet wanted to wait and see. So again, we got a second opinion. Our dog had a parasite. I got out of our contract with Banfield, paid over 600.00 dollars. I asked for an itemized receipt which I did not get. I sent a complaint email that was responded with, we will send your email to the appropriate department. That was two weeks ago. Banfield is a money hungry machine with poor veterinary care. The icing on the cake is that they won't get back to me to substantiate their over charging. I am considering getting an attorney. Don't use them. read more

I rarely write reviews on Yelp, but I made the mistake of not reading their reviews before going here, please learn from my mistake and avoid this place. I got my golden retriever Max 2 months ago, he's perfectly healthy with just minor ear infections, up to date with all the shots. I just moved to the area, so I'm looking for a vet for a general check-up of him. They are the first one that popped up on Google search, and they offered a free coupon, so I went with them. Right off the bat, the staff was really rough with my dog. Max was scared of the place and did not want to go in, the staff literally dragged him in with the leash. When I was checking in, I heard screaming and crying of other dogs coming from the rooms down the hallway, which was unsettling, I probably should have left right there and then, but I waited a while for this appointment so I did not want to give it up. An hour after I gave Max to them, the vet called me saying they want to do a couple check-ups, which come up to $200. I thought that was fishy, but still wanted the best for Max. So they went ahead with the rabbies vaccine, the worm checks, ear checks, and the full body checks. After 2 hours, I got Max back. Max was lethargic, and could not walk straight. I thought that was from the ear cleaning, so I did not think much about it. Right after I got home though, Max started having really bad diarrhea and pooping 5-6 times an hour. He was also shaking his head every 10 minutes, still scratching his ears like crazy. The poor dog was sleeping so much, if he's not sleeping, he's having his diarrhea. I called Banfield the next day, they had me bring Max in for emergency check-ups, and they told me he was having reactions to the Rabbies vaccine, and asked for $30 more dollars to stop the reaction, which I did pay for. Ever since Max has been back, he has not pooped normal even once. I'm taking him to get checked out at a different vet tomorrow morning. Only now I read through the dischrage paper carefully, they did not list out the details of the services they have done at all. This is a sketchy place that tries their best to suck out every cent from your wallet. AVOID. read more

I just took my 2 fur babies to the Benfield Pet Hospital in Robinson.Township Pittsburgh... Since my regular vet is no longer there, I had the misfortune to get Dr. Anit... Her attitude was very offensive... She didn't want my dogs to get near her... She is a VET and deals with ANIMALS!!!! if she doesn't like the dog jumping on her why is she a VET??? after a 5-minute interaction with her, she left, and the tech came in. I told her what happened, and she replied that it was a nice way to tell me she didn't like my dogs to jump on her. then, (it gets better) she tells me she didn't appreciate my dogs jumping on her when she first came in... OMG! why are these women working in a vet's office... The question is... Are they like that with everyone or just with me because I am a minority??? This is my LAST visit here. read more

My dog died because of their lack of expertise in treating a diabetic dog. Bedside manner was not good, you could never get in, my dog's teeth would chatter he was so scared to go in there. He thankfully was treated by a different caring animal hospital when he passed. The icing on the cake....YOUR STUPID CUSTOMER SERVICE PEOPLE charged me for the rest of the year for my DEAD DOG. Are you kidding me. You suck and I hope some consumer agency corrects this injustice. What the hell? read more

This place is AWFUL. It's disgusting and DIRTY. I saw a staff member wearing shoes with no back Literally their feet were out. In a HOSPITAL. Also I saw the staff EATING food where they do procedures. Totally unprofessional. They don't care about your pets. Banfield is OK as a company. But this location is dangerous avoid at all costs. DON'T GO HERE. read more

They were excellent, I had never been there before and my dog was very sick and they got me a morning appointment. They were great to work with, discuss pricing with you every step of the way. Very impressed with the kindness and helpfulness of the staff. read more

My daughters 25 year old turtle was extremely sick and we called over 40 vets and nobody would see him but this location was willing to see him. Thank you so much for caring enough to see Franklin and to help get the treatment he needed. Amazing staff and so caring. I highly recommend this location. read more

I wish I could give negative stars. Worst place ever. My dog had a dental clean 2 days ago, then he had diarrhea next day, and couldn't walk at all after that. We brought him back to see doctor, we've been told it's not emergency and we waited 6 hours in lobby. No matter how uncomfortable noise my dog made, no staff cares at all. Finally we met the staff, again, we've been told it's nothing to do with the dental clean, and if we want to find out why, we need to pay 250 X-ray first then follow up with other exams. They never thought there could be a possibility that it could be their fault at all. We've put him on the stupid health plan from the first day for 5 years. No one tells us anything about during every annual exam, but hey, here you are, your dog can't walk after dental clean, but we don't know why. read more

My dog had developed diabetes and we went to Banfield to get that sorted, as the plan was still active. Long story short, a week and he almost died. They blamed his lack of eating on a mystery GI issue, kept pumping fluids into him and gave us the wrong amount of insulin. They said it wasn't ketoacidosis, it was this odd GI issue they somehow couldn't diagnose. We even did xrays and it showed no issues. He was there daily. I had to shove food down his throat so he could eat. He was finally holding food down but not eating on his own. He literally had all of the signs of keto. Finally we took him to a private vet who diagnosed him with KETOACIDOSIS. His overall state was critical, he was literally dying. That vet put him on the correct dosage of insulin and he started to make major improvements that day. There was never a GI issue. Banfield has inexperienced vets who are more concerned with money and general numbers than pet care. It's incredibly corporate. Their incompetence nearly killed my dog, who's only 7 years old. A team of doctors dismissed the obvious, one even told us that it'll "take time." Please don't take your pet to any of their locations. Another banfield location, a few years ago, overdosed him with heartworm medication even though I told the tech he wasn't due for another two weeks. That could kill an animal. They refused to talk about it and gave my mother a free dose of a topical flea medication as compensation. Some locations may be slightly better than others but it's not worth the risk. Please take your pets to an actual practice, it's worth the extra cost. read more

Well this place certainly wins for absolute worst vet clinic I have ever been to. They have a sign claiming sick or injured animals will be seen first...I guess we have different definitions of sick. My dog had been throwing up for three days....but three hours of waiting and he still had not been seen. The clinic staff had time for coffee runs and cell phone breaks though. The front desk people were too busy upselling people on their ridiculous wellness plans to actually check people in. My sick dog was barking and one staff member walks by, "great, just what we need today." I left after calling every vet clinic in the area begging for an appointment. Infuriated doesn't begin to describe my feelings. This place is absolute bullshit and it's incredible that anyone chooses to take their furry children there. read more

After my dog's visit today to have dental cleaning, I was told that she was not healthy enough for anesthesia. Fine, I understand she is old and kidney problems. So she did not have the dental cleaning and will not be having dental cleaning anymore. The problem is that I have a wellness plan for her that includes dental cleaning. I can't downgrade the plan until next February. This is June. So in essence I will be paying $120 for dental cleaning that will never happen. read more

This place is the worst. Takes half an hour for me to even pick up my pets medicine even after calling a head. Do yourself a favor do not take your pet here. Worst customer service, the doctors are morons and it takes forever to do anything. This place stinks read more

I am not one to write reviews-however after my experience with this place I felt very compelled to write one. Yesterday, my dog Pepper was at an emergency vet (NOT Banfield). She injured her ear somehow and needed to have her head wrapped with gauze, sport bandage etc. The vet at the emergency hospital advised me to call and make an appointment with my normal vet (Banfield). I called, and my appointment was supposed to be for 630 today-when I called to confirm this morning the lady over the phone told me that: 1) The appointment was never made-even though that is not what I was told the day before. 2) That NONE of the vets there felt "comfortable" doing "this type of head bandage" because "none of them had ever done it before" YES you are reading that correctly. My dog has an EAR INJURY- this is COMMON in dogs. This head bandage is ALSO VERY COMMON- it is similar to if a pedigree dog gets it's ears clipped. It was literally taking gauze, taping the ear back, and wrapping it in sport bandage. I would stay FAR AWAY from this place. Incompetence at its FINEST. read more

Exactly what you'd expect from an animal clinic inside a PetSmart and owned by the Mars Company (yes, veterinary care from the company that brought you M&M's). We took our dog there for a one-time scare just to make sure he was okay and let me first say don't even bother to send paperwork or anything over - they didn't even check his shot records/information. They did a very quick check-up in the back room, so I didn't even get to know what exactly I was paying them for. The technician came back to tell me he was perfectly fine, but then started listing off different tests they could run and the prices for each. Obviously, I'm thinking he's fine - I passed on any additional service that would add to our bill. I checked out with just the bare minimum and it came to $40 - for absolutely nothing. Overall, the staff was 'okay' but you could tell they weren't the animal whisperers you'd find at your local vet. In fact, they were probably the 'C' average students in veterinary school that just squeaked by. I have called and scheduled my dog's annual check-up at another vet as I feel more comfortable with anyone other than the lack of knowledge Banfield Hospital provided. read more

Year and a half in, no complaints. Robinson clinic at PetSmart. Have had surgery and vaccines done throughout. Tried using Vetco (Petco) recently and ran back to Banfield instead. Don't have a lot to compare with besides this, but happy so far. read more

You read the BBB reviews or the Online horror stories about peoples' experiences at Banfield and one would think going to one was pet-suicide. I'm happy to report that at least in the case of this particular location, the scary stories do not apply. Several of my friends bring their pets here and I too take my dogs in for regular care and emergencies. I have two pugs, and the main vet loves and knows the breed very well. The staff is efficient, albeit if they had a cranky customer before you they might not recover as smoothly as they should. But overall I know I am getting reliable vet care for my puggies and that's my main priority. Doesn't have to be pretty or fancy, just safe and reliable. read more

Moving to a new area, I needed to find my babies a new doctor. After a month of researching, my manager recommended Banfield. The staff is friendly and courteous, take time to explain what their doing and answer any questions you have. They also have a wellness plan available and that I took advantage of. It's well worth the money for what you end up saving. read more

Banfield Pet Hospital - Veterinarians Near Me - Pittsburgh, Pennsylvania

I've been bringing my dogs here for 8+ years and the service gets worse and worse. Today I found out, over the phone, that my dog got diagnosed with luxation of the knees in 2018..WHAT? 2018? So all this time I could have been proactive with limiting his jumping, stair climbing etc. I know they didn't tell me because i would have remembered that. My decreased dog had that and her knee gave out so i would have remembered that diagnosis with this dog. I got offered a supplement today over the phone that the Dr said some don't believe works but I could try..AGAIN, WHAT? Then when I go to pay, the bill doesn't have the supplements on it. The receptionist goes to ask and finds out they don't have it for his size..WHAT? Why wouldn't you double check before offering it. I asked a question about his shaking post appointment and got no real response or reassurance. So disappointed!! Recommend finding a different place. read more

Took my cat here for a year. Today I took her in for an appointment and they said I had a drop off appointment. They kept my cat in a room full of loud animals for 7hrs and then tried to give her her shots/get blood work. Obviously my cat was stressed and had anxiety at that point. They also did not give my cat a place to go to the bathroom so she peed in her carrier. When I got her back she was shaking and sitting in her own pee. Will never go back read more

Caring staff, knowledgeable vets, miss the old chief of staff who got promoted, though. Has their own entrance, so I don't have to bring my pets through the store itself on the way in, which I appreciate. read more

Do not get wellness plans, they are heartless in their billing... I wish I could award negative stars. . I had to put our family pet dog down due to many incidents of severe panic biting. At the time, I asked and pleaded many times to make sure that everything was stopped and cancelled to save my wife the repeated trauma of the memories, The dog was adopted by my youngest son who passed away 4 years ago. They assured me at the store they would cancel the wellness plan and not send any emails regular mail or phone calls. I had no problem paying the fees and charges for the sad, but necessary, procedure. . 3 months later I find out they are still billing us for a dead pet. When I call to resolve this, they insist on talking to my wife. That is THE ONE THING I tried to avoid. Its like they want to rub her nose in our dead son's dead dog's memory. This is not even close to acceptable. . I find out now that there are 2 more bills scheduled to come out before the plan's original term is done. So the first question is, is it worth $250+ to try not to reopen my wife's grief? And second, will they call us to renew the plan? They seem cold enough to do just that. read more

We have been going to Dr. Morse for years. We followed her from another location. You will not find a more skilled, caring, friendly doctor anywhere. The staff is the same. We drive all the way from the North hills past many vets. to see this amazing women and her staff. I would not trust our animals to anyone else. If you have small and fuzzy she does care for them at an expert level. read more

Everyone there was very accommodating and helpful! I was given the best deal and was explained the how and why to all of my dog's treatments. Signed up for the wellness plan and will definitely be bringing my pet here again! read more

After reading other reviews I decided to add in my own as the negative ones are very similar to mine. I also don't leave reviews often and am very understanding of the high stress vets are under. This situation became really emotionally debilitating for me and I am going to share. I just moved to Pittsburgh and brought my 11 year old cat with me. She wasn't doing well. I brought her in and signed up for the wellness plan. I thought it was a monthly fee that covered basic costs. But in retrospect if feels more like a credit card. They ran all basic tests which is what I asked for. They said everything seemed fine and gave her an antibiotic for her stomach I think, because she was having pretty constant diarrhea. A few days later and she was clearly dehydrated and not getting any better. I took her to another banfield location and they said to take her to the ER. I did. The lady at the ER informed me that on the records from the Robinson Banfield there had been bacteria that suggested a UTI. I wasn't told this, and also not given the medication for that. I was given different medication from the ER. I was very confused as to why I wasn't told this or given the proper medication. I ultimately returned to the robinson location and was understandably frustrated and, in defense of my pet and myself and my finances, asked what was going on and why I wasn't originally told about the UTI. They met with me and explained. She did say that she chose not to tell me about the bacteria because she didn't think it was an issue. This all was very confusing to me. But I trust vets. I'm not a vet. I went home with more meds. They didn't work, and she got worse. Ultimately my options seemed minimal. I did not have the ability to pay for 1000s of dollars worth of tests to find out more, and the potential diagnosis would also cost more than I could afford. So I was forced to put her down. I loved my cat. I thought I'd have her for a good few more years. I am traumatized, like any vet or pet owner knows about, and still very raw from the experience. As anyone knows, euthanasia is expensive. I had to pay 200 dollars to put her down, and get her cremated. In the aftermath, I realized I would have to pay monthly payments on the wellness plan for a year at least. I tried to ask about cancelling the plan and learned that it was just a monthly payment covering all other expenses that I wasn't paying for up front. I truly did not understand this agreement, and honestly initially, I didn't expect things to get this bad. If I had realized it, I would not have signed up for it. I think when they sign you up they should be more clear about this. I spoke to one woman at Banfield Robinson who I think was the main person I worked with. She begrudgingly waived half the payments, but I'm still paying 47 dollars a month until February. I still didn't feel that this was right, being that I was given the runaround during a very already stressful time and it seemed messed up for me to be paying monthly for my cat who has died. I tried reaching out again via the number and protocol they required me to, and didn't hear back . I finally called again at the location in Oregon and the lady told me she'd submit the complaint again. But I told her I had submitted the same one three weeks ago and was there anyone direct I could talk to. She said I could call the main location my cat was treated again. So I tried it. The woman I mainly worked with ultimately shamed me and yelled at me. She told me she did not get back to me about the complaint on purpose because she wasn't giving me anymore. She also told me I made her staff cry and wouldn't engage with me anymore about the issue. I felt very manipulated. I felt like I was being accused of lying. I was surely not perfect the day I went in with my cat, my trust was fading in their treatment. I did not yell and scream I was not unprofessional. But I demanded answers. I think its my right to demand clarity on an issue involving the medicine and treatment of my pet. I could not handle speaking to her anymore and hung up. The emotional weight of losing my cat opened up again. I am incredibly traumatized by whoever I spoke to, and I have given up fighting for what I Think is the right thing. I did not deserve to be spoken to in that way. I did not deserve to be ignored. It was manipulative to be essentially demonized for being upset and vulnerable because I was losing my pet slowly, and confused by the treatment. At the end of the day I realized this is a huge business. Up until now I always went to the local small town vet. And that is what I will do when I finally get a new cat. I don't recommend this location, or company. And at this point I hope the person who talked to me considers the emotional impact of demeaning people who are in grief. It is not always easy doing this job, I know. I have friends who are vets. But I was paying you. And you messed up. And now I'm stuck paying you. read more

This location has always been great for the past 8 years. Within the past year service and quality of care has dropped drastically. This location has become very dishonest and gives horrible exams. They do not call prior to the visit like they say. When you ask for the information in regards to a teeth cleaning they say they will call and do not. The last exam my dog who has what they have referred to as a significant heart murmur was not noticed during his exam. When I asked how it was they said oh and had no clue. When I called to complain about this last time not calling and two days after the apt getting an email saying I no showed. They told me cause the computer said they called and left a message both times. The first one I called them 5 min before close and they said "we were just going to call". I then asked for a manager they got another person who when I asked about leaving and getting a refund for the wellness plan teeth cleaning they refused. I was told she is not the manager. She then told me the only way to speak to the manager head physician was to bring my dog and make an apt for an apt. This is just the run around and taking no accountability for a bad employee. The woman also said that they will mark on my account to only email me and will no longer call me because my phone has issues. When I said this is not going to work I was hung up on. read more

I went to this pet hospital#0586 just for the Bordetella vaccine for my dog, I was not informed it would cost $68.30 at the front desk until I was in the room with the Vet/tech. I was going to leave the room at that point as I released it would cost $68.30 for a vaccine, which was doubled compare to what I would normally pay for $31.00 at the animal clinic. I was told that because the vet touched my dog, I had to pay the office visit for $40.95 even after I decided I do not want the shot anymore because they are over-priced. In fact, neither the Vet nor the assistant touched or did any physical exam to my dog. The vet and technician were going to let me go without checking on my dog or "touching my dog" after she did the vaccine, but still requiring me to pay for it. The veterinarian also gave me the wrong information for the cost of dental cleaning that I was interested in. She was telling me it would cost $500-$600 without wellness plan, when in fact, it would cost less than $250. I felt like it was a tactic to sell the wellness plans. It was such a hassle and rip off. I would never go back again. read more

We had scheduled an appointment at the Banfield Pet Hospital located in our local Pet Smart as soon as we saw a worm in our new eight week old puppies stool. I reluctantly scheduled this appointment at the Hospital located in Pet Smart because I had heard for years how they were price gaugers and gave horrible service. I decided to put all this past advice on using Pet Smart's veterinary clinic aside due to the fact that I wanted to treat the worms rapidly and these were new dogs and I am in a new town. This was a poor decision on my part and I have to accept that since I should have listened to all the past information I had recieved on Pet Smart and it's veterinary services. I printed out a coupon online which stated the Exam would be free and in the small print it said, 'for one pet only', but the receptionist gave us the free exam for both dogs I took in. The receptionist then told us the full set of shots for the older dog would be $120.00 and the younger puppy could only recieve two shots at his age so his cost would be cheaper. Our appointment was at three o'clock so we arrived fifteen minutes early. We were not seen until three twenty five as several women constantly cackled in the back room that we saw through a glass window in the door and others returned from a smoke break and then caught up on gossip as we waited. The veterinary tech came in to the room and explained that for all the shots and the worms our bill would be two hundred and eighty dollars. I explained how this was odd since the full set of shots for one dog was only one hundred and twenty dollars and the other dog was only getting two shots. She showed me a huge screen and said she could go over it and then proceeded to tell me that if I wanted to give the dogs two shots of Benadryl it would be forty two dollars more and that would prevent allergic reactions. Having a background in healthcare I saw and recognized that she already had the Benadryl on the total bill and had it listed under it's pharmaceutical name of Dephinhydramine. I pointed that out to her and she said, "Oh yeah". I realized then that I was in a system of switch and bait and oversales techniques with a huge splash of upsell. I finally agreed to the price if it included the cutting of the larger dog's nails which is another reason that we set up the appointment while having told them the day before over the phone that we wanted the dog's nails trimmed. When the dogs were brought back out to us I noticed it's nails were not cut. We now had a Doctor who I guess was there version of a hard line used car sales closer who told us that she would not and could not cut the dog's nails and she would be fired if she cut the dog's nails and didn't charge us. I said, "What are you talking about?" I agreed to the price with the nails included. She then informed me that my veterinary tech was a "student". I told her that didn't matter, "In business you stand behind your representatives". She then dropped the bombshell that the younger puppy hadn't been treated for worms yet and that that would be an additional charge. That was the whole reason for the quick appointment and the main reason for the appointment and the main consultation with the tech for the cost of the appointment. At that point I wanted the Vet tech to come back in and verify what she had told me and the supposed Doctor said she was not going to go get the vet tech because she didn't want me to 'yell' at her. I said, "I'm not going to yell at her, I just want her to tell you what she told me." This was classic car salesman behavior of having sold you some bull crap and in this case having already shot up both my dogs, thereby obligating me to the three hundred dollars and not having the main purpose of my visit attended to at all. I complained that I wanted to see a manager and the doctor said okay and then immediately told me that the manager wasn't there. Then the Pet Smart manager comes over and he says, "We have nothing to do with this hospital!" I would deny any dealings with them myself as a businessman as well. Then the doctor tries to insult me by telling me that she will cut the dogs nails for the agreed upon price if I agree to never come back. Yeah, I guess it's hard for her to have someone REPEATEDLY ask for what they were promised. I said, "I surely will never be back." So I guess her getting fired for cutting the dog's nails for "free" was a lie like all of the other verbage that came out of their mouths. The bottom line is. I recommend a local Veterinary Doctor over this fast food car sales operation that Pet Smart has running out of their facilities. This experience was a nightmare of unequaled proportions in regards to customer service. If you take your pet to Pet Smart to obtain veterinary services then don't say I didn't warn you. read more

beware!! The Wellness Plan is a HUGE rip off. do not buy the wellness plan. i got stuck paying for the entire year after my beloved pet died!!! read more

Terrible- my dogs been going there for his entire life about 8 years. Had an appointment this morning for shots. My daughter left school to drop him off. I was tied up at work, I called to let them know my daughter was almost there. Lady that answered the phone at the robinson pet smart said is she 18, I said she's 17. She said we can't except him she had to take him home. Omg no one ever told me that in the years Ive been going there. I cancelled my plan and I am so upset. I posted this on my FB page got tons of similar hits for terrible treatment read more

I would definitely look elsewhere for a more suitable vet. Each time you visit, expect to sit in the waiting area for at least 30-45 minutes(we've gone early in the morning on weekdays, in the evening on weekdays, and at various times on the weekends, and it was always a long wait). Every time we went for vaccinations, we declined the Benedryl that they offer(at an additional charge), as our dog did not react to the first set of vaccines that the breeder had given her, and had no reactions to any of the vaccines at all, and twice they actually handed us a bill for the Benedryl shot anyway. They generally seem as if they don't even keep records on the animals. Not to mention the fact that after waiting in the waiting area for 30-45 minutes, we then went into a room for another 20-30 minutes each time until a tech came in and asked if it would be alright if they took the dog into the back to do the vaccines instead of waiting for the vet to come in(when we did wait for a vet, it was at LEAST another 45 minutes each visit spent waiting), and then we were free to leave(after explaining that the cost of the Benedryl didn't apply to us, as we had refused it). The first time we took our 10 week old Yorkie puppy for vaccinations, they didn't accept the vaccines that had been given by the breeder, as she was not a veterinarian, so they wanted to inject our 2 pound Yorkie puppy with 4 vaccinations all at the same time, which we declined to get her re-vaccinated, as we didn't want our new puppy to react to that many vaccinations and die. We purchased the wellness plan, and our puppy had what we were told was a minor hernia that could "quickly and easily be fixed at the time of the spay". Despite having been there at least once every 2 weeks, at drop off time for the spay, no mention was made about the cost of the hernia or even that it would be done. I called shortly after leaving to make sure that they were going to do the hernia repair as well. I received a call back that it would be at least an additional $400, and that it could be as much as $450 more. I gave the go-ahead, expecting that would be the end of it, but then later received a phone call saying that she is still under anesthesia and that when they cut open her other side, that there was another smaller hernia found on the other side, and that it would be at least another $325 to repair. So after our dog was put under for a spay and what we thought was something that could "quickly and easily be fixed", it ended up being a fairly drastic cost. When speaking with an employee and then a manager about it, I was told pretty much "that is what it costs" despite researching other places saying that the costs are typically drastically cheaper to repair a hernia at the time of the spay($150-$400 at the most), and they refused to be reasonable at all. Also, the included spay procedure in the wellness plan doesn't include the e-collar or the painkillers after the spay, so expect to still end up paying at least $50 at the time of the spay(you won't be notified of this at any point until you actually drop your animal off for the spay. They use the excuse of "well different dogs need different doses" but that doesn't explain why there is absolutely NO mention of needing to pay for either of these until you actually drop your animal off). read more

It's a shame that I have to rate this terrible place with with at least one star, because they don't even deserve one star. PLEASE THINK before taking an animal to be seen especially a sick animal. Brought my cat into this location a few weeks ago for a what I thought would be thorough exam to see what could be wrong with him. The vet answered all of my questions for the what I thought would've been the reasoning for the visit HOWEVER both the vet and vet tech failed to tell me about his abnormal findings during the exam that just so happened to be done in their back end where customers aren't allowed. When the exam was complete only the vet tech returned to the exam room we were placed on with my animal. My cat had suffered for three weeks until I noticed more abnormal changes. It wasn't until I took him to a completely different animal hospital the vet there noticed on the report faxed that there was an abnormal findings. How terrible? And unprofessional. I am now with out my animal. I will say they're not animal advocates. Please beware before choosing care for your fur baby. read more

Today was my first time at banfield and it will definitely be my last. I brought my 10 year old dog who I just adopted 3 days ago to this facility on a Sunday because he had a terrible ear infection that I didn't think should wait. I was told by the receptionist that because I was a walk in it would be a wait. I expected to wait at least an hour, but I waited 2 hours to be seen. Once in the room I immediately felt judged by the vet. I told her I had tried a home remedy the night before to try soothing his discomfort and she told me that was a terrible idea. I was only trying to help him. She then asked what food he was on and I told her purina smart blend which she proceeded to tell me wasn't good and I should switch to blue bunny. Do you have any idea how much that food costs? I would love to give my dog that food but your average person such as myself can't afford it. She then suggested a bunch of other testing which I declined because I plan to bring him to a different vet and I immediately felt like she thought I was neglecting him by declining. The only good thing I can say about this place was the vet assistant. She was very nice and personable. Maybe the vet could take some personality tips from her. read more