We recently had to bring our pet rabbit here due to having a seizure…read more The staff was attentive, supportive and encouraging. Ive never had a pet that required medical attention so having the support from their staff was very reassuring that everything was going to be ok. We loved that they not only helped cats and dogs but also exotic animals. The doors are locked at night and require the front door desk to let you in which makes it feel safe. They have snacks, coffee, water and tea to help with the nerves as your pet receives the care they need. Overall, great spot and easy to spot in this strip mall. I hope to not have to have a pet medical emergency again but if we do, we will definitely be coming back here! Thank you VEG team!

Added several bogus and duplicate charges to our invoice AFTER we got the quote. Then they were…read moretotally incompetent with our prescriptions...prescribed a very expensive drug that had to be given immediately but nobody had it. I felt taken advantage of. $2000 bill and no concept that we don't have unlimited funds for our dog's care

They are so kind from the front desk to the doctor . I made the decision to put my dog down after a…read moredevastating diagnosis after trying to get her in for care a few days before and her condition never improved as there was an underlying condition . They made things as stress free as possible and Dr Iverach helped me with multiple options how to proceed . She also treated my dog with dignity and care . Thank you guys so much . Rose B

I went in this evening because my dachshund has parvo. The staff, technician, and assisting…read moreveterinarian were very friendly. However, I chose not to proceed because the estimate was not clearly itemized like those provided by other veterinary clinics. Each line was lumped together and listed as miscellaneous diagnostics, injections, and medications. I'm sure they are more affordable than other emergency vets, but I would like to know exactly what my pet may or may not receive, and no alternative treatment plan was provided. If your dog has parvo, get the Canine Parvovirus Monoclonal Antibody (CPMA) shot from Papaya. It's $300 cheaper than VEG.

I wish I could give them 100 stars! I was there 16.5 hours…read morewith my 5lb Japanese Chin, Mei Mei, who unbeknownst to me, had pneumonia and I am in awe of the vets and techs there. I've never gotten to watch them work like this or for this length of time. The Veterinary Emergency Group (VEG) is something that I've never seen before and I am so impressed. It's open concept so everyone being treated is all in the same room and they let you stay with your pet the entire time, even during surgery. They even have rooms that you can sleep in! They let you lay on the floor and hold your baby, they get on the floor to help your baby. I couldn't stay with Mei touching her or even letting her see me because of the spaz attack she has when she sees me which causes her to gasp for air, but they got me a padded bench to sit next to her chamber, close but out of sight. I watched them do a surgery on a cat, a surgery on a dog, leap tables to get to a dog who was seizing, to hold him safe while another tech skidded across the floor with meds like out of a movie, I saw them sprint across the room to stop a large dog from hurting himself, deal with sobbing pet parents (me), carry a massive pig in, x ray that massive pig, treat a ferret, treat a dog for rattlesnake bite, and all the other stuff- it was non. Stop. all with calm yet fierce professionalism and kindness and caring. It takes some special people to work in this field! Competent af. These people know what they are doing. I came flying through their door at 9am with Mei in significant breathing distress like a bat out of hell. I practically fell through the door. I thought she would die in the car on the way over there. I called to let them know I was on my way and they were ready for me when I got there. They shouted "triage!" And 4 people rushed over and immediately put Mei on oxygen and went to work troubleshooting. They put her in the oxygen chamber right away. They noticed that when she saw me she lost her shit and started gasping like crazy so they told me to hide to keep her calmer; and they were right. When I laid down on a bench and closed my eyes I awoke to the doctor putting a blanket on me and the nurse had left a pillow. The open concept allows drs and nurses to move quickly and freely and see everything and communicate things that they need. There were not curtains to block what was happening, no doors to get in the way, you see it all. I appreciated it because I like to KNOW. I want to SEE, otherwise how can you know they are doing it right? I highly, highly recommend them! Blessings on all the heir houses! Truly angels on earth. I owe them a debt I can never repay- they saved my Mei Dr Romy was our doctor and she even stayed late to make sure that Mei didn't get lost in the shuffle during shift change- and I'm talking hours late. If there was ever a vet that deserves donations and volunteers to help it's them. Donate! Volunteer! I am so grateful to them I can't recommend them enough!

I have been to VEG in Oceanside twice now, both times on weekends when my regular vet was closed,…read moreand I honestly could not be more grateful this place exists. Walking into an emergency vet is always stressful, but the staff here immediately made things feel calmer. Everyone at the front desk and the techs were kind, patient, and never made me feel rushed or silly for being worried. We saw Dr. Leah Sauerwein, and she was amazing. She explained everything in a way that actually made sense, talked through options, and made sure I felt comfortable with the plan. You can tell she really cares, not just about the pets, but about the owners too. That level of trust is huge when you are dealing with something unexpected. Both visits were smooth, professional, and compassionate from start to finish. I left feeling informed, supported, and confident in the care my pet received. I would absolutely come back if I ever needed emergency care again, and I would recommend this location to anyone in the area.

My vet couldn't get my Nola in tonight and I found UCPC on Yelp. What a find! The first thing you…read morewill notice is their friendly nature. Everyone. So much empathy and kindness to me and to Nola! They clearly explained the treatment plan, while being conscientious about costs. They let us know that we could select what we felt comfortable with financially. They did not try to upsell but let us know what they thought was most important. They walked us through everything in detail -- first the vet (Dr. Roberts was beyond wonderful) and then the awesome vet tech. We waited and received the bloodwork results, which were explained LINE BY LINE by Dr Roberts. There was no getting this over with quickly. She literally kneeled on the floor next to me to explain everything. I was so touched by everyone here. I might not have shown it (I think I said thank you a bit too many times) but my heart is very grateful for these lovely women who helped me not have a heart attack tonight when Nola became ill. Thank you so much from the bottom of my heart. I wanted to hug you all but didn't want to be creepy!

3.5 stars. I'm glad this is an option after hours for visits that aren't emergencies but require…read moreurgent care. We got in fairly quickly. Staff was friendly enough but definitely not overly so. Glad they are my regular vet. The vet also acted nervous around my cat who is barely one year old, was scarred, and didn't bite or hiss. Felt like she could have handled it better. That said, my cat got the treatment she needed for her eye and it cleared up within a week. Prices seemed fair.

Words are never enough to express how grateful I am for this amazing establishment. Everything from…read morethe initial phone call, to the check in process, pleasant staff, and doctors is beyond exceptional! They truly care about your pets and make you feel like family. They take the time and patience to answer all your questions. Not once did I ever feel rushed. The waiting area has plenty of snacks / drinks. Affordable care for your fur babies. I had to put down my beloved soulmate MinPin, Miss Taco after she started suffering heart problems at 13 years old. The staff placed us in a beautiful room that had 2 separate waiting areas, with a couch and tv on that had a fireplace going, allowing my entire family to come in, take our time saying goodbye. The veterinarian explained the process delicately and allowed us to say goodbyes in a honorable manner. Not once did we ever feel rushed. Staff took the time and care to provide everything we needed for our baby to have her proper burial. Thank you again to Freddie's Place. The work you do is forever grateful.

My poor sweet cat was extremely sick. My regular vet had surgeries that afternoon and couldn't see…read moreher. They recommended to call Freddie's Place. I was on hold for over 15 minutes. After answering questions, the receptionist said yes please absolutely bring her in. I drove 20 minutes to their urgent care, parked, brought my cat in and the receptionist says oh actually I'm sorry we can't see any more pets today. I was soooooo disappointed and felt so bad for my cat!!! I left with my cat back to my car hunting for available urgent cares to see my cat. Ended up at Monhacky Animal Hospital in Carlsbad in major traffic thanks to Fredddie's Place telling me to come bring my cat in, only to turn us away 20 minutes later. Unreal!! Thanks to you, my poor sick cat cried and cried more due to much more time in the car.

Our vet referred us here to see a cardiologist because our 8 year old pup had a heart murmur. This…read moreis where your local vet sends you when your pet shows signs of a more serious illness. I wasn't looking forward to this visit because the last time we were here, we got bad news about our pup that passed away in 2017 :( The facility has expanded quite a bit since our visit here 8 years ago. It seems to be a very efficient operation. They have comfy seating and a coffee, drink, snack counter. After an EKG was done, our pet cardiologist explained in great detail what she saw going on with our Riley dog. Turns out he's ok. The vet says it's part of his aging process and we should keep monitoring it with annual check ups--and I suppose annual EKG's that are kinda of pricey, but worth it to make sure Riley dog is ok. Whew! It's comforting to know vet care like this exists.

My dog had nausea, vomiting, and regurgitation tied to food so I went to see an internal medicine…read morespecialist. The first thing I asked was whether we could try a hydrolyzed diet and/or different type of food because I knew it was tied to food. The vet said no and instead recommend a ton of tests and procedures, even one for Addison's which is rare. After her fluoroscopy and over $10,000 later, they said the solution was upright feedings even though she didn't have ME. I felt hopeless and sad we had not figured it out since she kept getting sick. I told the vet and she kept reiterating upright feedings which was not the solution and wholly unnecessary! Finally, I went to VCA and the vet suggested hydrolyzed protein, what I told the other vet. My dog is now finally doing better now thanks to this place. Don't take your dog here.

By far, the best place to take your dog for urgent care or oncology needs (if you see Dr. Proulx)…read more I've been taking my dog here for just over a year for quarterly consultations with Dr. Proulx. My 11 year old dog has a history of very aggressive MCTs, and Dr. Proulx has helped us put him on a fantastic regimen that has prevented any new tumors from appearing for 15 months, while minimizing dosages for steroids. Dr. Proulx is incredibly knowledgeable, patient, and kind. He answers all of my questions thoughtfully, even when I call from home because I'm a nervous dog mom. We just took my dog to the urgent care this weekend, and it was a great experience. I called in advance to say I was coming up, and they were able to see him right away. They had great bedside manner, thoroughly explained our options for next steps, proactively provided cost transparency, and offered follow up appointments. They also helped me prioritize what was needed so I could decide what to schedule with my pcp to save some money - it's clear they aren't trying to take advantage of you! We saw Dr. Vezeleva, and I can't recommend her enough. When we were done speaking with the care staff, I asked the front desk if I could take my dog to the car to wait while they filled a prescription for me - they immediately brought him out so he could wait comfortably, and they even met me at my car to get me when everything was ready so that the end process as seamless as possible.

The following has been my own experience dealing with this business. conclusions are my own…read moreopinions. Took my dog in for abdominal procedure for a bloat condition. Surgery was done. Dog was kept in the facility for the following 3 days. Went for a visit and was asked if he had anything wrong with his paw. Answer was of course "NO". They explained he had swelling on his paw and that rinsing with warm water would take care of it. They made no mention of embolisms, clots, restraints etc. When we took him back 5 days later with his skin falling off, they tried blaming it on some random "embolism" event. Nothing mentioned of this previously and they obviously didnt bother evaluating or treating for this? In my opinon the injury was from restricting blood flow "tourniquet effect "to the limb based on the circular mark on his paw with damage and swelling below that line. An external pressure injury. In any case, he was in their care when the injury happened. There is nothing showing anyone checked bandages for pressure, ties for being applied appropriately, or that anyone checked his extremities for proper circulation. I believe the "embolism" was nothing but an excuse for their own failures inserted into the record 5 days later. Many months of care, cleaning, changing bandages and preventing him from licking his wound. A full time job. My poor dog still has difficulty walking almost a year later. Sent a demand letter to VCA requesting refund of money I paid for the surgery and other medical treatment. Letter went unanswered. Their insurance company contacted me asking for receipts, which I provided. They then did nothing. I finally filed suit in small claims court. No answer from VCA. Court date pending. nothing explaining their role in this. Filed complaint with licensing board for investigation into their actions and ethics. See photos and make your own conclusions about going to this business.

Escondido Veterinary Emergency made a sad experience the best possible experience. I called because…read moreit was time to make that awful decision for my 16-year-old cat, her quality of life was not good, and I am sure I waited longer than I should have. I called Escondido Veterinary Emergency and spoke to the nicest lady on the phone who answered all my questions, didn't make me feel rushed, or bad about my questions I decided to wait another night and then I took her in after work and when I walked in the lady I talked to on the phone asked if she talked to me yesterday and I said yes. Her name was Brittany from the moment I walked in Brittany was so warm and sweet, said all the right things in my moments of sadness and took such good care and my and Lacey. When I tell you that she went above and beyond... she went above and beyond. She told me I was making the right decision, offered kind words and ice cream to Lacey. Brittany made such an unpleasant experience as pleasant as possible. Once we were done Cara came in and went over everything with me, I just can't tell you how impressed I am with both Brittany and Cara and their kindness. I wish anyone who must make this decision the best possible experience like this one I had. Thank you so much Brittany, Cara and Escondido Veterinary Emergency for being so kind.

My experience with this hospital was extremely disappointing, not only because my dog's condition…read moreworsened after the visit, but also because of the unprofessional way the situation was handled. I brought my dog in because he was panting heavily and seemed restless. At that time, he was still active and able to walk and run normally. After the examination, the hospital performed X-rays, blood work, and an ultrasound, and I was charged about $1,700. Despite all of these tests, they said they could not determine what was wrong with him. Even so, they prescribed antibiotics and discharged us. When we returned home, my dog's condition became dramatically worse. He stopped eating and drinking, became extremely lethargic, and within 24 hours he could barely move and was unable to walk on his own. I called the hospital and was told this was not normal, so I brought him back immediately. However, instead of trying to investigate what might have gone wrong, the hospital insisted that I would need to pay again just for bringing my dog back . The veterinarian suggested they could prescribe painkillers if I wanted. I explained that my dog had been walking and active when I first brought him in, and that the only symptom he had was panting. After all the tests and procedures performed at this hospital, he left unable to walk. Yet the staff still could not explain what had happened and continued suggesting additional medications. The most concerning part of this experience was the veterinarian's unprofessional conduct. When I expressed that I did not think it was fair to pay for another recheck under these circumstances, her attitude immediately changed. She insisted that my dog's current condition had nothing to do with their treatment. Feeling frustrated and unheard, I decided to take my dog home and seek another opinion instead of continuing treatment there. Later, my second veterinarian requested my dog's medical report from Escondido Veterinary Emergency. I learned that the report included details of the argument I had with the hospital and quoted my words. Including personal disputes with a pet owner in a medical record is highly unprofessional. Medical reports should document only the patient's medical condition, findings, and treatment. Recording and sharing personal arguments in a professional report can unfairly influence other veterinarians reviewing the case. As of today, Escondido Veterinary Emergency has not yet sent me a copy of this report, despite having paid $1,700 for the tests and procedures. I strongly encourage other pet owners to think carefully before bringing their animals here.

We recently had to say goodbye to our beloved dog, and while no one ever wants to be in that…read moresituation, the team here made an incredibly painful experience as peaceful and compassionate as it could possibly be. From the moment we arrived, the staff and Dr. Parkins treated our boy with such gentleness and respect -- and they treated us the same way. They were patient, kind, and never made us feel rushed. They gave us the space to grieve while also guiding us through every step with such care. Their kindness and thoughtfulness in the days and weeks that followed showed us that, it wasn't just a job -- they truly cared. We are so grateful to have had this team with us at the end of his life. Thank you from the bottom of our hearts.

Came here for a consultation about an issue my dog is having. Was recommended to come here by my…read morevet. The process to being seen here was a pain. After getting the referral I called to get scheduled. For a business open 24/7 no one ever answered the phone. I ended up going on the website and filling out a "Contact us" form. I will say the from the time I entered the contact us the contact that was made (via email) was quick (same day) requesting more info. The next day I had an email about a consultation appt (which was scheduled 29 days later- includes weekends). In the email they stated the consultation would be $265 for an hour. It was interesting my vet had recommended us to the hospital for oncology but we were then scheduled an appt with surgery (I am not sure if they had the records from the vet and that is why they went surgery not oncology or what). The day of our appt they ask you arrive early and like any appt nowadays you get there early to be seen 10-15 minutes after your appt time. The first part of the consultation was the vet tech asking about why we were there and putting the info in. They took my dog to be weighed and get other stats, then brought them back. The Dr (surgeon) came in and had a believe a resident with him. The dr explained what was the recommendation (surgery) but answered all my questions, even ones about what would happen if I did not do surgery (it is expensive). The dr was kind and understanding and said it was ok if I chose to do nothing. He gave me signs to look out for if my pet was in distress or decline as quality of life would need to be assessed. I got the actual quote for the surgery and it was $1500 less than the Dr had estimated (which was appreciated) and the vet tech went over some of the charges I may not incur if they are not needed (blood transfusion, extra night in hospital). I appreciated that they were willing to have some flexibility in what is a cost prohibitive procedure. They did not pressure me to make a decision, stated I could call back after having time to think or explore finances (it would require some kind of financial assistance to be able to do the surgery, the vet tech gave us some options she had utilized in the past). The Dr also wrote a rx for essentially dog Tylenol and called it in to Costco to further save money. I understand that Dr's expertise (and the vet tech) needs to be compensated but $265 for talking for less than 30 minutes seems excessive. For about a 45 minute appt with the vet tech/Dr (surgeon) it was about $6 a minute. If you spread it out over the time we were waiting in the lobby not interacting with anyone if brings the cost down to $5 a minute for the hour long consultation. I feel it would have been more reasonable to have a fee of around $150. Parking is very impacted in this area due to many businesses sharing one lot. The spots are also small and people do not park well so you may not be able to get in or out of your car. Overall it was a good experience but an expensive one.

They show they are open, which had me putting my cat in a cage and looking all over for them. They…read moreare not even operational. Wasted my time and kept my cat caged longer thatn necessary. They lie and cannot be trusted. Bast$&ds.

Great service and quick turn around. Would take my dog there again. Procedure was quick and my pup…read morewas back to himself in 2 days