genuinely cannot say enough good things about Dr. Campbell and the entire team at VEG…read more Our dog, Remi, ended up needing emergency abdominal surgery for an intestinal obstruction, and it was an incredibly stressful and emotional experience. From the moment we arrived until we left, the care we received was exceptional. Dr. Campbell was incredible. I had a lot of questions and concerns, and not once did she make me feel rushed, dismissed, or like I was being difficult. She would sit down with me, explain what she was seeing, what our options were, and why she was recommending what she was recommending. She was patient, thorough, articulate, and confident without ever being condescending. I was having an extremely difficult time with the decision to put Remi through surgery, and she gave me the information I needed without ever pressuring me. I remember telling my wife that if Remi had to have surgery, I was incredibly grateful Dr. Campbell was the one taking care of her. The surgery went extremely well. Dr. Campbell found and removed the obstruction, and thankfully Remi's intestines were healthy. Afterward, she took the time to explain what she found, how Remi did, what to expect during recovery, and even discussed an unrelated finding so we could monitor it in the future. There are people who are technically excellent at what they do, and there are people who are excellent at taking care of the human being on the other side of the exam table. Dr. Campbell is both. Benji was also incredible. His focus was on making sure I was okay during an extremely difficult night. He checked on me constantly, went out of his way to ask if there was anything he could do, and always seemed to show up at the right time with a positive attitude and some reassurance. His kindness was genuine, and those small gestures made a much bigger difference than he probably realizes. Theresa took amazing care of Remi after surgery. She was incredibly patient, kind, and sweet with her. It was obvious that Remi was with someone who genuinely cared about her comfort and recovery. Theresa patiently answered all of our questions, kept us informed, and gave us a lot of peace of mind. Natalie was fantastic as well. She carefully went through the estimates with me and made sure everything was clearly explained. While I was away, she even took photos of Remi and sent them to me so I could see that she was doing okay. At the end, Natalie found a roughly $200 credit that was owed back to us and made sure it was refunded. After such a significant and unexpected veterinary bill, that level of transparency gave me a lot of confidence that Remi's care was truly the priority, not simply maximizing the bill. I also want to recognize everyone whose names I unfortunately didn't get. Especially in the beginning, I was so worried about Remi that remembering names was about the last thing on my mind. The surgical team was amazing. They kept me informed every step of the way, explained what was happening, what was normal, what to expect, and how Remi was doing. After Remi came out of surgery, they did everything they could to reassure me and make me feel better--even while immediately preparing for another surgery. Their compassion during what was obviously an incredibly busy night meant a lot. There was also a nurse who cared for Remi after surgery whose name I unfortunately didn't get. She was incredible. I had a lot of questions, and she patiently answered every one of them. She made sure Remi was constantly checked on and did everything she could to keep her comfortable while she recovered. I wish I had gotten everyone's names because there are more people who deserve to be recognized individually. Every person we encountered, from start to finish, treated Remi and our family with kindness and compassion. This was one of the hardest experiences I've had with Remi, but I never once felt like we were going through it alone. I trusted this team with a member of my family, and I would do so again without hesitation. Thank you to Dr. Campbell and everyone at VEG for taking such incredible care of our girl--and for taking care of us along the way.

I brought in my senior cattle dog mix Skyler on a Sunday night at 8pm. His vitals were immediately…read morechecked, and he was seen by a doctor promptly. She addressed his abscess, which had burst, causing blood and pus to flow down his chest area. The staff were professional, friendly and kind. I appreciated that they were attentive not only to the patient, but also to parents and other dogs present for emotional support. (I brought along Skyler's sister Scarlet who is a 2 year old dachshund mix.) They generously offered water and snacks to parents in addition to a blanket for Scarlet after noticing she was cold. In total, the visit took 3 hours, since Sky needed to be sedated. We returned 3 days after to remove his drain, which was done gently and at no extra charge. There was no problem submitting invoices to pet insurance, and the reimbursement was even expedited, since the insurance company found zero issues with the paperwork. Thank you

They are so kind from the front desk to the doctor . I made the decision to put my dog down after a…read moredevastating diagnosis after trying to get her in for care a few days before and her condition never improved as there was an underlying condition . They made things as stress free as possible and Dr Iverach helped me with multiple options how to proceed . She also treated my dog with dignity and care . Thank you guys so much . Rose B

I went in this evening because my dachshund has parvo. The staff, technician, and assisting…read moreveterinarian were very friendly. However, I chose not to proceed because the estimate was not clearly itemized like those provided by other veterinary clinics. Each line was lumped together and listed as miscellaneous diagnostics, injections, and medications. I'm sure they are more affordable than other emergency vets, but I would like to know exactly what my pet may or may not receive, and no alternative treatment plan was provided. If your dog has parvo, get the Canine Parvovirus Monoclonal Antibody (CPMA) shot from Papaya. It's $300 cheaper than VEG.

I wish I could give them 100 stars! I was there 16.5 hours…read morewith my 5lb Japanese Chin, Mei Mei, who unbeknownst to me, had pneumonia and I am in awe of the vets and techs there. I've never gotten to watch them work like this or for this length of time. The Veterinary Emergency Group (VEG) is something that I've never seen before and I am so impressed. It's open concept so everyone being treated is all in the same room and they let you stay with your pet the entire time, even during surgery. They even have rooms that you can sleep in! They let you lay on the floor and hold your baby, they get on the floor to help your baby. I couldn't stay with Mei touching her or even letting her see me because of the spaz attack she has when she sees me which causes her to gasp for air, but they got me a padded bench to sit next to her chamber, close but out of sight. I watched them do a surgery on a cat, a surgery on a dog, leap tables to get to a dog who was seizing, to hold him safe while another tech skidded across the floor with meds like out of a movie, I saw them sprint across the room to stop a large dog from hurting himself, deal with sobbing pet parents (me), carry a massive pig in, x ray that massive pig, treat a ferret, treat a dog for rattlesnake bite, and all the other stuff- it was non. Stop. all with calm yet fierce professionalism and kindness and caring. It takes some special people to work in this field! Competent af. These people know what they are doing. I came flying through their door at 9am with Mei in significant breathing distress like a bat out of hell. I practically fell through the door. I thought she would die in the car on the way over there. I called to let them know I was on my way and they were ready for me when I got there. They shouted "triage!" And 4 people rushed over and immediately put Mei on oxygen and went to work troubleshooting. They put her in the oxygen chamber right away. They noticed that when she saw me she lost her shit and started gasping like crazy so they told me to hide to keep her calmer; and they were right. When I laid down on a bench and closed my eyes I awoke to the doctor putting a blanket on me and the nurse had left a pillow. The open concept allows drs and nurses to move quickly and freely and see everything and communicate things that they need. There were not curtains to block what was happening, no doors to get in the way, you see it all. I appreciated it because I like to KNOW. I want to SEE, otherwise how can you know they are doing it right? I highly, highly recommend them! Blessings on all the heir houses! Truly angels on earth. I owe them a debt I can never repay- they saved my Mei Dr Romy was our doctor and she even stayed late to make sure that Mei didn't get lost in the shuffle during shift change- and I'm talking hours late. If there was ever a vet that deserves donations and volunteers to help it's them. Donate! Volunteer! I am so grateful to them I can't recommend them enough!

Today, I brought in my 10 year old German Shepherd (Grady) to be seen after a few days of worsening…read morediarrhea and GI symptoms following anesthesia. The main reasons I am rating this as a 2 star visit are the levels of stress Grady encountered during the experience and that, in the end, I felt the visit was counterproductive. I'll start by saying a few things. I understand the high-stress nature of emergency medical services and given that Grady has a mildly reactive temperament, I would expect that on a relatively busy day managing his stress in an ER will be a challenge. That's a challenge I own every single day - and anyone who owns a reactive dog will understand the difficulty of keeping a reactive dog calm in a high-stress environment. I did the best I could - keeping Grady engaged on me rather than his surroundings and advocating for him throughout the visit. With that being said, I felt the accommodations for my dog were lacking. They did provide us a curtain like barrier to help Grady, but they also put us right next to another dog that was in a kennel and we were surrounded on all sides by other dogs in an open area, which was too much for Grady to handle. His rate of breathing, panting, shaking, whining, and overall fearfulness increased significantly as we waited to be seen. I articulated this to the staff, and I felt my concerns were not adequately addressed. Grady's vitals were checked twice over the course of about an hour, but that was the extent of care provided within the first hour. After that, they gave me an estimate of $453 for exam, a probiotic, fluids, and an additional fiber supplement. I would have considered it if Grady wasn't in such a state of stress, but at that point, I didn't know how long it was going to take for the fluids to be administered and in my estimation, Grady was already past his limit. I decided to reject the estimate and pay the $200 exam fee, which I don't have any qualms with. The positive result of the experience was that I did confirm Grady's vitals were OK. The negatives were that Grady's stress levels rose considerably throughout the visit, which were already heightened due to his diarrhea. I'm rating this overall experience 2 stars because, in hindsight, I would not have brought him in to be seen if I knew how much stress the overall experience induced on him. In my opinion, the extent of treatment was simply not worth the amount of stress incurred. With that being said and taking into consideration the nature of emergency medical services and the staff's overall standard of care, I would say that this group provides satisfactory emergency care for most dogs, in most situations, on most days. Today just wasn't that day, for reasons that aren't entirely in my or their control. Still, to improve their service standard, I would recommend that staff is trained to check in with owners on the stress levels of reactive dogs who are placed in an open area with other dogs in close proximity. If they had done that at least once during this visit, I would have given them 3 stars.

I cannot thank the team at Urgent Care Pet Clinic enough. My two dogs accidentally ate grapes from…read moremy counter from my charcuterie board and I was extremely worried. They got us in quickly, and within about 30 minutes they had already started treatment. The veterinarian and veterinary staff were calm, compassionate, and incredibly efficient throughout the entire visit. They induced vomiting, administered the appropriate medications, and carefully monitored both dogs while keeping me informed every step of the way. During such a stressful situation, their professionalism and kindness made all the difference. We left feeling reassured and confident that our dogs received the best possible care. I highly recommend Urgent Care Pet Clinic to anyone needing prompt, knowledgeable, and compassionate emergency veterinary care. Thank you for taking such great care of the menaces Cream and Tyson.

They are incredible. The staff and doctor here is amazing. Answered all our questions and put us at…read moreease. We were also able to get our dog in right away.

We've had three dogs that have been treated at Freddie's and we've been bringing our dog, Buck,…read morehere for quite a while, and every visit reinforces why we trust this veterinary hospital so much. The doctors and staff genuinely care about animals and always treat Buck with kindness, patience, and compassion. One of the things we appreciate most is their honesty. They never make us feel pressured into unnecessary tests or treatments, and they always take the time to explain our options clearly. It's obvious that their recommendations are based on what's best for Buck, not on running up a bill. That level of integrity is hard to find and means a lot to us. The entire team is professional, knowledgeable, and truly dedicated to the well-being of the animals they care for. Buck actually seems comfortable when he comes in, which says a lot! Knowing that he's in good hands gives us tremendous peace of mind. If you're looking for a veterinary hospital that provides excellent care, charges fairly, and genuinely loves animals, I highly recommend them. We are grateful to have found a team we can trust with Buck's health and well-being.

My poor sweet cat was extremely sick. My regular vet had surgeries that afternoon and couldn't see…read moreher. They recommended to call Freddie's Place. I was on hold for over 15 minutes. After answering questions, the receptionist said yes please absolutely bring her in. I drove 20 minutes to their urgent care, parked, brought my cat in and the receptionist says oh actually I'm sorry we can't see any more pets today. I was soooooo disappointed and felt so bad for my cat!!! I left with my cat back to my car hunting for available urgent cares to see my cat. Ended up at Monhacky Animal Hospital in Carlsbad in major traffic thanks to Fredddie's Place telling me to come bring my cat in, only to turn us away 20 minutes later. Unreal!! Thanks to you, my poor sick cat cried and cried more due to much more time in the car.

Amazing staff, helpful, patient, and friendly when your furry family member is going through a…read moremedical episode you don't know how to solve. From the front desk staff to the techs and doctors, everyone was able to explain and figure out what was going on with my dog's paw and help us put a game plan in place to best treat his diagnosis. I was lucky the hospital was not insanely busy and we were able to be in and out of the facility in about 2 hours.

I want other pet owners to know exactly what happened here, because I made a 6-hour round-trip…read moredecision based on what this hospital told me, and every key thing turned out to be wrong. My dog Mousse suddenly lost the use of his back legs (IVDD), and time was critical. I spent last week calling dozens of vets for pricing. On Thursday afternoon, I called this hospital and was quoted $5,000-$9,000 for the MRI and surgery. I asked specifically whether that price included both the MRI and the surgery, because every hospital in LA had quoted me $14,000-$15,000, and I was told yes. I also asked, explicitly, if a neurologist could see him that night if I arrived before 8pm. I was told yes, they were on call until 8. So I took a three-hour Uber with my paralyzed dog, trusting he'd be cared for on arrival. I got there at 7pm. They checked him in. Fifteen minutes later I was told the neurologist was NOT coming that night, he'd be seen "in the morning." Then I was told the actual cost would be $15,000, not the $5,000-$9,000 I was quoted hours earlier. No reasonable person drives three hours each way with a paralyzed dog to pay the same price quoted at home, the only reason I made that trip was the quote they gave me. When I asked them to pull the recorded call to verify what I'd been told, I was informed no one could access the recording until Monday, and that someone would follow up. No one ever did. I had to call them myself a full week later (today) at which point I was told the call "wasn't recorded," despite their phone system announcing that calls may be recorded. When I escalated, the supervisor admitted that the front desk should never have quoted me prices at all and that she could not confirm what I was actually told on that call. To make it worse: the only thing offered that night was an ER exam I didn't need, my dog had already been evaluated by two ER vets that week. I came for a neurologist. During that exam, when I expressed concern that Mousse was in obvious pain I had to ask for pain medication for my suffering dog. I took another three-hour Uber home with nothing resolved. Between the inaccurate quote, the neurologist who was promised and never showed, the "unrecorded" call, and the complete lack of follow-up, this was one of the most emotionally draining experiences of an already devastating week. I would never recommend this place to anyone who loves their animal. Imani and Mousse

By far, the best place to take your dog for urgent care or oncology needs (if you see Dr. Proulx)…read more I've been taking my dog here for just over a year for quarterly consultations with Dr. Proulx. My 11 year old dog has a history of very aggressive MCTs, and Dr. Proulx has helped us put him on a fantastic regimen that has prevented any new tumors from appearing for 15 months, while minimizing dosages for steroids. Dr. Proulx is incredibly knowledgeable, patient, and kind. He answers all of my questions thoughtfully, even when I call from home because I'm a nervous dog mom. We just took my dog to the urgent care this weekend, and it was a great experience. I called in advance to say I was coming up, and they were able to see him right away. They had great bedside manner, thoroughly explained our options for next steps, proactively provided cost transparency, and offered follow up appointments. They also helped me prioritize what was needed so I could decide what to schedule with my pcp to save some money - it's clear they aren't trying to take advantage of you! We saw Dr. Vezeleva, and I can't recommend her enough. When we were done speaking with the care staff, I asked the front desk if I could take my dog to the car to wait while they filled a prescription for me - they immediately brought him out so he could wait comfortably, and they even met me at my car to get me when everything was ready so that the end process as seamless as possible.

BE WARY OF THIS VET!!!…read more Took my cat here, told the doctor I was worried he was blocked and had a UTI. The doctor dismissed this and insisted he was not peeing due to anxiety/stress. They had me wait in the waiting room for hours on end, and after hours of waiting on my cat(who was in critical condition), I asked for an update and they said it would be a couple more hours. When I got him back, it seemed like he was kept in his crate and not monitored. They charged me for the checkup ($180), tests and medicine, no X-rays... They did not give me the results for the test until I called and asked the next day. They also were supposed to fill a prescription that never happened. That was about $700. Again, told me it was STRESS that affects his ability to pee. We go to another vet and they immediately find crystals in his urine and know he is blocked. He also has a UTI. He could've died. Waste of money and time. Lots of other people have said their pets of died because of the care here. Sad as fuck.

I brought my dog to Escondido Veterinary Emergency after she nearly tore off her dewclaw. Since my…read moreregular vet was closed, I called ahead and Sarah was incredibly kind, patient, and helpful, answering my questions about the injury, costs, and wait time. When we arrived, Sarah greeted my scared pup so gently that she willingly went with her to the back--something she almost never does. After the procedure, Carla thoroughly explained the aftercare, healing timeline, and the importance of keeping the cone on. She made sure I felt confident caring for my dog at home. Sarah and Carla were compassionate, professional, and made a stressful emergency much easier. I'm very grateful for the excellent care my dog received and highly recommend Escondido Veterinary Emergency.

Nothing like a late night visit to the emergency room for my dog. He was bitten by a rattlesnack…read moreand was rushed here. I was just getting off a plane when I got the message, so I wasn't present from the beginning but what I loved about this place was that they were extremely communicative. They called a few times and were super helpful when it came to my questions. They kept him overnight and decided they didn't need to give him the second vile of antibiotics / venom. Services was amazing. Thank you. When you enter, there's not much to look at. There's the front desk, chairs and bathrooms. The examination room is also pretty barren. But when I got a chance to go into the back to see my dog, there were a ton of machines and staff despite it being the overnight shift. I immediately felt better after seeing the amount of machines there to take care of all the sick animals. The overnight staff were phenomenal. Plenty of parking too. Even in the busy hours.

I recently had to put my 14 old dog down and the staff here was amazing…read more The private room was cozy and homey for us to see him off. We didn't even have to make an appointment, they said to come in anytime 24/7, whenever we were ready. The company they work with that handled his cremation was in contact within an hour so I barely had to do anything. That was very much appreciated. I received everything about a week later and I liked the different options offered. We went with a paw print.

This is an excellent hospital for pets. From the moment we checked in, through intake with the…read moreveterinary technician, and during our appointment with the internal medicine specialist, we were treated with kindness, patience, and genuine care. The specialists take the time to thoroughly answer questions and never make you feel rushed. Our appointment lasted nearly two hours because we had so many questions about our dog's medical condition, and the entire team remained attentive and supportive throughout the visit. We did experience a small issue with a prescription that was sent to Costco. Since it was a Friday, it took several phone calls to get everything clarified. What truly impressed us was the level of accountability and customer service. The doctor personally called us on a Saturday to apologize for the prescription error and ensure everything had been resolved. This was our second visit, and based on the compassionate care, professionalism, and dedication of the staff, we will absolutely be returning. I highly recommend this hospital to anyone looking for exceptional veterinary care for their pet.

Great service and quick turn around. Would take my dog there again. Procedure was quick and my pup…read morewas back to himself in 2 days

What a wonderful team! I want to tell you want an amazing…read moreexperience I had at Lifeline! They were gentle and compassionate with my Abbey- The whole experience was overall just a blessing! I went in upset and left with a smile knowing we were taken care of and my Abbey had the best care! I absolutely felt like I wasn't taken advantage of as well! I Thank you & Abbey thanks you