Friendly, very supportive, community minded, Love the social…read moreactivities Many are open to the public. The faculties are well kept. Improvements being made on a monthly bases.

Okay, if there were 6-stars available...I'd give it to them! Let's start with Dave the bartender…read more(the handsome dude). This guy gives OVER THE TOP exceptional service. He has years of experience tending bar and takes pride in his bar tending skills. He is also very knowledgeable about the community of Big Bear and is always available to assist you with any questions. The food menu is outstanding and I highly recommend it. As an Elks Lodge member in Huntington Beach (#1959), my wife Lori and I always make it a point to drop into this beautiful lodge when we come to town! Tell him Matt and Lori sent you!

We just booked the Gold Mountain Manor for our wedding and are so excited! Can't review that yet -…read morebut as for a hotel / weekend trip, this place is perfect. The owners are so kind, and Toni, their manager / housekeeper is lovely! The breakfast was AMAZING. Looking forward to coming back!

Just had my first ever kid-free weekend here with my girlfriends, and it was absolutely incredible!…read moreSo peaceful, relaxing, and just what we needed. It's not my first time staying here and definitely won't be my last already planning the next trip. LOVE LOVE LOVE IT!

New owners, just opened, working through minor issues, short walk to the Village…read more I did not see a front desk. Owner greeted me and walked me to my room past two friendly dogs! They bought the property in February and opened recently. Still setting up some landscaping. I have reviewed this stay as a soft-open. Loved my room on the second floor of a standalone four-room cabin. Small, well designed, and well fitted. Every appliance is easy to use. There is a Roku remote control. I am the first person ever to stay in this room! Fun squirrels everywhere. It is built on a hillside with good steps and ramps. The entrance from the road had a steep slope that could be challenging in icy conditions. The owners are working on these issues: 1. The guest portal uses a web portal that did not always work well for me. Could not check in online from my iPhone; my VPN blocked it. I had to use a desktop browser. The portal then gave me the password for the keypad on my door but did not send me my room number. 2. There was not enough bandwidth to stream the Roku free movie that I tried to watch on the TV. 3. Unclear if the historic Mansion (from 1920) was open to guests. It was not clear to me where some attractions were, but the owners will provide signage.

So charming and relaxing. Loved our stay here. Very nice grounds. Newly remodeled, private cottage…read moresurrounded by beautiful nature. Definitely a spot to come back to. Thank you to the owner for such a warm welcome. Will be back!!

This was the perfect time to visit here. Before summer starts when it gets really busy…read more It was quiet so sleep was fabulous. Very comfortable room that was super affordable, clean, immediate hot water with great water flow. They hadn't switched the heat to air so had to keep the sliding glass door open at night but it was still cool out so was a good nights sleep. Hot tub/pool outdoor. Coffee/ hot water available 24 hours. Only had lunch at restaurant once but it was delicious. There was a nice game room next to the restaurant with books to read and fun family games. Hotel is at the end of the town so was quiet with lots of parking and easy to walk to shops. Very reasonably priced with 24 hour staff. Wonderful place to stay to visit Big Bear.

As we arrived with our granddaughter in tow, you entered the lobby to the scent of old cigarettes…read more As we checked in, we were told that the entire building had no air conditioning and the temperatures our room topped 82 degrees. They sent up a fan and said that, " if we kept the window open it wouldn't be too bad." The fan ran all night (loud) and the temperature dropped to 78 degrees. If we had been informed prior to driving a few hours, we would have made other arrangements. We were told as we booked that breakfast was included. It wasn't. The only positive was that the staff was friendly and tried to help in a difficult situation. We won't stay here again.

We had the best stay!! Everything was amazing and I'd say this is one of the best options at BBL…read more We had a two bedrooom and it was honestly a full furnished apartment with washer and dryer, bbq, and full kitchen with all kitchen tools and appliances. I'd definitely stay again!! The amenities include pool, jacuzzis, pickle ball, basketball, fire pit, arcade, ping pong, corn hole, etc. and just minutes from all shopping.

ABSOLUTELY UNETHICAL AND SHADY!…read more We booked 3 rooms months in advanced with family coming into SoCal. We called after booking to confirm reservation and make a request to be placed near each other. I called the evening before our stay, again, to request the rooms be situated near each other and was confirmed they had all 3 reservations (2 rooms on one reservation under my BIL and 1 room on a separate reservation under my husband). We make our 2hr drive up to Big Bear and upon checking-in (around 3pm), we're told they couldn't find either reservations! Here's the shady part: one of the female employee hears this, she steps in to take over. She proceeds to tell us that the reservations were not in their system, they have no means of altering the system therefore it couldn't inadvertently be cancelled, she was new but somehow gave the response that this has never happened before, and she continues to insist my husband and BIL contact their credit card and third party booking agency (in addition to Extra Holidays which has nothing to do with our reservation) to address the issue, despite us showing email proof of reservation and payment. No one more experienced or even a manager (who appeared to be standing behind this receptionist) stepped in to help this "new" worker. After about almost an hour of "there's nothing I could do on my end" excuses, and having had 3rd party booking confirmation, the receptionist confirmed that EVEN if we were to verify all of this, they had no rooms available for our party. Which was odd because we were early for check in. Later that day, my husband got on the phone with the 3rd party booking agency we used to get a refund, they called the hotel to confirm we didn't stay, and here's the UNETHICAL part: WorldMark confirmed with the agent that THEY CANCELLED our reservation!!! A quick Google search for reviews on this issue showed this has been a common practice of WorldMark. They over book rooms by up to 20% banking on cancellation. But if not, then they drop the paid reservations, often without any notice. This is completely shady and unethical greedy business practice. We were fortunate enough to only have a 2hr drive, but folks traveling from out of state or country would have had no other accommodations! Please be aware and DO NOT EVER BOOK WITH WORLDMARK. The employees know what's up and they do not care and will lie just to get you out of the way.

Stayed here for a long weekend. Check-in was at 3 PM, our room wasn't ready yet though. The queen…read moreat the front desk gave us free drink tickets while we waited. Sit outside with amazing Mountain View and drink free wine? Absolutely! Our hotel fridge broke at one point, I texted the Front Desk and they replaced it within 10 minutes. The customer service is outstanding! The hotel itself is clean, beautiful views with great amenities. Walkable to any place in town. Great location! Shout out to Kendall at the restaurant and bar who was also so helpful and provided great service!!

The staff are very nice but the pool is dingy and the rooms feel like a motel 6. If you pay the…read moreexorbitant fee for a cabin, expect to be across an extremely busy street from the actual hotel with no crosswalk, unless you wanna walk two blocks to the nearest light. Our cabin and our friends cabin we're both up against the cabin housekeeping must do laundry and the front porch had bags of garbage stacked on the front porch up into the ceiling so we felt like we were living in a garbage dump. There were no towels by the pool despite requesting twice. This didn't just happen one day this happened all three days that we were there. The cushions on the pool seats were disgusting and they felt too dirty to sit on. Housekeeping was sparse and as of this writing at 4:30, I had to request, they still make up the room. Tonight they're hosting a holiday event and as hotel guests, we will not have access to the restaurant or facilities unless we pay an additional $280. This is an overpriced motel six with very kind staff.

Stevie was great! He helped us out with a couple minor issues at this awesome house. He was very…read morenice and quick to arrive

Big Bear is a great place to visit regardless what time of year. It's also above and beyond dog…read morefriendly! This place manages rentals. Incredibly organized, great system for checking in, quick to respond to questions and a delight to speak to when calling. They ensure the properties are well maintained and that your experience will be awesome. Don't hesitate; visit soon!!!

Went here for a family vacation for an end-of-summer/Labor Day weekend. There were 23 of us & we…read morefit very comfortably. I love that we're able to roam around between the two houses. The location is great; it's located in the middle of The Village so there are plenty of stores nearby. We took about 5-6 cars and there was more than enough parking. Even though it is so close to The Village, it was still fairly private and great for kids to play and not be worried about crowds or cars. The lake is within walking distance and close to a lot of other fun activities. I also appreciated that the houses came included with different things, such as board games, DVDs, large TVs, pool table, foosball table, arcade basketball hoop thing, jacuzzi, and even something as simple as basic spices in the cabinet. Salt comes in handy! I took 1 star off because it was pretty hot during the daytime and the air conditioning didn't work very well or at all. Luckily there were a few fans available that helped. We weren't home most of the time during the day, so it wasn't too big of a deal. And some of the futons weren't very comfortable at all! It was difficult to sleep on because you could only lay on a certain area on the futon. Overall, this is a good place for a large group! Would recommend.

Our stay was absolutely amazing the 4 days we were there! We loved every minute of it. Being able…read moreto stay right on the venue for our wedding was so nice and made it so less stressful on us. Both Cabins were super nice and clean. All stocked up with linens and tp. They even brought us more towels when they were needed. Chantal was our wedding planner for the day of and she was amazing! She had a great team that helped her! She made me feel so comfortable the day of always checking in with me on how everything was going. It did rain right after our ceremony so she had no hesitation to move everything inside for us! It turned out beautiful both set ups! I highly recommend this spot for a wedding venue, family vacation, or anything for that matter! They definitely made it my dream wedding come true!