Came out and fixed washer, less than 20 minutes to unclog drain pump and charge me $195…read more Way too expensive, but got it done.

I recently used this dryer repair service, and I couldn't be more satisfied with the experience…read more From the moment I scheduled the appointment, the process was smooth and professional. The technician, GERMAN, arrived on time and quickly, diagnosed the issue, and clearly explained what needed to be fixed without any pressure or upsell. And GERMAN also very kindly took a look at my stove to make sure it was heating up correctly (we weren't sure it was). Overall, the service was reliable, affordable and hassle-free. (And the best part is they offer a senior citizen discount!). I would definitely recommend this company to anyone in need of Appliance Repair and I won't hesitate to call them again in the future.

POOR CUSTOMER SERVICE!! I went to pacific sales over at Mission Viejo to shop…read morearound for a new refrigerator. as I was looking around a young man approached me If I need any help. I told him I'm still looking around and would approach him if I need help. this guys's name is Ahmed ( sounds like ) When I approached him and had a few questions about the water filter of a fridge specifically where the water filter is located on a certain model of the fridge. he answers back cockingly it should be here where every thing is placed. however when I asked him how to replace it he did not even know how to do it. so I told him I need to know how coz my old fridge I had difficulty changing the filter. he answers back it's not going to be much easier. Thats when I had to say something coz clearly he does not have good customer service. I asked him his name and if I could speak to his manager. His non verbal movement could clearly show he just wants to sell and not even entertain any questions about their products. He makes the excuse that I am new to this branch : department thats why he doesn't know anything about the appliances in that area. He said his only been there 7 months. That made me more frustrated, 7 months and you don't have any idea about how to replace a water filter on a fridge. Anyways , just to share my experience with this sales man

Have great people in Sales - but impossible to speak to even one.I've been outsourced to Manila,…read morehung up on, called 3-times +++ and all I get is the message center with THE MOST ANNOYING VOICE with options that make no sense. I have to drive to Best Buy if I want to get my ?'s answered. RIDICULOUS!!!!!!

I have shopped Ferguson in the past, they have beautiful high end products and great customer…read moreservice. However this is no longer the case. I ordered a panel ready refrigerator. Was delayed in receiving the package with the handles and panels. When I finally received them the installation was awful. I went to the Ferguson store and discussed this issue but never got a response. The installer called instead and made up reasons why they didn't do the installation I'm so frustrated and disappointed. I have text messages from the installer saying the "trim is just extra parts". Frustrating that Ferguson's and the installer have no communication and no one is fixing the installation.

A beautiful showroom. Knowledgeable associates. You will find a lot of the associates from Renwes…read moresales here. Customer service beyond the sale.

I used Joe for probably 4 times already. He answers my call and always schedule the appointment in…read moregood time. I had a drain pump issue with washer this time. He has been on time every time and he brings the parts with him right away when I describe him the issue. Fantastic and reliable service. I will use him every single time i have an appliance problem and i know he will take care of me. Thank you

Had my dryer fixed. Great service Came in two days after…read morecontact - I couldn't make it the day after calling. On time.

Came out next day and fixed the issue with our dryer. Great communication, super friendly and…read morereasonably priced. Not renewing my pricey home warranty, will just call him instead.

Darrin is the consummate professional - honest and kind and knowledgeable. He responded quickly…read moretho it was the end of his work day.

OJ, the owner, has been my "go to" appliance repairman for over 15 years. He's honest, fair priced…read moreand extremely knowledgeable. OJ has a great personality and I enjoy his attention to detail and cleanliness.

Store was clean and well organized. Staffing levels were appropriate to quickly greet customers and…read moreconnect to a product specialist. A great selection of products that were of interest to us. Comfortable process to buy. Good prices too!

It was around 7:45pm on Saturday, May 2, 2026 when I (Asian customer) stopped in to purchase a WiFi…read moremodem. It was not busy and there were about 3-4 younger guys (different races) standing around talking. It was about 3-4 minutes until a taller man (Caucasian) who greeted me and asked if I had some questions about a WiFi modem. I told him I did and (on his headset) asked if someone could help me out (since he was in the middle of helping a customer). No one came and the 3-4 younger guys were still gathered around talking. When I was within 6 feet of them, they all saw me, but instead of asking me if I needed any help, they asked the Caucasian customer who was leaving if he needed any help. I had the intention of buying a WiFi modem, but they refused service to me and I felt so belittled that I was about to leave. Luckily, the taller man - who just got done assisting a customer - came back and approached me and answered all of my questions. Because of his help, I ended up purchasing the WiFi modem. BTW, there was another Asian customer who did not receive any help, but luckily the taller man acknowledged the customer and helped him outs. Unfortunately I did not catch the taller man's name. I had to write this review because I believe this was a case of blatant discrimination based on my race and the way I looked, especially when they clearly saw me (because I made eye contact with them) and they refused to help me, but acknowledged the Caucasian customer who was leaving. I should have asked for the taller man's name because he was so helpful (5 stars for him) but because the blatant discrimination, I'm giving 1 star.

Appliance problems - Call Caesar's and ask to have Andrey service it…read more We have purchased several appliances from Caesar's over the years. After our remodeling of our kitchen, we started having issues with ice puddling in the bottom of the freezer with me trying to fix the problem myself. I knew it was a plugged drain issue when defrosting but I could not seem to unclog it, even with an industrial heat gun. Andrey from Caesar's fixed the issue using a steam jet. Problem solved!! His knowledge, understanding, and expertise were impressive.

Vitaliy was on time and very professional. Only charged us a small amount to repair our 48"…read moreThermador double oven. The last guy from a recommended Thermador repair shop wanted to charge us over 900$ he was a crook as Vitaliy repaired the problem by cleaning out the extra goo stuck in our burner! No parts or repairs needed! Thank you V!