Jay repaired our freezer for a reasonable price. Highly recommend…read more Arrived on time and finished job quickly.

Technician Daniel was scheduled 10am-1pm today by landlord, so made sure I was home by 10am…read more Finally showed up at 1pm with no notice - rude to make people wait all day (a text 30 minutes out goes a long way so customers are not waiting around all day). There's a sign at the door not to knock (please text upon arrival) and that was ignored so he set off the dog alarm (grrr). LG ThinQ washer has issue with hot water at final rinse even when set to cold wash. Daniel tells the landlord the friction from the drum is causing the water to heat up. No it's not! Daniel checked the supply lines as I asked to be sure not swapped (they weren't). So his answer is it's being caused with friction (ummm Daniel, if not supply line maybe a faulty temperature sensor or control board - did you even consider that?). Even if that were true of the drum, it would not be enough heat to shrink and fade my clothes which is the issue since moving in two months ago. The issue is hot water when it should be cold. Next the dryer vent hose was all bent, had holes in it, and filled with lint. He wanted to put it back on the machine (a fire hazard). I happened to have a new dryer vent hose in the garage so asked him to replace it. He did so reluctantly, insisting the dryer vent hose is not what causes fires when blocked (yes they do!). Now there's lint and dirt all over the floor and under machines as the stackable unit was installed some 8 years ago. Asked him to clean it up before we put the machines back in. Even brought him a handheld vacuum (he chose not to clean it up) - put the machines right back on top of the layers of lint and debris). Also chose not to clean up the mess on the bathroom floor he'd made. I had to clean it in front of him and the landlord. All techs should have drop cloths and clean up after themselves - full stop!!! Get your techs vacuums. The closet the stackable is in also sustained damage to the wood trim. I point it out and he shrugs his shoulders. Zero accountability. No plans to have anyone come out to repair. Then I notice tikes damaged. Unprofessional all around. And icing on the cake was Daniel said at least 5 times when here he hates working on a Saturday (landlord was here and actually said to him "you might want to find another job" after the fifth time he said it). Then claims repair ticket did not state stackable unit (he explained they require two techs). I call the office and told yes, the repair ticket states stackable. And another note states "landlord declined second technician due to cost of additional $100). There you have it, unit not fixed and waste of 4 hours time, plus damage to tiles (when putting unit back in solo) and busted up trim. Looks horrible. The landlord believes Daniel's "drum friction is heating the water" so not going to do any further diagnostics. Sorry, cannot recommend you. Always have used Andy at Allen Appliance in Aliso Viejo (he is the BEST in all of So Cal). Save yourself the headache and call Andy.

If you are searching for a new refrigerator in Southern California, Adam from Howard's in Laguna…read moreHills is your go to sales associate. Incredibly knowledgeable and straight forward, he provides a seamless sales experience. He listens to what your needs and wants are and provides the best options. Extremely satisfied with my purchase three months ago. The delivery is from a third party vendor that is extremely unprofessional and combative but still worth the overall buying experience.

What a great place to buy an appliance! Very knowledgeable staff and great prices. Be sure to ask…read morefor Kermit! He's been here for 14 years and knows his stuff!

Susie was extremely knowledgeable and helpful. We ended up with exactly the refrigerator that we…read moreneeded and wanted.

Rick helped us with a sink purchase. He is extremely knowledgeable and helpful. Not pushy at all…read more Very transparent about quality, pricing, and lead times. Jonathan helped us with microwaves. Again so helpful and knew a lot of information. He was patient and went above and beyond offering specs and other info to help us.

Needed to find a stove top replacement and I found Dewey's on Yelp!…read moreI called and spoke with Manny, this guy is awesome. Manny helped me narrow down the choices, gave his thoughts on the various brands, and helped me choose a model. He also suggested a different installer as our counter top was odd sized. Manny kept in touch via phone and email all through out the purchase. This is the place to go if you want first rate help and service!

Paid $2,730.39 for LG fridge. Cheap plastic inside-door shelf cracked two months beyond the 12 mo…read morewarranty period. Dewey's said to call LG and supplied incorrect replacement part #. It's now 22 days later and LG still hasn't sent return label so I can return incorrect shelf costing $63.07. No more LG, no more Dewey's, and still no shelf.

The other day our refrigerator went out. We walked into Home Depot mission viejo and a gentleman…read moreasked if we needed help. We told him what we were looking for and his response was "I'm your guy". In fact he certainly was! Les walked us to the appliance dept and showed us several refrigerators. We selected one based on many of his recommendations. Delivery was two days later. Everything with the sale, delivery, and take away went extremely smooth. Les really made our day! Thanks Les.

My husband and I first met Andrew (Andy) when we went to Home Depot looking for closet doors for…read moremultiple rooms in our home. He was incredibly helpful, knowledgeable, patient, and genuinely interested in finding exactly what we needed. He immediately stood out as one of the best sales professionals we have ever worked with. Our experience with him was so positive that when we later decided to replace two exterior doors in our home, we specifically went back to Home Depot to work with Andy and ultimately purchased both doors through him. Even though our contractors had offered to get the exterior doors for us through their manufacturer connections and handle the installation at a better price. We still chose Home Depot because of Andy. There may always be another option or a better deal somewhere, but trust, reliability, and exceptional service are much harder to find. Andy genuinely listens to his customers. He is caring, approachable, knowledgeable, and never pushy. He understands what you need, gives thoughtful and trustworthy advice, and consistently follows through. He truly under-promises and over-delivers. That kind of trust creates loyal customers. His follow-up was exceptional as well. Even when we couldn't make a couple of the appointments, he remained patient, continued following up, and kept providing us with additional options. He never gave up on helping us, and his persistence always felt genuine rather than sales-driven. We have literally raved about Andy to our friends and family. He deserves to be recognized and hopefully compensated accordingly for the exceptional service, integrity, and dedication he brings to his job.

I have never experienced such excellence in customer service before I met Dave…read more I recently purchased two new refrigerators. One of them was an open-box item, and had a little issue, but Dave has managed my situation so efficiently and effectively! I hope Best Buy highly values his innate abilities to not only get problems solved but also to take care of customers like family. I am unduly impressed! Dave, I really appreciate your professionalism and follow through.

POOR CUSTOMER SERVICE!! I went to pacific sales over at Mission Viejo to shop…read morearound for a new refrigerator. as I was looking around a young man approached me If I need any help. I told him I'm still looking around and would approach him if I need help. this guys's name is Ahmed ( sounds like ) When I approached him and had a few questions about the water filter of a fridge specifically where the water filter is located on a certain model of the fridge. he answers back cockingly it should be here where every thing is placed. however when I asked him how to replace it he did not even know how to do it. so I told him I need to know how coz my old fridge I had difficulty changing the filter. he answers back it's not going to be much easier. Thats when I had to say something coz clearly he does not have good customer service. I asked him his name and if I could speak to his manager. His non verbal movement could clearly show he just wants to sell and not even entertain any questions about their products. He makes the excuse that I am new to this branch : department thats why he doesn't know anything about the appliances in that area. He said his only been there 7 months. That made me more frustrated, 7 months and you don't have any idea about how to replace a water filter on a fridge. Anyways , just to share my experience with this sales man

Their Garden section has a great selection of plants and flowers…read more They need to improve the checkout to pay for your items. There is always a long line and the people walking into the Garden Section are blocked by the line of people waiting to pay.

Good gravy I don't know of a Home Depot any worse than this one. After getting accustomed to Lowe's…read morein San Clemente having exceptionally good service, this one is a stark contrast in why I refuse to Home Depot for ANY OCCASION. I recently had to get some mulch glue. The garden center associate couldn't have been less helpful. She has never heard of such a product and pretty sure they don't carry something like that. I was told to go check out the plumbing aisle since that's where all the glue is. So I went over to the plumbing aisle and checked just in case. Of course the item wasn't there. I also tried to flag down an associate but he couldn't scurry away fast enough. I literally ran after him shouting EXCUSE ME!! CAN YOU HELP ME FIND A PRODUCT??? The associate couldn't muster any sense of concealing annoyance. He told me they only sell mulch glue online and walked away without any further assistance. Like help me get some heavyweight gravel off of the shelves. Check other items I needed help with. Nothing. And the parking here also sucks. The aisles are also very cluttered and brimming with end cap aisle products. Also don't bother attempting to purchase any terra cotta potters. I had to return all of them due to every items having scratches and gashes. I don't know who thought it was a good idea to even sell it in the condition it was in when I placed an order as an online pickup. All in all, much better to drive the extra distance to visit Lowes in San Clemente. The employees are happy to assist and the store is much cleaner and easier to navigate.

We had a very pleasant experience working with Tina. She helped us with selecting sinks, faucets…read moreand toilets for our 3 bathroom renovation. Would highly recommend!

This is how buying appliances should be. No pressure, no confusion, just great communication and…read morefollow-through. Everything arrived on time, installation was handled perfectly, and the extra check-in afterward really stood out. I won't shop anywhere else for appliances again.

Store was clean and well organized. Staffing levels were appropriate to quickly greet customers and…read moreconnect to a product specialist. A great selection of products that were of interest to us. Comfortable process to buy. Good prices too!

Walked in today for an item, there were 3-4 employees at the front. Not one "hello welcome in" ,…read more"can I help you find anything?" Just nothing but talking amongst each other. In the front of the store where every customer comes in through. Then when I went to find what I was looking for, after almost 10 MINUTES of me standing in the same section someone finally came over to me. I did try finding it on my own but wanted to make sure I was getting the right thing. Tall with dark hair and glasses. I told him I was looking for a cord for my phone charger since mine broke. I showed him my phone and he told me I needed to get the wall base plug as well. I said no I just needed the cord. And then he kept telling me I needed the base as well. I knew he was trying to upsell, and coming from a retail background I totally get it, but please take the first no as a no. I told him forget it and that I was leaving and going somewhere else. When I was walking out again no thank you, no nothing, no "have a good day" . I don't know who trained these employees to have customer service skills. I guess they hire people who have none. Please HAVE BETTER CUSTOMER SERVICE to EVERY CUSTOMER THAT COMES IN. I'll never shop with this company ever again.

I really want to like this place. The products look awesome. However, the Customer Service was so…read morebad that I cannot bring myself to buy anything in this store!!

Service is awful. The 2 employees in the store were uninformed, lazy, and did not seem interested…read morein helping us in the slightest. The first employee asked the other to answer our questions, which she was not able to answer. Instead she kept referring us to visit the website on our own time, outside of the showroom. This is a perfect case of management not training their employees in a manner to reflect the quality of the product they are representing. The woman who was asked to help us was dressed very sloppily and behaved like she had no interest in what she was hired to sell. The only reason I have given one star is because I am not able to rate them with zero stars. I have advised our interior decorator who sent us there, and our real estate agent who is one of the top real estate agents in Laguna Beach, of this experience, and will continue to tell anyone who asks, as we build out and decorate our new home.