I really want to like this place. The products look awesome. However, the Customer Service was so…read morebad that I cannot bring myself to buy anything in this store!!

Service is awful. The 2 employees in the store were uninformed, lazy, and did not seem interested…read morein helping us in the slightest. The first employee asked the other to answer our questions, which she was not able to answer. Instead she kept referring us to visit the website on our own time, outside of the showroom. This is a perfect case of management not training their employees in a manner to reflect the quality of the product they are representing. The woman who was asked to help us was dressed very sloppily and behaved like she had no interest in what she was hired to sell. The only reason I have given one star is because I am not able to rate them with zero stars. I have advised our interior decorator who sent us there, and our real estate agent who is one of the top real estate agents in Laguna Beach, of this experience, and will continue to tell anyone who asks, as we build out and decorate our new home.

Ordered a fan for delivery. Gave a billing address and a delivery address. Well, this outfit…read moreignored delivery address and delivered fan to billing address. Clearly incompetent. Had to drive hours due to their mistake. If you do business buyer beware. Triple check their paperwork.

My son accidentally broke the glass cover on my vanity light and was stressing about how to replace…read moreit. I went to Lamps Plus and had such a great experience thanks to the store manager, Matthew. He was incredibly patient and super knowledgeable. He took the time to help me figure out exactly what I needed and made the whole process easy and stress-free. It's not always easy to find that level of customer service these days, but Matthew really went above and beyond. If you need lighting help, I definitely recommend stopping by and asking for him!

I really like this lighting store because for a small space they carry a lot of different options…read more I found the perfect chandelier for our kitchen remodel and Janna was so wonderful and communicative throughout the process. After I purchased the light they held on to it until our lighting was ready to go in. Super nice helpful people! I will definitely go back and have Janna help me again

What a wonderful business. I called with a question about possibly repairing our table lamp. The…read moreyoung lady suggested I bring it by for them to take a look. After seeing what was involved, they felt it was repairable. Gave me a timeline and an estimate on the cost, I was very pleased with the estimate.The shop itself is well stocked with a large selection of lighting displays and decor items. Staff is very knowledgeable and helpful. If you're shopping for lighting or need information, I highly recommend this business, nice people, family run and very helpful!! They got it repaired in record time and it's as good as new!! Great Service !!

I purchased all my furnitures such as living room, dining set, guest bedroom, and master bedroom,…read morelights from chic Home and lighting. love love love all my furnitures and enjoy them everyday. The owners Fardin and Azar both were very helpful and patient with us being so picky. Both Fardin and Azar spent a lot of their times to choose a proper furnitures for my home in Merced. There was an issue with shipping, but he took care of it so fast with No Hassle I was choosing a different styles, but Fardin with his good test convinced me to choose the best styles based on my home style. I am so happy that I went with his style. Both Azar and Fardin Henot only a good sales rep but also a good Designers.

I bought six cute wine glasses from the store. They told me to pay first then come another day to…read morepickup. On the day of picking up, they handled an used shipping box to me but I thought there would be separate product packing inside. I was wrong. The wine glasses set supposed to be a gift to my friend, but how could I sent these pieces of crap to her? The man said his products were imported and it came with the box. While you may find Lakeshore Learning inside the box. Funny. I called to ask if I can return them. They said the packing supposed to be like that. I mean, the guy's attitude sounded like my products were perfect and how dare you challenge that? Fine. Check the picture out. They charged 25% restocking fee if you want to return. Btw, on that day I picked up, one guy from the store parked his truck very close to my car. I crawled into my car from the passenger seat.

I could not have asked for a more smooth buying experience from Houman and Studio H. From the…read moremoment I walked in, he was extremely welcoming and was open to all of my questions (and I tend to have a lot of them when I shop). What made it an even greater experience was how willing he was to answer my questions in the days leading up to delivery. The price as absolutely more than fair and he had exactly what I wanted and installed in a matter of days. On top of having a great experience in store, his installation staff also went above and beyond when it came to installing my chandelier. To sum it up, from walking in, and installation, it truly felt like a white-glove service. I would wholeheartedly recommend Studio H to my friends and family and they have earned a repeated customer!

Great service, selection and prices! Houman the owner went above and beyond to make this a smooth…read moreand easy process for me. I went past his business hours and even then he opened the store back up for me cause he saw me peeking through the window. I purchased my chandelier on Tuesday and he set up installation for the same week and by Friday noon, it was upCan't find that anywhere else. Next up is my dining room and it's definitely going to be from Studio H! Make that two stunning light fixtures from Studio H with the same great service by Houman! After the install was done he called to make sure I was happy. Looks gorgeous and I saved so much money by going to him. Looks almost if not exactly the same as a Restoration Hardware light

They have a wide variety of well designed products. The staff is very knowledgeable and friendly…read more They are my go-to for all of my lighting and repair needs

They were able to find my specific item, order it for me, and keep me posted on the progress. This…read morestore has everything for lighting, including parts for antique fixtures!

Lumiere Lighting did a phenomenal job. Javier was warming, professional, and reasonable. Pricing…read morewas reasonable and there was no hidden cost. The quality of lights were of higher quality than I imagined. We had a vision on lighting; however, Javier's expertise went above our expectations. I attached some photos of the end results. Great job Lumiere lighting Thank you Javier

I'm a contractor based out of Corona. I drive to Santa Ana just to purchase my lights from them…read more Reasonable pricing, amazing quality & customer service being the reason why. Incredibly grateful for their business. They've made my projects stand out. Definitely recommended.

Shane was awesome to work with! We were struggling on how to find the best spotlight option for our…read morevaulted ceiling recessed cans and he made it easy. Our room looks great and lighting is exactly what we hoped for. Thank you again, Shane!

From the owner: We are a commercial and industrial lighting company. If you are looking for a one-stop shop for all…read moreof your commercial and industrial lighting needs, you found it! We also have a full Range of Recycling Programs, taking the headache out of the recycling rebate process by handling all of the paperwork!! A list of our services: *FREE Energy Audits *Retrofit Lighting Projects *Lighting Recycling *Buy out obsolete inventory We help you reduce your energy bills to increase your bottom line.

Customer service at this location is very poor compared with the other W-S stores at Newport Beach…read moreor Costa Mesa or UTC La Jolla or Fresno, who are all wonderful. Waiting in line for sluggish service, mistakes in receipt handling, rude and abrasive comments, and many other issues... Williams Sonoma is such a wonderful brand and this store does not do them service. No wonder so many other customers have given poor ratings to this specific store's customer service! Is anyone at W-S reading customers' comments? Manager Julie must be setting the tone for the poor customer service with her abrasive approach and attitude. It is surprising that Williams-Sonoma executive management doesn't look at customers' reviews on Yelp or Google and take some remediation actions. Is no one reading the customers' comments about this store? So sad. Please go to any other W-S store if you expect decent customer service.

Beautiful store, poor customer service. Picked up an online order. The item was in a large box. I…read moreasked if I could get a bag and the salesperson replied, "we don't really have a bag for this." After she put the box in a bag, she placed it on the counter and walked away. Not a single thank you, thank you for shopping with us, have a nice day, etc. Hard to believe this level of customer service is acceptable or associated with Williams Sonoma. See picture.