Customer service at this location is very poor compared with the other W-S stores at Newport Beach…read moreor Costa Mesa or UTC La Jolla or Fresno, who are all wonderful. Waiting in line for sluggish service, mistakes in receipt handling, rude and abrasive comments, and many other issues... Williams Sonoma is such a wonderful brand and this store does not do them service. No wonder so many other customers have given poor ratings to this specific store's customer service! Is anyone at W-S reading customers' comments? Manager Julie must be setting the tone for the poor customer service with her abrasive approach and attitude. It is surprising that Williams-Sonoma executive management doesn't look at customers' reviews on Yelp or Google and take some remediation actions. Is no one reading the customers' comments about this store? So sad. Please go to any other W-S store if you expect decent customer service.

Beautiful store, poor customer service. Picked up an online order. The item was in a large box. I…read moreasked if I could get a bag and the salesperson replied, "we don't really have a bag for this." After she put the box in a bag, she placed it on the counter and walked away. Not a single thank you, thank you for shopping with us, have a nice day, etc. Hard to believe this level of customer service is acceptable or associated with Williams Sonoma. See picture.

We are absolutely thrilled with the product and service we received from G & A. From the moment we…read morewalked through their door, Brandon assisted us with a level of care that made both my husband and I feel like we were a family member. We added on a 200 sq foot master closet room and originally went to G & A to look at carpeting for the new closet. Not only did Brandon spend a lot of time with us on the carpet (which was a small job), he inquired if there was anything else they could assist with. We quickly learned that G & A does not just specialize in flooring, they provide a wide variety of services. In addition to carpeting, we needed painting, stone for countertops and expanded our project to replacing the tile in our laundry room (a long want on my wish list). I got 5 bids for painting and when combining all the above services, Brandon came in with the most competitive pricing. We went with G & A and are so happy that we did. I never felt like he was trying to upsell us and we felt their prices were very fair. In fact, Brandon offered us options with the stone that were more economical than other brands. Brandon was with us every step of the way! When the tile I picked out for the laundry room was discontinued, he found one very similar which I ended up liking better anyways. When they started the laundry room project, while removing the old baseboards, there was an issue with some of the drywall. Brandon quickly stepped in and had one of his guys perform drywall repair right away so as to not stall the project. They removed and reinstalled the washer/dryer as well. They also updated the 20 year old baseboards to match the rest of the house. All of G & A's laborers that worked in our home were courteous, knowledgeable, and professional. Brandon kept us advised every step of the way. I STRONGLY recommend G & A for any home improvement needs you may have and don't forget, they do way more than flooring! I am attaching some photos of the closet where they laid carpeting and installed quartz, the tile & painting in the laundry room and the painting of the living room/foyer where the new closet was built above.

I wish there was a higher rating than 5! G&A Flooring was amazing! Brandon came over, gave us a…read morevery reasonable quote, recommended a better and less expensive flooring than we had already purchased. Their crew came and and in 1 day, installed our flooring beautifully. The crew was on time, respectful, professional, covered all our art and surrounding areas, left our house very clean. I cannot recommend them enough! Thx Brandon! We love our new floors!

Another wonderful job by Abraham and his team at Marble & Granite Imports. Check out the…read more"Before" photo of our daughter's bathroom.. and how great it looked after Abraham's work. Super professional. I can always count on Abraham. Thanks!

This guys are good!! We are very happy! Work was not cheap…read moreand doesn't look cheap and thrown together. They worked with our schedule and completed work with out impacting our lives. Highly recommend them!!!!

Our first reno so we were nervous. Kirt and Donna came for the project estimate, Kirt came with…read moreawesome coworker to do the work, which allowed ongoing dialog and confidence the job was being done well. They adapted to some scope creep that didn't gauge our wallets. The final result was a solution we love! We were able to trust in the people and work and it allows us to enjoy our reno whole heartedly. :)

As a commercial construction manager, I highly recommend Preferred Kitchen & Bath. They recently…read morefinished our complete kitchen remodel on time (12 weeks) and on budget. Key Highlights: Design: Their 3D rendering service ($200, credited back later) is a great way to "see" your kitchen before committing. Communication: Suzy Sparks kept us updated weekly, making the process stress-free. Accountability: We noticed a minor mistake in the backsplash after the project was finished. PK&B had the sub return and fix it immediately. In construction, mistakes happen--it's how a company fixes them that matters, and PK&B's integrity is top-tier. Fairness: Change orders for unforeseen plumbing issues were handled reasonably. Plus, Julie's builder's discount on appliances saved us a significant amount of money. Thank you, Julie, Suzy, and Team. We love the final result and will definitely use your services again!

We trusted Ben with another renovation to our house, this scope being larger including: 3…read morebathrooms, kitchen, fireplace, bar and linen closets. Ben's team and subcontractors were courteous, kind and kept a clean job site as we lived at the house during construction. Ben kept us in the loop on any changes in schedule which was very helpful for managing our dogs in the house. Each tradesperson he has takes great pride in their work. We loved interacting with the cabinet and tile team, especially wonderful results. We would recommend Apex to any family, no matter how big or small the scope.

Our second time utilizing APEX for home renovations. Ben & his team did a fantastic job on our…read morekitchen, bar, bathrooms and fireplace. Great communication and no surprises along the way. Would highly recommend!

I am an Interior Designer and have been working with Bill at Inter Design for 16 years now, always…read morea pleasure, he is an honest and knowledgeable flooring and kitchen design Contractor. Showroom is convenient and he can bring samples to you! Always a top notch job ! Desiree Marvel Once Upon a Home Interior Design

Bill Gabriel and his team do an AMAZING JOB!!!! I have a gorgeous hardwood floor at a reasonable…read moreprice. Bill is an outstanding project manager that has kept my interests as his TOP PRIORITY. As an example, I had a plumbing leak and he sent over his plumber within 20 minutes and had the problem resolved within the hour. I cannot say enough great things about Interdesign. It is the best interior design place I have ever had the pleasure doing business.

We redid our 25 yo cherry cabinets to an off white color. The Original Cabinet team was great…read morestart to finish. The time they spent prepping the cabinets paid off - no overspray or missed areas not to mention it was sealed off from rest of house. We also needed a little woodwork done around the sink area which was no problem for this team ( but it was for others that are painters only vs. cabinet guys ). Get a quote from them - you'll be happy with their work !

They were very responsive quick, and did amazing work! Very happy. Reasonably priced too! They came…read moreto our home and did the measuring for us and install was scheduled quickly.

It's 100% a scam, DO NOT PAY CASH, DO NOT PAY CREDIT CARD, DO NOT GIVE MONEY TO THIS PERSON…read more We fell for it, we wanted to support local business owners, we used credit card and were able to recover our money. He pushed hard for cash, even after he knew we got our money back. Our neighbors filed a police report, he stiffed them out of a lot of money, did not complete the job, this is not a company, this is a shady dude committing fraud.

Jose did my painting and going to fix my windows. He did a great job painting and completed…read moreeverything as discussed. Even helped me caulk additional items at no cost . Had some issues with communication but was clarified and followed up on after issues were resolved

If you're looking for a high-quality cabinet company, I highly recommend KCI Cabinets. They made…read moreour dream kitchen a reality, and we are so grateful for their hard work & dedication. They exceeded our expectations and we would definitely use them again for any future projects!

I don't doubt that Ron (and some of his team) have made some nice things before. But, as a…read moreprofessional service, I cannot recommend them. They made an incredible number of mistakes on what should have been a relatively straight forward (but pricey) kitchen remodel, and some bedroom built-in cabinets. To make things worse, they reacted very unprofessionally on a number of occasions when their shoddy mistakes were challenged. Not only were these reactions to me, but to my wife, and to the general contractor (who now swears to not work with Ron again as it came to reflect poorly on him too). It would be too tiring to break the whole process down and list all of the mistakes. But, as another reviewer here mentioned, Ron became "too busy" to correct their last set of mistakes so we decided to move on. And guess what? The next guy got it spot on, first time, with a smile on his face. It's called professionalism.

I really want to like this place. The products look awesome. However, the Customer Service was so…read morebad that I cannot bring myself to buy anything in this store!!

Service is awful. The 2 employees in the store were uninformed, lazy, and did not seem interested…read morein helping us in the slightest. The first employee asked the other to answer our questions, which she was not able to answer. Instead she kept referring us to visit the website on our own time, outside of the showroom. This is a perfect case of management not training their employees in a manner to reflect the quality of the product they are representing. The woman who was asked to help us was dressed very sloppily and behaved like she had no interest in what she was hired to sell. The only reason I have given one star is because I am not able to rate them with zero stars. I have advised our interior decorator who sent us there, and our real estate agent who is one of the top real estate agents in Laguna Beach, of this experience, and will continue to tell anyone who asks, as we build out and decorate our new home.