Diane and Brandi are so very friendly. Even Zachary. Very nice place. Right now they are taken care…read moreof my jeep and they keep me updated on things. I highly recommend Steve's Autobody.

Due to work hours I was trying to get an estimate remotely like many others offer but they refused…read moreand also said they were too busy. Customer service was friendlyish. I do not like they wouldn't assist customers who work 12+ hour days so I can get my vehicle fixed.

We have used Dougs sporadically throughout the years but they really outdid themselves the other…read moreday. My wife and I were debating on buying a car and knew it was involved in a prior accident but that's about the extent of our mechanical knowledge. My wife ran it up to Doug's and he was so amazing. He went part by part and showed my wife all the stuff the dealership had done to try and hide various damaged parts. He basically saved us from buying a total piece of crap. I can't even imagine all the headaches we would have experienced had we not gotten his opinion. I am truly grateful for him and will push any and all business his way at any chance I get.

Doug auto body is probably the only place I'll bring my car if I have anything from hail damage to…read morereplacing a bumper. I know Doug personally very well and he's honestly very good at what he does. Has been doing body work longer than I've been alive. You could say I'm biased but I recommend him to anyone who lives in the collinsville/ surrounding area

The best in the area! Attention to detail, great value for the quality of work you get. Dave and…read moreJoe are kind, honest people.

Great place, local business, detailed and experienced with a fair price. Short review. We have used…read morethem many times and always received good work for the price from the owner.

What a nice crew! We were in and out in a very reasonable amount of time and our appt for repairs…read morewith a lot of volume in the area with hail damage was a pleasant surprise.

I had a great experience all around at Schaefer Autobody in O'Fallon, IL! Everyone was very…read morefriendly and thorough throughout the process. They made everything so convenient and my car was done before they expected. They called with updates and did text messages too. I appreciated their clear, consistent, and professional communication. My car looks great too. I hope I don't have to get another car repair in the future, but if I do, I'll definitely bring it back here and recommend to friends/family!

A quick update to Sean. My check engine light has never come back on so you got whatever was…read morecausing it with the repair. Kudos!'

They did a great job doing some body repair work on my car. And, they cleaned my car inside and…read moreout before I picked it up!! Super friendly and a fast turn around on my repair - would highly recommend!!

When I say PERSONABLE and PROFESSIONAL, genuine Care for the Customer and STANDING SOLID behind…read moretheir Work until Satisfaction and EXCELLENCE has been attained, Dave (Owner) and son Tim are the epitome of ALL of the above. I can say, without ANY reservation whatsoever, NO ONE holds a CANDLE to the combination of Professionalism and Purely Personable package. One experience with DENT FX "O'Fallon, IL", will show you what TOTAL PACKAGE Product Excellence and Customer Service Satisfaction looks like. If you're look for the Best, in every category, look no further than DENT FX. Pastor WDB

David (owner) did multiple dent removal in less than 2 hrs!…read more I had dropped a flat tv on the side of my RAM, leaving an ugly crease/dent that bugged me every time I looked on side mirror. I used to work at a body shop and despise door dings, etc but I know how expensive body repairs can be. David gave me a great deal for removing that ugly crease and a bunch of other little waves/dents. He took care of me in no time (I came home to watch a movie after dropping off and he was done before it was over!). Best of all, very reasonably priced and I couldn't be happier. I definitely recommend him - thanks amigo!

I am extremely disappointed with the quality of work and customer service I received from Caliber…read moreCollision. Not only was my vehicle not properly repaired, but I had to return my car multiple times due to issues caused by their workmanship. The first time I received my vehicle back after their "repairs," there were loose torque issues causing a knocking sound whenever I reversed. I had to bring my vehicle back, and they confirmed the issue and tightened everything. After that, I noticed additional problems that were extremely concerning. There was missing paint on the right side of my bumper where it connects to the vehicle, even though my original accident damage was on the left side fender near the driver's side. They also used an aftermarket headlight that was not properly installed or aligned. The headlight does not sit flush with the bumper, there is a noticeable gap, and the bumper was not aligned correctly with the body of the vehicle. They also welded a piece of my fender back onto the vehicle, which appears to have caused additional damage rather than properly restoring it. I brought these concerns to their attention multiple times. They addressed the loose torque issue and repaired the missing paint, but when I contacted them again regarding the misaligned headlight, scuffs, improper fitment, remaining paint issues, and the large gaps between the panels, they stopped communicating with me completely. I waited weeks with no response. After involving corporate, I was told Caliber Collision would contact me that Monday, but they never did. Another two weeks passed without any communication or resolution. I was completely ignored. Caliber Collision advertises having a warranty on their repairs, but my experience has been the opposite. My insurance company paid nearly $8,000 for repairs, and now my vehicle has to go to another body shop for almost $6,000 more in repairs because of the poor quality of work performed here. I strongly recommend not bringing your vehicle to this location. Save yourself the frustration, time, and additional expenses. I will also be reporting this experience to the Better Business Bureau. On top of that, I am now having to pay an additional $450 for a rental vehicle because Caliber Collision is refusing to take responsibility for the fact that I will be without my vehicle for another two weeks while it is being repaired elsewhere. This additional inconvenience and expense could have been completely avoided if the repairs had been done correctly the first time After 3 weeks of being ghosted, they reached out once notified that vehicle was in a different body shop.

This customer service team is top notch. The adjuster went above and beyond along with the expert…read morebody technician. I will definitely use their service again. Thanks again.

Down to earth body shop, with down to earth prices! Excellent work by Dave and the boys!read more

I have used Caliber Collision for minor scrapes and dents, but in my 20 year old vehicle, I did a…read morejob on it. In a vehicle this old, parts are scarce but they were able to source necessary parts to get me back on the road. I actually added some things, I wanted the cab buffed out and when they called me to let me know my vehicle was ready for pick-up, I was just astonished. The fit and finish was just suburb. It looked like it just came off the showroom floor and for a 20 year old vehicle, that is no easy task. The final bill was right on with the initial estimate. I wasn't disappointed. I was kept informed every step in the process which is an added bonus. Thanks to all of the staff at Caliber Collision in O' Fallon, IL

I booked an appointment online with Caliber Collision in O'Fallon, IL, clearly selecting Geico as…read moremy insurance. Their website promotes hail damage repair and free estimates, but when I arrived, the woman at the front desk was rude from the moment I walked in. Instead of offering helpful service or acknowledging the mix-up caused by their own online system, she doubled down with attitude and acted like I was wasting her time. She incorrectly claimed I booked as "self-pay" (I didn't -- that wasn't even an option and even if it was she said they don't deal with that either), then told me they don't work with Geico. Why was my appointment even booked then? I took off work early for this appointment, only to be brushed off and told to try another branch. Absolutely unprofessional and a complete waste of my time. Will not be returning to any of their branches.