We called a few days ago to book a cleaning and said we were looking for two cleaners. We were told…read moreit would be 1.5 hours for $150 ($50 per cleaner, per hour). The arrival window we were given was between 9-10 AM. Though we were told that we would be notified 30 minutes prior to the team's arrival, we didn't receive any texts. Today, Esperanza arrived alone at around 9:55 AM and said it would be $150 for 3 hours. Though we expected 2 cleaners for 1.5 hours, we agreed. Esperanza told us later after 2 hours of cleaning, that the kitchen and living room would take 2 hours instead of 1, so our total would change to $200. This was a little unexpected but we agreed to this too. However, she finished after a total of 3 hours of cleaning, she didn't need the additional 4th hour. But when we were about to pay, she charged us $200. We ended up paying $180 but she did maybe an extra 5 minutes at most, not a full hour, for the extra $30 we paid. Esperanza was nice and she cleaned our place well. We just weren't very satisfied with how what we agreed on, and expected, kept changing. Also, I'm not very sure if they take out the trash or not. When I asked, Esperanza agreed, but she looked a little surprised, so I guess this is one extra thing I was left wondering about.

***** Edited to add, Maid in Orange reached out to me yesterday to apologize and take full…read moreaccountability for the ways their office staff dropped the ball. Happily changed my original rating of 3 stars to 5 stars and am looking forward to my next cleaning! ***** Let me start by saying that Karen did an excellent job - 5 Stars!!! However, I would give the office 1 to 2 Stars. I've used Maid in Orange off and on over the past 4 - 5 years and often recommend them to friends. For this particular visit, I booked one technician for three hours, with an arrival window of 2:00 - 5:00pm. Both the website and the reminder email make it VERY clear that this is an "arrival window" and not the actual hours that the technicians will be in your home. So, I planned my day around being home at 2:00. You can imagine my surprise when my teenage son called me at 1:25pm to tell me that someone was at the door to clean our house! For this particular visit, I did not want my entire house cleaned, I only wanted specific rooms/areas done. Because Karen arrived when I wasn't home (and because my son didn't know which areas of our home I wanted her to clean) she ended up cleaning and moving things that I didn't want her to touch. And thus, 15 minutes of the time that I paid for went to waste. Again, this was NOT Karen's fault, she said the office sent her. Honestly, I would have let this go and not written a review at all, however, I called the office at 1:30pm two days ago and still haven't received a call back. Also, in the past, I have always received reminder texts in the days leading up to my cleaning appointment and usually receive a text or call to let me know that the team is on the way....this time, I did not receive any of those texts. Perhaps there has been a change in ownership or office management??? I can recommend the Maid in Orange technicians but am disappointed with the customer service. When a customer calls your business to let you know that you've made a mistake, a returned call is the bare minimum.

Let me start by saying the cleaners I've had consistently for the past 6 months have been nice and…read morearrived on time (Franciela is wonderful). However I have had a few hiccups over the past few years since I've used their service. Nothing I couldn't get over and that they didn't try their best to correct. I'm pretty easy going and understand stuff happens. What is leading me to write this review today is how their management handled my particular situation as a loyal patron of a few years. I have had a biweekly cleaning scheduled consistently for the past 6 months. Haven't asked for much change and always get my two cleanings a month - same day, same time. I asked for an EXTRA cleaning this month, so I wanted them to come MORE. The way they entered into their scheduling system deleted my current scheduled time. So to my surprise after I woke up early and spent an hour prepping them to show up at 8 AM, no one came. I called and asked what was going on and I had to follow up twice. They said I wasn't on the schedule until the 29th! I told them I needed it done today and they could not find a way to make that happen for me after I have probably spent close to $10k with the over the past couple years. I have 3 small children so it's not the most convenient to have services like this canceled and then rescheduled. Plus I stripped all my beds and picked up everything for them so they could do a deep clean, all for nothing. Instead of offering any resolution other than "we are sorry, we don't know why this happened", I was pretty disappointed to say the least. Needless to say I will be providing my business elsewhere.

I asked for a deep cleaning of bathtub and kitchen sink. Lao and her friend did a fantastic job. I…read morewas very satisfied and would recommend to use this service. They asked me to give them credit card info before the service, which was a bit suspicious, but it turned out it was fine.

I wanted to update my original review. After I shared my concerns, Lupe reached out, took…read moreaccountability, and offered to send cleaners back to make things right. By that point, my wife and I had already cleaned the areas ourselves, so we no longer needed the re-cleaning service. Lupe was understanding and provided us with a partial refund, which we appreciated. I do appreciate the owner taking responsibility, listening to our concerns, and making an effort to resolve the situation. Her willingness to work with us and provide a partial refund was appreciated.

They did really fantastic work, wow! Our home looks like new again! We would highly recommend them.read more

Mike at Dirt Busters did an amazing job cleaning our carpets. Confirmed the appointment the date…read morebefore. Texted an ETA the morning of. And our white carpets look brand new! Would definitely use Dirt Busters again!

Hired the team for deep cleaning (I mean, very deep cleaning!)…read moreThe team did a fabulous job with the cleaning...very thorough and got all the corners! Mike came next day for carpet cleaning and tile and grout cleaning. WOW! Felt like a new space! Mike is very prompt with communication and so easy to work with Very accommodating with change in schedule. Definitely will have them again!

I hired this company for a full-house cleaning. In addition to the base interior cleaning service,…read morethey charged an extra $90 for exterior window cleaning on the first floor only, despite my home being a two-story property. No quote or estimate was provided before the work began, which left me surprised by the final bill. The outdoor window cleaning was visibly substandard. The owner never appeared, only workers were sent, and I was then pressured to pay the full amount of $530 on the spot. The experience felt transactional rather than service-oriented, with little regard for communication or customer satisfaction. I would not recommend this company. Customers deserve clear pricing upfront, consistent quality, and professional conduct, none of which were delivered here.

This was my first experience working with Laura (owner) and her team. The communication was prompt…read moreand professional. Laura gave a reasonable price quote for the work to be done. She came to my home for a free estimate and we discussed what I was looking for and what they offered. She was able to give me a next day appointment. Her team (2 people) showed up on time, were polite, and did a great job. Laura met me for a final walk through after the work was completed as she desires her clients to be fully satisfied. I was very pleased with the outcome one and would highly recommend her and her team and look forward to working with them again.

This was my first time booking a deep cleaning for a house with a cleaning service and they did not…read moredisappoint! Bryan was super great helping with scheduling and making sure those specific areas were focused on. Elsa and Reina were so kind and professional - it was a lot of work and they did not disappoint! I would definitely recommend this business

Owner is rude and is not interested in tailoring to customer needs at all. I tried to work things…read moreout but he did not want to communicate.

I have been using Mary & A Mop for a while now and I cannot express how happy and grateful for Mary…read moreand her team. I have never been disappointed. I just had post construction cleaning done and I was extremely happy with the job they did. They went above and beyond to make sure my house was clean and free from all the dust and dirt that comes from renovating a house. I highly recommend Mary & A Mop. The pricing is reasonable and worth every single penny. The girls did a fabulous job. I can't thank them enough. Mary is an amazing person. She is always kind, professional and makes sure you are satisfied with the work that was done. Thank you so much Mary!

Avoid this company for any move-in/move-out cleans…read more My husband and I booked a full move-in deep clean for our new home. The service was scheduled for today at 9am. Last night, Mary asked to move it up to 7am. We agreed, and my husband was there at 6:50am to let the team in. They didn't show until almost 7:30, with no heads up that they were running late. Around 9:30am, one of the two cleaners texted my husband saying she had an emergency and would come back in a few hours. We were understanding, of course. By 2:30, no one had returned. My husband called Mary (who didn't even know about the emergency), and the cleaner then texted him asking him NOT to tell Mary. When he asked Mary for a discount since we were now way behind schedule, she said she couldn't because it would come out of her own pay. We have movers scheduled for the following morning, so we needed this service completed by tonight. At 3:40, I called Mary myself for a completion estimate and had the most unprofessional customer service interaction I've ever experienced. No apology, no accountability- just blame-shifting and complaints about her own employee. At one point she asked ME to call her workers for her since they weren't responding to her. I said that wasn't my responsibility. She got defensive and aggressive, then demanded to speak to my husband instead. We tried to cancel outright. She refused, claiming the team had done "80% of the work", which was false. It seems like all they'd done was pour cleaner into the toilets. Nothing else was touched. By 4:30pm, the team still hadn't returned. Only when my husband called back to say we were cancelling regardless did she finally agree- and framed it like she was doing us a favor by not charging us. We ended up cleaning the townhome ourselves tonight with the help of my sister, but this ordeal threw off our entire timeline. I don't blame the individual cleaner- emergencies happen. But Mary's complete lack of accountability and professionalism in handling it says everything. Hard pass. ***Response to Owner's Reply*** Mary, while I appreciate your apology, I don't find it genuine. You only attempted to call me to apologize yesterday after my husband called you out on your rude and hostile behavior towards me. You didn't offer any solutions during our conversations. And even admitted to us that you wanted to fire your employee despite knowing her for 10 years. The only thing you offered was a discount towards a future cleaning service, and this was AFTER you agreed to cancel once your team confirmed that they didn't even complete 10% of the job. I hope you learn from this experience and treat your customers and employees with more respect in the future.

I'm pretty picky when it comes to cleaning. I usually do it myself, but recently I needed some…read morehelp. I've tried several other cleaners in the past and never liked anyone enough to use them again. Rosa and her team are incredible! They bring in ladders, they move furniture, they get every single surface imaginable. She is always timely to respond and easy to work with. If you're also someone who likes/needs a very detail oriented cleaner, cannot recommend them enough.

They are very thorough. A deep clean is actually a deep clean. Nice people, very respectful, and…read morethey work hard.

Carlos and his team did an outstanding job at my three-story loft. They provide exceptional window…read morecleaning as well as interior house cleaning services, and their attention to detail is second to none. They were professional, courteous, and treated my home with great care and respect throughout the entire job. If you're looking for reliable, high-quality cleaning services, I highly recommend Carlos Cleaning Service

Carlos and his team do an amazing job. He will listen to any concerns and will make sure that…read morecorrections are made if needed. I have used his team for many years and recommend them to all my friends.

This company is great. We have tried numerous companies in the past, and no one beats the service…read morethat we got today. 3 girls total... from the bathrooms, to the kitchen, bedrooms, walls and floors. They even cleaned the air vents in the bathroom. Windows, mirrors, furnature and more. Very happy with there service and I would recommend them to anyone looking for reliable service and people you can trust. Thank You! Esta empresa es fantástica. Hemos probado numerosas compañías en el pasado, y ninguna supera el servicio que recibimos hoy. Fueron tres chicas en total... se encargaron de todo: desde los baños hasta la cocina, los dormitorios, las paredes y los suelos. Incluso limpiaron las rejillas de ventilación del baño. Ventanas, espejos, muebles y mucho más. Estamos muy contentos con su servicio y los recomendaríamos a cualquiera que busque un servicio confiable y personas en las que pueda confiar. ¡Gracias

Paid $340 for a move-in deep clean, which was supposed to include scrubbing the tile and grout…read morethroughout the house. They did scrub, but didn't have the right equipment to actually deep clean the grout, so it still looked dirty afterward despite the effort. They also used up most of a bottle of bleach cleaner I had out in the bathroom without asking first, surprised they had to resort to using my cleaner rather their own supplies. I also had to go back over the laminate floors myself with a cleaner and microfiber towel since they weren't actually clean; the bottom of my feet kept turning black as I was walking across the floors. Felt like the service oversold what they were equipped to deliver. Disappointing for the price, and I wouldn't go to them again for a deep clean. They asked for an inspection after 6 hours of cleaning, at which point I decided not to have them redo anything.