I have not posted in hope that things would change. The first property manger John was awesome. He understood and had great customer service. Same with Jinsoon. However, the 2nd year they got a new property manager Joenne. She is conformational, she has NO customer service or management skills since she has been given this position or title it seems that its gone to her head and the attitude it extreme. She can make signs or postings since her degree is in graphic design and not management, or customer service. She even demands the maintenance or janitorial service address her as Ma'Ma which when they were replacing a filter the comment was that she demands that of them. Sad to mistreat your staff in that manner. It does not make people respect you!!!! 101 of people skills. Yet as a property manager who lives in the building-- forget about assisting you in a timely manner. If you report loud noise past 11 pm of disbursement don't expect a reply until the following day that she wasn't available or majority of the time you need to wait until the work week for a response yet the fact that you have a live on the premise as a Property manger to deal with it immediately is dismissed and you are given ridiculous excuses. The last month-- we have had no hot water, for a full month with the response it was rocks in the pipes verses the reality of the actually issue. The hallways smell of garbage because of the recycle doors always left open with air fresher plugin in the hallways to mask the issue verses shutting the door and putting an air purifier in the room. The hallways walls are damage over a year without being fixed due to move in and move out and the walls being damaged. If the two first PM were in charged they would not allow and immediately addressing it. We also had to deal with non stop construction for a restaurant on the first floor where she claimed they were not working in off time or it wasn't loud when in fact the tenants non stop complained with no assistants and just given excuses. This went on over a year!!!! They even did construction on the weekends, I caught her full on lying on a Sunday of them not doing construction saying they were not there when in fact I was home witnessing it first hand and in fact she wasn't even in the building!!!! They stated in Sept of 2020 via email that the tenants would be reimbursed for the constructions disturbance and that there was a calculator agreement with the restaurant of the where you lived, the loudness of the noise and the length of your residency to be compensated. AS of today-- she has given one excuse or another (their attorney have left, new attorneys, not having the staff to comply). We who lived through it have received NOTHING!!!! Most everyone has moved out due to the noise and dealing with her and not respecting them as tenants. This place is suppose to be luxury living but when you are mistreated by the property manage and the place is not as luxury treated as it should be...... Any new tenant look elsewhere!!!! Too expensive and not worth dealing with the property manager at ALL!!!!
I forgot to mention the BUGS!!!!!! I have pictures of how many times we dealt with them and the excuse the property manger gave verse the truth the bugs were an issue due to the construction.
New tenants go elsewhere!!!!! Looks great but you won't want to deal with the PM.... All past tenants left mainly because of dealing with her and her stories and unfounded reason when you brought something up.
GO ELSEWHERE!!!!! The owners really need to speak to the past tenants and current.... They will have a more understanding as to how they have have been mistreated and bullied and not treated correctly as tenants from someone who the title has went to her head.
New tenants you will be scammed on what you think will happened verses once you are in a lease and not treated properly for the price you are paying for rent. read more