1. Morgan Storage

    1. Morgan Storage

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    Manchester, NH

    Morgan Storage

    4.0 (1 review)
    Open 9:00 am - 6:00 pm

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    4 years ago

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    First-Rate Moving & Storage

    First-Rate Moving & Storage

    3.7
    (35 reviews)

    Armondo and Michael were incredible…read more Super fast, so careful and genuinely nice people, I'd call Jay (the owner) back in a heartbeat for any moving help. I got lucky searching on Yelp and finding such an amazing crew. Fairly priced and great to have.

    We hired this company for a large 1-day move scheduled 9/17/25. The process of quoting was timely…read moreand no issues. Friendly process and felt like all would go well. Pricing was fair and they were offering a discount if we booked, so we did. A few days prior to move, I called the mover to add items not on our inventory that we were originally going to move that we knew we wouldn't have time to. They ended up not being able to move most of it in time - so we did it anyway but got charged. We also moved our lamps which were on the inventory that they suggested we move ourselves or they would have to pack them. We were moving items with our enclosed trailer that we told mover we were going to do and what specifically we would be handling. No scope was affected. The week of the move, they requested to come day before to stage items to prep. They did not visit us any other time prior to move to check readiness or offer packing services. Two movers came and moved boxes that were ready into garage. Sounded like a plan, but the items moved now had no organization by room, stacked heavy on top of fragile, blocked garage doors, and blocked areas we needed to access to finish packing. We discovered this late in day. We then moved what they moved to repack damaged boxes and get our garage doors closed for the night. This stole much time needed to finish packing and prep for next day. Day of move, they showed up with 1 box truck and a small Uhaul. Did not seem adequate and it wasn't. They showed up earlier than scheduled while we are trying to finish up due to the delay they caused prior day. We asked them to wait until scheduled time. Owner was not happy about that because he was paying people that weren't working. So, we let them start in basement instead of upstairs. Only one mover spoke English, and the owner was there for a short time to get them started. This made it difficult to communicate with the team. We know we were not 100% ready, but what they did didn't help. They were not organized with no apparent process. We tried to make sure things we didn't want moved were noted and out of way, but they still packed and loaded items we were going to take, leave, or trash. If there were questions, they didn't ask. They did pack 5- 6 boxes in basement. They filled the 2 trucks, but they were unable to take everything they were hired to in 1 day. We had to use our trailer to move some inventory because they couldn't! After they finished loading, they asked where the new house was? We were dumbfounded by that question, because it should be known. They thought it was close, but it was an hour away. We assumed they'd arrive around an hour later at our new house. They didn't show up until late afternoon. Again, very difficult to communicate with the team speaking little English. I walked them through the house, explained where the rooms were by name, so they'd know where items were going. However, they couldn't read the boxes, and we had to direct every single box where it needed to go. Still things ended up in the wrong place. We ended up buying the mover team dinner as they had worked very hard throughout the day and went very late to ~10 p.m. They gave us the choice to do more that night or do in morning? We chose next morning. Thank goodness we had an extra day to move before closing. On day 2, there were no movers on site that truly spoke or understood English. They tried very hard and got the move done but it was inefficient. This left us very little time to prep the old house to be ready for buyer walk through at end of day. I informed movers I had to finish that first before meeting them at new house. They agreed and would go help with another job and then meet us at house later in afternoon. Day 2 finished late again. After moving, we discovered our $2K TV was damaged beyond repair (they packed); a piece of furniture was damaged and needed repair. We bought insurance with this company and put in a claim. They offered a small amount of money to replace TV and repair furniture. In exchange, we were required to sign a document agreeing we could not give them a bad review anywhere ever (required by their attorney; not industry). I declined to accept insurance due to this statement. Get hard copies of all documents and do your due diligence. My fault for not doing so - I trusted and assumed. In the end, the company charged more than quoted. Some of it warranted and some of it not. We gave owner the feedback above and more. He says he tried to address with us - not true. First call he denied it all and blamed us. In writing, he would not accept and changed nothing. We tried to come to terms with this company before writing any review. We did pay the full amount and did not accept the insurance as noted. The owner accepted no fault and no input! We've made large moves before with much better movers. Do your research. The good movers will quote higher but will deliver better service!

    Gentle Giant Moving Company

    Gentle Giant Moving Company

    4.8
    (12 reviews)

    We used the Nashua/Hudson based Gentle Giant movers for a local move and were very happy with the…read moreexperience. We had a crew of 4 who showed up on time and were very efficient and careful with our move. We had no damage on the move out or the move in. They took their time, and tried their best even on one large piece of furniture which ultimately could not make it into a tight spot in our new house. They came in under their estimate which is always a nice surprise. We would use this company again in the future if the need arises.

    We just went through a significant house move. We packed 2/3's of the house before the movers…read morearrived. The team that came was great and very nice. But they loaded two trucks and still could not fit all our stuff. We had to make separate trips. Also, they arrived early, and I wasn't prepped for being out of the house for a few days. After talking with the lead guy, I went to the master bedroom to pack for a few days, and my bureau was already covered and wrapped, jewelry, make-up - everything. At the new house, they brought everything in but rushed. We struggled to keep up with where they were putting boxes. By the end, stuff just landed in the garage. It's been a month, and we've not found the items in the kitchen drawer that held all of our silverware and gadgets (can opener, vegetable peeler etc.) Would I recommend them? Probably, but you've got to keep an eye out to maitain control.

    Ray the Mover

    Ray the Mover

    2.7
    (43 reviews)

    Absolute nightmare. Driver informed us when delivering belongings that some of the items packed by…read morethis company were not on the truck and that they would deliver them in approx 2 weeks when their truck comes our way again. As cartons were unpacked we found that the best items were missing, as though someone was picking and choosing the best items for themselves. Numerous phone calls and emails were not returned and owners refuse to get in contact with us. This experience is worthy of a 60 minutes episode. Damaged furniture, broken dishes and large % of shipment missing. Company won't last long as their reputation will close them in no time. Owners should take a good look at their employees but also at themselves, because bad news travels faster than good. Beware of Ray the Mover/North American Van Lines.

    Here is the typical bait-and-switch used by some moving companies:…read more1) They do a walk-through and provide a low-ball quote. 2) They send you a contract with a supposed inventory of items to be moved and you sign it. 3) They fill half the truck and then say "you have items that aren't on the inventory...it will be an extra...30%, 40%, 50%, 60%, 70%, 80%, 90%, or 100% relative to the quote". At that point, if you say "unload the truck" they'll charge you up to half the quote amount for their time and effort. If you don't pay, you will never see your items again. When you argue that you have a signed contract they'll say "but these items weren't on the inventory and you signed the contract." How you can safeguard yourself: 1) If possible, provide a very detailed inventory that is irrefutable and make sure it is included in the contract 2) Take pictures of every room and every angle and every item and attach, along with the inventory from (1), to the contract before you sign. If the company balks at (1) and (2) find someone else. Why do some companies do this? Because their initial low-ball quote is what gets you hooked. In the end, you'll end up paying the same or more than market rate.

    College Bound Movers

    College Bound Movers

    2.7
    (75 reviews)

    We were told the mattress would be place to make a wall in the container. Instead it was placed…read morethe long way of the pod away from the wall. Before they left, one of the mover told my husband it should have been put in first and was not. The photos are from the morning after they left. You can visibly see the fold in the Tempur-pedic mattress. When we tried to hold it up to see if we could stabilize it, one of our three pictures we had "professionally" packed was being leaned on by the mattress. The box was bending. The professional packing consisted of two cardboard panels taped together. The frame of our Thomas Kinkad painting was hanging out with the tape on it. We were charged for 5 hours of labor plus for the "professional" packing of the painting. My husband tip the movers in cash. They were nice guys. We let them take a bunch of things we had out our goodwill pile which took away from the time we were charged for labor. I contacted the office the following day via email with the photos attached. The office manager and I corresponded via email. On 9/24, they agreed mattress should have been placed against the wall to ensure the flatness of it and strapped down. She did note we had not rented or purchase any straps from them. The crew did stated to her they thought the picture was more secure than the pictures show and assumed it moved during transport of the MI-BOX. (THE POD HAD NOT BEEN MOVED BETWEEN THEM LEAVING AND WHEN THE PICTURES ATTACHED WERE TAKEN). Included in the office manager's response was: " Typically, College Bound Movers is not liable for items once the doors to the MI-BOX close. Any claims would go against go against your content's insurance. You did provide your homeowners for coverage. As a customer service courtesy, i am going to offer you a customer service refund of one hour labor time and the mattress cover." I responded back to the office manager the same day. The "assumption" on their part that the paintings shifted during transport was not true. The POD had not left the driveway between the time they left & the pictures were taken. It's a week later and there has been no further correspondence from her.

    We have never used a moving company. We decided to use a moving company. After getting estimates…read morefrom many companies we decided on College Bound Movers. The estimate was sent to us within the hour. They said they would call with the pickup time. The called with the arrival time. They called the morning of the move to tell us that they were on their way. Nick, Alex and Ryan were extremely professional. They wrapped some of wooden furniture. They finished loading the truck. Once at our new home and the unloading began. They had everything in and put things where they belonged. Asked questions about where to put things. The entire move took less time than the estimate. If we would need movers again we would use College Bound Movers and asked for Nick, Alex, and Ryan. Thank You for the awesome service. Tim and Roberta Courtney ​

    Morgan Storage - selfstorage - Updated July 2026

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