Dr. Diamond is wonderful. He has taken the best care of my husband and myself. We both have…read morevision issues that extend beyond the normal and he goes above and beyond.

Staff is amazing, from the check in staff to the Dr! This is the only office I trust for my vision!…read moreThe best part is no dilating of the eyes! They are very prompt and extremely efficient!

I thought about giving a rating of a 4 because of the limited selection of frames but the service I…read morereceived out weighed that . After my exam I was told when I would received my glasses, I got them sooner than expected . Went in for my fitting I put them on and I was oh my gosh these are all wrong the young woman who was fitting me so very patiently explained to me why it felt so different told me if my eyes didn't adjust they would fix them . But what brought the service over the top I had locked my keys in the car when I stated I might not have enough money to pay a lock smith she offered to pay it thank the Lord I did have enough but her kindness touched my heart. So excellent service all round

From the owner: We are a full service optical shop offering eye exams, glasses, safety glasses, and contactsread more

Went to her location inside of the Walmart in Jefferson City, TN. Boy can I honestly say this…read morewoman's office is its own portal of hell. Boy is her staff GROUCHY and they have zero hospitality at all. The doctor? She's just as bad! I would have expected SOME kindness and professionalism from a woman of her education and background but oh my Lord!!! I left her office feeling like prank cameras were going to come out of nowhere and tell me it was all just some bad joke. Let me spare any momma out there the pain that I felt: this office is NOT single momma with kids / babies friendly!!! My children are both under two and I brought them in, with one sleeping in his car seat while the other was in a shopping cart. Instead of being explained to NICELY that they preferred no children in the office, I was barked at IMMEDIATELY as I opened the doors. First they blamed it on the fact that I had brought a shopping cart in to contain them both. I asked kindly for an alternative suggestion since my double stroller wasn't going to fit through the doors. She very nastily insinuated that I come back in when I could find a sitter. Mind you; I explained my situation to the staff over the phone when I made my appointment weeks in advance that I had no sitter and would be bringing two babies with me. I explained to her to the best of my ability in the kindest fashion (while trying to keep my cool after wanting to straight up CRY from the attack I felt from both her and her staff) that I had no sitter and desperately needed to be seen this appointment. She made me bring the cart out of the building and return holding both babies by myself (along with my purse). Not a single staff member ever offered to hold the door open for me while I obviously struggled, and I definitely was tuned into their condescending and judgmental tone the entire visit. Did I get seen? Yes. Was I spoken to kindly? No. Was I made to feel welcome? No. Her snotty little male staff member is equally just as awful as she is. When I kindly declined the glaucoma testing, he questioned me why with a tone like I had just relieved myself right there on the floor. Why was I treated like such a germ and of such disgust? My babies were quiet and one was sleeping, so we can't blame their behavior. It was the ADULTS in this case that acted like true toddlers. Please avoid if you have any self respect or are emotionally vulnerable. This office is full of bullies. Cheers!

Went to get my elderly mother's glasses fixed or repaired after a fall. All they could tell me was…read more"we can't help you". My mother has been a patient there for years. They did not want to give me a copy of her prescription. Terrible customer service for dedicated patients.

I went here for the first time and received new medication. I was told that if I needed anything to…read morelet them know. When I called back a month later with a problem she refused to even look at my eye.

the providers and eye check is great but the eye glasses department is very rude and unorganized…read more don't call me and tell me my glasses are ready and I can come anytime then drive an hour to tell me my appointment is 3 weeks later! very frustrating and doubt I use them again. Just handed me my glasses didn't even sit me at a station to check if they were right!

Every thing at this practice went very well. Every assistant was very knowledgeable and pleasant as…read morewell as the optomitrist, Dr Hyde. Building is large, impectably maintained, feels airy and comfortable. Large parking area right outside their electronic door with ample handicap parking. All their equiptment is latest available. Very happy with the whole experience. Wish more medical facilities were like this one.

This place wanted to sell me a pair of single vision glasses for $700.00. Since I declined they…read morewould not give me my PD measurement so I could order a reasonably priced pair on line. They wanted me to come back for the PD measurement and charge $50.00. I will not be back for my annual eye exam.

I was charged $769.20 for single vision, rimless glasses that I was told would take 2 weeks to come…read morein. OK It snowed...I had 10 days AFTER the storm, (yes FedEx and UPS were running fine!) to pick up my new glasses...so 2 weeks and 10 days total time for delivery as I am driving 14 hours up north for a month. Still no glasses..last week...."Oh they're on the way should be here any day..we'll call you!" Waiting....waiting...no call! So I called them..."Oh we didn't tell you????? There was a glitch in the delivery/order..we have NO IDEA WHEN YOU WILL RECEIVE THEM!" Asked for a refund....the gal who works THAT job is sick, no one else knows how?!?! NOPE! What about the DR? I asked..."Oh I doubt it only she knows how"...Needless to say I can't get my glasses, can't get a refund and can't gert a simple straight forward HONEST ANSWER from these people and I will not be returning unless to get my prescription to go somewhere else! You should too...VERY EXPENSIVE AND NOT WORTH IT.

I should assume that this place will be able to have my lens fixed because it can't just be bearing…read moresuch a magnificient name and wouldn't be able to do anything...

Let me start by saying, I originally made my appointment because I live nearby and I had what I…read morethought was an eye infection that I wanted taken care of. I called to make my appointment on a Tuesday and they got me in on Thursday. The office staff was great when I arrived and I waited about 10 minutes before being called back. I had a full eye exam as well as getting my one eye looked at..turns out it was just a blocked gland and should be an easy fix. Dr. Jaynes was wonderful as well as his staff, they all explained things well and were beyond nice. I did leave needing glasses but because I had an old pair that I liked (with a very outdated prescription) they said I could bring them in and they could order new lenses for me letting me keep the old frames I like so much! I would highly recommend them if you are in the area and need vision care.