My review is overdue, but thats probably better for them since it has been nearly a year and I am…read morestill just as happy as the day i drive off the lot. I was looking for a specific make/model, saw one i liked online at a decent price and Journey Auto sales was the dealer. So I bought my 2003 Trans AM from them, they had just raised the price that day, (he showed me the paper work) but hadnt updated the website yet so we still worked off the old price when negotiating and they gave me what I felt was a very fair price. I found 2 small issues during my initial inspection and test drive and they took care of both issues prior to me buying the car. Would buy from them again and would recommend them to someone looking for a car.

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

We cannot think Carolina auto warehouse enough! Christina worked with us, and she was absolutely…read moreamazing! Super funny, and probably best of all has the sweetest dog ever! We felt really safe in our car, which is so important to us since we have a four year old son! I was explained every step of the way what we were doing, and also what our coverage entailed, which was so helpful! This is such a great place to buy a car, I could not recommend Carolina auto warehouse any higher!

2 Thumbs UP! My…read morebuying experience with Carolina Auto Warehouse was as close to an enjoyable car purchase as it is possible to get. I am 65 years old, they are only the 2nd dealer I would ever say that about. Each member of the family operation I met was genuinely very friendly and pleasant to work with. They actually came down $2500 on what honestly was already a fair price. And this at the tail end of the used car price markup craziness to do with the covid pandemic. They also arranged to have me picked up from the Charlotte airport, a good 30 min from their dealership. I was heading home on a 600 mile drive Immediately after doing the final sale details with them. Knowing this, Justin and Christina went out of their ways to accomplish as much of the paperwork and sales finalities over the phone before I even left to fly to Charlotte. I highly recommend CAW and I'm sure you'll be as impressed with their efficiency, friendliness and honesty as I was. Yes, I actually said that about a car dealer. I would not hesitate to fly another 600 miles up to Charlotte to get another vehicle from them. Bruce in Melbourne, Fl

I am a proud owner of a Hendrick 2026 purple Jeep Wrangler, and I would give the dealership 10…read morestars if possible! I was looking for a purple reign Wrangler with specific packages. Other dealers in the area were pressuring me to "look at what was on the lot" and were very negative about the order process. From my first visit with Tray, through the delivery with Jeff and Tyler, this was the BEST car buying experience I have ever had!! They all treated me with utmost respect, answered all my questions, and did not rush me to make any decision along the way.

I'm disappointed to be writing this review about Hendrick Jeep because I've always respected the…read moreHendrick name. In February 2026, I paid over $3,300 for engine diagnostics and repairs, but when I picked up my Jeep, the gas light was still on and coolant was missing. I was told it would be made right, yet when I returned, staff were unaware of my situation and only partially addressed the issue. While I was discussing the problem with another customer, a staff member spoke to me in an unprofessional way and told me to leave the floor. Within a mile of leaving, my engine warning lights came back on. A manager later stepped in and arranged another inspection, but now the check engine light has returned again. My concern is the quality and reliability of the repairs, as well as how the situation was handled. I simply want my vehicle repaired correctly and to be treated with professionalism. I hope Hendrick Automotive Group reviews this situation and helps reach a proper resolution.

always great service when i come to this dealership and alw understanding. thank you wyatt for…read moregetting me in on a tight window and thank you andy for your service!

Purchasing My 2025 Honda Accord Hybrid Touring at Honda of Concord!…read more From the moment I arrived at Honda of Concord, I knew I was in good hands. I worked with Jim, my salesman, and Joy, my finance manager -- and both of them made this one of the smoothest, most professional car-buying experiences I've ever had. Jim was outstanding from start to finish -- friendly, knowledgeable, and completely focused on making sure I got exactly what I wanted without any pressure. He explained every feature of the 2025 Honda Accord Hybrid Touring in detail and made the entire process quick and straightforward. It was refreshing to work with someone who truly values customer service and respects your time. Once it was time to finalize everything, Joy stepped in and made the financing process just as seamless. She was professional, transparent, and explained all the options clearly so there were no surprises. The paperwork was handled efficiently, and I was in and out in a short amount of time. The whole experience was fast, easy, and enjoyable -- no stress, no hassle, just a smooth purchase from beginning to end. The Accord Hybrid Touring drives beautifully, and the team made sure everything was set up perfectly before I left the lot. If you're looking for a dealership that delivers excellent service, honesty, and efficiency, I highly recommend Honda of Concord. Huge thanks again to Jim and Joy for going above and beyond -- they made the entire process feel effortless!

Our family had a great experience working with Steve Porter and his sales team at Subaru Concord. I…read morehighly recommend purchasing a car from this dealership.

Update June 21st Summary: They'll make things right…read more Just reach out if something sounds amiss. Here's what Happened since my Original post: Service Manager Jason reached out. I was pleasantly surprised as I was shocked they read Yelp. First, he owned everything showing he read my review for understanding. Phone lines were problematic but no excuse. McKenzie/Mackenzie is new and that's no excuse were his offerings. Second, bring it in and we'll get on top of things. Y'all that's the standard. ** Having paperwork done before our arrival and making things seamless is the WIN! - I had a conference call to get to and yes, work is always going. Third, he followed up when he hadn't heard from me but I'm not the one to text and drive or email and drive plus I'm always in the manual transmission so it's not smart to try it. At any rate, picked up family and got the email sent off with all our details. I was told to expect Jordan but he's back in the office so it could be done today. 4th, we arrived to Jordan being versed and aware. Another advisor also knew Jordan was the point of contact and pointed us in her way while explaining. My word, I wish every interaction could be like this for service Nowadays. Anywhoo,we received a video and I didn't think much of it. Dealers have been texting since 2014 in my experience but this was the tech showing his work. They reached out to our limited warranty folks which I'd never advise to buy or pickup but new driver to a manual transmission made me say get that extended warranty. Anywhoo, I have them time to reach out and Jason followed up with details and his efforts. * Warranty folks have their process and won't do any work * Jason reached out to Subaru to see what they'd do. I followed up with my warranty folks and relayed what they told me which was essentially break down the engine (added costs) and then complete these steps and we shall do our part. Break down is $2600 so we opted out. I was holding out hope that Subaru would meet us half way/split the baby then I'd happily get the shortblock replacement ALAS another day and they said only 1k. We were charged for diagnostic then reduced it to $89. Shocked there was a charge as the dealer in Illinois didn't and we're bringing it under a warranty but to each their own. Consumption test done in January 2025 showed this thing is burning oil. I'm just a girl but yeah .. it's not on the ground and there's a fresh oil change but Concord didn't know this so they did their own homework and alas.... Little to no oil left and we just had an oil change the month prior. C'est la vié I was had on this used car purchase. In all things, they promptly respond to my emails. You can text or call so communication works here. I'm usually at work so text and email is best for me. I do wish they had an online process for paying and checking out. They are near a Walmart and Ollie's so more inside the city of Concord. Not right off 85. The Forester loaner wasn't clean but it's new so what could be bad or wrong about a 2025 anything. Of course, it's fully loaded which makes me itchy to get out of it ASAP to ensure I don't overspend on a new car with all the amenities. Stunned that Subaru didn't see the long picture as we are now shopping for a new car with AWD because yes.... We must still manage the Midwest winters. Their repair offer was nice just not sufficient if you're looking to keep loyalty and most Subaru owners are clicky-loyal. They got on top of the original repair needed and we got the numbers worked out. Think I was impressed with reading the Yelp review? Well, addressing the cost difference, that I didn't get in writing, for the repairs is another win In all, 1. Speak up. This place doesn't get offended or rude like some places 2. I wasn't offended with my Monday call just didn't trust what I was being hence why I gave 3 stars. 3. They should give notice to loaner folks to put up a dog cover or clean up after themselves. 4. Life is so much easier with helpful accountable people in jobs that they like and/or respect.

The service team was amazing with getting me in for my oil change and my recalls…read more Whitney in the sales side was FANTASTIC at helping me set up my Bluelink and was super friendly throughout the whole process Thank you Modern!!

If you have more money than sense, this may be the dealership for you. Between service advisors who…read morewill quite literally hold your vehicle hostage by avoiding your calls to see if it's ready, to sending you texts offering to do a 45 second maintenance job on your vehicle for $150, this is pretty much, in my opinion, as bad as it gets as far as a dealer service model goes. My Ioniq 5 is the best car I ever owned, but this service center has soured my opinion of buying another Hyundai, knowing the dealer service experience is so subpar. After 2 days of my advisor avoiding my call, I finally had a friend drop me off behind the dealership, find my car in the service lot, and started it up myself with Digital Key. The advisor in question tucked tail when I finally got my car to the service check-in to get my paperwork and another guy had to check me out. Bluelink pretty much confirms my car was ready hours after the appt time. Oh, and if you think my "$150 for a 45 second job" is an exaggeration, please see my attached video where I do the entire filter replacement one-handed in 45 seconds. There is no possible justification for this service costing $146 plus tax. My review serves as a warning to others. I'm not looking for compensation or a call to "make things right." My only suggestion to the GM would be a complete review of the customer experience from top down if this type of service is allowed to happen.

Had a great experience buying my new K4! James Lawrence was awesome and very helpful!…read more Transparent, kind, knowledgeable and respectful! The process from end to end was great! I HATE buying vehicles and Hendrick Kia help change that perspective. Thank you for all your help! Lauren in finance was great also!

We had a very good experience with Zach today (no high pressure sales tactics)-- he was very…read moreknowledgeable and accomodating. We purchased the right car that checked all our boxes at a price we fealt was reasonable. We would do business with Zach and the team again. Everyone from the moment we arrived until we finished the deal with Andrew was friendly and customer-focused with great knowledge of their products and services.

We had a pretty rocky start when I bought my truck. However since voicing my frustration and…read moreconcerns, I go straight to Steve and he takes care of us. Thank you!

This was by far the best experience I ever had purchasing a new car. Keri and staff made us feel…read morelike we have known each other for years and was part of their circle of friends. This will be my dealer for now on. Thank you! Jason Thrift

If I could give more than five stars to this dealership, and our salesman Julian London I would do…read moreten stars. We are older in our 50's and this is around the 15th car we've purchased in our lifetime, and I can't say enough about how great Julian was and this dealership as a whole. We actually did an online purchase which can be terrifying when not seeing the car in person. The transparency, responsiveness, professionalism and the ease of how easy they are to work with is truly second to none. Julian is by far the most responsive, honest, non-pushy and knowledgeable salesman you will ever encounter. We shopped for nearly 2 weeks and had narrowed down our search to 3 cars out of around 10 that initially interested us. We had consulted with other dealerships and were in the negotiations stage 2 other dealerships while we were dealing with Julian. Although the other two had been a slightly better deal, we went with Ben Mynatt Chevrolet because of Julian's professionalism, knowledge and honesty. This was HUGE for us since we were buying a car unseen except for pictures. Justin. the general sales manager, was also great to deal with and being 500 miles away, we didn't have a shred of doubt that this car would be everything we expected it to be and would make it to us quickly. We didn't have that same confidence with the other dealerships we were in final negotiations with. Daniel, the finance manager, is one of the nicest and most knowledgeable guys you will ever deal with and made the finance process seamless. I honestly felt like these guys were family after dealing with them, that is how great they all were. If you are looking for a vehicle, I wouldn't choose any other dealership out there. On top of that, Julian is by far the BEST SALESMAN we have ever dealt with. If you are looking for someone with integrity, a great personality, and a level of professionalism that you just rarely see anymore.....than Julian is the person you want to see. These guys are amazing. Thank you so much for everything you guys did for us and our amazing vehicle. We couldn't be happier and more grateful. The Trestka family

Absolutely the worst service experience I've ever had at a Cadillac dealership…read more I originally came in for a simple oil change and after sitting there for nearly 2 hours, I was told I needed a wheel alignment. I agreed to it, only for them to later come back and say their machine was broken and I would need to return another day so they could use a different machine. Mind you, I drove an hour to this dealership. To make matters worse, I explained to the service advisor that I had an important meeting and needed to leave, yet he still moved at an unbelievably slow pace while I waited another 30 minutes just to cash out and leave. During checkout, I also mentioned that I had a GM rewards offer for my oil change that I wanted to use. I was told I couldn't use it, and at that point I was so frustrated I just told them to forget it. After paying, nobody even brought my car around. I had to go searching through the lot to find it myself. Then when I finally got in my vehicle, they had left all the plastic coverings and trash inside the car for me to throw away myself. Poor communication, wasted time, lack of professionalism, and zero sense of urgency. Completely unacceptable experience from a Cadillac dealership. I will never return for service again.

Keith was an awesome salesman!! He answered all my questions. He was really informative. He knows…read morehis stuff. If you're looking for a great place to get a classic car this is the place to go. Process is super easy! Traveled all the way from Texas. So stoked to own my new 2003 Z06!!

This place is the real deal for classic cars. The showroom is full of so many different makes &…read moremodels. I had the pleasure of working with Josh who made sure all my questions were answered & expectations were met.