I went in expecting to lower my monthly payment (424$ was my prior monthly payment) and leave with…read morea reliable vehicle that fit my budget. Instead, I left with a much higher payment (809$ a month)and additional products and fees that I don't believe were clearly explained to me. This experience has caused me an overwhelming amount of stress, anxiety, and financial hardship. I've spent months trying to understand what happened. I tried to work with the dealership for a short amount of time and keep communication, but instead of feeling heard, I've felt dismissed. Looking back, I feel I was pressured into making decisions without fully understanding what I was agreeing to, and I don't believe the process was handled honestly or fairly. I filed a complaint with the Minnesota Attorney General. After reviewing Mosaic Ford's response, I don't believe it accurately reflects what happened or the concerns I raised. Rather than taking accountability or working toward a fair resolution, I feel they have continued to minimize my experience. Throughout this process, I have felt that their actions have caused more harm than good. I'm asking for accountability and a fair resolution. I also hope sharing my experience helps protect other customers from going through something similar.

I recently had a disappointing experience at this dealership. While I was in the market of…read morepurchasing multiple vehicles at once. The staff came across as impatient and dismissive when I asked questions about pricing and financing options. Buying a car is a big decision, and customers deserve respectful communication and transparency. Remember, you catch more flies with honey than vinegar -- a little kindness and professionalism would go a long way in improving the customer experience.

5 Stars! I had a great experience buying from Steve. He was responsive, knowledgeable, and…read moregenuinely focused on helping me find the right solution. I only needed a shed ramp, and he carefully reviewed my measurements and recommended the best option without any upselling. Since I couldn't cut metal myself, he customized the ramp to fit perfectly, saving me time and effort. The ramp quality is excellent, and his customer service was even better! It's clear he takes pride in his work and cares about his customers. I highly recommend Steve for anyone needing a shed or a high-quality ramp.

A Truly Exceptional Car-Buying Experience - Worth the Drive, Worth Your Time…read more In an age where customer service often feels like an afterthought, Mosaic Auto Motors in Zumbrota stands out like a breath of fresh air. What we expected to be another sales-heavy, transactional experience turned into something that felt genuinely human and community-rooted. From the moment we walked in, the team made us feel not just welcomed--but understood. They didn't rush, pressure, or pitch. Instead, they listened. They asked the right questions. And more importantly, they treated the process like a journey--not just a transaction. I can't do justice without giving a special shoutout to Josh--every interaction with him was effortless, helpful, and refreshingly honest. And when Shawn, his manager, came by to check in, it wasn't awkward or overbearing like you often see elsewhere--it was timely, kind, and sincere. You could tell the whole team operates as one cohesive unit, and their goal is clearly to help, not just sell. We had visited a few dealerships up in the Cities prior to this, and truthfully, we just wanted to walk out of those places. Mosaic was the exact opposite--it felt like a place by the community, for the community. I don't say that lightly. If you're even thinking about buying a vehicle--new or used--make the trip to Mosaic. They have a great selection, and if they don't have what you're looking for, I have full confidence they'll do everything they can to find it. This is how car buying should feel--trustworthy, warm, and rooted in relationship. Thank you, Mosaic, for reminding us what good service feels like.

traded quite a few text messages with mosaic to see and test drive a car. Drove way out of our way…read moreto go see the car and when we got there, it needed a new battery and the person who set the appointment up wasn't there to greet us.

These guys fit me into their busy Friday schedule because I was traveling and badly needed service…read moreon my 2014 Honda Ridgeline. They completed the work on time and found another problem that needed my attention ASAP, even though I could not have it fixed there due to time restraints on my part. They are honest and do excellent work. I would recommend them anytime.

The worst customer service I have ever experienced! Your car salesmen are horrible! I came in to…read morelook at a car and was treated like absolute shit! I would never recommend you to anyone!

My husband and I only buy used cars, so some dealerships treat us like second class citizens (or…read moreworse). Grover has been great about showing us vehicles in our price range and letting us test drive them; generally spending time with people who may not bring in a big commission. We appreciate that, and appreciate that they have made the necessary repairs we've pointed out on cars we were interested in purchasing. Very good service.