Amazing service department! Great communication and service. No pressure to buy while waiting for…read moremy car. Kind and friendly staff. Very awesome people!

Brian was wonderful! He went through each step and I never felt pressured. He even makes delicious…read morebread for his clients! The other two guys there were very lighthearted and joked around with each other and I felt pretty comfortable. I only put 4 stars because I was told they'd take to their finance guy and we waited for a while. Being new to the process, I didn't realize they were preparing for me to purchase the car I looked at right away, and didn't think to ask what we were waiting on until they asked me if I was ready to buy. I told them I needed a day to think on it and they were understanding.

Service is unacceptable At best!. It appears service…read moretechnicians are rather less trained on Kia vehicles than desired!

We had a mishap & Derek took no time to make it right! He went above and beyond, and we are…read moreextremely grateful!! Thank you so much! 10/10 will recommend.

Very good experience buying a lower end truck (5k)…read more Working with Steve Miller was a breeze. I will be looking there next time I need a vehicle. Their return policy makes it less stressful as you get a few days to drive your vehicle.

I had great experience purchasing an SUV from this dealership for my daughter's 1st car. They went…read morethe extra mile by providing exceptional customer service throughout the process. What impressed me the most how Dave, Steve & the dealership helped us after the sale with an issue. Overall, I couldn't be happier with the service we received from this dealership. They truly went above and beyond to make sure that we had a great car buying experience. If you're looking for a reliable and trustworthy dealership to purchase a vehicle from, I highly recommend this one. Five stars!

We scheduled an appointment to view one vehicle on their lot. We show up, we sit around for about…read more10 minutes in this room that smelled like essential oils threw up. It was so nauseating to the point where we were just finding reasons to stand outside from the headache. An individual walks out with a battery starter and brings back the car we had asked to see. The vehicle had little things wrong with it. The little things like a corroded rear view mirror and rusted out rims. But this confused me, as they were simple things that could've been an easy fix.. why wouldn't they have at least done that? The dashboard began to have a Master Warning light randomly after set on for about a minute. The guy then told us that it was because the doors were open and the engine was on.. didn't seem legit. When I tried to ask more general questions like if there was any work done on the vehicle since being in their care, he shrugged me off saying he didn't speak English well. He also didn't seem like he wanted to go for a test drive. Once going back in to speak to the main man, the first thing he did was slap a note with the total amount of the vehicle and the cost of the fees. Not even a hello, not a how are you, not even confirming the car. Once we told him that we actually wanted to look at the other vehicles and named off the two we also wanted to see, he shrugged his shoulders and told us "making my staff go look for it, just too much" and told us to go look for it ourselves and let him know which ones. Even though, we could name which models and what cars we wanted to see. After a second or two of walking around, we turned around and got into our car and left. After arriving home, we looked over the reviews and realized we made a good choice today by not doing business with these people.

I am extremely disappointed with this dealership honestly, I'm even disappointed that I have to…read moregive one star. After paying $7000 for the car and agreeing to pay the remaining $1000by March 31, I have been dealing with ongoing issues since day one. The check engine light was on the very first day I got the vehicle. When I brought it back on the second day, instead of properly addressing the problem, I was told not to come back with another issue. Mind you this was only the second day after purchase. A vehicle should not have a check engine light or mechanical problems immediately after being sold, especially when it was described as in good condition. They claimed the issue was fixed, but the same problem came back shortly after. What's even more concerning is that when I later tried to address and made Google reviews , I was threatened over the phone and told they still 'own the car.' This is completely unprofessional and unacceptable. Buyers, please be careful and do your research before purchasing from them.

Be careful of bait and switches from their sales and finance! We were lied to on two separate…read moreoccasions while shopping for a BMW. The first time, they showed us a lease offer with an EV credit and a high residual value. Once we went in, they told us there was no EV credit and lowered the residual value of the car below what they originally showed us. The second time, they gave us an offer that included an employer rebate and their "lowest" possible APR with BMW Financial. We were pressured to sign an agreement before confirming that the rebate existed. We walked out on the offer and found out that the rebate did not exist, and there was a much lower APR offered by BMW that we qualified for. The fact this happened twice on separate occasions makes us wary of doing business with any Luther owned dealerships, like Park Place. We would advise against buying from them if you are looking for a new vehicle.

Worst car purchasing experience. I've bought several cars over the years, this was the WORST…read moreEXPERIENCE I HAVE EVER HAD. Negotiated the whole deal on Monday via phone and texting. Sent them all the information they needed. Drove 1.5 hours thru construction traffic on Tuesday to pick up car and had to WAIT FOR 4 HOURS on 98 degree day to take possession... AND I WAS PAYING CASH. Sales guy, Bayran, was okay but their finance manager, Demetrius, was a total joke. He even tried to charge me a $1000 more than we had agreed to. In contrast, I bought a car recently from an Audi dealership in Miami and I was in and out in 1 hour. Would have been quicker but waiting on new car insurance.

Poor customer service experience at Rochester Buick GMC. We received a paper quote for a used…read morevehicle on Friday afternoon. Quote had both the salesman John and manager Isaac's name on it. When I called the next morning to make a deposit on the vehicle, Isaac said there was an error given on the quote and now provided a price approx $5000 higher than original quote received in writing. Refused to honor previous price quote from the day prior and stated it was from an error in a computer generated software price. However the salesman and manager had looked at it and provided the price to us. Very disappointed in the customer service and refusal to honor previous price given the day before.

List is long... communication is terrible. I was interested in a vehicle but they turned me off…read morewhen they told me they had to fix some things, and the sales person didn't really know what they were working on... 3 weeks later, still communication is terrible... long story short the lost a customer.

Can't trust the service department. Had to mark my tires to make sure I got a tire rotation and…read morethey said they did and they didn't. Charged me for an oil filter when I provided my own. I asked for and payed for mobile1 and I got lube tech instead. Since I have left I have bought 3 new Hyndias from Burnsville Minnesota

Rude and incompetent. You go there for a service appointment and no one greets you or tells you…read morewhere to go, do, etc. Too many people and no one knows whats going on. I had parts they ordered for me under two versions of my name, when I asked if both were used they don't give me an answer just start an attitude. Worst customer service I've ever received at a dealership... so bad I was surprised.

One gold star for Brad. Nice, patient dude. The rest of the…read moredealership terrible customer service. The departments don't work together, sat in my car for five minutes I. The drive through before anyone comes up to you. Everyone is rude to each other and they all seem so busy doing nothing. Once my oil changes are up I'm out.

Excellent work by Cory on the sales team! He helped us find the perfect car, was patient and…read moreknowledgeable with all of our questions, and then guided us through the process of the car's shipping and arrival.