Great service, great deal! Thank you Kevin! I love my Toyota corolla. If you're out looking for a…read morecar, check with Kevin. Grace

I've purchased 3 cars from Kevin Ryan. He's very knowledgeable, helpful, & professional. No…read morepressure at all. Buy with confidence from this dealer! If he doesn't have what you want, he will find it if it's out there.

We test drove a vehicle one afternoon. The next morning, we set a time with a sales agent to…read morepurchase the car. Our appointment time was not kept by the sales agent and instead the car was being held for a person who came in after we agreed to purchase it. Bad, bad customer service - no respect for commitments they made.

I had the pleasure of working with Nick who helped me purchase my first car. Nick was very…read morepersonable and a straight forward guy, that's exactly how I am so everything was smooth as butter. Every question I had, every moment of consideration I had, he respected and treated me like a guy trying to find the right car. Not just a sale. We had talked rough numbers and it just wasn't going to work out for me so I took a few days to think about it, he kept me updated that someone was coming to buy it and I thanked him for his time. Thankfully for me, this person never showed up and Nick reached out to me the following day, again not just to make a sale but because he understood that this was THE car for me. Thank you Nick for helping me acquire a car I've wanted for such a long time at an affordable price. This was a fantastic experience.

Very good experience buying a lower end truck (5k)…read more Working with Steve Miller was a breeze. I will be looking there next time I need a vehicle. Their return policy makes it less stressful as you get a few days to drive your vehicle.

I had great experience purchasing an SUV from this dealership for my daughter's 1st car. They went…read morethe extra mile by providing exceptional customer service throughout the process. What impressed me the most how Dave, Steve & the dealership helped us after the sale with an issue. Overall, I couldn't be happier with the service we received from this dealership. They truly went above and beyond to make sure that we had a great car buying experience. If you're looking for a reliable and trustworthy dealership to purchase a vehicle from, I highly recommend this one. Five stars!

I felt compelled to write a review based on the recent poor review Rochester Toyota received. I…read morebelieve that person's experience, but wanted to make sure the dealership was recognized for the excellent customer service we have received there over the past 14 months since purchasing an SUV from them. Every interaction we've had with an employee from Rochester Toyota has been wonderful. We walk away impressed each time. From purchasing the vehicle from Troy (great salesman!) to each time I've taken the car in for routine maintenance (having put ~40,000 miles on it in the past year - this has been quite often!), I have nothing but positive things to say. Their customer service is exceptional. My husband and I have repeatedly discussed how we received an extremely fair trade in for our car when purchasing the new vehicle. The process was transparent and easy. I did not feel cheated or scammed in any way, as some may with other dealerships. Troy has followed up with us multiple times to check on how things are going with our Toyota, which is appreciated and infrequent enough that it's not annoying. When I had some minor damage to my car after an unfortunate run in with a rock (to my windshield), Toyota went above and beyond to make sure I was taken care of. They have truly transformed us into customers for life as long as we're in the Rochester area!

They keep calling you after you leave saying we were just seeing if you still want to buy.read more

I had a great experience with car salesman TJ. He was professional, energetic, and a fun attitude…read more He made the process smooth, answered all my questions. Everyone at Mosaic Chev was very kind and I highly recommend this place.

Stop scamming people, they do minimum on repair. They do not fix recurring issues after paying…read morethousands of dollars for that same issue and magically other issues happened? They just want you to trade in your car so they can sell you a new car. I've had 2 other family members go to them and same issues. They do not care.

They really love the saying "sold as is". I bought a 2005 Silverado with 160,000 miles on April…read more29th from them. Sadly I made the mistake of not having a mechanic look over it tell after my 7 day money back guarantee was over. Today I had a mechanic look over the truck and ended up paying $1,600 in repairs just to use it. This doesn't include all the other stuff I'm going to have to do but can't at the moment. They found 24 engine codes, that to no surprise the check engine light didn't come on tell day 8 of owner ship, meaning likely they cleared the codes to hide them during test drive. Technically they didn't nothing wrong legally however morally I would say there was wrong doing. The rear differential of the truck had a heavy leak, both front wheel bearing were non existent, which is every dangerous, the brake lights were completely out which could most definitely cause and accident.. I've never had such a bad experience buying a vehicle. I've learned from this please take any purchase from these guys straight to a mechanic for a full car exam so you don't get screwed over like me..

Make sure you understand it is buy as is. I bought a car there and within 2 years the frame broke…read moreon one side. When I had it looked at they told me the other side of the car had already been repaired. When I tried to trade it in back with the owner's Toyota dealership I was told they would not take it as a trade in because they would never sell a car with that type of frame issue. But they did to me. When I pointed that out they then said, well the car went to this used dealership from the Mazda dealership. So because it was not the Toyota dealership they were not responsible for selling a car with a dangerous frame issue. Look at the Rft Car Clearance Center web site and it is clear that the used dealership works with and takes used cars from the Rochester Toyota, Mazda, Ford, Scion dealers in town. I understand same owner. I am done with them.

Very disappointing experience. On August 27 at 7 pm, I signed a purchase agreement for a 2023 Ford…read moreEscape. Since my bank was already closed at that time, the finance manager assured me that I could bring the check the following day. The next day, August 28, I went to my bank, obtained the check, and returned at 2 pm to complete the purchase. To my surprise, the dealership had already sold the vehicle without notifying me. Selling a car under these circumstances shows a lack of professionalism and respect for customers. I will not be doing business with this dealership again, and I strongly advise others to be cautious.

An absolutely wonderful buying experience from the Rochester Ford crew…read more Aaron Salveson has been great to work with. Mike Jasik (finance) made what is usually the most painful part go very smoothly. Also, thanks to Mike Harris and Tony. I wouldn't consider going anywhere else ever again.

Just picked up my car from Mercedes-Benz of Rochester! Wow! I can't say enough about how great the…read moreteam at MB Rochester is! From start to finish these guys have been rock starts! Everything from scheduling the service appointment to picking up the loaner to picking up my car was all A++++! Thank you!

We have been servicing our Smart cars here for years. The work is always professional and done…read morecorrectly.