Dr. Mallen was personable and to the point. He asked pertinent questions and listened to my…read moreanswers. After testing he advised of hearing loss in my right at lower frequencies most likely due to a virus I was unaware I had about six months ago. He went through other possible causes and logically ruled them out. He could run more tests, but in his experience they were unnecessary as he was 99% certain of his diagnosis given lack of other symptoms and my age. Bottom line choices were two; do nothing and see him in a year, or check out what a small hearing device might do to improve the situation. Made sense. I took an appointment to explore that option in a few weeks in the same office with Bucks Mercer Hearing Centers. No charge for the introduction to the variety of technology available today. Everyone in the office was pleasant from front desk, to audiologist, to Dr. Mallen, to last stop for next appointments. The facility looked a bit worn after 30+ years of use, but my professional office looks no better. 5 Well Heard Stars

the staff and the doctor and the audiologist were all very nice. I did not wait long to be seenread more

One of worst medical practices I have ever seen - they are gaming the system by requiring endless…read morehearing tests. Went in for what turned out to be a neuralgia - the first doctor was nice but ineffective and the second (to whom I was switched without being asked) was flat out a jerk - didn't read my file, didn't look at me during appointment and examined me with unsterile instrument he picked up off a table. When he suggested "maybe it's allergies" (for my excruciating pain) and required yet another hearing test, that was it for me. High quality health care is about good doctors and good referrals - these people don't know anything and don't know anybody.

My rating is mostly related to the billing team and their communication skills. They only care…read moreabout money and not helping the patient. Very rude and uncooperative. I was refused to speak directly with the manager of billing or the doctor who treated me.

I have no idea if dr. Marc Stiefer is still there but he was few years ago and in half an hour of…read morehard work on my ears he restored my hearing from about 5% to 100%! One of the best doctors I know!

I couldn't have had a better experience with Dr. Brackup and his team. From my first consultation,…read moreuntil my final appointment, everyone in the office was an absolute pleasure to deal with. I am so thrilled with my results and they completely exceeded my expectations. I'm so grateful for the care and skill that went into every step of the process. I would highly recommend Dr. Brackup to anyone!

A close friend of mine who had her under eyes done by Dr Backup looked so good post surgery that I…read moreknew I would be using Dr Backup myself when I was ready. When we had our first consult I felt very at ease and secure and just knew this practice was a good one. I ended up doing upper and lower eye and the C02 laser for under eye. I could not be more pleased with the outcomes. I was forewarned that this is a messy recovery and it certainly was. But once I decided I wanted this, I accepted the 2 weeks post surgery for recovery and it worked out fine. This practice tracks client's progress and schedules several follow ups post surgery. Bottom line is- this group cares and I felt very comfortable. I love the results and recommend to my friends !!