Highly do NOT recommend this company to anyone! And will tell everyone not to use this terrible…read morecompany! Landlord hired Thompson to come out to fix our AC, they came out but do not have all the supplies they need on hand and said they had to "order parts". AC finally got fixed after being without for 12 days. 2 weeks after AC was fixed Thompson came back out, without letting us know they was coming and broke our AC. Said they had to fix a "sensor" but the AC was working perfectly until they started messing with it again for absolutely no reason without even telling us. 1 week later, without much communication they FINALLY came back out to fix the problem that they caused for absolutely no reason. Terrible company, terrible customer service and just down right SHITTY!

My ac went out at the peak of a July heat wave. Scott and Keith arrived on time, fixed the issue,…read moregave me a reasonable and far price, and were kind and professional. I highly recommend this business.

Holden and Nathan were my HVAC technicians today, and they were outstanding. They were incredibly…read moreknowledgeable, professional, and thorough throughout the entire visit. They found a leak that could have caused serious damage to my electrical system, and I'm so grateful they caught it before it became a much bigger problem. I truly appreciate their expertise and the care they took to make sure everything was safe. Thank you, Holden and Nathan, for the excellent service!

Tuck and Howell completed a new HVAC install for our home to replace our 17 year old five ton unit…read more I'm old school, and kinda old actually; and I could not be more pleased with a company. From the initial install (2 days scheduled) which was completed in one long hot day, by the most impressive, professional and courteous crew of four young men. They hit the ground running with the precision of a drill team tearing out the old, and installing the new duct work and unit and hauling off the old. I must mention the customer service. From the beginning, Jeff came out and measured out entire home to ensure we were getting the right sized unit and even upgraded the initial quoted unit at no additional cost to us. Unbelievable. Emily in CS is so professional and kept us informed through out the entire process. Duct cleaning was and even the dryer exhaust done. Then came Brock; the quality control, after install gentleman. He went through the entire system, made some adjustments and now have the quietest, and most efficient system. We could not be more pleased with a company and employees. I actually found them with a Google search and was initially impressed with their previous ratings and their being here since 1969!

Our water heater was leaking and needed to be replaced immediately. I called them and they sent…read moresomeone out within 30 minutes to assess the issue and they were able to replace the same day. They were very professional and saved the day for me and my wife. Thank you so much for your quick and courteous service. You guys were awesome.

Stephens was recommended to me this morning by the Ace Hardware man, referencing personal…read moreexperience. Called today, on Saturday of Memorial Day weekend, and Ethan came out 2 hours later. He called ahead just as he said. Assessed one of our AC units not working, and advised on a reasonable repair and how to monitor. They fixed another small problem in the duct work. Reasonably priced and came on a holiday weekend. He had a younger worker with him that he treated with respect and was teaching him along the way. Both were very respectful. Great experience and I highly recommend Stephens.

Steve is top notch and Lee is very knowledgeable and professional. I have been using Pro Heating…read moreand Cooling for almost twenty years. They are honest and will offer solutions instead of trying to sell you something you don't need. If you do need something they don't take a long time to get you going again.

Super responsive, very HVAC knowledgeable. They…read morearrive/diagnose/apprise owner of problem/fix it right first time. (My comments are based on five different service calls over the past few years).

Update: 11-14-2019…read more It is important to recognize, immediately, when a service provider extends themselves to correct an issue such as the one described below. Too often we dismiss the good people do and focus instead, on exclusively the negative. This update should be perceived quite positively. Two weeks after the initial posting of this review [below], yet another 'fee discrepancy' was discovered (credit card bill) and served as motivation for my calling the owner to reconcile what I felt was a growing list of concerns. Describing a series of events to the owner, from my initial screening to the date of service, I expressed my frustration and unhappiness with several items. Mr. Moore listened (yes without interrupting, rather unusual these days) and detailed, point-by-point, the service points (as described) not meeting his company's standards. His reflections were followed with a sincere apology and statement of action to resolve my concerns. This was more than satisfactory. What was not expected however was a written apology attached to a refund check in the mail. It was sincere, frank and much appreciated. So what this means is this .. in about two years my packaged outside heat pump will need replacing. His firm will be one of three on my list invited to bid for the opportunity. They earned the right to be on the list. What got him to that point was a reasonably competitive price point, efficient and knowledgeable service and most importantly .. a determination to admit and rectify unsatisfactory performance; the latter is exceedingly rare and those needing HVAC service should be aware of this. So my D+ grade gets changed to a B+. The firm would have received an A+ initially, had not all of the issues [below] occurred. They are certainly worthy of a call from you for your HVAC needs. My advice [below] still holds .. take quality notes during pre-service discussions to ensure there are no lapses in communication. ******************************************************************************** I'm rather reluctant to fully voice my opinion .. even though there's room to do do so. So, I'll keep it general. Technician was on time, well-equipped and prompt in service delivery. Two stars instead of four or five because the bill was different from details obtained two weeks ago when I was calling various HVAC vendors, comparing charges. So I paid, but not terribly happy about the cost difference. And I don't believe there was any real misunderstanding on my part. Paper doesn't lie. When considering these folks, my recommendation would be to not trust anything you hear over the phone but rather, get quotes in writing, no matter how small the service. Quotes should include a detailed cost of items used and labor; do not accept any generalities. Quotes should also include the name of the person you spoke with. As it relates to Absolute Climate Control, do not, under any circumstances, assume the notes you carefully took in a phone conversation two weeks ago to be consistent with what you will be seeing on your bill. But otherwise, my final grade is ... "D+".

I got home at 5:00 p.m. and realized there was no heat. I called absolute climate control and they…read morehad someone out here before 6:00 p.m. The gentleman that came was so professional and thorough and unfortunately had to come back the next day. But he showed up a little after 8:00 a.m. and not only my unit but all my ductwork, return etc. I need a part but everything is under warranty. Just love absolute climate control.

TERRIBLE experience with this company. The York unit we bought and had installed had a bad coil…read moreafter 6 months. They sent one crew out to fix it and two days later it didn't work again. They sent another crew out who bad-mouthed the first crew. We were out of AC for 8 days in 90 degree heat. Poor communication, poor followup and they are under new management. Phil Esposito's no longer owns the company. They may be cheaper but sometimes you get what you pay for

As of today, we were forced to install an entirely new HVAC unit to replace the one we purchased…read moreonly 15 months ago from Energy Sharks. The original unit we were sold is no longer manufactured with replacement parts available. After waiting extensively for a resolution, we ultimately had no choice but to move forward with purchasing a new unit - this time the correct size. During this process, we also learned that the explanations previously given to us, by Energy Sharks ,that the problems were due to using the wrong filters, that the system was filthy, and that nothing could be done - were false. The new installer worked directly with York to help us secure another unit, but we still incurred an additional cost of $6,200 for installation. In total, within just 16 months, we have spent over $15,000 to have a functional HVAC system - double what the actual cost should have been. My concern remains that others may be misled or treated as poorly as we have been, and I do not want additional consumers to experience the same level of frustration and financial burden. I would encourage everyone to just look through the recent reviews to see how bad this company has become. New ownership came with horrible people.

Hey all. I'm not sure if 5 stars can tell the story accurately enough…read more I've had Morgan at Upstate do repair work for me, AND I've had him replace my systems as well. My two cents - While he may not walk in the door looking like a model wearing a white dress shirt with his sleeves rolled up, he's nothing short of amazing! Technically very capable, fast, and extremely fair and honest as well - As service providers go ... he's the best you'll find. o This may not seem like much, but never once has he tried to upsell me anything I didn't need or want. o I had him do a repair at my mother-in-law's house. The original installer had been out to 'fix' the 3yr old system FOUR TIMES over the course of a year. Tired of ignorance, I called Morgan out and the system has worked perfectly ever since. o I've had him repair an ancient (1980's) system at my office - while I only needed a few more months out of it, it was good to have heat in the winter! o And later I had him replace the system at my office and at my house as well - both jobs done professionally and, I might add, at a decent discount to what others had quoted me. o Finally, I just had him out to replace the system at our mountain cabin - amazing. Did his damndest to schedule an emergency replacement to my spec and on my time (before the next day's 85deg weather hit), and never once complained. I work hard for my money and appreciate people who 1) work hard themselves, and, 2) actually care about their customers (and not just their money) ... that'd be Morgan, in a nutshell.

MORGAN CAME OUT. charged 125.00 and said my unit was old. He said ONLY 125.00 today. DID NOT FIX…read moreIT! He said it had multiple problems but couldn't tell me what even ONE was. He may know how to install but couldn't diagnose a flat tire. SO if you have a problem don't call them They will leave your unit unfixed and you out of money for their incompetence. After he left I put it back together and I FOUND THE PROBLEM! USELESS WASTE OF MY TIME AND MONEY. Morgan was very nice ripping me off though. After I sent him a picture he wanted to tell me what he did before he left. 125.00 TRYING TO SELL NEW UNITS IS ALL HE WAS DOING. After I complained about the cost WITH NO repair he sent me a picture of the wires telling ME what was wrong. BUT HE DIDN'T EVEN FIX IT. I DID! Anyway 125.00 and all I got was a picture of his incompetence. It really surprised getting ripped off. BEWARE!

Yesterday I posted a negative review for Bentleys due to a…read more misunderstanding This problem was promptly handled by them in a very satisfactory manner They were very kind and courteous and the issue has been resolved I appreciate their openness and fairness in this matter and would recommend them to anyone as a business that cares about their reputation They operate with integrity and that is rare these days

I absolutely recommend Bentley's without any reservation. We first used them for twice-yearly…read moremaintenance for 4-5 years due to having very old heat and A/C systems. They give great service, often the same-day or next-day, and were very knowledgeable and honest with me about keeping my systems operable as long as possible. When we finally decided to replace them, we got multiple quotes, of course. Bentley's cost was the lowest, and one of "the bigs" in town had their lowest quote literally twice what Bentley's was! That said, they had priced in replacing all ductwork which I didn't ask for - this really felt like a ripoff attempt, so I chose not to pursue further quotes from them. Bentley got the job done in one day, including replacing just the ductwork for the returns, and cutting two new returns. Our new systems work great and are much more efficient than the old ones. We hired them back again this winter to resume twice-yearly maintenance, and they quickly fixed a little rattle we had noticed. I was also pleasantly surprised that the annual maintenance cost had not been increased, unlike just about every other price around us these days. A native Greenvillian friend had recommended this company to me, and after working with them, I know why, and I recommend them too. Definitely worth at least getting a quote from them. Very honest, very good at the work, reasonably priced, just all around a great experience. It's so refreshing to have a vendor you can rely on.