Really nice staff close to a lot of things really enjoyed the pool and hottub and good small gym…read morebreakfast was good

So walking into the hotel, I really liked. It was clean, organized and looked sort of new. Maybe it…read morewas remodeled. The girl at the front desk was super nice and friendly and checked us in very quickly. She offered us water and snacks. The room was very nice too. We had a queen bed with a tv in the room, coffee machine and fridge. No smell or anything in the room. Here were the problems however. The bed was lumpy along with the pillows. I woke up the following morning with back pain. They had told us breakfast was included so we went downstairs and again were disappointed. There were scrambled eggs, bacon, toast, cereal and fruit. Juice and coffee as well. The only good thing was probably the coffee. The eggs tasted like they were out of a carton and watered down. So my advice would be skip the breakfast and go somewhere else, which we later did.

3.5 stars rounded up. This is a good clean hotel with great breakfast. Really the breakfast was my…read morefavorite part! Few things to note - parking lot can get a little full if they are full. Also their ev charging stations are a flat fee of $75 which is so over priced. It's in a shopping center with some good food options close by and a park up the street to go walk or run. Staff made our group go through so hoops for check in so that was a little inconvenient. We had 10 or so rooms booked by one Person and they gave us some trouble about the person not being there when we checked in... So besides that it was a good stay for our group.

The hotel was great. Recently stayed here for a wedding nearby. Parking was easy. We were checked…read morein quickly. Despite the current renovations the place is experiencing in the common hallways and elevator, we enjoyed our stay. The rooms were spacious and I enjoyed the fact that there was a microwave in the space.

I had a very disappointing experience at Best Western on 4/7/26 @ 6 pm due to what was explained as…read morea system crash. While I understand that technical issues happen, the way the situation was handled by staff and customer service made things far worse. The employee assisting me was clearly frustrated and overwhelmed, and being the only staff member on site which unfortunately came across in their attitude. Instead of feeling helped or reassured, I had an elder with me whom been in a car for hours so with no effort to offer alternatives or solutions while the system was down it was rudely stated to return in 30 min or take a refund Customer service matters most when things go wrong, and this experience missed the mark. A little patience, professionalism, and communication would have made a huge difference. I hope management takes the time to better support their employees during situations like this, so guests don't end up having a negative experience because of internal issues.

Don't ever stay at this hotel. It was one of the worst experiences we've had…read more We checked in for a room with two queen beds, but when we got to Room 136, we found a bed bug on one of the beds. We immediately reported it, and they moved us to Room 210. However, that room only had one queen bed, even though our party included two adults and two children. To make matters worse, the air conditioner didn't work they had a fan for air. Our stay was July 25-26, and the entire experience was extremely disappointing. Between the bed bug, being given the wrong room type, and the broken A/C, we would not recommend staying here.

Was in town for a couple of days for a family visit and my son and I stayed here. Staff was very…read morefriendly and helpful. The room was clean, very simple and I appreciate the sustainability. Bathroom was spacious with plenty of counter space. I wish the shower pressure was stronger but that is a preference. The room's AC worked fine, could be a bit loud. I am a light sleeper but that is why I use earplugs. We were on the 4th floor near the elevator but it was not noisy at all. There are water and ice fill up stations, two elevators and plenty of free parking. Breakfast is very basic, but there was a self pancake maker that we got a kick out of. The coffee is fresh- individually dispensed- comes out really hot. Also, there is a restaurant, coffee shop and gas station mart all in the same parking lot. I wish the rooms had smart TVs but otherwise, I would come back for a short stay again.

Check in was great and friendly and i loved they explained it was an "eco friendly" hotel since i…read moresaw lots of reviews about the electricity complaint but i didnt mind it. I only wish they had a smart tv or upgraded tvs had to channel surf to see what to watch instead of casting shows or looking at a guide. I also had the issues with the curtains. I couldnt shut them for some reason so we woke up to the bright sun in the morning. Also it smelled alot like weed but hey its moreno valley ‍ overall id stay here again.

I make a reservation for non-smoking room, when I entered the room, it smelled horrible. I went…read moreback to front desk and the lady said that it was the only room left because they were overbooked. The lightbulb broken, door broken, walls dirty, no hand soap, no control remote. trash every and smell bad everywhere.

The hotel is in a depressed area with people loitering in the parking lot and hanging out on the…read morewalkways. I did not feel safe to even exit my car to check in.

This is my honeycomb hideaway I love you here the staff is great in the rooms are great only thing…read moreis treat us right there tired of hearing the police but I feel safe sheriff's right around the corner there's no drama and you love it here

The front desk staff specifically Leah was extremely helpful not just for me but for the person in…read morefront of me in line. Leah was patient, professional when explaining everything about the hotel. I am a diamond member and Leah definitely made me feel like a diamond member.

Quiet spot if you are in the area and need to get away. The room was nice, simple and updated…read moreslightly. Slight imperfections here and there but the price was solid. The front desk staff were very friendly and always kept a smile.

Stayed here once before for work and it was great. Booked a suite with a balcony and didn't…read morerealize there was a jacuzzi in those rooms. The jacuzzi in the room above me was so loud that I couldn't even hear the tv. Sooooo obnoxious. Moved me to a regular room after I had paid to have a balcony. Rooms are very clean though and staff very friendly.

My second stay here at the new La Quinta Yucaipa. It's conveniently off of the 10 and a very short…read moredrive into San Bernardino, just across from Live Oak Canyon. Staff is always kind, and I've had no issues from booking on third-party sites. The rooms have always been clean. Our most recent stay, they gave us tons of towels. I was also able to enjoy the complimentary breakfast, which starts at 7am on the weekends. Full of great options too! Quiet, clean, and a perfect spot for your quick stay.

The room was nice and appeared clean. Unfortunately the comforter had something on it that appeared…read moreto be feces,chocolate or blood. I told the desk and they said they would promptly bring a clean one up, but didnt. When I got back to the room I had to go get the comforter and put the dirty one in a bag the front desk gave me. Other than that, the overall place was nice.