John helped me through a difficult accident. The other person's insurance company gave me a hard…read moretime and John was there every step of the way for me. Very knowledgeable and friendly.

Trustworthy and transparent. I would recommend them to anyone. It's too bad I'm not going to be in…read morethe area forever because I wouldn't go anywhere else for future needs.

The best in Westchester county very honest and always helpful even with last-minute needsread more

$48 for standard 5 qt oil change! $56 for belt (ex install)…read morethat Amazon sells for $16! $70 install (15 min)!!

I walked in today without an appointment for a battery change. Twenty minutes later it was done!…read moreMario was kind and efficient, and the price was fair. Couldn't have asked for more! Thank you very much!

I'm becoming used to the surly nature of people in this area of the country - otherwise I'd…read moreconsider that in my review; however I don't think they've much of a choice when it comes to being gruff - especially over the phone. I'd meant to come in earlier for an inspection after being told a good time to walk in but arrived 2 hours later just to see if I could knock out that task of the day and they took me almost right away and it was quick and painless. The person doing the inspection was polite and the pricing was typical for a NY inspection.

I can't say enough great things about this tow truck company! I was stuck with a flat tire and…read moreneeded help on very short notice. Rich arrived quickly, was friendly and courteous, and had the tire changed in no time. He made a stressful situation feel completely manageable and got me safely back on the road faster than I expected. If you're ever in a pinch and need reliable roadside assistance, this is the company to call. Fast, dependable, and truly kind service -- highly recommend!

Dowsin did a great job with a haul from Westchester to Ulster County. Pleasure to work with and…read morecost was very reasonable.

I love this place. They get the job done, no time wasting. Jack is super easy to deal with.read more

I needed to get my car looked at on a Friday morning after a brand new battery died. I suspected a…read moreparasitic draw or some electrical short but needed a professional to confirm. After calling around to various repair shops nearby, Jack's Automotive won my business by assuring me that my vehicle would be received, reviewed, and issues resolved quickly. Nothing about that assertion was true. After the initial phone call, communication from staff and ownership was abysmal. After the third business day of not hearing from anyone at the shop, I called and politely requested a status update. No updates. Nothing. It was as if I had to remind them my car was on their lot. On the fifth day with no report, finally I was begrudgingly assuaged (not very convincingly) that someone would call me by EOD to finally provide a vehicle assessment and potentially review repair cost with me. Unfortunately no one ever did. Needless to say, after waiting six days and finding out my car still had yet to be diagnosed, all confidence in the competency and professionalism of this establishment vanished. It was only after I told them I wanted to take my car elsewhere that "work" was actually completed by their team. Oddly, it took less than two hours after I said I wanted to take my business elsewhere for them to tell me my alternator needed to be replaced. At this point I continued to play along with the charade just to see if I could get an estimate for repair cost. However, it was not a revelation to find out even that was too much to ask. I was repeatedly told that an estimate for cost would be rough at best and in a ballpark and that could be (and would be) more. Honesty, transparency, and being forthcoming with information are clearly not present nor practiced by this business. Yeah, ok... I've digressed. My spidey-senses had been on high alert for several days already and this was the last straw. It took them 6 days (5 business days) and as many phone calls to finally provide the highly dubious diagnosis of an alternator replacement that they couldn't (would not) even price out. I quickly paid the $200 invoice for the non-existent work performed on my vehicle and got out of there as fast as I could. I'm grateful that's all they were able to swindle me for and nothing more. Fortunately, soon after I went with another nearby repair shop who came highly recommended. The experience was night and day. I'm grateful to report my car's electrical issue was finally and rightly fixed. Oh, and wouldn't you know it, surprise, surprise... it was NOT a "bad" alternator! In summary, considering the level of incompetence and rudeness incurred while dealing with Jacks Automotive, I've been compelled to warn anyone considering using this business. AVOID TAKING YOUR CAR HERE AT ALL COST!!! I would highly recommend looking elsewhere for reliable automotive repairs. Negative reviews like this come from real people who've had real world experience. Do yourself a favor and learn from our misfortune.

This place is a rip off and they overcharge for service and the towing equipment is not saferead more

Outstanding! Tesla referred me to them and they jumped right on it. Dead car needed to be towed to…read moreTesla was the issue. Truck arrived promptly, and the driver knew what he was doing. He called for backup (it was in an apartment garage) and between them both it was on the truck. No easy task. All the time they were patient, responsive and happy to help.Real Pros at RJB!

Worst worst experience! Called AAA for a tow for broken car and they assigned Intune. After…read moresignficant wait I called Intune toget wait time. The man stated he worked in gas station and would not help. My tow truck was suddenly canceled for some reason. AAA rebooked with another tow company. The gentleman was terribly rude and filing a formal complaint with AAA.

The quality is poor when it comes to service. This company should only be used if they take your…read moreinsurance for a free tow. Otherwise, the tow that you were going to receive will cost you a lot of money no matter what kind of shady work they do. There's Internet site they say that free towing with work such as, changing a battery. After I had a vehicle of mine towed to their shop. I was told many things needed to be replaced. I did not like the answer that I received from the mechanic and wanted to take the car somewhere else. Take the car somewhere else I had to purchase a battery and I was charged for a tow. So if you think these people are out to help you, you are wrong! They are there to make as much money as they can off of you. Quality is poor. The ownership is poor. They have two big garage with little knowledge. go anywhere but here.

Friendly, great job on my car and fair price. What more can you ask for? He helped with the…read moreinsurance company and getting a rental car. It all made a big difference at a very troubling time.

Friendly and efficient. I had the opportunity to meet the owner who did my appraisal.read more