We took our quad in for service. Got it back before we were told it would be ready. Excellent…read morepeople and Nick was great. It had another problem and we took it back in and were treated so well. Again, Nick took great care of my husband Tom. Great place to take your toy. Highly recommend RMS!

We took our quad and dirt bike in and although it did take almost a month to get them back and…read morefixed- they did a great job. We can finally ride our bike and my daughter has her quad back so thank you Reno motor sports. We will be back in soon for some oil!

I took my Piaggio scooter in for repair and, although it looked out of place sitting next to the…read morereal bikes, they fixed the problems and took great care of me.

This guy screwed me out of over $1000.00 . He was suppose to tune my classic 81' K.Z. 1000 that had…read morebeen in storage . It never ran right since . Won't stand behind his work ,never filled out the work order properly with dates,miles in, address etc. , giving him "a back door " to dispute my claim of his lousy work .Even though it's his work order. On another previous occasion with a dirt bike I had ,he supposidly rebuilt a carb for me .After I got it back it ran fine for 3 days ,that's when I took him the Kawi, then the same issue with bogging on acceleration came back. I took it to another shop who informed me "IN NO WAY WAS THIS CARB REBUILT WITH ANY NEW PARTS . All they did was run carb cleaner through it till it ran with a smooth idle and fair throttle responce . Another screwing from his shop,but it was to late,he already had my kawasaki. IN my opinion ......He isn't even a half assed back yard mechanic . Save your money and look any where else .He got me 2x .

I love this shop! The staff always make me feel comfortable, take the time to answer all of my…read morequestions, and help educate me on the best options for my bike. Their prices are very competitive, and they always get the work done quickly without sacrificing quality. I highly recommend them to anyone looking for honest, knowledgeable, and efficient service!

Charged for parts that were not installed: turn signal switch installed and charged for a complete…read moreassembly. Technician named Stryker is not an honest person.

My Harley came here from Michigan. It had sat for 12 years there. Took some time and love to get…read moreit back on the road. John did a great job with it!!

NEVER .. I repeat.. NEVER take a valuable motorcycle to this person for anything!!…read moreI had the most harrowing experience of my life with the owner John.. I wanted a simple inspection of my clutch and a diagnosis. John could not put down his cell phone because his conversation was more important than the customer standing in front of him. After about 30 minutes of standing around he finally acknowledged me and we got my bike up on the rack. I might add .. the shop was more filthy than the underside of my old Jeep. That should have been my clue then .. and I should have run for my life. after fumbling around with the inspection plate, John decided to take my primary cover off.. which he literally threw about three feet across and onto the floor. I was horrified!! I just replaced it last year at a cost of $500. They are cast aluminum and they crack. John spent 99% of the next two hours on his phone, texting his ex. while I had to sit there like a prisoner .. after which he told me that I needed a whole new clutch and that this one was shot.. It would cost about $1,000. this was total BS. I really thought I wouldn't get out of this place with my bike pieces back in the same places that they came from because he was paying more attention to his stupid phone than he was to the job at hand. this guy was recommended by Harley right across the 395 freeway. he actually wanted me to pay him for all the time he spent on the phone.. Including the time he went back into his office for 20 minutes to bullshit with a friend about the woman problem. my time or being a customer did not matter. if I could rate this place - 5 stars I would do it. this man definitely has psychological issues.. my motorcycle is a show bike and is worth $90,000.. and he left it covered in grease in every single place he could touch. I can't tell you how pissed I am at Harley Davidson for sending me there. believe my words.. DO NOT go to this place if you value your motorcycle. I later found out.. I could buy the replacement clutch discs for around $150 from Rivera/Primo and that the basket is ok. this guy wanted to sell me stuff I didn't need at ridiculously high prices. because I am older, he probably considered me a stupid and senile old man and figured that he could stick it to me real good. I have since found a real good shop who treats me fairly and can do the job right the first time and not sell me anything I don't need.

Here is the short story: The courtesy and kindness of the staff at Anderson Powersports in Reno…read moregiven to my husband, Bob, compels me to share our appreciation. Anderson performs its work with high professional standards and treats customers with exceptional service. We highly recommend Anderson Powersports! For those of you interested, here is the rest of the story: Since his original purchase, my Bob has taken his RZR side-by-side to Anderson for customized upgrades and extra bells and whistles. Just prior to our 2-week departure for a backcountry vacation with family, Bob picked up the RZR from Anderson after they had installed some new wiring and audio upgrades. Even though the RZR worked at Anderson and was unloaded at our home, on the day of our departure, it would not start. Figuring Anderson had failed to properly connect all wiring components, Bob became sooooo irate! The RZR doesn't work, he can't even load it up onto the trailer to bring it back to Anderson AND we are now delayed in meeting our family. When he telephoned the good folks at Anderson, they quickly made arrangements to send two members of the crew to our home (almost 20 miles away!). They arrived with tools plus the plan to physically push the RZR up on the trailer if they couldn't immediately solve the problem. Fortunately, Redmond got in the driver's seat and IMMEDIATELY started up the RZR to a sweet purr. What was the problem??? My husband did not have THE GEAR IN PARK! Bob was beyond embarrassed and couldn't apologize enough for his gruff, accusatory remarks. The guys shook his hand, told us, "We hope your trip goes well," and EVEN REFUSED to take payment for their house call. Who do you know that treats their customers so well? I only know of Anderson Powersports in Reno!

Was welcomed in by the sales staff and shown around the floor. They have tons of new stuff on the…read morefloor. A killer side by side right up front. Had beverages and some snacks waiting. Can't go wrong with that.

Do your research before doing business with these guys I should have read reviews and now i regret…read moreit!! They charged 600$ in labor for 1 motorcycle tire replacement!!! prior to this promised me that it would not take any longer than 1.5 hours at 147$ dollars an hour in labor. 800+$ total for 1 tire(TIRE COST 250 OUT THE DOOR) and kept my bike for 5 days! Then they had the audacity to bride me 50 dollars off the price to leave a good review! I will never do business with these dishonest guys again! Literally I don't even have to say anything bad because the truth speaks for itself! Ps. I had to have a shop fix there damage that they hid on the inside of the tire. The brand new tire had to be replaced! Se photos below.

My first impression of Poor Boy Motorcycle Mechanic was that it is a small mom-and-pop shop, which…read moreis not one of the overly advertised commercial chains that focus on newer bikes and are brand-specific like most others. After speaking to the employees who work here, I felt comfortable and confident that my bike would be in good hands. I had picked up a couple of tires that I wanted to put on and asked if they would be able to put them on even if not purchased through them. They said that it was not a problem. When I dropped my bike off, I told Jason that my bike had been making a strange sound from the front end. Jerry said that they would take a look at it and see if they could figure out what it was. When I picked up my bike, they had gone above and beyond not only to put on my tires but also to find the source of the strange noise that had been bugging me. Stan told me that when he looked at my front forks, he found a binding in them that they fixed. My bike is no longer making the noise, and I am very pleased with the outcome and my first experience with Poor Boy Motorcycle Mechanic. I feel that this is an honest shop that does quality work at a reasonable price. Thank you, Jason and Stan, for keeping the dream alive!

Just bought this fantastic bike at BMW Motorcycles of RENO from John, Sales Manager, there was a…read morelarge selection available, after we agreed on the price, the bike was up front and ready to pick up, the Service manager gave me the rundown for the break in period, nice people. Dax was a big help also.

I hate this place. The only reason I stepped foot in here again is because Euro Cycle bought out…read morethe BMW dealership in Reno and I had zero options for warranty work on my bike. Captive audience. They know it too... I booked an appointment over a month out. Two open recalls. I told them exactly what was needed when I scheduled. The guy on the phone assured me they "do this all the time." Cool, sounds easy enough. Show up day of to drop the bike off. Intake guy types around for a few minutes, looks up and goes yeah we're gonna need to order parts, did you want to come back? I literally could not believe it. This is a scheduled appointment for recalls I told you about when I booked. His response was basically a shrug and sorry we dropped the ball. Then he goes just leave the bike, parts should only take a few days. So I left the bike. Big mistake. Two weeks go by. Nothing. Three weeks, still nothing. I finally call and sit on hold for 20 minutes before giving up. Call back, get a sales guy who has nothing to do with service and leaves a message for them. No one calls back. Shocker. Another week. I call again. Actually get someone this time who tells me parts are on the way, just delayed from BMW. Okay whatever, fine. Another week goes by and I've heard nothing. Call again. No one in service ever picks up so the sales staff keeps taking my messages. Nobody calls back. Ever. I'm starting to wonder if service is even a real department or just a room full of unanswered phones. Five weeks in now. Two of those weeks spent just trying to get a single update on my own bike. Some manager named John keeps surfacing long enough to tell me he'll take a message and then disappears completely. Never calls back once. Then I finally hear from someone and they let me know they ordered the wrong parts. But it'll definitely be ready next week though, don't worry. Week six. They call Friday and say it should be done by end of day, Saturday at the latest. Weekend comes and goes. I call Wednesday, John takes a message. Call Thursday, get told it's scheduled for Friday and will be all wrapped up. Seven weeks. My bike sat at Euro Cycle for seven weeks for a scheduled recall repair. Friday comes and goes with no call. Saturday someone finally calls to say it's ready. I have never dealt with a more incompetent group of people in my life. No communication, wrong parts ordered, appointments that mean absolutely nothing, and a manager whose only job apparently is to collect voicemails and ignore them. Oh and they raised all the prices after buying out Sierra. So you get worse service and pay more for it. Really something. All my bikes are going to A&S in Roseville from now on. If you have any other option at all, go there instead. Worst dealership in Reno and that is saying something.

Very friendly, honest staff. They have a good selection of scooters and motorcycles…read more We purchased a scooter many years ago and shopped there recently for a new one. We were happy with our experience there.

Good selection of gear and parts. The staff here is great and is always more than helpful when…read moreasking questions about parts and service for my bike. Bout a spoke torque wrench here, among many other things, and it's really quality. Pricing is pretty comparable to the other shops around town.

Brought my bike in after paying for parts 4 weeks ago. Then told they couldn't proceed due to over…read morelooked parts. Then find that they still couldn't finish the job because they overlooked part fitment. Why don't they know this? These guys are experts right? No communication. Getting my ride back today hopefully but have absolutely no confidence that anything will be done properly. Will spend my evening checking torque and fluid levels on a job that should have been done two weeks ago. These guys are an embarrassment to Harley Davidson Never again.....they over promise, under perform and then treat you like garbage for noticing.

A great place to find a new Harley. Decent prices with lots of choices. They support many clubs…read morewith fund raising events.

I bought valve covers. During installation, one broke, at the stamping bend, near a bolt hole…read more I'm sure I didn't over tourqe it, as it was less than 5 foot pounds, but it really looks like it was human error, over tightening, during installation. Summit took my word and sent me a replacement. They also gave me a discount on the gasket as my old one was wrecked in the corse of dealing with the defective valve cover.

There customer service is Exceptional. I had an issue with…read moredelivery and never have I had customer service like this Business.