You know, it still baffles me when I meet "old school" salespeople with archaic views and misogynistic perspectives who quickly put their foot in their mouth. You know the guy well, he's been selling used cars and bikes all of his life, and he's worn out and tired of doing it. So this review shouldn't come as a surprise. Within the first 15 minutes of meeting Howard, the only salesmen on the floor that day, he assumed the lady I was with (who rides) wanted a starter bike without ever taking the time to ask her if she had a license and was capable of riding, or better yet, ask her what she wanted. Less than 5 minutes after that, he asked what I road and made some offhanded comments on how it was inferior. Look, I can take and make jokes all day - if they're funny. Howard, it's not funny, my friend, it's rude. p.s. A mask is only effective if it's on your face, not under your chin. read more

Not worth the drive. Based on their business hours, they clearly aren't in the business of selling motorcycles read more

Motofit - Motorcycle Dealers Near Me - Danbury, Connecticut

Amazing Dealership! Stopped by this place last year and spoke with Dan. Dan was super knowledgeable and knew all things relating to motorcycles. Didn't pressure me into buying anything. He listened to my needs, answered all of my questions with enthusiasm. Fast forward a year later and I stopped in randomly and met Dave. Came in looking to inquire into Ducati Hypermotards and ended up purchasing a new Monster 1200R!!! Bikes bad ass! One of the rare times I'm happy with an impulsive purchase loll. Dave was great, got me approved, got me some gear and on the road in a couple of hours. Would def come back again for another!! read more

Motofit - Ducati Monster 1200R - Motorcycle Dealers Near Me - Danbury, Connecticut

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Bought my 2015 Ducati Panigale here. Every time I take in for service the team is very friendly and extremely knowledgable. Service rates are fair for dealership service. Service has always been completed in a timely manner. I will certainly continue to bring my Ducati to Motofit for service. Thank you Motofit team!!! read more

Dave at Motofit was a nice guy and gave me a fair deal on a new KTM order. I waited months and kept being told the bike is coming. By the end of May. By the end of June. By the end of July. Around this time I noticed everyone else was getting their bikes. I asked him twice to call his KTM rep. He told me he did and rep said it was coming. I finally called KTM in Ohio and had them look in to it. They called back 3 days later and said it is not coming and "Motofit is not eligible to get that model." What a waste of time. I actually believe Dave thought he was getting the bike as he even ordered parts for it at his expense. His rep however should not have a job with KTM....he should be flipping burgers. Beware. read more

This place is a joke Howard should not be in this business he is probably the worst salesman that i have ever met. He is extremely rude and has minimal to no information on the bikes he is selling. I would highly recommend staying away from this place. read more

Friday 12/1/17, After telling the dealership that I have contacted the better business bureau because of their mistreatment Motofit finally called me and said via voice mail to pick up the bike, with no details given. I was not able to answer because of where I was, nor the following day 12/2/17 either. That same day 12/2/17 I was left a message by Dan stating that if I did not call them back that same day I would then begin to be charged storage fees, which I am sure is coming from Mike. Ironically, after not calling me when they were supposed to for four and and half months, nor when they repeatedly promised to, I get one day? When I was finally able to on 12/3/17 I emailed Motofit and asked if the bike was fixed, test ridden and what the final bill was because I will not converse with these liars and their responses should be put in writing but they will not answer me in writing. I have obtained a lawyer and will proceed with taking Motofit to small claims court. All I ever wanted from these people was to be treated with respect and to have my bike which I love and purchased FROM THEM, fixed. Even after four and a half months, multiple broken promises and lies, (and countless other similar negative reviews from former customers) they are still unrepentant and following up with more bad behavior rather than just doing what they promised, that's all, do what they promised; fix and return my valuable property to me. YELP WAS CREATED FOR COMPANIES JUST LIKE MOTOFIT This is not written to be spiteful or to hurt anyone but after all of the grief and anxiety this dealership has caused my family and I, I felt it necessary to warn and hopefully, spare other people this type of experience and mistreatment. I will continue to update as this plays out. read more

Im happybwith my purchase. Very competitive prices and I would definitely come back to do buisness with again

If I Could put negative stars as a review I would. This is the worst place to go for anything. The worst customer service literally the sales, service, mechanics will all lie to your face. If your are expecting something to be done in a timely manner FORGET ABOUT IT. If you are looking to get ripped off and waste your time and money this is the place to go. I gave this place multiple chances and all I did was waste more and more time dealing with Danbury Motofit. The sales guys act like children very disrespectful I don't understand how this place is still in business. Any 5 star rating on this website is completely fabricated. if you want good business and a great bike Go to Ducati New haven Don't waste your time like I foolishly did multiple times. read more

Worst experience ever. I left the bike there over 1 month ago for a general maintenance checkup. I was told last week that the bike would be ready this past weekend. When I called today the real story came out, the parts weren't even there. Tired of the lies I went to pick it up to take it elsewhere and they would not let me take the bike until I paid for the parts that hadn't even arrived. When I asked the owner to simply call and cancel the order he said he would not do that. I ended up having to pay for parts to get the bike out of there. All I can say is read the reviews before you go here. I should have. read more

Dropped off my Bimota Tesi(Ducati powered) for a full service, it had been in storage for 10 years. I was told that it would take a while to get everything for it. Engine Service, fluids, tires, brakes, hoses and any other parts. A minimum of $3,500 for the bike service. Over two years and excuse after excuse they told me that they could do nothing. The service department could not work on a older Ducati motor. Said they would send it to another Ducati dealer who could actually work on this bike. They said that they had done nothing of the service. In fact they had tried to service the bike and had taken part of the engine apart. When the bike was sent to the other dealer they failed to include the parts taken off the bike. They said tht they had sent a box of parts, but nothing came with the bike. They then proceeded to blame the other service shop and said it was not there problem. Told me that it was now my problem and would not help me to get replacement parts. We have been trying to get what is needed, the parts are difficult to find. We are getting prices over $3,000.00 to replace what they lost. I spoke to Dave the manager who told me that they would not help and that I should do what I needed to do, not his problem. Time to contact the better business bureau and have them shut down! NEVER GO TO THIS DUCATI DEALER THEY DO NOT KNOW WHAT THEY ARE DOING! read more

I bough a 2014 ktm 500 exc from motofit worst mistake I have ever made I spent almost 12k$ on the bike they gave me the bike empty with no gas would not even give me a free pair of gloves to go with it tried to tell me I have to ride the bike for 2 hours and bring it back for a valve adjustment that would cost me 350$ they are horrible to do business with I would not recommend motofit to my worst enemy read more

Motofit - This is the ktm I should never had bough from ktm much better off going some where els to buy one - Motorcycle Dealers Near Me - Danbury, Connecticut

Is no stars an option? My husband was interested in buying a car from them, all the guy did was jerk him around. Eventually he got to test drive the bronco he wanted and the brakes gave out DURING THE TEST DRIVE ! He asked if our mechanic could look at it and the guy said no...he also said he had a "bunch of interested buyers" as a ploy to get us to move on the car. The car has sat there for at least 6 months plus so I wonder where these eager buy read more

This place will never change. I've tried multiple times to do business with them and it always ends up the same way. Showed up at 5:15 on a Friday after driving from Shelton to see they're closed. Google maps clearly says they're open till 6:00. A guy saw us and came to the door which I thought was cool until he spoke. He insisted that google says they close at 5 till I eventually showed him he was wrong. He asked where we came from and after we told him Shelton, we got a "well we're open tomorrow if you wanna come back". Just a rude person that obviously doesn't know how to represent a small business. Needless to say I won't be trying them again. They obviously don't need money. read more

Called them on Saturday in the middle of The memorial day weekend... I was very surprised when the owner, Mike, answered the phone. I was very apprentice because of the yelp reviews but not only did he answer my questions regarding my Ducati recall but my bike was handled immediately and professionally. Don, the Ducati tech, could not have been nicer and thorough. Will definitely come back again to service either of my Ducati's. By the way I purchased my 2012 Multistrada Pike's Peak new from them 2 years ago and looking to buy a new Scrambler as well. Once again I have a problem with my bike and they took me in right on the spot and not only fix my problem but didn't charge me... Thanks a ton Mike read more

This is quite possibly the worst dealership in the country. For every one star review, I GUARANTEE there is a planted 5 star review from an insider there. I bought a KTM 300 erzberg rodeo and they did not put ANY of the aftermarket parts on the bike that it comes with. I checked with multiple dealerships and KTM customer service. Everyone said it was strange and that the parts weren't required to be installed, but everyone does it. Everyone but motofit. The salesman were unprofessional. When I questioned them about installing parts, the salesman said the hand guards were "gay, and he'd never put them on his bike". They were a nightmare to get paperwork from and even worse to get on the phone. I can not say this enough. Do not go here. I'm not one to bad mouth business'. I understand I COULD HAVE just had a bad experience, but I think the other reviews speak for themselves. Did I ultimately get the bike? Yes. Am I happy with it? Yes. But it definitely was not worth the headache. I CAN'T believe they are a Ducati/KTM dealer. You would think these high end motorcycle brands would check on their dealers. Absolute trash. read more

I went search for my next motorcycle on the Internet and found MotoFit Motorsports advertising the bike I wanted at the best price on the entire East coast. After a couple e-mail exchanges Mike was going to deliver me my new bike for $1000 less then the retail price. Had the buyers order and VIN ready to go. Being too eager to wait a couple of weeks I found the same bike for $500 more at a local dealership and pulled the trigger with them instead. Mike was very good about me walking away from his great deal and had been able to wait could have save myself $500 in the process. Please shop MotoFit first before you make a $500 mistake like I did. Tom Alexandria, VA read more

Worst dealership ever. Waited 4 weeks for a back ordered tire that I never got. They never checked in with the distributor or even offered an alternative. I was told that "it would Come in when it comes in" and that a special order wasn't refundable. I was patient, very patient. I made numerous phone calls asking for the owner mike, who never returned my calls. I finally went there today and demanded to speak the the owner mike who told me that he was the general manager! What an incompetent idiot!!! After not being able to ride for one month of our short riding season and a lot of phone calls, he finally refunded my money after I confronted the prick. DO NOT do business here! You have been warned! read more

AVOID THIS PLACE!!! This review might sound similar to past reviews, but everything that other people have said is true and I made the same mistake by bringing my bike here. I wish I had read the reviews prior to deciding to getting my bike fixed. The only reason I brought my bike here was because this is where I bought my 2015 Ducati Scrambler. As other people have said, this place is full of lies and excuses and they give no thought or care to their customers. From saying that parts weren't there to making up more excuses to charge more. My motorcycle was brought in mid March for a tire change, oil change, and to fix an ignition problem causing the bike to stall that was from a recall with certain Ducati motorcycle models. They never called to follow up and we had to show up and pressure them to work on the motorcycle. We did not get the motorcycle back until July and charged over $2,500 for a bike that only has 3,000 miles on it! As another person said this place should get no stars. I am baffled by how Ducati would certify this dealer to represent them. This place is a scam and they have zero respect for their customers and honestly have no idea what they are doing. I will never be returning here ever again, one of the worst experiences of my life. I too will be reporting this place to the better business bureau for their mistreatment and negligence. People have been writing reviews since 2017 and they seem to not care about improving anything that they do. Oh and like everyone else has stated, if you don't the amount they want, they aren't willing to give you your bike back. I would be embarrassed to own a place like this. read more

Worst experience I ever have... this clowns r a fucking joke..... I brown my brand new 2016 ktm exc that I bought from in April and I have a oil leak.... they told me that is just a gasket that needs to be replaced.... is been a week and this clowns haven't order the parts yet and have the balls to tell me that may take up to 2 or 3 weeks to fixed my motorcycle... for a gasket I need to wait a month to get my motorcycle back.... and I call them today to tell them to go and fuck then self that I don't need them to service my bike and stop wasting my time..... fucking idiots..... ps. Mike the manager of the place is a worthless person to deal with.... DON'T DO BUSINESS WITH MOTOFIT OF DANBURY.. read more

Disrespectful. First I emailed to have my KTM Adventure serviced. Never got a response. Then called and left a message to have them gt back to me; did not happen. Finally, told the front person that I really wanted someone to call me back and that they never did so he promised either he or service would call me back. Still waiting. Will not support a business that thinks so lowly of their customers. Fortunately found another dealer in Poughkeepsie where spoke to a human who seemed to care more about my concerns and time. read more

I had a great experience with Motofit. Went there on Saturday and they had the 2017 KTM Duke 690 in stock that I specifically wanted. Got a good deal on the bike and the sales manager, Dan, was extremely knowledgeable, friendly, and very helpful throughout the entire process. He himself delivered the bike to my house three days later, and he took about 30 minutes going over the features of the bike and then the paperwork to complete the sale. Dan made the whole process seamless and I highly recommend them if you're in the market for a bike. read more

As you can guys see the other reviews Got my bike from there of course they were super nice...but when they had the money I dont even want to say how they treat me I had to fix a few things there...they didnt even gave me a price...they just fix it over charged me and told me or you pay or it stays here This is called bad business bad customer care not goong back there I dont like to do this but i think its a must to review thia experience read more

So not only did It take these people 32 days to fix a rectifier and a stator, they over charged, and they dropped my bike!!! They refused saying they didn't but when where did the scratches on my bar ends, frame sliders, mirror, and exhaust come from. Avoid this place at all costs!!! read more

I literally signed up to Yelp just to review this pit. I know its 2015 and automotive vehicle dealerships are mostly awful and just a nuisance in the buying process, but this place is something else. As a biker you expect a certain level of respect and courtesy from dealerships because less than 3 % of the country actually rides. I called up to make sure I could test ride a new Scrambler on a Saturday. I was assured it was no problem and to just bring my license and insurance card. I get there after an hour drive and am told not only do they not test ride the scrambler but they don't test ride on Saturdays at all. So at this point am I to assume that a random buyer just happened to pick up the phone and politely speak to me for 10 minutes and try and make this place look awful? Possibly, given the reviews already on here, but not likely. After telling the salesman that I didn't understand what an enormous hassle it was for me to test ride an 8k bike on a Saturday afternoon with full gear and a valid license/insurance card, he obliged to let me ride it...after it was brought around back for a quick 15 minute prep. An hour later and I'm driving home while the bike sat in a "completely swamped" garage with one other bike, still being prepped. I cannot emphasize how terrible this place is with only 1 review, avoid at all costs. Go to the dealer by Bear Mountain if you want service and or any modicum of professionalism. P.S. The fact that no one from this "dealership" has even bothered to respond to any of the reviews from this smorgasbord of unabashed hatred and negativity speaks volumes. This place is the Can Am of dealerships. read more

Read the reviews before me.......everything they say is true. Avoid Motofit at all costs for your motorcycle and ATV needs unless you want bad service, untrained staff and a more excuses than a politician. They have had my bike for service for two weeks and have not even looked at it yet???? Really? Two weeks? I talked to the girl in service (totally useless) and she said the parts were ordered after 12 days sitting in the shop. I asked when will they be in, she says I don't know. I ask when will my bike be ready, she says I don't know. I asked how much will the service and parts be, you guessed it, she said I don't know. Asked to be called back with a quote 5 days ago - no call back. Have called 3 times and still have no idea when I will have my bike back or what it would cost. Placing a fourth call as I write this post.....#never again The good news is I am 100% sure this will be the last time I will never buy or service a bike at Motofit in Danbury. read more

If you dropped everything you were doing right now and went to motorcycle mechanic school, you would still stand a better chance of fixing your bike before they could. I purchased a brand new KTM from them, besides having the title ready for me, every single thing else was wrong. The mechanic did NOT set up the bike correctly. Took me hours of my time to get right. Headlight blew out on second ride...took them over three weeks to replace. ( parts guy was NO help) Sherry the receptionist was able to track one down for me in twenty minutes (after waiting 3 weeks) The bike itself is awesome KTM'S rule... just do yourself a favor, and purchase it somewhere else. Once these guys had your money, hearing back from them is damn near impossible. read more

I had a great experience buying a KTM 350 for my son. Everyone was extremely helpful and very nice. I feel good about Motofit and can recommend them with confidence. read more

I went in looking for some advice on what bike to buy for my needs, but they were more interested in just getting my name and number and giving me a quote on one in stock. Very little discussion to help in the process. The place is tiny, but I think they are moving to a larger spot. Maybe then they will be a bit more organized and customer focused. The people were very nice however, so not ruling them out just yet, but it was a FAR cry from the experience I had at MAX BMW, where they treat you like the king that a customer is when spending 10k+ of discretionary income on a toy you really don't need! read more

Terrible follow up. I have called them 2x in the past year trying to give them my money, but they don't seem to want it. I called them a year ago regarding boots, asking if they could check on size for me, "sure we'll call you back." Fast forward to this week, I had to call them 5 times over the past week trying to get a clutch lever, it was literally like pulling teeth trying to get an answer. Try to support a local KTM guy. Just disappointed. Follow up is a very easy today, and whether it's good or bad (yes we have your clutch lever, no we don't have your clutch lever) answers are great. read more

Bought a used bike from Motofit through eBay and was pleased with the transaction from start to finish. The guys were accommodating and I left knowing that I got a great deal on a fabulous bike. read more

My husband bought a KTM Adventure from MotoFit in October 2018. He had nothing but good things about the dealership and Dan, the sales representative that sold him the bike, which he also expressed in his review (See review from Michael D). He loved that bike and was so excited about it, but sadly he passed away suddenly in December. It breaks my heart that he only got to ride that bike maybe five (short) times. Although I can't comment on the service department at MotoFit because the bike was new, I can say that they will go out of their way for their customers. I can't say enough good things about Dan. Not wanting to sell the bike as a single female with absolutely no clue about it, I decided to call Dan since my husband had so many great things to say about him. He was nothing but helpful and honest about my options. I ultimately decided to consign the bike with them because I was more than confident that my husbands motorcycle was going to be taken care of, and sold by someone that knows what they are talking about. Definitely check out MotoFit if you want to deal with a great dealership with impeccable customer service. Talk to Dan, he will go above and beyond to make his customers happy and gives good, honest advice. read more

So first and foremost thank you motofit team for helping fix my bike, especially mike for going out of his way to calling Kawasaki for a part I needed. My part came in after a week, and I brought my bike in. One of the mechanics there went out of his way and did the replacement part fairly quickly. As I stuck around watching him work on my bike, all the workers there were telling me great information about the bike owned and what upgrades I can do to it. They are a very good dealership, besides one thing that I see why everyone is giving bad reviews. It looks as if they are short in hand so everything is just piling up or backing up on work. Overall, don't be so quick to judge this dealer from negative reviews. Give them a try, and to the mechanics thanks again for handling my bike with care! Good job motofit! read more

I dealt with motifit for the last two months after buying my bike from them trying to get all the things they promised me in the deal and haven't gotten any. They are a rip off. The sales staff is only one person that actually try's to help but he will say anything to make a deal. He will only give you give min of your time at a time to busy trying to help everyone else there the owner is non existent and they don't stand behind their word. Worst dealership to deal with. read more

Only experience was in walking into dealership looking at a new KTM. Owner literally insisted I test ride the brand new zero-mileage bike, despite me telling him that I was very unlikely to buy. No problem, he immediately gets his guys to set up the bike, checking air pressures too! And off I go. Have no other experience to relate, but that was really nice and not standard treatment. read more

Just bought a used Monster there. I had a great experience. I found the staff friendly and helpful, especially Tyler and Caitlyn(I think that was her name) in the finance dept. I would buy from them again and I will try them for service. read more

bought a bike from mike after finding the one i wanted on craigslist. GREAT guy. i bought it over the phone and was impressed with his facility, his honesty, and his staff when i went to pick it up. The guy who helped tie down my little ninja in the truck bed was AWESOME. I will be back. selection of bikes great and prices really fair. Thanks Motofit!! read more

Motofit - new 2014 ninja 300 SE ABS - Motorcycle Dealers Near Me - Danbury, Connecticut

Bait & Switch tactics and/or incompetent employees Found a used motorcycle from this dealer online that I wanted. Originally they gave me a very low price (about $1500-$2000 below what I expected). I spoke with them on the phone where we figured out it was a mistake. No big deal. I asked them what the real price was and they gave me another price. We negotiated a deal from there (with manager approval) and I told them I would stop by the next day. I called the next day before coming to make sure Dave, the sales guy I was speaking with, was free. He told me the bike was in another warehouse and he had to wait for his manager and would call me back. He never called back, so I called back 2 hours later and a sales manager, who claims he owns part of the place, answered. He had no idea about the apparent deal I made with the other manager and sales guy, and then told me that he couldn't do that price, and asked for $1000 more. I was able to get him down $600 but it was still $400 above what I was originally told they would sell it to me for. In the end I'm not sure if they did this on purpose to try to bait me in, or because the employees (including managers) are completely incompetent and shouldn't be negotiating deals at all. I wasted an entire day running around to prepare to buy this bike only to be eventually hung up on by the sales manager. No one at this place is trustworthy and I will definitely be staying away. read more

take your money somewhere else. bought a brand new bike from these guys and ordered a bunch of parts. no one will call you unless you call them, whatever date they promise you add a couple weeks - and that's only if you call a week before the date to check on the status, don't let them do ANY work on your bike read more

I have to STRONGLY AGREE with all the negative reviews given. Its a wonder they are still in business. I have had nothing but bad experiences here, from a major repair (which took twice as long as estimated, due to the firing of the mechanic for "lack of knowledge") to simple parts orders. The only reason I went to them was for convenience , as my bike broke down within a mile from them and I work within a mile as well. However, even with this added advantage I no longer due business ther. AVOID AT ALL COSTS (UNLESS YOUR A SADOMASOCHIST!!)!! read more