Waited all week for a scheduled "appointment" for an $85 diagnosis today. The "appointment" was an…read moreall-day window. Confirmed the "appointment" this morning and asked for an ETA. They said they'd call 30 minutes before arrival. No call, no show, hottest week a year so far, would give 0/5 stars if possible

A customer experience rep phoned me 12/26 about voice mails and said it was an AI generated glitch…read moreand he would see it was corrected. I got 3 calls on the 27th. I complained about sale tactics and that I should receive restitution since they took advantage of my situation. They can charge whatever but he offered 3 months no payment on service membership. I have 1yr labor warranty, 10yrs parts so no gain. He said tech made 3 calls,( 2 because of their mistake), he didn't charge for the inducer motor(he removed it with no charge when I agreed to purchase a furnace from Petermans. I looked at the purchase agreement and ran the numbers. They don"t itemize but give total cost as single figure which is high but they show discounts and get your price $7636-$1144= $6492 $5670 furnace + $1000 discount +$966 gross motor = $7636. $6492 my price - $822 net motor = $5670. They charged me for the inducer motor which they said they didn't by hiding it at a gross cost of $ 7636. This is a deceptive sales practice.

Since the sold out to Nothern, Lehman's is hard to work with concerning appointments. The last two…read moreyears, they have sent out cards to consumers on their HVAC service plan with an appointment date. They expect you to call them to confirm the date and time. When I have tried to do this, the receptionist tries to get you to change your appointment date. How utterly bizarre. After two years of this, I'm done with the company.

Spoke with Mark and Tony. Not only were they professional and courteous but went above and beyond!…read moreTheir company was the only one that made me feel like I was a person to them not just a way to make money. Other companies started their up sell immediately over the phone like a telemarketer. Being treated as a valued customer before even being one is what made me a believer! I guarantee you will be happy you called!

A very polite guy named Michael showed up and found and fixed my problem quick at a price that made…read moreme happy, I will not call anyone else if I need help on my heating and cooling system again. I'm in Muncie In.

Woke up Good Friday to no heat. I called A Heating & Cooling and they sent someone out within an…read morehour. Michael was courteous and professional. He tracked down the problem which turned out to actually be connected to the AC unit. He explained what he was doing and checked to make sure the problem was solved. Great service. Great price. I highly recommend them.

Nick and Micah did a fabulous job and were so professional. Your company is fortunate to have such…read moregood employees.

They were out within an hour and fixed within two hours. I am so thankful to have heat again…read more Drew was amazing!

I have used Coovert for two years now, at my business and home. it happens that I only call when…read moresomething isn't working and it is always on a weekend or holiday! I can always reach someone and there is always someone at my home or business within two hours to get the repair I need taken care of quickly. Their prices are fair and never so far have I been unhappy with their services, fees or very professional service technicians!!!

First time using this company. Came out for furnace tuneup and was one of the few companies that…read moredidn't try and tell me how bad my furnace was and try to get me to do a bunch of repairs. Tech seemed honest and sincere. Said furnace was old, which it is, but that it runs well. Arrived on time and did a good job. Will call them back come Spring

Best Heating and Cooling installed a $7,300 boiler system in my house that never worked properly,…read morethat they were unable to effectively troubleshoot, and that we had to hire other companies to replace three years later. When a component of my boiler heating system broke in December 2017, I needed a quick fix to keep the heat on and the pipes from freezing. Best Heating and Cooling convinced me that it was worth replacing the entire boiler and the domestic hot water tank (both of which still worked but were older) with a new, high-efficiency combi unit that they claimed to have used in other houses. From day-one, the new system did not work as effectively as the old equipment. Condensation was leaking out of the chimney because the exhaust was not installed per the manufacturer's specifications. We could not get hot water at faucets in the house because of low flow rates. Rooms that had been comfortable previously now had no heat at all. Pumps turning on and off would shake the whole house. Whenever we called Best with a problem (we called often with many), they always came over promptly, but the problems would remain unresolved or would reappear shortly. A new heating/hot water system should not be this unreliable from the start. Over time, I became convinced that Best was unable or unwilling to do what needed to be done to get my boiler system functioning properly. After years of problems, Best made me (the customer) search the owner's manual for parts numbers and order them directly from the manufacturer at great expense--parts which did not solve the problems or that they never actually installed. This situation was very frustrating as a homeowner and inconvenienced my family. Best should have paid for another company to replace the systems when they realized that they couldn't perform the necessary repairs, but they refused to do so. I hired new companies to replace the boiler and install a new hot water tank at my own expense with no reimbursement from Best. In the end, the job cost me twice as much as it should have but my systems are all working perfectly now that the system Best Heating and Cooling originally installed has been replaced. I do not recommend Best Heating and Cooling for HVAC work.

Just paid another company almost $400 to correct everything that was done wrong during BM…read moreinstallation. Didn't even level the unit. Didn't change the parts inside that needed changed. Absolutely the most shoddy work!

I called Bullock Heating And Cooling. They originally were the ones to put in and service my…read morefurnace and thermostat. Over the past few days my old thermostats front broke and fell off. So I called Bullock to make an appointment and they came out and assessed the old unit and check the furnace for me and they replaced my old thermostat with a new one and now I can adjust my heat again my house feels warm and I can sleep better tonight knowing that my house is comfortable. Thank you Bullock you did a great job.

From the owner: We are a family owned business serving East Central Indiana for the past 41 years. We offer full…read moreservices on both residential and commercial heating and cooling needs. Call us today for high quality, honest service that you can trust..

Went very well. Showed up on time and got right to work. Diagnosed it correctly and didn't…read moreovercharge for the repair

Griffin Hall from Good Guys HVAC, during a previous repair, noticed a dangerous issue with the main…read moregas line to my furnace. He observed there was a lot of offset tension on the gas line connection to the furnace due its improper installation when the furnace was originally installed. He used a flexible gas line connector to alleviate the issue (see photo) and was very meticulous to ensure the new pipe had no leaks. Furthermore, he applied additional stabilizers to ensure the pipe was properly secured. I certainly appreciate his attention to detail and his outstanding professionalism to make my furnace safer and more efficient. Griffin Halls demonstrated superior skills and willingness to go the extra distance to help his customers brings great credit upon himself and the Good Guys HVAC company. Others would do well to emulate his attitude. There is no doubt who I will call in the future for HVAC service.

Super friendly, and when our air went out they came in and replaced it (and the furnace) in less…read morethan a day. They were super responsive to all of my questions (and I had many) via text. Pricing was on par with their competitors. I priced out three companies and was happy I ended up with Good Guys!