Top notch dealership. Best salesman I've ever had. Craig didn't try and sell me anything other than what I wanted- a 528xi. He had thorough knowledge about every aspect of these somewhat complicated autos and took the time to demonstrate everything. I would recommend buying a car from these folks to everyone. read more

I had a good experience buying a 430i Grand Coupe at m motorwerks. Salesperson was awesome. While buying the car, I invested in third party ibex exterior and interior non-refundable protection plan for $799 from the dealership. During this winter, I had salt damages on the carpet of my car and just found out that it does not cover for the damages from salt. I should have read the warranty info for ibex carefully. I think it was a total waste of my money right now which I could have used somewhere. If you are pressured into buying Ibex protection plan, read the warranty carefully before buying it. I think it is totally not worth it. Update: Ursula and Rick, thank you for taking care of salt damages to the carpet of my car. It looks like brand new now. read more

I will keep it short and simple. Great service! I have purchased 2 used vehicles there over the last 3 years. It was about as pain free as possible... one person I would like to point out as a great sales rep for this dealership is Matt Mitchell. He did a great job helping us out. He is certainly not what you would think an auto sales person would be like. read more

Follow-up on the less than honorable Motorwerks BMW. Motorwerks BMW was so concerned and took my feedback so seriously that they decided not follow-up with me after I emailed and provided my contact information (which they already had of course). I went so far as to also find and reach out directly to Ursula via her business email as well as the generic one they offered. Shocking the response below may have only been to look proactive on Yelp. Motorwerks BMW - Do you sleep at night? Probably when you can steal a wink or two. ********************************** I take your feedback seriously and I'm disappointed to read your vehicle has not been what you hoped it would be. I would appreciate the opportunity to learn more about the concerns you have with your vehicle. Could you please send me your preferred contact information directly to bmwmotorwerks@gmail.com? Thank you so much! Ursula Customer Satisfaction Manager Motorwerks BMW read more

My husband and I have purchased/leased a few vehicles from motorwerks over the years and have all service done there also. Sales staff are great, service is professional & efficient. read more

At first I was very pleased with my service from my salesman, Ryan. That was my only good experience from BMW in Bloomington. I am a first time car buyer and wanted to spend a decent amount of money on a car so I would not have to pay a lot of money servicing the car down the road. I bought a used car because a brand new BMW was out of my price range. As soon as I got my car home I noticed the horn was not working, so I am not sure how it passed the safety inspection they claim to have done. The horn had been zip-tied to a coolant hose and was filled with water. A couple weeks later I was driving down a highway and it began to rain. As I slowed down to avoid hydroplaning, water began to stream in from the moon roof. I thought to myself this was not a big issue because I was told that the extended warranty I had purchased would cover it. I brought it to a dealership closer to home and they told me that it was after-market and they could not work on it and it would not be covered by my extended warranty. A week later, the car was taking multiple key turns to start, I brought it to the dealership closer to home to have it serviced, it was a Saturday and my parents were in town and the last thing I wanted to do was sit in the service department of a dealership. I needed a new ignition column and key fob. In addition, the tire pressure sensors in the tires were causing a fault and need to be replaced. I am still waiting to hear back from the extended warranty offered by BMW if this was covered but I am out my deductible either way. Then, today, I got a phone call saying that I owed money (in addition to my loan payment) in order to continue the transfer of the name on the title to my name. The additional amount was due to the sales tax being incorrect, they had used 3% instead of 6.5%. I considered this an honest mistake and paid them, in fear that if I did not pay my car would be taken away (being a first car buyer). When I looked into this further after work, I did the math and realized that if the sales tax would have been correct, my monthly payments would have been more than what I told the finance manager was the maximum I was willing to pay. Not looking as much of an honest mistake anymore. I am hoping this is the end of my problems with this car for a while but I thought the same thing when I discovered the horn issue. I will never make another purchase from this dealership and I advise you to do the same! read more

Our car was broken into last night in our hotel parking lot. Smashed windows with car full of broken glass. We took it to Motorwerks first thing in the morning. They cleaned out the broken glass from the interior and covered the hole where the driverside window used to be. They did this free of charge. We are driving back to South Dakota today so this was a wonderful service. Much appreciated. Highly recommend! read more

As good as expected. Bought a 335i xDrive sedan in July 2009. Was allowed to peruse the cars without being hassled right away, which I appreciated. Sales staff was knowledgeable and helpful. Had the best test drive EVER! Also looked at Audi, Mercedes, and others but no one else let me (encouraged me, goaded me, dared me even!) to peel out, slam on the brakes, or corner the way I got to with the BMWs. I was comparing everything else I tested with the 335 so that was the one I had to get. 7 months and only 3500 miles later, the 335 started idling roughly, had no acceleration, and even started stalling. Engine malfunction warning light came on. Easily made a service appointment over the phone. I was so worried that it'd die on the freeway that I just showed up on their doorstep for servicing 2 days before my scheduled appointment. They originally had offered to make an earlier appointment, but I scheduled it for a day when it was more convenient for me to take off of work. The service staff was accommodating and professional. They took the car immediately and provided me with a 328i xDrive loaner. Prompt diagnosis and replacement of the high pressure fuel pump. I got my car back the next day, repaired, tested, washed, and detailed. All at no charge. I know that there shouldn't have been any charge anyway - that everything is supposed to be covered in BMW's comprehensive 4 year warranty - but it was nice to know there were no hidden charges or fees. A little concerned that the high pressure fuel pump went bad so soon, but it's reassuring to know that the high level of service that was promised is readily available. I knew going in that BMWs could be a little wonky, but when she purrs it's a fun drive. So far I've been very happy with the Motorwerks BMW dealership and service department and look forward to getting my next BMW from them. read more

This dealership exceeded my expectations. I purchased from out of state which can be a bit nerve wracking to begin with but from the moment I spoke with my salesperson David Younglove, every detail was clear and concise. There was no high pressure sales tactics or any other nonsense. I wanted to purchase a car and they wanted to sell me one. The offer for my trade was excellent along with the price of the X3 I purchased. David offered me the best right from the get go and all I needed to do was make the drive. When it was time to sign everything, I had my guard up. I have had some pretty awful experiences with strong arm tactics when it comes to the additional warranties. I did not experience this at all with Mike Heller the Finance manager. He provided me all the options and it was up to me if I wanted to purchase anything additional. A truly stellar buying experience! read more

Do not go here for service. Not even for a recall. I can't speak to the sales side, but I would never go here for anything ever again. I called to schedule my BMW for an airbag recall. I was told they could not schedule me until after a certain date because it was for a recall (as in, I was not a paying customer). I thought fine, they are a business and have to make money, even though I had gotten a letter saying the airbag may kill me. I was scheduled for 3 weeks later. The customer service associate asked me if I would like a shuttle to take me somewhere while I waited on the repair. I said no, that I would just wait there. She then told me that they do not allow their recall customers to use their waiting room. Seriously. I asked multiple times to ensure I was hearing her correctly. I thought BMW was known for their customer service? This should have been a major red flag, but alas, I went through with the appointment. Around one hour after I dropped my car off, I got a phone call to tell me they didn't have the part to fix the recalled airbag, but they had found other things wrong with the car totaling $5000. Remember, I scheduled this appt three week prior yet they didn't have the part to fix what I scheduled the appt for? Also, I told all three customer service representatives that asked me that I didn't want anything else done or looked at. The car was idling a little hard, but nothing crazy. I'd owned for three years at this point and had no issues. I tell them no thanks, I'll come get the car and take it somewhere else. It takes another three hours for the lovely shuttle to come get me and to get my car back. They make me sign that the car should be towed out instead of driven, which is crazy as I have been driving the car with zero issues up until this point. I got about a mile away when the car that was perfectly fine before this dealership touched it overheated. I was stranded on the side of the highway. I had to have the car towed. I ended up paying over a grand to get the water pump fixed at a different shop. So take it for what you will, maybe my water pump just happened to break while in the hands of this dealership or maybe they sabotaged it to try to make some money off of a recall customer. Tl;dr version - I took my perfectly fine car in for a recall, left without the recall being fixed and an undriveable car that took $1000+ to fix. Stay as far away from this place as you can. read more

I am an employee for an insurance company. I had called for a mutual customer to find out who the finance or lienholder is on the vehicle. I had left 2 voicemails one for Mike in finance and 1 for Ryan who is the manager for the used car sales. Neither one of them returned my call so I can make sure the lienholder is listed on the policy. In my opinion this is horrible customer service. read more

The dealer who helped me, Clayton Nicholson, was "friendly" in the sense that he wore a plastered on smile and made the robotic motions of a "friendly person," but at every obstacle, he'd give me a dead-eyed stare, like "What do you want me to do about it?," giving me the clear and distinct impression that he had better things to be doing with his time than dealing with me. I had to suggest any solutions or workarounds, after the Motorwerks accounting department repeatedly screwed up my paperwork. Clayton would just say, "I don't know anything about it. It's the guys in accounting who handle that," though of course, I couldn't actually talk to the "guys in accounting." At every screw up, Clayton would just give me the dead-eyed stare and shrug his shoulders, as if things could be left the way they were (nonexistent loans being attached to my title, incorrect address being listed). Truly awful experience. Will never buy another BMW or Mini, and certainly not from Motorwerks. read more

I worked with Stephanie at Motorwerks and she is the best sales consultant I have ever worked with. Stephanie helped me with the vehicle I was looking for and took care of me every step of the way. Stephanie stayed with me until all the paperwork was finalized even though the sales floor had closed. I appreciated her followups with a phone call and texts. I highly recommend Stephanie if you are looking for someone to help you purchase your next vehicle, she truly does care and wants you to be completely satisfied! read more

Just needed the phone number and decided to look at the reviews.... Wow what a wide range of experiences! I did not buy my BMW in MN but have had it serviced here several times. Dave from the service center has been fantastic to work with, he had my car serviced, cleaned and went the extra mile to give me a loaner while mine was worked on. My experience has been the same EVERY time I have come in and I have never had anything but stellar service. This is where I will purchase in the future, bar none the best dealership I have worked with. Would like to thank Art for the time he spent looking into creative ways to save me money on my next car, I will definitely be back to talk to you when I'm ready to trade! read more

Worst buying experience of my life. If they weren't the only dealership in MN that sold Mini's I would have gone elsewhere. First, had to fight for a salesman to agnolage me. Second, was pushed into a vehicle that had all the features I didn't want and none of the features I wanted. Third, detail department delivered a car that looked less than showroom quality then mocked us for our overly critical eye. I just bought a used Denali at Sears 2 months ago and they treated me like a king. I go to Motorwerks to buy a car that cost more than twice as much new and get ignored and treated like a chump. I will not ever buy a car here again. If you want a luxury car and want to get treated like you are important as a customer, go to Sears. If you want to drop 40,000+ and feel like shit afterwards, go to Motorwerks. They excel at that. read more

Bought a 2010 Mini Cooper from Todd Land. Really great experience, super professional. Really love the fact that they gives a 3 day or 300 mile money back or exchange guarantee. Really shows they are here to help the customer... Also the Certified Pre-Owned Vehicle's have an amazing warranty... Thanks Todd...! read more

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They were very friendly when I bought the car, so that was nice. I've had a variety of issues since then, some of which I would expect not to happen. 1.) The tube to my radiator wasn't reconnected correctly; which emptied its contents into the parting lot a week after I bought my car. They did agree to pay for half this...which was nice. Only cost me $111 out of pocket. 2.) The air censor was covered in dirt causing my check engine light to come on. $200 later that may have solved the issue. Maybe not their fault. 3.) 5 wks since purchase now and haven't received license plates. Its like they haven't done this before. Hopefully other people are getting better service. read more

My family has been going to Motorwerks for over 20 years now, and it was finally my time to purchase my first BMW. My partner and myself when into Motorwerks one day to check out the inventory and prices of a few series to see what one I would like after my lease was up on my lease. We were greeted right away by the receptionist with a smile and told her we were in to look at cars, prices and the lot. She guided us over to Chris H. First and foremost, Chris is amazing. We sat down and I went over with Chris what I wanted and he brought up all over the showroom, to give us ideas and prices. once we got up to the CPO floor I saw a few cars that sparked my interest. Then my partner saw a few cars that he was interested in as well. We went back down to Chris's desk to talk about pricing or a few cars, he also knew it would be a few month until I purchase my next car, yet he was patient, and knew, although he may not get a sale from me, treated me as though I was going to buy that day. I did not feel pushed or pressured. Then my partner saw a M4 on the floor and started to talk to Chris about the car and once we all started talking one thing led to the next and we took home that car that evening. He made the experience so easy, from coming in, helping me with options and actually getting a "out of nowhere sale" from us. After a little online searching I then found a car I was very much interested in, this was a Friday night and I decided to text Chris and let him know the car I was looking into, he responded right away and said he knew the care, is it just came in and he was actually going to call me about it the next day. Well that next day I go into the deanship and Chris brought me right up to the show floor with the car and I fell in love. That night I left with my new and first BMW 535i. Moterwerks, and Chris H, gave us such a great impression, and I know that for my next cars, I will be going back. From entering the dealership, to leaving with, or without a car, the level of professionalism is top notch. Thank you very much! read more

Went in for a recall on my airbag...guy calls up stating my car needs 5k worth of work? Seriously. Didn't authorize them to go thru my bmw. Did things that were not authorized to even touch. Car went in on tow truck because it was 3 hours to my nearest dealer. Upon return of my car, battery was dead and the car has a no wash sign on the dash. It was filthy. Spotless when left. Car has grease marks all up and down the drivers side door. Grease fingerprints all over the window and driver seat. Will never go there again and will tell everyone that thief service stinks. read more

Motorwerks BMW coaxed me into making possibly the worst investment I've made in my entire life. First, I should mention that I was a first time car buyer. I probably didn't ask as many questions as I should have. Call me crazy for expecting a car dealer to be remotely honest or decent. So here goes: I took a test ride of a 2015 Audi S3 that had been a recent trade in. The car looked pristine on the surface. The salesperson (Duane I believe) told me that the previous owner had replaced the struts, but the factory struts were included with the car. The rims had also been replaced and some carbon fiber after market parts had been added. No big deal. Or so I thought. What he failed to mention was: - The previous owner had REMOVED THE FRONT PARKING CAMERAS so every time the car reversed, it would think something was in front and would make an atrocious beeping sound that could not be turned off. (~$3,000) - After my first week of using the car, the steering wheel air bag cover plastic cracked causing the surrounding leather to warp. (~$600) - The struts that the owner put on were meant for racing and not functional on city roads. They had to be swapped out for the factory struts. When the struts were replaced, the shop told me that the amateur mechanic previous owner didn't know what he was doing and installed the old struts incorrectly, which potentially damaged the strut arm. (~$1000) - After 8,000 miles, the strut arms wore out and had to be replaced (~$1200) - The previous owner had replaced the front grill, meaning no Audi license plate mount would fit, so I had to buy an ugly side mounted after market mount. (~100$) Either the salesman, and the entire staff at Motorwerks, were complete clueless about these issues (unlikely) or they failed to mention anything to me and sold me a lemon anyway. Regardless, it shows either complete incompetence or complete dishonesty. Either way, not the type of company you should EVER buy a car from. To add insult to injury, I was offered all of the normal dealership add ons and of course, being a first time buyer, believed their lies: - The Ibex "protective coating", a thin, very visible and ugly plastic wrap on the parts of the car that were "most likely to be exposed to damage" (~$800) - An extended 4 year warranty that didn't cover any parts that had been replaced, meaning the struts, the wheels, the front grill -- even the cracked steering wheel -- weren't under warranty. (~$6000) I'd like to give the benefit of the doubt that maybe they were too dumb to read that fine print and didn't know they were lying through their teeth, but I'm sure they knew exactly what they were doing. When I called to ask what he could do to right their wrongs, I was told "we sell cars as is and there's nothing we can do." Long story short, NEVER trust Motorwerks BMW with any used car/trade in purchase. Their practices are incredibly shady and deceitful, and their post-purchase support is abysmal. I can only hope I get a little money back for the complete lemon that they sold me, and that others can learn from my misfortune. read more

Customer service here is definitely sub-par compared to BMW of Minnetonka. If you want great customer service go to Minnetonka. Motorwerks needs work when it comes to their customer service. Every time I enter the building there never is a good vibe. The front desk person barely ever greets you and it takes forever for them to get someone to help you. With that said, if you value customer service I cannot recommend this place. While I understand that it may not be like this all the time, you can tell by the previous reviews that this place needs better customer service. read more

Pretty awful customer service. I'm not surprised by their low rating. We stopped in on Saturday (6/22) to look at the X7 since we are seeking a larger vehicle. When we entered, we stood at the front desk for about 5 minutes before the receptionist came around the corner and asked how she could help us. We were then directed to the second floor where a sales person would meet us. It was about 36 minutes of us just standing there, making eye contact with MULTIPLE sales people before a woman, named Karen, came up to us and asked if she could help us. We told her what we were looking for and she said she would be right with us since one of her customers was working with finance. She said it wouldn't be more than a few minutes. Fast forward 29 minutes, still no help. Karen is at the desk to the far right having social hour with 3 other employees. Other sales people are chatting at each other's desk. No one offered to help us or to even ask us any questions. We were so upset we had to leave. As a sales person, if you know you're busy or a customer will be waiting for a long period of time, pass them on to another sales person that isn't busy. The customer service in this place is just awful. Shop elsewhere! read more

Very disappointed!! Called ahead to have someone spend 15 minutes with a 9 year old nephew on his birthday. He is a automotive lover and just wanted to have him take a look around an engine compartment and sit in a few cars. Waited for an hour and a half and was ignored by no less than 8 salesmen. On the plus side, my wife likes the 430i convertible for our house in Myrtle Beach. Will just have to find another dealer to purchase from. read more

Mr. Brady in the service department is fantastic; I cannot say enough good things about him and his attention to the details and providing me with updates on my vehicle. The misrepresentation of warranties and what you are purchasing was a tough lesson to learn as a first-time buyer, but it has ensured that I will never purchase another vehicle with this dealership. I have also made it known to friends and family that this dealership does not stand behind what they state. It's a shame that faith was placed in a dealership that has not stood behind what was originally promised, but I understand that business is business and they are looking out for their bottom line more than anything. If you have a choice, I would say shop around for someplace else that you can trust because purchasing a car is an investment and you should trust the people you buy from. read more

We recently brought our new to us X3 in for service. It was not purchased from Motorwerks, but was still in factory warranty. It had only a few minor issues to be addressed. We were treated extremely well by the service advisor who was very knowledgable and professional. I was treated like I had just bought a new 7 series from them. All questions were answered clearly and a future appointment was scheduled to address one issue that will take more time than I had to spare that day. It isn't critical and they are furnishing a loaner at no cost for that time. This is why you buy a vehicle like this. Since my initial review, we have bought two more BMWs from them. One used and one new. We have always been treated well and got a fair deal. We had one issue related to minor damage to a used vehicle caused by the sales person. But they made it right and that person was gone within a day. We spend our money carefully and would never settle for a bad experience. Get experienced sales people and don't put up with second best. You're not buying a Ford. read more

Wanted to talk to one of the salesman regarding a 2009 BMW 535. I was actually very interested in purchasing. However the sales guy didn't want anything to do with me and told me to check the website and gave me his card without really talking to me. I threw his card at the dealership and left, never to return. Bought a 3.7 liter Acura instead from another dealer. read more

Faith in humanity (at least car dealerships and salespeople) restored - but not by Motorwerks. We were looking to sell our 2009 BMW 335i and went to Motorwerks BMW to get an appraisal. Salespeople were hovering outside like hawks, and immediately asked us if we needed any help. I told one that we were looking to sell our car and he took us in, albeit begrudgingly. After about 5 minutes of checking on their computer and a 5 minute test drive, we sat down and he pointed out everything that was wrong with the car. How it would cost $4,000 to fix the damage from the minor damage from the couple of fender benders the car had been in. How it would cost $1,600 just to turn off the airbag light. For good measure, he added that he "does not make any commission when he buys a car", information he volunteered unasked. I own the car and am aware of what it's exact condition is. Finally, he offered us $8,000 which is fine if that's what you can pay for it, it is what it is. There was no need to both put both the car and us down. Disgusted, we left Motorwerks and were about to head home when we thought we should get a second opinion. Having driven past CarMax a couple of time and read about them in the news, we decided to make the 25 minute drive to give them a shot. After our previous experience, we weren't too optimistic. But we would have been willing to sell CarMax the car for a couple of hundred below $8,000 if it meant not having to deal with Motorwerks. We get to CarMax, and were greeted by a very pleasant Bobby. He got a couple of "senior appraisers" who seemed to know what they were doing and they inspected and test drove the car. Both extremely amiable and Minnesota nice. We then waited for them to figure out a number. It took a good 45 minutes, which was 40 minutes more than Motorwerks, but Bobby sat with us the whole time and we talked about what he did besides working there, and our impending roadtrip. It made the wait feel a lot shorter than it was. The appraisal finally came back and we held our breath as Bobby went through the findings before getting to what we actually wanted to know, what they were going to offer for it. We got to the end, and the offer was for $13,500. We were astounded. The Blue Book value was $11,500 and Motorwerks had only offered $8,000. As we left, we asked Bobby if we should come back at a specific time the following week to finalize everything so he could get a commission. He said it wasn't necessarily. Turns out, he had just graduated and received a job offer at an accounting firm, and it was his second last day on the job and so wouldn't be getting a commission on the sale. We congratulated him, genuinely happy for him and drove off with our faith in humanity restored. read more

This review is for the service department. The place looks fantastic and you'll get some free starbucks... That's where the list of high points ends. The service advisers are extremely sexist and will talk down to you if you are a woman and/or young and especially if you are a young woman. Now here's the kicker with cost... Never take anything here that isn't warranty work. They will charge you at least DOUBLE what any other import repair shop in town will. I was charged $600 for a new set of spark plugs... Really? read more

Beware, the customer service is pretty bad here -- very slow and not always performed correctly. I would go somewhere else if you can. There are only two BMW dealers in the Twin Cities and consequently this place is very busy and they are always backed up. Everything is slow -- the checking in, the actual repair and the checking out. I've never experienced service like this before. It's fairly rare to get your car back the same day. If they have to order a part, they very rarely get it the same day. I brought my car in yesterday midday to have a couple of minor things repaired -- one was fixing a shoddy job they performed previously and they didn't even touch the car the rest of the day. My service advisor never calls to update me on the status of my service and acts like he's overworked and generally an unpleasant person. I wish I was assigned to a different advisor but once they assign you to an advisor you're stuck with them. However they do provide a shuttle or reimburse for Lyft rides or provide nice loaner cars when needed. read more

So they posted a "so sorry to hear this" but nothing has changed. Still charged me over $1,000 in bogus charges and fees (by mail) that they promised me (in person) would not be charged. Shifty. Dirty. read more

I have bought 2 X-3's from Motorworks the last one I bought had a great salesman however I did have an air conditioner to go out and was still in warranty. I made an appointment went in and was told to bring it back when it warms up because they can't work on the air conditioner in the winter.....of course by the time winter was over the warranty ran out. We will now have to spend thousands of dollars to fix the problem, and we are burning alive on hot days. Tons of problems with this place, I have had 5 BMW's Love the car but I will never step foot in this place again, you should not either. read more

The service manager Dave Anderson attempted to use technical jargon and typical repair shop antics to deflect the truth of the poor service I received. Even after explaining to him that I did not appreciate being talked to as if I do not understand the automotive mechanical procedures that were performed, he continued to mention the "other findings" of the car that had NOTHING to do with the problem I needed to have repaired. After stopping him mid-sentence and flat out telling him he was wrong, he got exasperated and gave me the "I'm sorry you feel that way" disingenuous and evasive response. He didn't want to truly resolve the issue; he wanted to save face for his department and himself. Dave tried to convince me that the half hour his technicians spent was adequate and that motor mounts "and other issues" were the source of the problem that turned out in reality to be the drive shaft bearing. The worst part about this entire ordeal is the fact that I told the service consultant Brian Rotter that I was considering continuing my trip further away from home in Illinois, and wanted to be sure the car was fit for a long trip in the already near-freezing temperatures, but it appears their main concern was getting a BMW company-paid recall job for extra parts and labor hours on my invoice that I was not told about until after making me wait an additional two hours for that work. I already knew about the recall issue and their so-called safety concern affected the passenger side only. I was driving alone, and again, did not want that work done in another state, while I was on the road. I wasn't concerned about the passenger airbag; I was concerned about brake or driveline failure THAT WOULD AFFECT MY SAFETY! Looking at the work order recently, I noticed it states that I stated that I hit a pothole. I did not state that. Also, it indicates the wheels have no weights. That was also not true, as they are located on the inside of the wheels, and they were previously balanced and aligned by my local Firestone shop. I also did not state anything about vibration from the engine compartment. The only thing I asked Brian to check was the scraping sound coming from what appeared to be the rear/underneath the car-that sounded like brake pad or rotor scraping. When I got back home, I took it to a small but well-reviewed local auto shop I found on yelp.com. HE FOUND THE PROBLEM IN TWENTY MINUTES ! This visit took place October 13, 2014 and it is now over four months after I brought this issue to the attention of the customer service manager, Ursula Platteter, who blamed a former staff member for the delay of a measly $65 credit to appease me. We'll see if I actually receive it. Ursula replied to my emails repeatedly with "we talked about this" and "it's a moot point" and completely ignored the fact that the service manager tried to cover up their poor service. It is interesting that this place actually employs a person to "ensure" customer service. Shouldn't the customer service be good and not need a manager to manage it? The repair shop manager tried to smooth over the issue with nonsense and insult to my intelligence, and the customer service manager didn't listen to me and insulted me further. How does this differ from arrogance? It doesn't. Both are perpetuated by consistent affirmation. Motorwerks BMW Bloomington is developing a history on Yelp confirming this...unless you're a person whose main concern is coffee and pretty furniture in the waiting area, of course. read more

I had called to schedule service and was told by the indifferent automated attendant I was first in queue. After waiting for what seemed like eternity the automated attendant said there was a high call volume and evidently I was no longer first in the queque. I opted for a call back and never received one. I called back and waited until a human being finally answered which at this point my frustration level was elevated. However, the representative that assisted me was very professional and polite. She did a fantastic job and educated me on the possible reason for the issue my vehicle was having. She scheduled a service appointment for me and was able to get my vehicle in for service much sooner than I had anticipated. Her excellent service was top notch and should serve as an example for all business to follow. read more

Absolutely one of the worst purchasing experience I've ever went through. I leased my BMW X5 two weeks ago and I have gotten to use it for 3 days or so. The salesperson was alright, but very pushy towards a vehicle I didn't have any interest in. I also didn't appreciate how I wasn't able to see the vehicle I was interested in leasing until they brought it to me, in dismay. The vehicle was disgusting. Dirty interior and exterior, the back hatch didn't even function properly and exterior damage as well. The windscreen was damaged and there is paint damage on the interior drivers side door. They simply requested I make an appointment with their service department, which I did. Only to have an uncaring specialist assist me with my concerns. Zero customer service and lack of respect to my concerns. It's been nearly two weeks without my car, and I was told it was ready today. Nearly non of my concerns were addressed besides the windscreen and the hatch. I am leasing a vehicle from this dealership, and I expect a new car to not have issues like this. I regret not going to BMW of Minnetonka to explore my options. I'm still waiting for my car to be detailed after being told numerous times it had been done and my car was repaired. I still need to sort out how to resolve these issues that were caused by or at the dealership. I'm so disappointed in this dealership as I thought highly of them and a majority of the staff seem quite nice. I hope this is a learning lesson for both myself and the dealership. The entire ordeal has been one giant stressful headache and makes me second guess if I can trust this dealership. The communication between. The service department and the customer is very poor. I understand they're very busy and I totally understand customer service positions; however, a call from the service advisor near the dealerships closing time or no call at all is disheartening. It makes me second guess the work they claimed to have done with my vehicle when it's not being done and have to stay at their dealership additional time after I point out that work has been neglected or missed after they stated it was completed. EDIT: So, I am correcting this as Matt at Motorwerks BMW contacted me in regards to my laundry list of concerns and issues that I have had with this dealership and my initial experience. Matt, I just want to thank you for contacting me and how accommodating and understanding you were about my situation and experience. You went above and beyond to make sure that everything was pinpointed and clarified why the issues occurred and offered a great resolution. Even though my initial experience was a bit shaky, I have to say that when it comes to a customers concerns, this dealership will try to find a reasonable resolution. This is exactly what I wanted out of this ordeal, and has improved my experience immensely! Every person that I've encountered at this dealership was very nice and accommodating. They're very busy and constantly running around like mad men, so expect to bring your patience as you are waiting to be assisted, I don't think it's because they don't want to help, it's just normal work flow for a high pace dealership that is trying to cater to numerous clients. I am honestly looking forward to my next leasing experience here, now that I know what to do and how to go about it. Thanks again Motorwerks BMW! And especially Matt! You definitely made an impact on this dealership. Also thanks to my service advisor Andy K. I apologize if I was a curmudgeon, and seemed very persistent about the care of my vehicle. I know it's going to be in great hands whenever I bring my vehicle in for service at this dealership. read more

I bought a BMW a year ago (from a different dealership) and decided to have an oil change at Moterwerks, because I wanted to stay OEM. They discovered multiple issues with the vehicle, costing me over $1000. I was pissed, but also scared enough that I had the work done. Six months later for my second oil change, they once again found multiple issues (strange they werent brought to my attention the first time, huh? considering they were long standing issues) with the vehicle. I learned my lesson though, and consulted my father instead, keeping the $1500 they wanted from me. For the record, my dad did the work in less than one hour, while they were going to charge me about $650 for labor (way more than one hour's worth of labor) so figure that one out. The straw that broke the camels back was about 4 weeks later than the second oil change when my power steering pump failed. I went to a different shop this time, and they said I had leak, which caused the pump to fail. Weird, that Moterwerks didnt tell me about the leak... Weird, that the pump is the most expensive part in the power steering system... Hmm... I'll you connect the dots... I really doubt that leaks start and cause that much damage in such a short amount of time. read more

Motorwerks has an unbeatable selection of vehicles and great service. I was interested in a used vehicle and was set up to work with Anthony Ficociello. After having a terrible experience with Anthony as a salesperson I ended up walking out on a car I was vey interested in buying. As a result of being treated poorly by Anthony, I wrote a review of my experience on both Google and Yelp. Within hours of writing the reviews I received a phone call from Ryan at Motorwerks. Ryan apologized for what happened and graciously allowed me to vent about everything. Ryan genuinely appreciated my feedback and because of this great customer service I will consider working with Motorwerks again in the future. read more

I am coming up on the end of my 3 year lease of a BMW. I will not be getting a new car from Motorwerks. I have had nothing but customer service failures every step of the way. Starting from when I took delivery all the way to doing my pre inspection for lease end. I would not recommend that you purchase from here. read more

This was my second time getting my car serviced here and this experience was definitely worse than the first. I had an appointment at 10 and decided to wait as they said it would only take about 90 minutes. I took a seat in the lounge and noticed throughout my wait that other people had their service representatives check in on them multiple times and let them know what was going on. My representative did not check on me at all until he was told to. Another representative noticed that I'd been waiting for a while and asked if I'd been checked up on and I told him no. A few minutes later my representative came in and apologized, not very sincerely, and said there was some sort of a leak and it would be another 20-30 minutes. Keep in mind at this point I had already been waiting 2 hours. This wouldn't be so bad if he would have checked on me earlier to let me know what was going on. read more

Although I am really happy with the salesman and the promptness and professional service from the service writers, I am still a little disheartened. I am really glad that Motorwerks stood by and fixed the issues found with my used vehicle, by my own mechanic after Motorwerks said that it had gone through a full inspection and that everything had checked out. However, I was not notified that anyone had taken the plates off my car, which isn't a big deal but I bought the car with the plates. The person who took them off left their jack knife in my vehicle. The service department left oil on my paint and a new scuff on my front bumper by the oil. In the last 4 years working with a different dealership I have never had any complaints. I just assumed and shame on me for doing so, that buying a higher end vehicle meant higher end service. I know I bought a used car, but I walked around that car twice before I walked in to test drive it, I walked around it a couple days after, when I washed it. It was spotless. read more

Well, here we are 2 months later. No 2d key yet, although we were assured that the $250 we spent on the "replacement key plan" , that they weren't supposed to sell to us, would take care of this in under 45 days. Also, we don't have a front license plate. No explanation as to why it came without one. And, oh by the way, they sent us an $1927 bill for additional sales tax they forgot to charge at closing. Love the car. Hate the dodos. read more