Very nice people very accommodating and honest definitely will be going back if any other issues arise with my car in the future!

One of the only shops I will trust. Some shops my be cheaper or more expensive but if you want it done right, this is the place to take your vehicle. Nick did an amazing job installing a new turbo, up-pipe and downpipe in my 2006 GMC Sierra diesel truck. She runs like new and have the power back that I need. Also a big shout out to Ken for being great through the whole process ! You kept me informed on the progress of my truck and helped me through the whole progress. A++ for customer service, professionalism and workmanship. read more

We were very impressed with the quality of diagnosis and suggested repairs to our VW Jetta. The work done has been issue free. The price was very reasonable along with excellent communication and the repairs done in a single day. They were recommended to us and we are glad we tried them. We will be using them for any future needs on our vehicles. read more

Ken and Teri are awesome to work with! They are there in a pinch and there for regular maintenance! They are always kind and personable and go out of their way to help out! Highly recommended! read more

An honest and a reliable place for minor service or major repairs. A family owned small business that delivers.

**Read to the End** - Came in for a diagnosis to find out why my car wouldn't start and over heated. They find out it was a bad thermostat and decided to put it in without prior approval. So automatically had to pay for that, an oil change, and coolant. Found out I needed a new clutch, timing belt with water pump (my dad had to ask them about this, they never recommended) valve covers/gaskets, and to resurface/replace my flywheel. They don't even have the machine to do any resurfacing/replacement for the flywheel. Teri in the front told me it's about $100-150 to get it resurfaced, and that there is one shop in Burlington and one in Marysville that does that. Once I saw the $3,000 repair price I knew I was getting ripped off. The first mechanic shop I went to in Northwest Washington was Transmission Outlet. I decided to get their opinion on this quote and see if they could do it at a better price. Found out that Transmission Outlet is the one that has the machine for flywheels and quoted me $20 to resurface mine. From a $100-150 price quote from Motorworks Northwest to $20 from the Transmission Outlet is a significant difference. Once I went to pick up my car for the little work that was done, costed me $408. I checked all my liquid levels of the car to make sure my car was topped off like they said and my coolant was way under the low line in the overflow tank. I went in to asked Teri if they topped off the coolant or if they just added it to the radiator and if the coolant was in between the levels when they filled it the 1st time. Just to make sure there isn't a coolant leak. Ken responded, "Are you not happy with the service we provided? You are a Karen. The overflow tank is not meant to be full it's meant for the coolant to go back and forth." I was shocked I just got spoken to like that from an owner. I know exactly what the overflow is for and there is two lines on the tank that says low and full, and extra space in the tank for the overflow. Then once Teri walked back in from asking the mechanics the questions I had, Ken went back to the computer. Teri told me they don't know the answers to my questions and they are going to top off the coolant. I went to walk outside and here goes Ken talking about me, so I turned around and corrected him. I was simply asking a question to make sure there isn't a leak on my car and where the coolant line was at when they added coolant. Good thing I double checked, and always do since a lot of mechanics burn holes in people pockets. Honestly never had an issue with this place besides it being way to expensive and once Ken went off on me for asking a couple questions about the coolant. If a customer has a question it's polite to give or get an answer when your performing a service on a piece of property, either it be a car/house/equip etc. - On a side note, I own a convertible and they decided to diagnose my top, windows, door handles, and interior/exterior of my car that I never asked for or knew they did. They rolled down all my windows yesterday, while parked in the lot and were down until I called them today to pick up my car. Yesterday my car was the only car in the lot that had its windows down, so right there I felt like I wasn't getting treated the same as the other vehicles. They explained they do this so the key doesn't get locked inside. I noted to them to not lock my car at anytime due to no key fobs in the door handles before I brought the car in. When I noticed my car in the lot yesterday to receive the quote on repair, they were completed with their inspection long before, and windows still down. - Safe to say, I will never come back or recommend this place to anyone. Go to Transmission Outlet their service is 100% better and prices are 100% better, especially knowing your getting taken care of fully and professionally like all the other customers. Also if you want great service even when your just asking a simple question even though it might be simple/dumb, DO NOT GO TO MOTOR WORKS NORTHWEST. read more

RE: 2010 Ford Explorer. Brake calipers not sticking. This was verified not only by myself but by one of the best guys in the repair business. Shifter also not beyond repair. Replaced shifter cable (it was actually just the bushing) and shift interlock solenoid, and that shifter is still in the car and operating as it should. Original repair declined due to ford having shifter assembly on forever backorder. Never asked for diagnosis on blend door motor or blower motor. We were already aware of that and have since fixed. read more

Hands down the best shop to go to in the valley. Ken and his wife run an amazing business. I've been going there the last 2 years and he hasn't done me wrong I consistently bring my Diesel truck in and they are always quick to help. Great prices, great family, honest work and always have a smile. read more

I would not recommend this place to anyone. Where do I begin...I took my car in here to get a diagnostic test done which I was quoted $160. They called me back and said that a couple spark plugs and wires needed to be replaced and that would be an extra $75. The guy over the phone that called me said it would originally be $225-$250 total and I would get a phone call if it were going to cost more which is a call I never received. I go in 2 days later to pick my vehicle up and find out the bill is actually $400 because of the time they spent in labor that they couldn't "figure out" what was going on and I was referred to another mechanic. I was shown pictures of the spark plugs and wires replaced as if that was supposed to justify their reasoning for charging me to do next to almost nothing. I was told they were "banging their head against the wall to figure out the problem". He actually suggested I sell my vehicle and buy the same exact one on Craigslist because I was driving what he referred to as a money pit. Figures as he owns the car lot next door, so I'm not sure if I was dealing with an actual mechanic or a used car salesman. I drove my vehicle there in working condition as a daily driver. I drove out of the parking lot with my vehicle running far worse than when I brought it in. It began choking and could barely go past 35 mph without it wanting to break down and then started to overheat. My vehicle has NEVER done this. We called the shop to inform them of the issue and he was completely condescending and unprofessional. He offered absolutely no kind of refund, only to charge me more to look further at the problem that they created. Stay far away from this place if you expect any kind of reasonable customer service. If I could give this place zero stars I would. HIGHLY UNPROFESSIONAL! read more

Amazing service!! Always fair and honest, my whole family has taken our cars here for almost 10 years. Thank you Ken and Teri!!

Very poor service!!! Brought my car in to have the sparks plugs changed, they did do it in a timely matter but within a year my car was acting up and come to find out they did NOT change all 6 spark plug only the front ones where changed. My thought is because they were easy to get to. The 3 spark plugs in the back are hard to get to but I did pay for all 6 to get changed. The person who changed them recently showed my the difference between the front and back spark plugs you could obviously see that the back spark plugs where OLD. I would never refer anyone who is dishonest and charging people for work that they didn't do. I wasted money on this service!! read more

So grateful for the knowledgeable people at Motorworks NW! I was having several problems with my Tahoe....My Speedometer stopped working and my Heater had 2 settings.... Off and On(high) and a there was a weird knocking noise from under my hood. Teri at the front desk was able to get me in very quickly and Ken was able to figure out the problem right away. I was happy that I got a full diagnostic and an idea of what need to be fixed the most urgently. I didn't feel pressure to do more then I was comfortable with and I was able to do what I can. Thank you for all you did! we will be back for sure. read more

Took a pre-owned car to these guys for a pre-purchase inspection. I found them by doing an internet search because I'm not a local. They were nothing but helpful. They were able to get my car into their schedule without a problem, went over the car in the parking lot with me, pointing out potential problems and areas to look out for, and did a thorough inspection of the car on the lift. Both of the owners were there and I liked them. I would send all of my business here confidently if I lived nearby. read more

I was recently in Skagit County on vacation and needed an emergency car repair-what could be worse? Motorworks NW took excellent care of me and they were efficient and affordable. The fact that I was treated very well, as a just-passing-through customer, says much about their business integrity. Thank you very much! read more

I don't know how ya did it... but I swear my car drives better now. I was doing the happy dance even driving in traffic this morning!!!! i woke this morning to this message, from my grand baby girl who drove from south seattle because she knew her grampa would help her with her car problems, MOST of the work done was by Motorworks NW, Amazing folks with Great hearts and Excellent work and " i " got ALL the credit T & d luxmore read more

Always fair always honest best place to get your vehicle worked on hands down!!! I've been bringing my vehicles here for 13 years and never had anything but sound advice. Thanks! read more

Disappointing work and terrible customer service. My husband and I brought our Santa Fe to Motorworks Northwest in June 2016. We were new to the area and my husband happen to drive by this shop on his way to work so we brought it there when we needed the car tuned up. Since then, we have had many problems with the car. After bringing our car into a different shop, we were made aware just how much we had gotten ripped off. We paid for a valve cover gasket and labor, and they either didn't actually replace it, or did not do it correctly, because we have been losing a ton of oil from the valve cover and need to have it replaced again by the new shop- in fact they said it was a huge safety concern because it is just dumping oil and is at risk for fire. Then they charged us for 6 spark plugs and labor for replacing 6 spark plugs- and our car is a 4 cylinder with only 4 spark plugs!! We brought our invoices-statements from Motorworks into the shop we go to now and he was really shocked to see what we had been charged for VS what had actually been done. My husband decided to call Motorworks and talk with them about the discrepancies and see if they would be willing to make it right, and that's when things got worse. He spoke with Teri, the owners wife who runs the front desk who initially laughed and said "what, did you just notice that today?"at the fact they had charged us for 6 spark plugs instead of only the 4. Then when my husband said he would not want to bring our vehicle back to them, she raises her voice and said "Now you're starting to really piss me off!" We are very disappointed with that shop, would not recommend anyone going there! Clearly not a trustworthy car shop and horrible customer service!!!! I'm not usually one to complain but this was so disappointing and wanted to make sure others were aware. read more

The people in this shop seem like they are probably honest and want to be helpful, but I really found them to be very ignorant when it came to my (simple) car repair. They were unable to correctly iagnose my problem and then charged me money to do work that they thought would help but didn't fix my car's symptoms. Then the woman at the front told me cheerily that it didn't fix the symptoms and I probably needed something else done, and sent me out the door! I wonder if the mechanics have been trained, or if they're self-taught. The other thing I'd say about this shop is that the front desk woman talks like she's a hyper preschool teacher and you're her little three year old. Bad experience and I would never recommend them to a friend. read more