I wanted a 50cc scooter. After researching scooters, I decided the Amigo Magari 50 was exactly what I wanted. It is offered by many large online merchants. But I came across Motos Industry who appeared to be a small busniess. I favor doing business with small businesses so I placed my order with them online. The order confirmation directed me to track my order through the Shop application. The confirmation also said delivery would take place in five to eight business days.
Three weeks later, my order status remained in "placed" status. I emailed them for an update. Emailed four times asking for an update. I simply wanted to know what was going on. I was in no real rush to receive the product.
They never responded to my emails. I, once again, visited their website and discovered I could reach them via WhatsApp. Sent a chat message. Was pleased that someone actually answered. It was in the morning when they said they would check and get back to me.
By 6PM they had yet to respond.
I had no choice but to report my credit card purchase of this scooter as a fraudulent transaction to my credit card company. As of this morning, my credit card company has credited my account the amount of the purchase, so that pleases me.
I have no idea, nor, at this point care, why they ignored my requests for an update on my order. They made an active choice to ignore those requests. Now, they have a record as a fraudulent company with American Express.
It didn't have to be this way, but that's what they chose.
Avoid doing ANY online business with them. Beware. read more