Richard helped so much in October when my Mom passed. It was a really hard time for the family,…read morehis care and concern with every detail was second to none. Thank you for your warmth and care, Richard! I highly recommend Modell Funeral Home.

To the family and employees of Richard Modell Funeral Home, thank you for the service you provided…read moreto myself and my family during the most difficult time of my life. Your professionalism, kindness, and compassion made Bill's final journey a little easier to bear. You saw to every detail and provided us with all the information and choices we needed. After the service, you took the time to help me navigate all the paperwork for my insurance, social security, and the like. I would highly recommend your services to anyone seeking them - you are the best! A heartfelt thank you from myself and my family.

They took care of my mom's Funeral Arrangements. Very kind & understandable family. They also have…read morea Memorial for all the loved ones, at the end of the year.

I want to thank you for the handling of my father's wake. It was a very traumatic experience, and…read moreyour staff treated us like family from the time we made first contact at the consultation, until the end. We had a bad experience at a neighboring funeral home with my brothers passing last year with surprise charges at the end and a lack of attention to the details. My family appreciates everything that you did in this elegant manor. We will recommend you to others

I contacted Clarendon Hills Cemetery a few weeks in advance of my recent visit (I live in another…read morestate) to plan ahead and get some ideas of what I would like (my parents and other relatives rest there). Carey Richardson was really helpful, communicating well via both phone (promptly calling me back) and by email (sending me services, prices, maps of the cemetery with the locations of various options). Then, when we met, she was well prepared and efficient. We finished all the paperwork in under an hour, including looking together at the site. I was thrilled (and could hop in my car and head out). Later, when I arrived home, she emailed a scanned version of the documents at my request. Many thanks to Carey and Clarendon Hills Cemetery!

My family member's grave missing items (more than once ). Which appears to be a problem here , I'm…read morenot the only victim . The grave was disturbed by large machine and took over a year to get attention , with minimal repair. Concerns brought to office staff were met with rude , unhelpful, and deceitful replies. The office staff worse part of experience . If could move my loved one I would ! Less than 1 star

Jessica Lazo did a wonderful job. Since I live many states away, a Find a Grave volunteer went to…read moretake a photo of a family grave marker from 1902, and could not find it. I knew he must have had a marker since he was in the U.S. Navy for many years and had a military funeral. She made sure that the grounds people searched for it, and it was found! 6" under dirt! Now placed where it should be! Thank you Jessica!

Never have I encountered less helpful people. Given that their business involves dealing with…read morepeople who have recently lost someone close to them, one would think there would be a sense of compassion, politeness, or at the very least, simple human kindness - none of those was to be found with this lot of ill-spirited vipers. Whether it was the disdainful tone of voice my sibling was greeted with when my mothers ashes arrived (something akin to the barking of news that the permit had not accompanied the cremains), the dismissive tone the person who is in charge of markers and monuments took with me (sample exchange - 'my father has a VA marker and I know we need the markers to match based on our last conversation' which was immediately interrupted with a 'sir, that's a government marker' - as if that morsel was either newsworthy or helpful to this particular conflict resolution), to the absolute refusal to let me finish a sentence during a phone call - these broads were absolutely, bar none, the least customer service oriented, let alone grief-sympathetic, of any representatives conceivable in the field. Some back-story - The burial plots in question have been in my mothers family since 1926. My maternal grandfather and great grandparents were buried in the adjoining plots, and though the cemetery had been lax in maintenance through the years, allowing my great grandfathers headstone to lay on the ground (as opposed to upright as it was intended to), my parents had decided to have their ashes interred there following their demises. My father passed in 2010, and as a vet of two wars, had a bronze burial marker courtesy of the VA. My mother passed away in early 2012, and given that they were to be interred together, I had contacted the cemetery to inquire about markers and restrictions. That was when my fun began. As it stands, I have outsourced the production of the marker as their own representative proved to be neither helpful nor pleasant to work with; I await the response of my rep with memorials.com with the results of her efforts to coordinate the installation of the marker. I will be providing an update at that time. In the mean time, avoid any direct interface with these people at all costs. I fully expect to see them exposed as disdainful examples of their profession in the local media, and would not be shocked in the least at what misdeeds could be uncovered.