Clean rooms, indoor rooftop pool and hot tub... great service from all the staff and employees…read more Resort fee is $25/room per day but parking is free and the rooms are spacious. Really love the bathrooms with dual sinks and the water pressure was really good in the showers. The bed was a little lumpy in the rooms we were in and the bed itself was very soft... There were some knicks and marks in the rooms too so I think they might need a little refresh soon. The mattresses in the rooms we were in really needed to be replaced. Good location and easily walkable to main street. Very easy access to get into the parking from the HWY and they have a Starbucks inside the property. Overall we had a great stay and will consider to stay again when we're in Black Hawk.

We took advantage of the HOT STREAK, COOL DEALS Ameristar promo for a 3-day staycation in Black…read moreHawk. It was nice to get away for a few days and see/do something fun. Some pros and cons from our stay (room 1014): PROS: - the promo included lowest room rate and $20 dining credit per day. A genuinely good deal for the price - the restaurant offers on site are pretty decent, varied, and reasonably priced for BH - staff was 50/50. Literally half were welcoming, knowledgeable and friendly, while the other half was borderline rude or incompetent - the amenities were a nice perk, including a rooftop pool, and two hot tubs (1 indoor 1 outdoor) - the room and bathroom were very spacious with both a shower AND a garden tub - there were public restrooms available in the hallway - the casino floor feels spacious and there is a good variety of slot machines and table games CONS: - Communication in general is very lacking: When we walked into our room there was no literature to showcase on site dining options, WiFi password, or amenities' hours/logistics. The room service menu is not available in the Penn app nor is much information provided about one's stay. We finally found a brochure at the front desk when we went to inquire about where to find a "do not disturb" hang tag (the app live chat was useless for any room information). Room service is upon request only, that info is also not available unless asking a front desk attendant. I requested a Penn play card for gambling, the attendant did not explain how to use it, so it took us two days to realize the card must be inserted in the slots the entire time you play to track usage. You can remove it only AFTER you cash out. - It's extremely frustrating to use the Penn play cards at the machines. We had to constantly try again and again as most readers do not see a card has been inserted. Some machines we completely gave up on... - The room was TIRED (both beds had mattresses which sunk from damage/overuse, both headboards had peeling faux leather behind the pillows, there was random scotch tape on the walls and some holes/dings, the toilet's door jam was coming loose from the wall, bathroom was not extremely clean (heavy dust coating on baseboards, hair on bathroom counter, etc) - Of of 6 elevators to the tower: 4 had broken LCD screens (making it difficult to determine at which level the car would stop), 2 made very concerning cable car noises (we begun avoiding them), all 6 were unsecured (guest key card access on cars was disabled; letting ANY casino patrons access the room floors) - the pool deck has posted adults only hours (daily 7-11pm) however, despite various staff walk through a dozen children were still splashing about at 8:30pm on Friday night - the vending machine on the pool deck was out of service and drinks ordered poolside through the QR code available on tables was not delivered to the pool deck (despite note of location in order) - the ice machine on floor 10 was out of order and no microwave was available in the rooms (or in the vending room) making it impossible to get takeout if one got tired of in house options. A microwave in the vending room would be a great addition - ambient music in the casino was great mid-week throughout until on Friday night at around 8pm it was set to blast and was along with the ambient slots noise it was no longer enjoyable. We left the floor shortly after - wait staff on the casino floor was scarce both on weekdays and weekends. It didn't seem they were circulating much, and when they did come by, they often skipped us (we are not big drinkers, so it was fine for us, but it left us feeling un-welcomed). Interestingly enough, for both drinks I ordered during my stay (handed a $5 bill for tip) I was asked if I wanted any change back :-/ - the floral scent that's pumped through the AC units on the casino floor can quickly become overwhelming and a bit nauseating. I understand casinos do this to cover up odors and have a 'signature scent' however a lighter less floral aroma may be a better choice Overall a good value for us (over low-occupancy days and with a good promotion) and a change of pace for a fun few days away from the hustle and bustle of city living.

My kids "wow! camping is so fun!" While this may be marketed as The Broadmoor's Wildnerness…read moreExperience it's far from camping. It's even a few steps above glamping as it should be for the steep price. However, if you want to experience a few days in a great outdoors The Ranch at Emerald Valley is perfect. After 4 nights at the Broadmoor resort (also amazing) we took the 2pm shuttle up a rocky mountain road to the Ranch. We were greeted by Aaron, a fellow Northwestern alum (go Wildcats) and his incredible staff. There were 38 people total our first night there, which the told us was a record for the Ranch. It didn't feel very crowded though (especially after the craziness of the resort) and most of the people had kids the same age as ours which was a lot of fun. They showed us to our cabin, Hills Cabin, which I realized was the "presidential cabin." It was a huge 2 bedroom cabin that had enough room for 6 kids up in loft up top and a beautiful master suite. + 3 bathrooms and a ginormous kitchen/dining room that we didn't really put to use. It also have a big TV with Netflix and a lovely fireplace. There's a 3rd bedroom that's attached to it, although the 2nd night we were there it was rented by another couple with a separate entrance. There's plenty of fun to be had at the ranch: horseback riding, paddleboats/kayaks, archery, fishing, hiking etc. And if you get a rainy afternoon there are plenty of board games to play both in the lodge and in the cabin. We spent 2 nights here, although with the rain wish we had an extra night to enjoy some of the activities we didn't have a chance to squeeze in. The food was absolutely amazing. My picky children were even in heaven and my little guy has been asking for lobster ever since trying it as their Wed night cookout. Dinners besides the twice a week cookout involves ordering off a menu with plenty of choices for all. I do wish they did a better job with labeling the buffet with food allergies. My son has a serious nut allergy and almost ate a brownie with walnuts because it wasn't labeled and I had to constantly ask if things had nuts and/or gluten in them. They asked for our dietary restrictions ahead of time so assumed they'd be better about this. This really was a very special experience that I think our kids will remember for a long time. I heard this coming week a big family is renting out the entire ranch and I'd love to do the same with family and/or friends at some point, although it was fun getting to know some lovely people from around the country as well.

Absolutely incredible. Breathtaking location, the food was amazing, the lodge is so cute, rooms are…read moresuper nice and so many fun activities and amenities. Staff is incredible. One of the most memorable two days with my family and we can't wait to go back.

It is one of the most amazing resorts, I've stayed in. It's slightly smaller than the Nashville one…read morebut it's got such a beautiful mountain charm to it. The interiors are very in line with the natural landscapes. We got a beautiful mountain facing room on the 15th floor. It was the highlight of my trip!! They had room service everyday. Besides offering a plethora of choices for nice restaurants and bars, they have a really cool temperature controlled indoor and outdoor pool with a lazy river and multiple hot tubs for soaking. The relache spa is located right next to The fitness center overlooking the pool. The spa is a MUST!!! I learned during my stay that if you are a gold or above status with Marriott, you have free access to the spa amenities without having to actually book an appointment. The amenities include a steam room, cold plunge shower and a relaxing lounge area within the spa. It was my second trip to this property, a lot has been updated since my 1st. Can't wait to be back.

Bed Bug PSA: I…read morewanted to put this PSA out there for anyone staying at Gaylord Rockies. My family and I started our mini summer vacay there on Saturday May 30 and we woke up to bed bugs in our room Sunday morning. I have been a loyal Marriott member, so I scooped up the bug in a cup with water, brought it to the front desk and assumed since the rooms are over $500 a night that we would be taken care of and treated with dignity and respect. We were not. The manager (Alex) refused to speak to me twice and sent the security manager (Antwan) to deal with me instead. He essentially said I can't be sure it was a bed bug but that he was sure it was a tick from my dog. When I asked for the bug back to consult a pest control professional he lied and said it was sent to their engineer to give to their ecolab team. When I asked them to bring up the engineer and asked him for the bug he was honest and up front that management would not provide it to him. The security manager then had to admit that the disposed of the live bed bug I gave to them. So I brought up a dead one that was on the desk in our room and he crumpled it up in the paper I provided, turned it to dust, and then put the paper and dead bug remains in his pocket. We obviously cut our stay short and left the same day, but I know not everyone has that option. So for any of you staying, please do not make the same mistake I made in trusting the Marriott name. If you find a bed bug, follow these instructions and DO NOT SURRENDER YOUR PROOF BECAUSE THEY WILL DESTROY IT: You are legally entitled to a full refund if a hotel room has bed bugs. Because hotels are required to maintain basic hygiene, most properties will refund your stay rather than risk a bad review, a lawsuit, or a health department investigation. The most effective way to secure a refund and protect yourself involves taking a few critical steps: 1. Gather Immediate Evidence Before moving or unpacking, take clear, well-lit photos and videos of the bugs, your bites, and the mattress seams. If possible, trap a specimen in a sealed bag or container. Without clear proof, staff may mistakenly attribute your bites to mosquitoes or other insects. 2. Secure Your Luggage Bed bugs can easily travel home in your suitcases. Move your bags away from the bed and upholstered furniture, and seal anything that was exposed in plastic bags. 3. Demand a Refund and Relocation Notify management, present your evidence, and demand an immediate, full refund for your room. Request to be moved to a clean room, but do not assume a neighboring room is entirely safe, as infestations often spread. 4. Escalate to Corporate or Dispute the Charge If the local hotel management refuses to issue a refund, contact the corporate customer service line.

Just stayed here again and loved my time here. I'm leaving feeling refreshed in mind, body and…read morespirit! Our room was clean, spacious with incredible views! I loved all the wildlife. I appreciated the free water on the room and water stations around the property. The pool is amazing! The gym and classes are fantastic! I was sad to say goodbye today, so I'll say 'see you later!'

Great Views. Zero Soul…read more I genuinely wanted to love this place. It had everything on paper - the views, the parking, the promise. So here's my honest advice: Book one night in the big suite, don't interact with management or the events team, eat somewhere else, and leave. You'll actually enjoy yourself. Here's the reality: It's gorgeous on the outside. But in my experience, there's no soul or integrity behind the facade. The service culture feels stuck in a bygone era - and not in a charming way. The locker rooms are cramped, poorly maintained, and frankly, they smell. The food is forgettable. The spa feels pretentious and operates on what I can only describe as a 1987 business model. I was told I'd need to order a nail job just to access the steam room. Make it make sense. The concierge was genuinely lovely - but it felt like her hands were tied by management's outdated approach. She seemed to want to help more than the system would allow. The events department was, in my experience, a major disappointment. Communication felt disorganized and unresponsive. When I asked for a simple proposal, I was told they "couldn't possibly do that for every inquiry" - in 2025, when AI tools can generate a polished, customized proposal in minutes. I tested it myself using Canva and Claude with their own metrics. Took me four minutes. The resistance to modernizing felt deliberate. Outside of the top-tier suites - which are reasonably priced by Colorado standards ---this felt like a mediocre hotel calling itself a resort. It is not The Broadmoor. It is not a Four Seasons. Those places deliver hospitality with humanity. This felt more like a zombie party with a great view. My honest opinion? It feels like ownership is either disengaged, burnt out, or simply no longer pursuing excellence. That said - if you're a Colorado local, the 10% room discount is a nice touch. Choose your room wisely, skip on-site dining, and check out 503W nearby for great prices and actual atmosphere. For corporate events? I'd look elsewhere.

Two weeks ago, I booked two massages at Monarch Spa to celebrate my mother-in-law being two years…read morecancer free. Before booking, I called several times to confirm availability and finally got through to someone who told me there were openings at 2:45 and that I could finish the booking online. I completed the reservation online, entered my credit card information, and pressed complete, so I was surprised when I visited today to be told it appeared the booking had not gone through. When we arrived, the spa couldn't find our reservation and explained they'd been having problems with their new booking system. A few staff members even mentioned that other guests had experienced similar issues. My mother-in-law was visiting from Pittsburgh PA, and we had driven over an hour for the appointment, so it was really disappointing. We also ended up having to choose different services than we originally wanted because our massage reservation could not be found. Thankfully, the staff was very kind and did their best. They were able to fit us in for manicure and pedicure instead but a different times. The spa itself was beautiful and relaxing, and we still ended up having a nice experience overall. Shelly, our manicurist, was fantastic. That said, I truly never complain, which is why this was especially disappointing. I really hope management gets the booking issues sorted out soon because it put a damper on what was supposed to be a really special day. I also feel like some kind of gesture or acknowledgment would have been appropriate for the mistake. Overall, the staff and service were great, and if we had received the experience we originally booked, it easily would have been a 5/5.

My partner and I had the best anniversary weekend at Monarch! We booked a King Spa Suite which came…read morewith a large jetted tub overlooking the mountains. We are both short ('5, "4) and we're both able to soak at the same time. Our room was spacious and the king bed was so comfortable - it was awesome! Staff were so nice and kind throughout our stay. Pros: Free Parking for all (not just those who stay here), luxury on a budget, free soft drinks and coffee/tea on the casino floor, kiosk check-in available Cons: Food options weren't my scene. The choices were a buffet, 24/7 diner, steakhouse, or a taco bistro. We opted to eat at Jinya Ramen at Ameristar. Also, I was unimpressed by the sparse new player rewards.

Back at it again at C Lazy U! I swear this place never disappoints and I was amazed that some of…read morethe staff remembered me when my folks and I returned. Now I will admit the weather has been an either scorcher or soaking wet and some events had to be postponed/canceled, but as Coloradian natives say, "it's Colorado!", which I've learned is the same as saying "hakuna matata", haha! But the horse back riding, spa services, and everything else have all been top notch! I can't wait to return next summer, I love you C Lazy U!!

Amazing experience with wonderful people and even better horses. The jingle is so cool as is cowboy…read morecoffee in the mornings. Accommodations were clean and comfortable. Food was good but not fantastic. The general store and bar were both well stocked and exceeded my expectations. Would highly recommend a visit here!

Atmosphere The atmosphere was incredibly calming and…read morerelaxing. The creekside pools were my favorite part. Being right next to the flowing water made everything felt peaceful and grounding. We went a bit early, which helped because those pools do fill up fast, and we were able to have one to ourselves for a little while.It was quiet, people were respectful of noise levels, and all you could really hear was the water. The sky was a perfect blue that day, which made the whole experience even more beautiful. ‍ Pools and Amenities They have two large main pools that feel like swimming pools. One is hotter and the other is a medium temperature, and there is even a lap lane.They provide lockers at a cost for your belongings and lounging chairs where you can keep snacks or anything you bring with you. Everything felt clean and easy to use. Customer Service Customer service was great. The staff were super friendly, helpful, and welcoming, which really added to the experience. Accessibility and Parking Parking was easy and convenient. There are quite a few stairs throughout the property. If you have bad knees or mobility issues, I would recommend taking your time. There are railings at the main pools, but not at the creekside pools, so just be cautious. Price The price is $35 per person for an all day pass. They also offer senior discounts. For the experience, atmosphere, and amenities, it felt worth it. Overall Experience Overall, Mount Princeton Hot Springs is a gorgeous, peaceful place to relax and reset. I really enjoyed myself visiting and would definitely recommend it if you are looking for a calming getaway.

On the afternoon of our second day we arrived back to our room to find the room unlocked…read more Housekeeping had left the door unlocked! I called down to the front desk, and the person there was obviously unsettled by that. She offered to tell housekeeping, but never offered an apology. The next day we left out the sign on the room door asking for "stay over service". We arrived back to find the room had not been refreshed. I called down and the person once again offered to tell housekeeping. I'm sorry, but if you call yourself a "resort" and charge nearly $300 per night, you darn well better provide exceptional service! Spend your dollars elsewhere and enjoy the hot springs at another location. We'll be checking out in the morning, and never check back in again! Can I rate zero stars?!?