Zero stars!!! I would have never chosen this hotel. I would have done my due diligence and researched a place I was going to take my family. Not my SO, however. So here I lay awake since 4am unable to sleep from the constant knocking sounds of what may be akin to Chinese water torture, or just some bad creaking pipes. That is room 105 by the way. We are supposed to stay another night here, but over my dead body. I am getting out asap. This was supposed to be my so's 40th bday weekend. He planned the trip and chose the place and I just went along with it. Now I suffer the consequences. What a miserable hotel. And the sink spews water in multiple directions, all directions but down like it should. Pathetic. And I highly suspect the hotel staff must be aware of these issues because who wouldn't have already complained about this before us? Shame on this hotel staff. Pathetic. Run away from this stupid hotel or suffer in misery in what should have been a relaxing weekend getaway. Goodbye. read more

I recently stayed here while visiting Callaway Gardens on a TravelZoo package deal. It was a nice, clean motel style inn. I only saw stairs, and no elevator close to my room, which I was ok with, but would want to know for future reference if I brought anyone who couldn't use stairs. The temperature was fine, and the tv worked well too. Very nice for the back to basics I was expecting for my outdoor weekend. read more

I wish I had looked at more reviews before we booked. We had read several articles recommending Festival of Lights, so my hubs and I decided to try it for a short getaway. I had no idea how huge the gardens were and everything was pretty far apart. I thought our room would be close to the lodge, but it was not. We saw that the rooms with a king bed were almost $100 more, so I chose a room with 2 double beds. But once we arrived we realized our room was at a completely separate location. We got there and while the room was ok, it was definitely not what I was expecting. It wasn't even on par to a Hampton Inn. Each room is accessed from the outside corridor. Although it looked like it had been updated, there was a heavy smell. My husband said he felt like it was a new carpet smell. There were only 2 accessible outlets in the room and they were in our bathroom, so really no place to plug up your cell. I just wish there had been more pictures online when I booked the package. I would have paid for a nicer room at the lodge. They apparently had free cookies and cider in the lobby, but they were all gone when we came back from after looking at the lights. The breakfast surprised us and was pretty good. The lady in charge of the omelet bar was super friendly and did an excellent job as well as our waitress Jennifer. read more

This place is adorable! The scenery that surrounds us is breathtaking. If you love nature and mountains, you may want to consider this hotel for a quick getaway! There's a bunch of stuff to do. Hiking, tree tops adventures, country fairs...I could go on and on. They actually give you a guidebook with all the activities and events this town offers. It's pretty busy considering we are out in the middle of nowhere. My husband has a 50 mile endurance run tomorrow, so I have to find stuff to keep me busy. Looks like I won't have a hard time finding any :) read more

I expected a little more from the resort and was dissapointed when I first entered the room. it's a little old and small. Our room was upstairs and there was not an elevator so be prepared to lug your stuff up some stairs. At least you can park in fron of your room- oh wait... that might not be a good thing :) But by the end of my stay i was impressed with the resort, the resturants, the activities... i would definetly go back read more

Rooms were clean and stocked and the staff were friendly and polite. Will stay again on our next visit

Request a garden view. We had a great room last year. Same rate, different room this year. Absolutely disgusting. I'll never stay here again. read more

The room was shabby and smelled poorly - amenities were very limited. Called Room Service each morning for coffee, both days they simply would not answer and I would have to call customer service to contact them. The first time I spoke to someone in room service, they seemed annoyed that I was bothering them. The second day, once the front desk patched us through, the lady was curt and simply said our coffee (all that we ordered) would be there in about 30 minutes. My wife called the front desk on 3 separate occasions to ask questions, and each time, they didn't know basic information such as the hours to the restaurant. Last and least, the door wouldn't shut properly. You had to slam it to get it shut, which I'm sure made our neighbors happy. I would not recommend this hotel. read more

Out of date. Overpriced. BED BUGS. Stayed here two nights for a wedding. The entire place is outdated and needs a facelift. All rooms are outside doors, and walls are paper thin. Rooms also have the creepy "connector" doors in between. Neighbors TV kept us up late even after banging on the wall. Rooms are damp and smell like mold. Wife and I were both bitten about 30 times by bed bugs on legs and feet. Overall a pretty nasty hotel, and I have stayed in all kinds of countries/places. Breakfast buffet was decent, but was 13 bucks a person. Bar was pretty good w good selection. Needed it to make it through my second night in this pit. Would not recommend this place. read more

We booked a cottage for our family to see the Fantasy of Lights. We arrived at 2:00 with 2 toddlers & 4 adults to see about early check-in. Our cottage wasn't available - no problem. We went to see the Birds of Prey Show (excellent) & the Butterfly Center. Our cottage that we had paid for was supposed to be available at 4. We returned to check-in at 4:20 with two tired & hungry toddlers to find out it still wasn't ready & they didn't know when it would be. We had planned to let the kids eat in the cottage & rest before the light show but now we were stuck with nowhere to go but our car. When we pressed the issue at the front desk we were told "the maids are slow" & "we've been really busy" (this was a Sunday night in November & they were not busy). They promised they'd let us know as soon as it was ready. We had to eat in the restaurant ($150 we hadn't planned on) & at 5:30 we still hadn't heard from the desk. We walked back there & it was ready but they hadn't bothered to let us know. There was absolutely no apology, they acted like we were lucky to get in at all. Then we asked how to catch the shuttle to the Light Show from our cottage & the front desk told us to just dial 123. When it was time, I dialed 123 & was told we need to drive to some lot to be picked up. When I said that wasn't what I was told, I was transferred & this person said "ok" when I asked for the shuttle to pick us up. We waited 15 minutes in the cold with the toddlers before I made a third 123 call, which rang 30 times before I hung up. I finally got a helpful person on the line who said the shuttle just circles around & you flag him down, which we did. But why so much confusion? The staff was apathetic. The Light show was excellent & that's the reason I gave the experience 2 stars as opposed to one. The cabin itself had a broken ice maker & a malfunctioning thermostat. For the money we paid, it wasn't up to the standards that we've enjoyed over the years. The most frustrating part of it is that we have contacted them 6 different times to explain this. The response was either silence or "someone will contact you tomorrow". That was 3 weeks ago. I really wanted to give them a chance to make this right because Callaway was our go-to getaway for years. But the staff & management just don't care any more & I won't risk trying it again. When our church group was planning a retreat that would have involved several cabins, we immediately struck Callaway off the list. It's a shame. read more

Nothing impressive. I think I went in with my expectations too high. More motel than resort. Outdated, old. We enjoyed Callaway Gardens, but would look for another place to stay next time. read more

We checked in and once arriving to the room it had an odor that reminded me of mildew. It may have just been that the building was old. I asked to get a different room and the new room had the same smell. We ended up paying a little extra to move to the Lodge and Spa at Calloway which was much nicer. read more

I reserved 2 rooms for us and a visiting guest so we could see the light show and not have to travel all the way back to north Atlanta after the show. I have been to Callaway many times, vacationing with family as a teenager, and in the late 1990's in the summer where we stayed at this hotel. I don't think the hotel has been updated since I was last here! While the light show was good, I was embarrassed that my guests had to stay in what felt like a holiday inn from the 70's. Our rooms smelled musty, the furniture was all chipped and dated, and the plumbing was loud!! Checkin took over 30 minutes (1 person in line when I got there), restaurant closed at 9:00 (we were told 930 when we checked in). We showed up at 645 to get our shuttle to the light show, the line was so long at Callaway to get on a trolley, we didn't even get back to hotel (we immediately ran to catch the bus after the show to make sure we got back for dinner) until 905. The staff grudgingly let us order dinner, but service was poor and food came out horribly, I did not even eat mine. Really disappointing, the whole trip (except actual light show). read more

My husband and I stayed here for a symposium. I found it to be relaxing and the staff accommodating. The room was very clean and comfortable. So quiet, a huge bonus. A few minor issues but they were fixed immediately. The food at the buffet was pretty good. We both enjoyed our dinner and breakfast. I loved that it was spread out and in nature. When you drive in Atlanta traffic being here was a nice break. We want to go back just to relax and enjoy the nature in the spring. Pricing a little high but we enjoyed it very much. read more

One star because there wasn't a no star option. OMG, what a dump. The door was literally falling apart. Had to beg for room service that consisted of making the bed and leaving fresh towels on it. No, they did nothing to the bathroom. The highlight of the stay was the screams from the adjacent room followed by two teenage boys bounding from the room golfclubs in hand in hot pursuit of, and I will be generous here, a large mouse. Was stuck there for 3 days and 3 nights and each day someone from the hotel staff wound walk into our room without knocking and with a puzzled look say something to the effect: "Oh, this room is suppose to be vacant.", but they wouldn't clean the room. They just left. Yes, that happened each day and each day we would take it up with the desk staff and each day they assured us that the matter had been corrected. Never ever again. read more

my friend and i just visited callaway for a 2 night stay. the hotel/motel looks exactly the same as it did when i came here 15 + yrs ago. i think the only thing they changed was the tv (to a flatscreen) and the bedding. the decor of the dinning halls are all the same. we came from north ga to here, a let down. we really could've gone to travel lodge and had more fun and paid less for food. read more

My family stayed here the weekend of September 21, 2012, on a special rate that included admission to the gardens and breakfast. We occupied two rooms. The first room assigned to us was smelly and dirty. They willingly gave us another room that was better, but it turned out to have a faint urine smell in the bathroom. The other room was somewhat better. The seafood buffet in the Plant Room was over-priced at about $30 per person and had limited offerings. For $13 our vegans had lettuce, cucumbers, onions, and tomatoes for dinner. For comparison, Shoney's food bar quality is better and has more variety. Breakfast was better, but service was non existant. I went looking for cream when the server brought me coffee never to be seen again and discovered that some tables had creamers so I borrowed one then took it back. If you are a vegetarian or vegan don't even think of eating here for any meal. The gardens were nice, but next time we will stay elsewhere. Here's a tip for food, the nearby Subway where we had lunch was super good and I highly recommend it! read more

My family stayed at the Mountain Creek Inn last weekend 11-23-12 through 11-25-12. The room was completely out dated and the smell was horrible as soon as we opened the door. It was definitely a disappointment to us. We had to tote our luggage up 2 flights of stairs. For what we paid, over $200.00 a night, I did not expect such a dump. Fanasty in Lights was great, but next year, we will defintely NOT stay in the Mountain Creek Inn. read more

Horrible. AC super loud and did not cool rooms. Hardly slept at all.

On the positive side, the public areas are very nice, the staff is wonderful, it's very quiet and the location can't be beat. But the room was run down, the bathtub enamel is peeling away, the wiring is exposed and the documentation on things like wireless access is out of date. We ate supper in the buffet restaurant, and the food was particularly bad, oily and overcooked and definitely not worth $25 bucks per person. We would not stay there again. read more

No microwave, no frig. The capstone, however, was the shower which alternated between scalding hot and freezing cold on 2 -3 second intervals. And be sure to put out the "Do not disturb" sign or housekeeping will be pounding on your door at 8 am. read more

Brought my daughters here to celebrate a birthday, stayed in the Mountain Creek Inn and the room smelled like it had been closed since the 50's. One outlet, clogged sink, and the sheets are questionable. The food at the inn at lunch was awful as was the service. Had dinner at the Lodge and Spa for their special seafood feast, paid 130.00 for 3 people to eat fried junk and grits. Shame on them, staying at the Lodge and Spa tomorrow for the next two days and praying at least the accomadations and spa are better. Live and learn. read more

Pros: clean room, recently painted, new carpet, friendly staff, near the Gardens entrance. Cons: overpriced, Motel 6 level quality, Wyatt/Hilton pricing. Stayed 3 days over Christmas, may be the reason for $139 rm rate that did not include breakfast. Dated facility, very basic room, older furniture, small bathroom with no exhaust fan, and the occasional spider that crawled about. Paper thin walls that allows you to hear the neighbors conversation, letting down the toilet seat, and the bassett hound howling three rooms down. A/C was cold, but loud, had to adjust volume on TV up several notches each time it came on. Free Wi-Fi is sporadic at best, drops in and out. Okay for the once a year tour of Callaway Gardens, but other wise I would stay somewhere else and pay $69, the normal rate for such a room. read more

While the rooms where clean, they are quiet small and resemble a basement apartment with very low ceilings. The pool LITERALLY had a dirty bathtub ring around it! The breakfast buffet is grossly over priced and WORST OF ALL THE HOTEL SELLS YOUR INFORMATION!!!!! Yes, you are now on telemarketers call list! I will NEVER EVER stay here again knowing they old my private information! read more

Horrible! Do NOT Stay here!!! Very poorly run. My family and I recently spent 2 nights, and instead of wanting to come back we couldn't wait to leave. The service was really bad all around. Most of the staff always looked unhappy and didn't have any desire to assist us. This was overall, front desk, staff walking around, and even the staff at he restaurants. Our room wasn't cleaned after the first night, so I finally called at 4:15pm to have someone come and clean it. When we came back from dinner, the cleaning person just put clean towels in the room and did not even make the beds or clean up the room. I called CID (Consider IT Done) to complain and they did nothing! All I got was, let me transfer you to front desk and tell them what you just told me. And again they did nothing! The dirty theme was all around, the pool was disgusting! It had millions of bugs inside the pool, that it took a while to get it out of my kids hair. I do not want to think how many bugs they swallowed while they were swimming. The kiddie pool had larva growing in it. I was afraid to even let my toddler go in it. Definitely will not go back, and would not recommend this place to anyone. What a horrible experience! read more

Please do not be fooled by the pictures, this hotel is not a hotel you and your family would want to reside in for a vacation. Firstly, this hotel is practically in the middle of Callaway Gardens, but it provides absolutely no transportation to any of the attractions. Although it is in the middle of Callaway Gardens, it is still a few miles away from the main attractions. Secondly, this hotel provides NO amenities what so ever. For example I had a severe headache, and went to the front desk to purchase some type of pain reliever. The girl at the front desk replied, "We don't carry any of that here, but there is a gas station about 4 miles up the road." Also some of the outlets in the rooms are obviously shorted out. I had to plug the iron into four different outlets within the room before the iron would work. Also they offer free internet connection, but neglect to give you any passwords when you check in or explain how it is to be used. When I called the front desk for assistance, the girl quickly cut me off and gave me the password and then hung up. Also make sure that you put something over the drain of the tub at night because bugs will come through. Thirdly, the restaurant located in the hotel has wonderful food, but it takes FOREVER to be seated and get your food. There was no line and we stood at the entrance for about 5 minutes before anyone acknowledged our presence, and then it took literally (no exaggeration) 1 hour before we received our food. I do not blame this on the servers, I blame management. Fourthly, although this hotel has attractive flowers and greenery, overall it is a very old hotel. It also feels a bit unsafe with the doors being outside and there being no hallways. If you are unfortunate and receive a bottom floor room, each time someone climbs the steps to go to the second floor, you can hear it through the roof. Fifthly, make sure you check out before or right at check out time because you are charged every 15 minutes if you check out late. If you read this and still decide to stay at Mountain Creek Inn, just know that you have been warned. Callaway Gardens is a beautiful place, but try looking at a few resorts or a different hotel. read more

I didn't mind it being old as others put on here. But first of all they double charged my credit card. They did fix it so wasn't too upset. Then we get the room and put the a/c on low and left for the day. Came back at 10pm and the a/c was broken. Told the lady at the front and she said we would have someone come look at it. Waited 30 minutes went back to the front and she said the maintenance guy was coming. No appology or care in the world. The maintenance guy came at 10:40 messed with the a/c and had me check it to see if it was cold. It was not so he said the front desk would call me to get me another room. They called 15 minutes after that about 11:15. Told me I can get the key to the new room. Well we paid for a courtyard room and then she gave us a non courtyard room and didn't bother refunding the room. The next morning housekeeping knocked at 9am when checkout isn't until 11. Told them we were sleeping and went back to sleep. 15 minutes later housekeeping came back and asked if we wanted more coffee. So we aren't very happy with our stay here. When we got breakfast food was good, but we went to the front desk to get our money since we didn't get put into a courtyard room. Told the guy about the housekeeping and he acted like he didn't care. I understand things will go wrong and break, but when dealing with the customers (us) please act like you care and you're doing what you can. read more

I was hoping for a great holiday experience with the Fantasy in Lights and stay the night at the inn. I was way wrong!! The receptionist was rude and offered 0 information on the very "highly" renowned Callaway Gardens. I had to ask how to get something to eat and how to even get to the light show (which they offer a shuttle every 15 minutes from the inn to the Fantasy in Lights she decided not to share with me until I asked) I arrived back to the inn at 9:30 when I phoned room service. This woman was way worse than the receptionist. I asked if I could order food and she said no they close at 10. Ok so 9:30 is 10 at this dump. I politely asked if there were any places that deliver and she nastily told me haha no. So I asked, "ok well are there any fast food or other local restaurants open?" She laughed and said no! So basically all of Pine Mountain shuts down before 9:30. Which is a lie. There is a huddle house less than a mile away. I will never ever come back to this pathetic place called a business that is supposed to not only be a great place year round but amazing during the holidays. Whoever does the hiring needs to be fired. I'm a paying customer and should be treated with respect. I'm absolutely appalled with how I've been treated and would never ever recommend anyone staying the night here. read more

The staff was friendly and helpful. The property including the small pool was clean. Old but clean. Very close to Robin Lake. The food was ok. Not good. We just returned this AM from their Independence Day celebration. We only stayed one night. There was a room that was very loud and their guest were running well after midnight. We had to check out at 5:45AM and we did not get any sleep. We heard security pounding on several doors for at least an hour. When we complained about the noise at check-out and that we did no get any sleep and the manager said that Callaway was about memories. I told her that I expected memories and that we had enjoyed our stay but we would to have slept which is why we opted or a hotel room instead of driving back to Atlanta at 11pm. I further explained that if we knew that we would not be able to sleep because of the noise we would have kept our money and simply drove back after the festivities. She kindly smiled and said, Have a nice day. Besides that the staff was nice and the rooms were clean. Next time we will simply make a day trip and skip the hotel. read more

My husband and I drove over 8 hours to stay several days at the Mtn Creek Inn. Disappointment doesn't begin to describe our experience there. The Inn appears to be old so the room was what we sort of expected.....it was "ok" I guess, the bathroom was "fair" , but the toilet would barely flush. We had requested a refrigerator and paid for it in advance. However, when we got to our room there was no refrigerator. We called the front office and were told they would let housekeeping know. An hour later...no refrigerator. Called front office again and was told the same thing "again". And again, after waiting half an hour or longer....still no refrigerator. We called the front office for the THIRD time to ask about our prepaid refrigerator and our call was transferred to Housekeeping......where No One would answer the phone. We had groceries waiting to be put in a refrigerator that we couldn't seem to get. We made a 4th call to the front office but this time to let them know we were packing our bags and leaving and would be in the office in a few minutes for a full refund. Now prior to this wild goose chase, we had dined in the restaurant there......oh this is another story about very poor service. The food was "fair" but the service was less than that. So after driving all day...literally (stopping only for a snack and to use a restroom a couple times) and excited about a relaxing week, this was our experience at Mountain Creek Inn. I am rating with one star simply because the young lady at the front office was so kind and so apologetic.....so this star is for her, not the Inn. read more