Sent an invoice and I provided my husbands contact information. Never responded after reaching out…read moreseveral times. Seemed great at first. Poor communication and definitely do not recommend if you're looking for reliability and easy to get in touch with.

My spa started leaking. I contacted him this morning. He came to my home this afternoon. He was…read moreable to quickly repair my spa. He is really a nice man. I recommend him.

Quick. Efficient…read more Quick. Efficient Kind patient knowledgeable. You can ask for better.

Dan was a life saver for our business! We run an Airbnb remotely and a guest messaged us that the…read morehot tub looked terrible upon arrival. We found Dan who was able to fix the filter/chemical issue for us within the same day. Our guests were happy and that is a huge relief. We are really lucky to find The Pool Guy and will continue to rely on his expertise from now on. Expert service and kindness go a long way with us!

Robert and Keith are amazing!…read more Best hot tub service in Truckee-Tahoe. Fast, reliable, and super thorough. My spa has never run better. If you want pros who actually care, these are the guys.

Really appreciated Robert! He contacted me right away. He…read morequoted me a price. He was very helpful. He communicates excellently. He loved on my two little dogs.. And he's going to be able to help me after I have reached out to so many people who either, either did not get back to me or their prices were astronomical. I would give him a five star and he hasn't even fixed my Spa yet. He's amazing and a really nice guy!!!

It took a bit of time, but other companies weren't even offering repairs without a maintenance…read morecontract. They had a good response time, found the problem, tracked down the parts, and made the necessary repairs to get our tub running as good as before. Ya, a little room for improvement. The service tech had to come out twice, but I'm not taking a star away for it bc he was honest and made it right without excuses or charging us extra. Only star i took away is over communication. I appreciate the quick replies when i reached out, but I would have been more appreciative if they were the ones reaching out to me. Just a little more proactive to keep customers updated. I'd recommend them & would call on them again (I'm hoping not to need their services again though!)

I'm disappointed. I purchased our large spa from Randy and team and have used them for the last…read more7ish years for supplies/service, etc. Had good service and response even though hours and location changed (that happens!). Love our Jacuzzi. Lately though, I reached out for a service and was advised they had made some staffing changes, and the new technician wasn't quite up to speed on a couple things. No worries. I had them drain and waited six months. I have called twice and left three different emails requesting a response...just want some maintenance. I haven't received any type of response either via email or call. That seems unusual for them, and I am concerned. Having said that, will need to call someone else. I hope all is ok.

The owner of this company, who was also the one servicing the pool took pictures of the neighbor's…read morechild in their backyard (which is quite literally against the law to take pictures of someone in their private residence, including backyard without their consent), tried to walk into the neighbor's house and also called the police because the child was serving a ten minute timeout and was whining during it. He didn't respect his client's wishes for him to leave the family alone and was quite literally a hothead. He then continued to disrespect the family when their number was passed onto him and requested a conversation with him. 0/5 stars would be given if possible. The owner is unhinged and clearly has something going on in his personal life he should get professional help for. Would not trust this man around your kids or any neighbors he might think he knows better than.

Our hot tub was making a racket when it started up...it's right outside our bedroom window…read more Brennan and team at Righteous are at the top of their game. Brennan initially came out to identify that our spa pump was failing. Ordered the new pump, Sam came out and did an excellent job replacing the old one. Had to make a plumbing modification...went out, got the part and completed the job. Spa is running smoothly and quietly. Now, if only the weather would be so cooperative! Highly recommend this team for you pool or spa service and/or repair.

So far so good! We were shopping for spa tubs. After shopping around we chose Creative because we…read morefound this business, well, down to business. Staff amazing and reviews . Really impressive. Between two sales reps (Christina and Tommy) we loved the knowledge, sensitivity to budget, etc. We purchased! The model, Santa Cruz has everything a three person tub needs and some sexy upgrades. Can't wait to get it! I'll review again once it's in and us are soaking. Yea!

A beautiful and clean Hot Tub store called Creative Hot Tub Designs. I was welcomed in with a smile…read moreby Tommy the Store Manager and Kylie the Spa Technician. I was there to see about a chlorine floater. Tommy the store manager told me about a promotion that Frog Ease Smartech was having. I signed up and was given a free floater....what??? I'm so happy. I also bought some sweet smelling Hot Tub scents and I am so excited to sit in my clean and beautiful Hot Tub with my new hot tub accessories. This is a family owned store with 2 locations. Thank you to Tommy and Kylie for 5 Star Customer Service with knowledge, humor and smiles. I am a lifetime customer. Julie A

After leaving a message, got an appointment for an appraisal of my waterfall spa and equipment. I…read morewas able to book them for weekly service. Mike and Daniel couldn't have been nicer. I must of called no fewer than 5 other pool services and these guys answered.

Hello fellow hot tub people. The motor in my hot tub went…read moreout and i called around to a few other companies to come out and repair my hot tub. The only one that got back to me in a timely manner was dory pools and hot tub. I mean it was effortless they came out. Looked it over and gave me a estimate. Which was a great price. Zack even fixed a couple of other things on my tub. He went over and above the best experience ive ever had the pleasure to do business with. Had the whole job done in 2 days. I recommend them. You wont be sorry

Wanted to give Tony, Amber and the entire team a 5 star review for not giving up on me . They are…read moretrue to their word and made it right for me on some warranty repairs . Love the hot tub and highly recommend them. Mike

We regret purchasing from this company and here's why:…read more 1. While shopping here, we inquired about the tax dedications in relation to chronic back conditions. Charlene asked her manager who came out and told us a blatant "no." (I've since looked into this and it wasn't true.) 2. The financing manager told me that the APR was 8.9% if credit was above 700. When I applied, the APR was 10.99% which scared me thinking I fell to an identity theft situation, as we keep our credit score high. The company sent me a credit report which was above 800, where we expected it. I did NOT appreciate him not knowing the financing company's actual rates. 3. Three months after having the tub, we experienced an overheating issue. Called and spoke with Angie who said she would schedule a visit and reach out. She was very nice and informed me She responded with instructions using terms that I was never explained during installation. This was quite confusing to me and I wrote her back explaining how this was frustrating and how I still wanted a visit. Since then, I explored the issue, got instructions from another source and was able to address the issue. I followed up with an additional email with more questions, but received no follow up call. If I could go back, I would have spent more time shopping and selected from another place, but wanted to give local a chance. This company struck out in my opinion.